Bickford Senior Living

In the last 18 months I’ve toured many senior living options to find a place for my mom. Bickford in West Des Moines didn’t hit my radar right away and I wish it had. The staff is kind, the nurse has been there a long time, and the sales team east to work with. With its locked facility and large courtyard my mom is safe. I know if something is going on they call me. When I left one of my first tours there a woman was driving by. She rolled her window down and told me her mom used to live there and anytime she was in town she does a drive by because she missed her mom and all the times she used to visit. The facility doesn’t have all the bells and whistles and updates, but from someone that went with a place that did I regretted it. This place has heart, kindness, and dedication. Thank you!

Our family had an in person tour with Bickford, and they provided a wonderful tour and explanation. One bedroom was a little small. Liked facility was one floor and beautiful center courtyard. Liked hearing the Bickford story and wall of military and police residents

A place for mom was great to work with! They took the time and answered all questions. We like the halls, rooms and common areas. We picked this community because of the location, and staff. The call response is to be within 4 min. If the call is not answered, it goes to management. We felt that is more accountable than just a call light. We did check reviews for Bickford. That did not have good reviews concerning the call response time, until they implemented new system.

My parents are residents at Bickford of Peoria. The housekeeping is wonderful! They come in once a week, like clockwork, and clean while my parents are at breakfast. The staff is wonderful with taking care of my mother, who needs lots of help. Both nurses,[names removed], are so kind and caring with her. The kitchen staff is fantastic! My Mom just found out that she needs her food pureed and they have been so helpful and kind to her. My father needs a heart valve replaced. His cardiologist told him yesterday that he can only have beef and pork once a week. Once again, the Chef stepped up and will prepare chicken and fish specifically for him. I highly recommend this facility to others!

Our family had an in person tour with Bickford of Chesterfield and the community as well as the tour experience was awesome but the price was just to high.

I felt that my loved one got excellent care at this facility. Everyone here was knowledgeable and pleasant. My loved one's laundry was done and his room was clean. He had fallen, but was wearing a monitor that alerted them immediately. They took his vitals and assessed him and called me to let me know that he'd fallen but was not injured. He was able to corroborate their story. My only problem was getting someone to help him communicate with us. He's unable to Video Chat or call independently, so it was kind of a hassle to get someone to help him with that. That's been a problem with every facility that he's gone to. I would highly recommend this facility to friends and family.

My mom was at Bickford from [date removed]until she passed away in [date removed] The entire staff was fabulous, meal variety was very good, activities were wonderful, rooms were always good. The garden area was a very pleasant place to visit with my mom.

Mother had progressive dementia, she was a handfull for the staff. The staff was very patient with her. Mother made no complaints about the facility. Mom was always a social person, as her disease progressed she stayed in her room a lot. I visited her quite frequently which she always had a story to tell. Dementia is a disease that affects your entire family. You look at your loved one and tell yourself that is not my loved one. I think it's one of the most difficult diseases to accept. The staff at Bickford did a great job.

All 3 of us siblings Love Love Love this place. They have got our dad to participate in the activities, which he has ALWAYS been a loner. Could not say enough good things about Bickford.

I toured Bickford of Bourbonnais and I loved it. Because of my brother's walking and his dementia changing, they would not have been able to keep him. I know people and family members who have lived at Bickford, it's like a 5-star hotel! The staff were very friendly and I could tell that it wasn't a put-on.

We chose Bickford of Cedar Falls because it was close by our home and we had taken dad here for respite care in the prior years when we were gone so he was comfortable with it. It is a very nice facility and I would recommend them to anyone looking.

Unfortunately or loved one was not able to experience Bickford as long as we had hoped for, but we absolutely loved that community. It had a very clean and warm environment feeling to it. The employees were just magnificent to work with and it was perfect for her.

Overall they have done really well and the staff members are super friendly. Our loved one is on the memory care side so sometimes it is hard to get feedback regarding the activities, but it seems like they do have a lot - we see the activities coordinating working with the residents everyday. The value has been quite good, they do not charge a big premium for memory care

Bickford of Omaha-Blondo has provided a caring, family-like environment.

I really really liked Bickford of Shelby Township. This facility actually would have been our first choice, but unfortunately the price was too high for us. The staff did a really good job of following up with us after the tour.

The tour experience was incredible and I have nothing negative to say. The staff were wonderful and so understanding. The atmosphere had a little more of a formal feeling to it and we were looking for something that felt homey which was the only reason we did not go with Bickford of Scioto.

In our area this is the nicest community to go to. The staff here are perfect with my loved one.

Go here, don't even look at the other places! This is the the best place. My loved one liked it here. If you got to be somewhere, this is the one to be in. They clean once a week. The staff did great handling the medications. The only issues we had was my loved one needed help shaving or trimming his finger nails. Those things just were not doing them. Personal hygiene help was not the best. I think the staff need trained to provide some personal hygiene care like finger nail trimming and beard trimming. I had to pay the beautician to provide these items versus the care givers.

I was not impressed wit h this community. I felt nickled and dimed for everything that was needed. I also did not like the way that they set up the medicine and the way that it was handed out. The tour was great just not a great fit for my loved one. They did a great job with the tour.

What sticks out the most to us about Bickford of Canton is that it is a smaller facility. I liked this because I felt that my loved one would get more personalized care here.