Bickford Senior Living

Overall things are going very well for my loved ones at Brighton Gardens of Brentwood. Everyone is very friendly, and the care staff all seem professional and caring. The facility itself is attractive, well kept, and clean. They also do a great job with the food, my parents enjoy it, and it has been good every time I've tried it.

We are very happy with Sunrise. The women keep complaining about being bored. I would like to see some more activities. I love the director, I just think they need more. The physical space was very important. It's small and lighter and cheerier, and happiest, than the other places we saw. The people that work there, are very understanding and are very good. I am quite pleased by that. There are little things, every once in a while they miss little things.

My mother has Alzheimer's disease and could no longer care for herself. We were able to get her in immediately and the care she receives is outstanding. She loves all the caregivers there and is safe in her own surroundings. I am worrying less and getting more rest knowing she is well cared for.

Based on other places we looked at, for what we are paying for and what we are getting, it's a pretty good deal. They have the monthly activity schedule set out but from time to time, they don't happen. She loves the food there, and we have eaten there too, and it's very good. We are very pleased with them overall. When we first chose it, we met everyone, the sales staff, and the director, and we met the chef, and everyone was nice everywhere we went, but I liked the layout of the room. Before we signed any papers, we popped in at various times unannounced. We asked some of the residents questions and if they were happy.

My sister and I checked out many residences for our mom before we decided on the Bickford of St. Charles, Il. The staff there was very friendly and informative when we toured the facility. The place is very clean and feels like an elegant but comfortable home with lots of open gathering spaces and a number of cozy fireplaces. The dining room is decorated very comfortably and each resident is given a menu to choose their meals from. The floor plans for each apartment are roomy and laid out for the convenience of the person living there. The fact that you bring your own furniture to your apartment makes it feel more like home. The rooms have big, bright windows that allow a lot of natural light to enter your space. Housekeeping and laundry service are also provided witch makes it easy for your loved one to live hassle free. Our mom has only been here for two weeks and she is having a few problems with adjusting to her new surroundings but the staff is helping her with that. She is 89 years old and until now has lived on her own. She also has some dementia so things are a little difficult for her, but my sister and I are sure we made the best choice for our moms health, safety, and well being by choosing the Bickford.

IT was a very good tour. We did not choose this location because they had a waiting list. It is also a large facility

We are happy with our choice, but we made our decision based in part on the fact that the facility was family owned. Shortly after we moved in, they were sold to a corporation. It has made some changes in both the cost and care protocols. I would encourage people to ask about staff/patient ratios, how often and the range of average cost increases and after hour contact procedures. I would also suggest getting a list of contacts and truly understanding how their family member will be (or not) included in activities especially in memory care. I would also encourage anyone looking for care to join a support group especially if one is offered at their intended location.

I would recommend it. It's not easy running one of these facilities. Sometimes they failed to notify us when sickness occurs. Staff is friendly.

Went through a staff nursing transition around time mom moved in so there was some lack of attention to a non life threatening medical issue and lack of communication around pharmacy and doctor transition to Bickford's people, but I understand the site is or did hire a site-dedicated nurse. Would like to see more staff milling around but can't comment on what number is appropriate. Otherwise generally pleased with facilities and staff so rated at least 4s.

Caregivers are amazing and very patient. Administrative functions need improvement. Sales lead made promises that are now hard to deliver upon. Right hand not talking to Left hand. Needs a more formalized "welcome" and orientation when a new resident moves in.

Very helpful and responsive to need for quick admission. Staff very busy and difficult to reach post-admission. Night shift nursing staff inconsistent availability and meds do not seem to be administered consistently. My mother complained of not receiving pain meds as needed and was writhing in pain when I visited. My mother complained some of the staff were not very nice. The Director and leadership seem good and caring, but they seem maybe understaffed.

My mother in law got a one bedroom here. Beautiful place, nice staff. Something she and her family was the 30 day period at move in where they had to manage her medications, even though she was doing it for herself before. Understandable, but hard for her to take considering the $[removed]add on charge for that service per month until she is reassessed after the 30 days and has a note from her physician. Since she won’t go to dining room (her choice, not theirs), she was getting cold leftovers after dinner. This seems to have been corrected. Still a big adjustment for her, but the staff has been gracious. Hopefully she will start getting out more into the community there.

Bickford seems to be a good community overall with a solid administrative team. [name removed] who manages the meds and day resident routines is very dedicated to giving her best for the residents each day. It has been a month since my mom came to Bickford. It has been a learning curve for her as well as the Bickford care staff for settling into a new daily routine. Overall, I feel Bickford is a good community for mom. I do feel that their meal plans and alternate options are in need of some overdo attention based on what the residents are served each day. The initial walk through presentation far exceeds the day to day actual meals and options the residents are presented with daily.

Because my sister doesn’t not need a lot of help some times is over looked.need to improve food both volumn and flavor.Week end there are very few helpers and no actives for them to engage in .loved management but need more help on weekends

The lady who was the director when my mom lived there was not pleasant and if I needed to talk with her she never seemed available to answer questions. I am to understand that she does not work there anymore. My mom did not care for the food but she did eat what she could. The other staff was amazing and I truly liked many of them.

I'd give a 4.6 on all of the items on the list!!! We've been very pleased and mom is doing well!!! Thank you for helping us find this facility!!!! I love that I can go there anytime and let myself in with the fob that they supply us with....that was a definite feature that helped with our choice of places!! Yes I would recommend the facility to others!!! And it's so close to my home which is really nice cuz I can visit with mom often!!!

I like the homey feeling that's they've created. The front looks like a front porch at home. I also love the size. It's small and I think that's what we prefer.

I like that my mom feels safe there . I like that it feels like living in a mansion and at the same time in a home. My mom has been there only two months. I can't think of anything right now that they could improve on. Yes I would recommend the community to other families and I have!

-We like that it is very close to. where we live. -We like the layout of the community, being smaller and more easily accessible for mom. Also meaning fewer residents and more attention by the caregivers. -We like that it has a very home like feeling. -We like that the staff are all very friendly. We would certainly recommend the Bickford. It is a very nice community and the staff and caregivers are really great at what they do.

I thought everyone (staff) was very friendly and concerned for [name removed]. Unfortunately [name removed]was much sicker than we knew and didn't live very long after moving in. If I (we) had known. She was going to regress so very quickly I probably would not have moved her to Bickford. Staff did the best they could and were equipped to do. It is a beautiful faculty. The dietary tried to find foods that she would eat and make specific foods just for her.