Bickford Senior Living

My dad moved into the memory care section of Bickford of St. Charles at the end of December. Beginning with our very welcoming interview with [name removed] the director, my family and I have been very pleased with the care they have provided for my dad. He is clean, content, well fed, and active. There are plenty of interactions he has with the staff as well as activities to enhance his mental and physical capacity. We are new to the dementia world and how it affects people. The staff and [name removed] the director have been incredibly patient and kind to my family. [Name removed] spent an hour on the phone with my mom reassuring my mom about my dad's condition...giving her time outside of normal work hours (the phone call was on a Sunday). The staff, from top to bottom, have given my family and I peace of mind knowing that Dad is getting the best care around. Thank you seems too easy to say for what you have given to my dad and us. May God reward you!

Outstanding facility! Very friendly staff and very estically pleasing along with many favorable amenities! Number one on our list of faciliites that we toured.

[Name removed] was most helpful as this was our first visit to a Senior Living facility. After visiting an Assisted Living community we came to the conclusion that this is not appropriate for my parents at this time.

Very nice facility. Staff willing to listen to needs and try to work out appropriate solutions. Willing to visit with potential resident to help present advantages for assisted living.

Wonderful energetic vibe to this community! Mom at first did not want to leave her family home, but within a week was questioning why she did not come sooner. The staff makes everyone feel like family, and the grounds are clean with good food and many varied activities. We are grateful.

Excellent care in a beautiful, clean facility. Convenient location. Staff is terrific and friendly. Food is tasty and abundant. Security excellent. Residents wear pendants to summon help when needed, and residents who do not need accompanying outdoors can have a fob that will open exterior doors. Activities available. Memory care on a separate floor, so alert residents are grouped together for meals. The only negative comment I can make is that Bickford of West Lansing is among the more expensive options in the area, but rooms/ apartments and common areas are exceptionally spacious and nicely appointed .

Thank you for all your recommendations, and for being so prompt and comprehensive. The Bickford is perfect for Mom. It’s small enough to be personal and cozy, yet professional and efficient. The people are great—warm and caring. We really are quite amazed that this happened so easily.

My father in law has been a resident of Bickford West Lansing for almost 2 years and we are so pleased with his care! He is in the memory care area and they are so sweet to him, they treat him like their own father or grandfather. I highly recommend Bickford West Lansing

Our 99 year old mom has been there a liitle over 4 months. The care has been superb.

Loved this place it would of been perfect, they do not administer the insulin. My dad would still have to administer himself.

My mom started out in assisted living but it was quickly obvious she needed memory care. [Name removed] and [name removed] were exceptionally kind and professional making the transition. They moved her furniture and belongings while my mom and I visited. The staff in [name removed]'s is amazing. They are gentle and caring with my mom, helping her as needed and including her in activities. We are very happy with Bickford of Battle Creek!

Very caring staff. I am very impressed.

Loved the small family type setting. Loved the " no facility look and no facility smell" It seemed very homey. They were so nice and welcoming. Many activities for mom to do.

Bickford was a beautiful community. [Name removed] took a great deal of time to understand the situation with my mother. I have nothing but high praise for Bickford. They will be one of the finalists in my decision making process.

I had a tour. Nice place! They garden in Memory Care and have nice access to a fenced courtyard. Seemed like good sized staff and friendly. Lots of activities on the calendar.

We had to relocate our 94 year old aunt here from FL. She was at Bickford of Middletown for just under 7 months before her passing. All of the staff at Bickford is so amazing, caring & truly love their work & loved our lil Aunt. They would call us immediately if there was a medication change or for any issues whatsoever. We had peace of mind knowing she was truly cared for. If we could rate higher than the 5 stars we certainly would. They have been a true Godsend for our family. God bless them all!!

[Name removed] was a pleasure to work with. I can't say enough about her. My Mother in Law decided on Bickford, even placing a down payment to only change her mind the following day. The reason for changing of her mind was due to the increased monthly dollars compared to what she is currently paying today. After thinking on it overnight she didn't feel comfortable with spending the additional dollars. She did get the opportunity to see what was out there which I am grateful for. Thank you for everything.

Was fine but had a 6 months waiting list for the care needed

Where mom would be happy, I feel This is the right place. Family managed, well established, friendly, staff was smiling and happy, benefits were more than I could have imagined. [Name removed] was super, she took the time to find out about my mom, and her likes and special interests. She compiled an entire page! This was so important to me. She said, I cannot offer you placement at the moment until we send a nurse to assess her first! SOLD Plus [name removed] called to learn my views about what I thought of Bickford, on Tues! She even called my sister in Washington, to tell her about Bickford.

My son and I were very impressed with Bickford. They have a room available that will work perfectly for my mom and we are in the paperwork process. Thank you for this suggestion!