Tutera Senior Living and Healthcare

My mother is unhappy about the food. She doesn’t have many teeth and is hard for her to chew and says the meat is too tough. Also someone should be at the front desk at all times to let people in and out the door and to answer the phone.

A lot of the staff are very nice and helpful, but that is also when I'm there. The management really doesn't keep you apprised of things/changes. They also said they were going to fix her bathroom floor when we moved in, but haven't as of now. Not sure about the food as I haven't eaten there. They really don't get a choice, but my mother just eats what they provide and doesn't seem to ever complain. The move in process was fine. Housekeeping isn't always on time, but does okay. The only thing my mom complains about is not having anything to do in the evenings, but I think that's because of the other residents, so not really much you can do about that. Overall, I think my mom is happy and does not want to move.

What I like most is the sense of community for the residents. My loved one spends a lot of time in the cafeteria, and there is encouragement of other residents to sit together talk together and enjoy activities, and so her living there gives her a sense of community she would not have as she was living alone. I don't hear much from social workers or staff from the administration level as there's not many check-in's. I would like to see a little more communication from that level. We do get calls from the nursing staff once in a while if there are questions but otherwise, most of the interaction is initiated by us.

Great facility with friendly tenants and workforce. Plenty of good food.

My loved one is constantly complaining the food is terrible. We have gone as far as buying her a bigger fridge, crock pot, and a little electric skillet so she can prepare some of her own food. She doesn't want to go down there everyday to eat. She loves the place not interested in leaving, but in her words the food sucks.

We chose this facility because Mom knew a few of the residents. The only thing she really complains about is the food - which I hear is a common pastime for many assisted living residents. Staff is generally great. They've had some turnover.

Be sure to check it out. I'm glad I moved here. It's located in a good area with shopping and medical services close by. The staff is efficient, friendly, and very accommodating.I picked this residence because of the services offered, the price and location.

They were very friendly. Beautiful facility. Mother choose it. It is very close to mom's church.

I would say that overall Sugar Grove is a safe, nice place for seniors to live. Picked this company because my brother and I toured the facility and were impressed.

My experience has been good. I would recommend to others.

We picked this community because of the location to family, community appearance, location to shopping, friendly staff, apartment size and appearance, available activities

We have recently had problems with Rose Estates--some due to lack of staffing, which is a common problem with such facilities and some due to some irresponsible staff members.

This is an update to my previous review. Thankfully my brother lives in Belleville and was able to go to admin at St. Paul's to resolve the rent spike. My mom will be able to stay at her current rent for a year and if the rent does increase my brother was told it would only be 2-3% raise and not 27%. [name removed] at St. Paul's called me today to talk through the events and stated the rent increase was a "mistake". I don't really believe that and think if my brother wasn't there to advocate for my mom a rent increase would have happened. My mom tells me that there are still issues with her HVAC and that outlets in her apartment from cable (they've now switched all residents to Dish) and old phone lines are still holes in the wall without the proper plastic outlet covers. Still very low water pressure. The staff in the kitchen are very friendly to my mom and [name removed] is putting together a new "sit and fit" class that my mom loves. I hope she can safely stay there for many years.

As far as areas to improve on, I would say there was some major misinformation with pricing- I was given one price/amount that I was told was the total to be written on the check, and on move-in day was told that they forgot to add in the "$[removed] community fee".. after some back-and-forth, this fee was waived, but almost resulted in my parents not moving in at all. After the first few days, the dinners drastically went downhill, so much so, they started avoiding avoid the dinners all together. We were also told that there were to be hydration visits three times a day, and these barely existed once a day. Also, there didn't seem to be any verbal reminders or motivation to get them to partake in any of the activities. It seemed as if they had no idea they were happening. I wish the room would've been 100% ready for them but instead I had to track down a shower curtain, toilet paper, a working cable remote, and have the loose toilet seat tightened. My parents were also very turned off by the number of sick people walking around, coughing, which I don't think there's much the facility can do with that. On the upside, everyone was very friendly, accommodations and facilities were nice.

The staff members are friendly and helpful getting folks involved with activities Mom fell just 4 days after getting there has a surgery went 3 weeks rehab been back there for a week and they reduced the rent for days she was out which was great

Comments: Two staff members go above AND beyond. [name removed] and [name removed]. [name removed]is exceptional at her job! The facility and my Dads apartment are always very clean! She is detailed in her work! [name removed] is a caring soul. She is friendly and takes time out to help me getting my Dad off to his Dr appointments since I struggle with mobility issues myself. My Dad constantly complains about the food. He says the selections they have aren't appealing and they usually get his orders wrong. He also says they run out of things often. He is upset they raised his rent [fee removed]. I often feel he doesn't ask for more help from time to time thinking he will get more points on level of care and be charged even more per month.

Mom has been here over 1 year. We are very satisfied with everything at this facility.

Good place - people are friendly and the team work well together. Other then the poor parking for handicap the amenities are great. You don’t have to do anything everything is done for you. I’m happy with my experience so far.

The staff is wonderful, and I would recommend to other families.

My uncle has nothing but good things to say about Fox Ridge Manor. From the food to the staff to the facilities he is very happy there. When I visit I am impressed by the overall setting.