Bickford Senior Living

Everyone was exceptionally nice and qualified to do their job. Went over and beyond to take care of mom. With 28 rooms in this section, was easy for residents to get around. Mom had a call button pendant for around her neck, if she needed anything. Very handy and I feel every care facility should offer one of these for each resident. I am so very thankful to everyone who made the last 2 months of my mother's life as good as it could be. They gave her dignity & made her laugh. They definitely made my life easier too--less worry and know she's actually being taken care of, unlike Illiini Heritage Nursing Home, where she was abused, neglected and molested. Mom was a resident about year and a half ago+. Many, many thanks to all of you who were there at that time.

I would tell others the community was wonderful. I like the personal touches the community did for the residents and families. It was a smaller community all on one level. I wouldn't change anything about the community.

My experience has been during the pandemic. The community has found a way to still have activities to engage the residents. It is a smaller, home like atmosphere. They have caring staff, and a passionate Activities Director. There is a group of staff that is willing to step up and do what the residents need.

This is a very nice place. The layout of the building is in a square. Makes it nice for residents to get around. The cost is a bit less than other assisted living homes however. the rooms are around 412 sq feet. Give or take a few feet. They don't have a movie theater, a workout room or a room for physical therapy. It's done in your room or at the end of the hallway where there is a small area for them to use.

The Marketing Director was outstanding and fabulous to work with.

We moved our loved one into this community during the pandemic and it was a wonderful experience. He got all the right treatment and therapy that he needed. He was pretty reserved because he had came from isolation, but for a month a staff members ate lunch with him everyday. Not only did they give him normal therapy but they even taught him how to dance during his therapy. Which was a shock since he could barely walk at the previous community. I got married in august and the market director offered to come to the wedding as our fathers plus one so we did not have to worry. We knew he was in great hands for then entire evening and he had a blast. We could say a million good things about the care, environment and the community.

We chose Bickford of Lafayette because they have a set level of care, so from the time she went in until the time she passes, the level of care stays even. WE liked that because it is easy to plan for expenses. It is also a newer facility and it was decorated beautifully, we really like the environment, Heir staff is beyond awesome, they are very attentive and are good with communication. I would highly recommend them.

They were very happy here. They mentioned the staff members were friendly and helpful. They raved about the food and said it was very good. I would recommend them to others looking.

My friend loves the food and they have choices and the variety is good. The community is cozy and a down-home feeling. The staff has been here for a long time. I would recommend this community to others

The communication between the family and the staff is good, they provide the covid updates and they are very responsive. The only issue is the food my mom does not like food. I would recommend this community to others

The nursing care is excellent and the staff has been there for over 25 years and are friendly, but the community is pricey. I would definitely recommend this community to others

The people at this community are a standout to me. The nurses were good. The entertainment at the community was also good. We really enjoyed the place.

The nurses and staff keep in contact with me about my loved one. They even send emails of what is going on in the community. My loved one is safe here.

We chose Bickford of Champaign because when we went to tour this was his favorite place. The room sizes here seemed to be good. Overall, I have not been able to be here a whole lot because of the pandemic, but I would recommend and already have.

Somethings that we really like about the community is how well they are with communicating to the families especially now with covid. They have been doing a great job letting everyone know what is going on, and if someone tests positive they let us know how they are handling it. They are really good about understanding how every families situation is different, they have been very flexible and accommodating towards our family.

We chose Bickford of Rocky River because they really made us feel like family. When we walked in it was a homey environment and the staff were very friendly. They have been wonderful, great with communication and very attentive to my grandmothers needs as well as mine. It is a great facility and I would highly recommend.

We absolutely love it there, and everyone is so nice. Our loved is very happy there. The rooms are very nice, they offer three different types of rooms with different prices associated with them. Our loved one is now in the largest of the three. The people there are all wonderful, we are never afraid to talk to them if something comes up. They work really hard to take care of the people who lived there, i do not think you can find a staff as nice as they are.

Our experience with Bickford of Tinley Park has been very good and the cleanliness of the community is very impressive. The staff members have exceeded every one of our expectations, we cannot say enough good things about them. The meals are really good and they offer a good amount of activities. We feel very confident our loved one is in a good place.

Manager ([name removed]) was extremely helpful. She listened well, asked insightful questions, and tailored the conversation to our specific situation and candidate. She was very familiar with the operations, capabilities, policies, etc. of the community. She personally interacted with every resident we encountered on our tour, and was obviously liked and respected. She also made very helpful suggestions about hospice providers, the process of getting medical equipment, etc. Far and away the best provider we interviewed.

Overall it is a good place. I feel they need more organization or assistance with meal services. There are times where the residents have to wait 45 minutes for meals. This is part of a larger corporation. I believe it should be looked at as a bigger picture and not just at the community level. Overall I would recommend this community to others for their loved ones.