Sunshine Retirement Living LLC

Not a nice place [name removed] fell 6 times in 2 weeks. All they did was pick him up afterwards. No effort to prevent future falls.They demanded a $[removed] deposit, then kicked him out in a.very short time. They also lost several items of his, and did not return them.

I have lived at the Summerfield eststea for independent living for eiGHT YEARs. WHEN I MOVED IN IT WAS VERY NICE. However since then my rent has gone up several hundred dollars and service has diminished significantly. Flowers at entrance have disappeared, no place mats on tables. Cotton napkins are gone , food is fair to poor, staff is fair but service is very minimal and slow. I would have to give my opinion a 2 on a scale of 1/5. And transportation is very limited if at all and extremely unavailable .

My loved one was previously a resident at Hammond Glen Retirement Community. She was a resident at this facility for several years and had been very happy there. However, we felt forced out by management due to a monthly rent increase that was over $[removed] that they arbitrarily were going to levy on my loved one following a hospitalization and rehab stay. My loved one had essentially returned to her previous level of self-care. They failed to do their own assessment of her, instead they exaggerated her level of need to justify the increase in charge. We knew of another resident that had the same experience at the same time. Ultimately, we moved my loved one out of Hammond Glen. She went into hospice one month later. She was depressed and demoralized by the experience, which I believe hastened her death.

During the tour the community seemed empty, as we didn't see any residents and very few staff members. We also didn't get to see the entire community. The pricing seemed more expensive than we wanted.

They give the residents more carbs, than vegetables. They need to improve on the food, and customer service.The apartments are pretty clean. The staff needs to do better, with handling policies, and enfocing rules.

Cardinal Court seemed outdated, and not a good fit for memory care. More like the typical warehousing of elder residents that one thinks of with little regard for memory care. I would not ever consider placing family there ever.

This facility oversells and underlives. Most of the nurses and aides do their very best. I speculate mgmt.. Only concerns themselves with money and not the care of the residents and I worry about them everyday. I wish management did the same.

They had just come out of COVID quarantine protocols when we went to tour. Most of the residents were in their rooms. There wasn't much engagement with other residents. The community encouraged a lot of time for the residents in their rooms. The community had a nice outdoor area for the residents to go to, and they said the would take residents to outings.

Part of the reason my ratings are on the lower side is because she was robbed in the first week she was here. She had jewelry taken and that included her wedding ring of 50 years. I filed a complaint and was ignored. The manager finally answered and said he was not going to do anything about it and was not willing to let the employee go. Then he hung up on me. He then quit 2 weeks later and we don't know who the manager is now. No one has followed up with me. We requested that this employee not be in her room and he is still going in there. I have been very disappointed. I filed a police report as well and nothing has been done. I would commend the place other than this experience.

I would recommend you not go to Quail Ridge for a place to live for your loved one. The attentiveness of the staff and hands on care didn't happen for my loved one since they have been here. The staff wasn't as informed or trained as they could be. They were hesitant to reach out to management with any questions or concerns. The staff were told to not reach out to management on the weekends unless it was a dire emergency, and this was left to their discretion. The community was very accommodating to the resident's requests for meals and this assisted my loved one with their meal choices.

I would tell others that their patient hygiene is very poor, my loved one hardly brushes their teeth unless I go in to help. They also do not take very good skin care, my loved one has got a very bad sore that has continually gotten worse. I find the staff hiding out a lot instead of taking care of the residents so they are out wandering a lot and taking peoples things. They have had my loved ones medicine a mess ever since we got here. It has not been a very good experience.

This is a new facility that opened in the fall of 2019. After being open for 9 months it has 32 residents in a facility that holds 60 people. The building is very attractive. The direct care is adequate but lacking in structure and supervision. The facility is lacking leadership, communication between staff members is poor and with families is nearly non-existent. I have found the resident clinical oversight to be incompetent. The clinical director stated her biggest challenge was to lower families' expectations. I would strongly recommend AGAINST placing a loved one in this facility.

The communication between staff members in this facility is very poor. there does not seem to be a report system between the staff when there is a problem with the patient. You can speak to different staff members everyday regarding the same problem and and they act as though they have never heard about it. The general care has also declined in regard to hygiene. There is no respect for the resident's belongings. They are lost, they are borrowed, clothes are on the closet floor instead of in laundry baskets. It is a common thing to see other residents with your family member's clothing or accessories. It is painful to go through this issues and when you bring them to the attention of the staff they promise they will look into it with no results in the end.

I did not feel this community was a good fit for my husband. Most of the residents I saw were low functioning, slumped over in their wheelchairs, and nonsocial. It seemed to me to be only a memory care community with just 2/3 occupancy.

my wife and I live here and the staff, is not that friendly, and even though they say they are pet friendly, but our dog barks when people walk by and the neighbors are getting pissed. Our dog is friendly and the cleaning lady will not come in unless we hold her or we put outside. They have people living here that takes your clothes out of the dryer wet or dry

Nope. Small, old and not what we were looking for. Not enough activities and it didn't have full kitchens.

Beware. This facility writes down on daily log they are doing tasks for loved ones that never happen. Follow up ...follow up ...follow up. Staffing is not good and senior management doesn’t want to be bothered. You as a family member are the problem not the staff. If your loved one is in the beginning stages of dimentia find another facility. Serious problem with residents wandering and going into other residents rooms. Tell you that they provide snacks nightly but they only provide if your out by the main lobby residents in rooms never given any. They have so many patients with major health issues and not staffed to handle. If your loved one can get around they are left alone the staff has no time for them and they get lost. Be very careful it is known in the industry that this facility is having major issues. I have never seen rude nursing staff. But you will find it here. You can ask question and they won’t even look at you and talk to you. I hate to generalize but some of the nursing staff ...you are better off not to ask I get that they are understaffed and they are busy. It feels like most of the staff including the director have been in the industry and really hate being in the service industry and think that a family member advocating for their loved one is a bad thing. Their customer service once you sign up goes down 100%. I actually was told most family members don’t want to be bothered and because I did I was the problem. FIND ANOTHER FACILITY IF YOU CARE ABOUT YOUR LOVED ONE. I wish their had been reviews when I went here it would have made me stop. The truth is there are problems with all of these facilities but how they handle them makes a difference

I was very disappointed with this facility. The state of Florida requires a 1:10 ratio for staff to residents. But I feel like that should not be the case for residents with Lewy Body Dementia. The care ratio should be more along the lines of 1:5. There just was not enough staff to go around for all of the residents. I had complained numerous times about my Husband not getting proper care. In his room, they had a motion alarm. Anytime he got out of bed the alarm would go off and the staff would check on him. The only bad thing is, the staff had been so busy that my Husband had fallen and was laying on the floor for quite some time before anyone noticed. I asked the staff to put cameras up so even if they couldn't get to him at that moment, they would have a visual of what's going on. There was just a complete lack of attention. Don't get me wrong, this facility is nice and brand new. They had the right ideas. All of the staff members were nice, caring, and are sensitive to the resident's conditions. I recommend this facility but be cautious about the staff to resident ratio if your loved one has Lewy Body Dementia.

We signed mom up to get in The Gardens at Brook Ridge back in May, and they have not been very good at communicating what is going on. Things have been continually delayed, and I have to go in or call to find out as they never contact me proactively. On the good side, it is a beautiful place and has everything that someone in that situation would need.

We are familiar with this facility and would not be interested in living there. Management there regularly changes and we don't feel comfortable with the prospect of living there.