Tutera Senior Living and Healthcare

Easy to work through the signing process; kind staff; clean, lively, new facility; good food (at least the two meals I had, but Mom said it's inconsistent); and definitely use the moving service they recommend. They totally saved us. I can't speak much to the day to day, eg response to service needs, or social engagement. I live in California, and I'm not sure how much Mom is embracing those aspects yet. The ground floor door leading to the courtyard is not ADA accessible. I don't know if that applies to all of the doors, but I witnessed a couple trying to get out that would not have been able to do so had I not been there. He had a cane, and was pushing her in a wheelchair. The door is very heavy. He couldn't figure out how to keep the door open long enough to push her through. This feels like a very big oversight to me for a building that is now over a year old and houses elderly folks.

My mom absolutely loves the staff, and that says the most!

They could improve on the maintenance requests completion timeline. Apartment cleaning. Mom is fairly new and we are still experiencing the home and their services. I love the structure of the building. The building floor plan is open and it does not feel that you are walking into a hospital or hotel. The sales team was very helpful and made the move in a pleasant one for mom

The staff is friendly and helpful, and were responsive timely to needs. They genuinely showed caring and empathy. The facility had recent updates made and was warm and inviting.

My mother says the residents are really friendly which helped her transition to the community. I find the staff super friendly and I love the grounds and location (right next to a park with a pond) wow!! The price to live there is a bargain as long as you're in independent living. Rent includes 2 meals is a great perk (hope this doesn't go away) and the rooms are spacious. Great place!! I also love the architecture of the buildings!

Overall I think she is happy living there. She doesn't like the food. They have had meetings on this with management. So hopefully that will change. Repairs are done but very slow process. The door to her closet did works properly. They said they needed to order new wheels. It took awhile to fix it. Living in an assisted living facility is a change but they can adjust and really enjoy it if they want to.

Staff were very friendly and caring. Activities were great and the coordinator checked on my mom personally. Dining was adequate, but limited choices. I feel that nursing staff could be a little more involved and it was very difficult to speak with a doctor.

Oak Woods Manor is a really nice, clean & since of calm homey feeling when you enter. Everyone is very friendly & inviting. They have some entertainment things for the residents to do. A little repetitive. Wish there were more on the weekend. Food is fantastic! My mom has dementia, I wish they would give her more reminders about things.

We appreciate [name removed] and the staff. Mom enjoys the company of the residents and convenience of services. We wish the shuttle was available every day.

Only thing keeping this from a 5 is maintenance. Routine maintenance is lacking. Examples are changing of furnace filters. Cleaning of outdoor air conditioner units (ie. Fins are not cleaned until the system cannot cool to a comfortable 72 degrees. Individual work orders are required by renters when these things fail.

Can't say enough good things about the cna's. The RN staff not so much. They kept Dad long after he should have been moved to a nursing home.

I see so many things at Park Square Manor. I see love and happy residents. I see great, smiling, happy employees and I see employees and caregivers that could use some training in the hospitality department. I think her name is [name removed], she is or was a hair stylist. She might slightly smile but I have heard and seen things about her that I’m not comfortable with. [name removed] is great. [name removed] is warm and always helpful. [name removed] is awesome as well. As for the rest, hospitality class!! I would recommend this facility but keep your eyes on some.

I was not informed with the first visit that a years lease was required. It was when we were at the appointment to sign the lease they first informed us. They led me to believe that it would be possible to leave if an issue with my daughter's health changed we would not be held to the full lease. My daughter passed [date removed]. We moved her out in October and she came home. I believe we did end up paying November's rent but none after. [name removed] lease would have been up in May.

I was under a terrible time constraint and they were wonderful, patient, helpful and worked within my availability to help get my loved one into a place. They made a horribly stressful situation much less!

It's been a great place for us. Although, there seems to be quite a bit of staff turnover lately.

The community activities are outstanding. Communication at times could be improved on but overall our loved ones experience is good

It's only been a month, but I actually feel at home already. Staff is excellent, food is good and everyone is super friendly. I highly recommend this place. A very solid 4. The staffing issue in the dining room is the only thing worth mentioning. And I am certain that it's being addressed.

I would say that people are very friendly and the admission process was easy and all our questions were answered! The food is great and the front desk and building supervisor are very helpful! It's been fully updated and is a lovely location! We are very pleased!

I lived out of the state and the Marketing Director facilitated all aspects of my move to Brenden Gardens. Finding movers was my biggest concern and she recommended a company that took care of all aspects of my move. She did her best to get me concessions that minimized my overall moving costs. Now that I am here at Brenden Gardens I feel comfortable and safe and I enjoy not having to cook unless I want to. Thank you

The staff is very accommodating to requests and does a good job with individualized care, especially when it comes to getting to know the resident well enough to comfort them in times of unfamiliarity. The staff is also demonstrated extreme patience which is very appreciated.