Tutera Senior Living and Healthcare

My loved one is not getting, what they are paying for. The staff is friendly but not truthful. They are not treating my loved one very well. My loved one does not like a lot of the food choices. They do not have 24 hour nursing staff. They are not attentive to the needs of my loved one. They make commintments that they don't keep, and are very unfriendly.

My loved one has been here for 3 months and they have only cleaned the toilet once. They are supposed to do the laundry too but that has only been done once too. I think they are having staffing issues like a lot of other places. The staff that are there are super sweet and mean well. The residents all have a button that they can push for someone to help them, but it only works when certain staff are working - for some reason it does not work when the night staff are there. If everything was being cleaned and the calls were being answered, it would be a great value for the money - but they are lacking. They are currently going through a transition, so I know they are trying to make improvements to the facility so we are excited to see that some of these issues get resolved in the near future.

During my tour of Bridle Brook the cleanliness wasn't really there. It seemed like they had packed quite a few people into a small space. It wasn't very new or clean looking. We chose another community because of those reasons, and I also never heard back from Bridle after the tour.

St. Paul's is a small, friendly community with a responsive and friendly staff. The food needs improvement though. They just need to find kitchen staff who can cook. In my view, most of what they serve is overcooked, and they use too much gravy and sauce to cover mistakes. The big deal with the food is they don't really address any dietary needs or restrictions. So if you need that, St. Paul's is not the place for you. The serving staff in the dining room is fine. But the cooking staff needs to be replaced. I think the cost is affordable, and the rent includes a basic cable/TV service. The apartment is excellent. I use a mobility scooter 100% of the time, and I'm working with the staff now to improve accessibility in the shower, but otherwise the apartment is excellent. Like most businesses right now, they're in a post-Covid recovery period. Therefore they're not as good as they were when I was here last. But with senior living communities, the makeup of the community defines itself. Right now they're at about 50% capacity in Independent Living. As occupancy rises and gets more back to normal, I know things will continue to improve. And the staff is committed to the excellence you pay for. They're helpful people and want to do their jobs. The kitchen manager right now is just in over his head and doesn't know how to fix it. I think St. Paul's is a good, small community with a lot of potential for the future. The location in Belleville is great. While St. Paul's itself has minimal transportation, there is a wheelchair accessible transportation system supported and operated by the local community college, and for $4 a trip, they'll take you anywhere in the community, which was a huge draw for me. That transportation system is as good as I've seen anywhere, including in Chicago. So if you like to get out and do things, the transportation is affordable and it's there.

Our family had an in person tour and this was just not going to be the best fit

They're better than other places that I looked at. But there's still some shortcomings. They're having a tremendous turnover of staff, and I would like to see a steady, consistent staff. But the food is very tasty and well-prepared, and they offer a wide selection. And what activities I've done I've enjoyed.

Very thankful for help in getting spouse out of [name removed]. Morton House had a very nice room. They had staff problems. Nurses were friendly. To much pork on menu. Shower inaccessible for bed bound. Spouse was not included in exercises. No medicaid facility. No phone in room.

Facility was nice. [name removed] was very professional and helpful. Memory care and assisted living combined. Concerning with special needs of memory care residents. [name removed] was incredible.

I don't think I could recommend this community to others, The way they handled covid was not good when it first started. They do not communicate well and don't return phone calls and don't keep communication channels open.

Beautiful facility. Sweet staff. 80% of residents are Level 3-6. Does not take Medicaid applications. Small. Estimated 54 residents. Not in Mom and Dads best interest as they are independent living and need only minor assistance.

My loved one received rehabilitation from a broken bone recently at Carnagie Village. There are many things to consider when looking for rehab, everyone's list will be different. We were in search of the best rehabilitation for weakness and fatigue, rehab for recent surgical intervention. We wanted healthy food, good access to medical services ( all disciplines ), internal medicine, psychiatry, cardiology services and others. We had been to a rehab in Kansas, Foxwoods Springs & John Knox Village. They were all sub par in many ways. They only exception was the facility in Kansas. Our experience has been excellent for rehab, access to physicians and nourishment. There is one very big, big deficit. They don't answer the nurse call lights timely and sometimes not at all. This really puts your loved one at risk as the many sit on toilet for very long periods of time. Everyone I talked with that had family there all complained on delayed wait times. My loved one was left toileting for 45 minutes one time and only got help when she was screaming and a doctor intervened so that she could get help. Tgey have very loving and compassionate caregivers the are understaffed for their patients census. If this is important to you I would not consider Carnagie. If you loved one does not require needs that require the request for assistance from a call light then you should consider Carnagie. 5 Stars for care. Less than one star for access to call via call light system. I have addressed this issue with the Director of Nursing and the Administratior. They have BIG EARS and listen but they do not report back to you either a solution, nor is the issue solved or improved. Their RN's & CMT' s do not assist the sides in nursing assistant duties. This review is for the rehabilitation side not the skilled nursing care unit. If you want quick help via a call light system consider John Knox Village. Their food is awful but you get results and top notch care from their nursing assistants. Lack if care or concern with problems with response time increases the risk of injury to your loved one. I go to my mothers side every two hours. If you can't be at your loved ones bedside often during the day and at bedtime...then I would not suggest Carnagie Village. Do your homework. It is exhausting for all of the worry from 6pm to 6am, as you know the patient might as well call 911 than to press th call light You should plan to be available to get your loved one up and tuck them in as you are on their timeline for that as well. With that being said send a family member that is skilled in transfer of pt to chair, bed and toilet.

The memory care unit looks and feels like a nursing home, which I don't feel would be a helpful atmosphere. The cottages are nice.

My father was a resident at Stratford Commons Memory Care for almost 27 months. During that time, I visited him at least once or twice every week. Most of the nursing staff were caring, hard-working, and respectful of residents.Unfortunately, as is all too often the case in assisted living communities, staff sufficient to effectively meet residents’ needs were not always available. Another detrimental, but common to assisted living, problem was staff turnover, especially among supervisory personnel. For example, four or five different activity/program coordinators were on staff during my father’s residency. The meals were above average, I believe, and the one-bedroom apartments were spacious. However, I cannot really recommend this memory care community. It lacks group transportation to take residents to any outside activities. Of more particular significance, my father lost the ability to get up and walk while there, primarily because staff did not follow through with exercises begun by physical therapists. Finally, he lost more than $300 worth of personal items during his stay.

Minor items but add up – getting blood pressure checked b/4 meds, showering at regular time as this confuses me, new faces need introduced often as its confusing as to who they are. Overall pleased with my home.

Administrator staff is great. Helping (caring) staff serving bathing, serving meds. Is great in serving and answering questions. Never needs to be on am. And pm. Hours for questions and teaching both of the staff and residents in variety of medical condition. Cooling staff caring in giving food for senior citizen and the handicapped. Staff who does activities need lots of help and advice. I would be glad to answer my questions.

I lived in Carroll since 1949. I have lived at Swan Place for nearly 3 years I love it here. I love [Removed] as our administrator.

I think a nurse here would be good.

We are in the memory care unit it is a locked facility and I got kicked out because the staff brought in a boyfriend and I asked him to leave my wifes home. He didn't belong there if he didn't have family there. They have great caregivers and it is nice and clean. They try to engage her to join the daily activities. The management leaves something to be desired.