Tutera Senior Living and Healthcare

There's alot of activities to do here.we are always busy. I enjoy getting my nails done. I enjoy going on vacation with my family. I enjoy bingo, hand and foot, having a good place to walk, and we have a good maintenance department, and good housekeeping ladies.

Park Place seems to be a good place for older people, most of the residents are in their 80s and 90s. It says it's an all inclusive place, but it's not. You have to pay for your lunch. The cooks are okay, but definitely not chefs. The staff in the kitchen are the best, most friendly and try to accommodate the best they can. The facility is okay, just not the right fit for me.

My mother loves it which is most important but I would say to ask a lot of questions. We picked this community because of the helpfulness of the agent. I would recommend to others.

It isn't as good as everyone says it is. It's getting more like a memory care and assisted living place NOT independent living. Management is to busy keeping corporate happy then their residents. The activities person has no back bone they let bossy residents walk all over them. They never smile or know how to have fun. Not Five Star anymore!

My mother moved in less than 3 months ago and was hit with an $[removed] rent increase! The letter informing her of this has an illegable signature and a typed word, "Administrator". This is extremely unprofessional. Much of the staff is new and very young in their first "real job". It feels like a lot of them are working blind and being manipulated by unseen higher ups that want more money. Maintenance staff are told not to talk to residents, but problems with HVAC, poor water pressure, non working outlets and cable outlets without covers remain. Washing machines were installed incorrectly. Food is so so. I'm truly sad for my mom and fear that contracts are month to month and another rent increase could come at any time.

My loved one was previously a resident at Norterre and her overall experience at this facility was okay. Though some of the staff had no understanding of dementia and they offered very few activities.

The facility was nice and the administration seemed friendly enough, but we were not able to move my mother in because her condition became worse and she had to go to skilled nursing. To recommend this place, I would tell families to read the fine print thoroughly. Since my mom didn't move in, they would only refund part of the deposit and none of the first months rent, even though she or her things were never moved in. Because of this, I would lean against not highly recommending.

My loved one was previously a resident at Carnegie Village and overall the experience was okay. My biggest complaint was that, despite my MANY attempts to meet with the Director of Nursing, I felt that for whatever reason she didn't want to be bothered. On one occasion, I even waited a full hour to see her, but was told that she was too busy. The cleanliness and friendliness were good. The food, activities and value for cost were also good.

The rooms are clean but bathrooms okay. Not comfy. Staff friendly but it was superficial. When I expressed concerns about my mom they didn't follow up. Care was not good. I had concerns about my mom's feet edema, no one ever checked on her. They talked a good talk but mostly just sat at the desk. Meals and Dining satisfied my mom. My mom was not able to participate in the activities. Cost is prohibitive for what they provide. Extra charge for med administration, extra charge if they need help showering. Many other extra charges. When my mother was there we were paying [name removed] a month and it was not worth it. I would not recommend this community to anyone. It's like everything about Tellico Village, they think everyone has money and the hallways and atmosphere at The Neighborhood was like a low class nursing home.

The staff is mostly friendly and quick to learn about mom at Five Star Residences of Fort Wayne. Communication with the family is not great, it would be better if regular meetings or updates could be scheduled with the family. The food is excellent. They offer a good variety. This facility could improve their interactions with new residents and their families after move- in. The first few weeks were very difficult and stressful.

St. Paul was in the midst of a renovation due to flood or damage from a water main break. It didn't seem like there many activities and felt a tiny bit more institutional. St Pauls was adequate, but I think it really was the state of the building. Nothing to really see...that I remember.

We picked this community, because mom liked it alot when we toured and it was reasonably priced.The meals have gone down hill according to my mom. Dishwasher has been broke for a week or more so they are serving meals with paper plates plastic forks and plastic cups. Paying what we are the food and dishwasher thing is crazy. To keep my mom happy I have had to bring her food at times cause she isnt happy with it. Other then that the place us great!!! Items above need attention!

We toured with Overland Park Place and did not choose them because to me, it just struck me too much like a nursing home/assisted living facility. The people that we interacted with were all very nice though!

The staff was very very nice but it just wasn't what we were looking for. The apartment was very very tiny and not enough there to keep him active. Pathfinder only had a craft room and a TV. The price was more.

The residents is wonderful, but the management sucks. I have a fully equipped kitchen, but they do offer meals. The food has the most unhealthy menu. They offer activiites, such as; Bingo, church services, movies, and karaoke for assisted living but those of us that live in independent living, are able to join the activities. There is sometimes issues with maintenance following-up with requests.

I toured this community a couple of times and it was ok. The place is beautiful, very clean, with wonderful rooms. It almost has a cruise ship feel to it. However, I didn't see a lot of resident activity other than dinner time. I just didn't get a community type of feel here and that's what we were looking for.

I didn't get a very good impression of Five Star of Banta Pointe. We toured during Covid times, so we couldn’t se a lot of it. What we did see, the place seemed too small and restrictive for my loved one.

Could of been more help getting our loved one adjusted and engaged with the community. The nursing staff is very good but the daily CNA's changes everyday - so it really made it hard for our loved one to get to know them.

The Villages of Marion Ridge was definitely not as new as the place we chose. It was dated and didn't smell as good. The people were definitely friendly. It just wasn't the right fit for my loved one.

They make A+ quality food. The serveving staff are friendly and patient. Overall great.