Tutera Senior Living and Healthcare

The tenants do not get hot meals every day. The staff is good but the servers take too long to serve food. The apartment size and location of the community are both good.

Their executive director hasn't followed through on some requests, like connecting us with services, like senior assistance and health care. There was no orientation to their property. It's a nice facility and I would recommend it...I just wish they were more helpful after signing the lease. It seems like the services dropped once we signed

The only problem we had was a screw up in his medications when first being admitted. His opiate schedule got changed without my knowledge and he went thru withdrawal which set his Alzheimer's way back and he went from Memory care to long term care in one week. So I would say stay informed and ask questions because communication was a huge problem. I would also say the staffing is not so great but this is a problem at every home I have visited. I moved him so he was closer to me and I could monitor his care better

One item would be to improve the quality of the food. We are not exactly sure at this moment if we would recommend Five Start Residences to other families. She has only been there for a few weeks.

I'm in Independent Living. They have been going through some changes. Sometimes, it seems that every one is not on the same page. When I ask what I consider a General question about Policy or general rules, not one person has the answer. They either don't know the answer at all or are not sure. They say that you/I will need to consult with [name removed]). Then, I ask where/how to locate that person. The answer may be fairly random..... it's not like they have a # phone I can call. Same with contacting Maintenance. Generally, contact with maintenance is through leaving a message with one person and then she sends them a message. I have no complaints with this person, it seems like sometimes, she is the main "go through" for a lot of "Stuff". She is not privy to the "Answers", just can suggest which person to ask, or in some cases, she is the person who has to notify the department (maintenance), that you are requesting their assistance. She is Great and has a very good attitude/personality towards everyone, that I can tell. COMMUNICATION on several levels could Be Improved. Great neighbors, friendly staff, of the ones that I have met, lovely, more rural area setting, which is one of the main reasons I chose to live here. Yet, still close to Pharmacy grocery, etc.

All of these type facilities are understaffed. There is no reason for facilities to "run out" of items frequently. When staff is low and you're running out of things frequently the cost should reflect that but unfortunately they all do it so nothing ever happens...

Always quick to add level of care without any change! More money no change in service! Moved her furniture around and she has had no phone service for over two weeks! Cost more but less service! Level 3 care now nursing home next which would probably be better!

Carnegie Village was a very beautiful and clean faculty but not a lot of activities for memory care. Also, the family had to stay on top of any doctor appointment and medication. Not veteran friendly.

I'm glad my dad can afford it, but it is super expensive. I know there are more expensive places though. Just to always advocate for your friend or loved one. Sometimes you need to stay on top of the response times when they hit their call buttons. Or call in yourself to alert staff that they are needed. My Dad is unable to get out of his bed or chair on his own. So when he needs to use the bathroom, there are times when they tell him they are too busy. This is when I call and start asking questions ie are they short handed today or is this a normal staff amount. Etc etc. the problem usually fixes itself for a bit, then I have to start asking again. The people that live there so far have been the same people for the past year. So in the Assisted Living side, I'm not seeing a ton of turnover resident wise.

Maintenance personal is rude and has argued with me on the placement of TV and let his self in to my apartment on different times when I was one when sleeping employees just knock once on door and than let there self in .A lot of chicken thighs, by thighs and legs served, rice , sandwiches due to lack of kitchen staff. I have been seeing a lot of people moving out to other active living places

The fact that my mother would have her own place once we did the spend down and switched her over to Medicaid. I would recommend to others.

We chose Tiffany Springs based on others' recommendations. However things changed. Examples: What I call "the culture" was definitely different,; medical staff refused to follow eye doctor's instructions; one CNA ignored call button-said she knew what my husband wanted and that he would later change his mind (she was busy making artificial flower arrangements! ). Director of Nursing said my husband needed too much care and would probably put him out (I beat him to it). Need I go on? I have more if you need them. Food was very very good I must say.

Wet good experience with the sales marketing lady [name removed]. She’s wonderful. Place is nice and staff is awesome but it’s more nursing care than other assisted living and because of that kind of expensive for not having much to do.

Our Aunt had suffered several falls at the facility She finally broke her hip after a fall and passed away. The hospice care she received there was very good. The regular staff seemed patient with her but we felt like it might have been understaffed for the type of patients on her hall. The activities coordinators were very sweet and the kitchen staff were very accommodating.

My grandma lived here for 6 yrs. She passed away and a few of the residents wanted to pay their respects. The showing was day hours and a short 10 min drive. I contacted the DON and the Activity Director but received no follow up. Five Star didn’t care enough to allow them to pay condolences and didn't offer transportation. I was told by the DON, “If we do it for you, we would have to do it for other residents.” I've been an RN for 16 yrs and will continue to be an advocate. There are consistent problems including the activity director acting unkind and unprofessional. The next ED will be the 5th one in 6 yrs. Ask family members who reside here before deciding to place your loved one. My grandma was a retired RN taking care of patients for half of her life. I know my grandma, and the other parents/grandparents, deserve better. Corporate, regional, and AlerisLife, what if it was YOUR family? Your slogan is "never stop advancing." Maybe start with "just improve and provide better care."

I like my senior living apartment. I have made an awesome plant area in my sun room. I have just gotten my first sun sweet cherry tomato of the summer. I like my front porch a the ability to have a place to enjoy the sun and beautiful weather. Great place to recover from my surgeries and live my life all on one level.

My dad had a good experience at Pinicon Senior Living - until he didn't. We were very happy with the care that he received there, but after being sent to the hospital, Pinicon would not allow him to return. I understand that each facility is licensed and staffed for different levels of care, but I was very disappointed in how this all transpired. We had to hear from the social worker at the hospital, not from anyone at Pinicon directly, that they were unwilling to take him back. We were not made aware in advance of his hospitalization that there were any concerns with the level of care that he was requiring. We were told when we placed him there that most patients were able to stay through end of life, even during Hospice, and that they were licensed for 2-person assist and staff was trained on (and had available) a variety of lifts. In the end, this appeared not to be the case. I felt like there was some "bait and switch" that occurred between our initial discussions/intake and the reality of the level of care that they were willing to provide. My dad was happy there, but we were so disappointed in how it ended.

The aides are not responsive when the resident hits the button. The Kitchen Staff treat the resident disrespectful. Push them to hurry and get out of dining hall push them to choose food they don't want to eat when they order. Food choices are terrible residents make fun of the food and don't eat it.

Right up there appears to be a great attitude towards anyone interested in moving here, but underneath the true attitude will shine after you move in. I've been here for almost fourteen months and not a single light in the dining facility has been changed out it didn't work. They do dutifully take care of the trash. I took a summary of the meals to a nutritionalist and after a brief review I was told that there was "nothing nutritious" on the list (daily summary of the week). In thirteen months they haven't completed work on the rain gutters but instead fight with the flooding in the lower rooms forcing them to move to another room.

I really do not have much bad to say except if my parents need assistance in one form or another the time to respond is way too long. The staff is friendly and my parents seem to be relatively happy . You need more staff like most all facilities