Sunshine Retirement Living LLC

Staff is not qualified to be an Alzheimer unit. Residents left in their own waste. Medication never given correctly. Families always told same 2 sentences-"Resident is doing fine and the resident has eaten". Management and Head of so called medical staff lie and have no training to deal with Alzheimer residents or the families. Facility smells like a urinal-residents lined up against wall while staff were on their phones or talking to each other. DO NOT PUT YOUR LOVED ONE AT THIS FACILITY! Facility dirty-poor food quality-laundry always overflowing-never gave medication correctly or at all-no activities except walking them outside when the weather is nice and sitting them outside. The pictures on the website and on Facebook are not what the facility is really like. If there was a negative overall experience it would be a -100! Negative ratings for everything! AWFUL PLACE! There was no way to not give them a 1 star rating, this facility doesn't deserve a 1 star only a negative rating!

This community went really bad for our loved one. we had high hopes that things would go well but from the moment my loved ones arrived nothing seemed to go right at this community. My loved one was only there for few days and he was not taken care of and ended up in the hospital, they were supposed to take care of my loved one and they did not.

Our family had an in person tour and it was not a great impression at all, it is dated and dingy. There is a dumpster right in the parking lot which is the first thing you see, and the entire facility just did not have that warm and welcoming feel to it. The apartment that was shown to us had what they called a balcony, but it was on the first floor and it was more like a slab of concrete that could maybe fit on chair and it did not have a good view at all.

what is a semiprivate room?

They tell you one thing when you come in for a visit. But once you move in, you see it's a whole different story. The nursing staff is great, but they have no physical therapy or any type of therapy for the residents. Nor do they have anything to stimulate the residents' minds at all. And it's causing the residents to get depressed. The sad part is - this is supposed to be memory care center. What I see here is something I would expect from a nursing home.

We placed my brother in Memory Care when this facility opened. At first, he was happy. The facility was brand new and the facility showed beautifully, but it quickly became clear that Management did not have a handle on the staffing. My brother was over medicated to “control” him. There were never day trips (as promised) and my brother became an “inmate.(Management said it was due to Covid restrictions.) There was no continuity in day-to-day activities which caused confusion and anger for my brother. He fell several times because nobody was there to assist him. He was not bathed properly, and many of his belongings disappeared from his room. When we checked out of the facility, the Nurse overseeing his medications (probably the 5th or 6th RN since his occupancy) gave us an incomplete list of medications. We discovered that my brother was getting medications that he should not be given, and not getting medications that he should have received. Management was substandard.

I was foolish and did the "buy down" to try and save the family money in the long-run. My father died after 3 months, my mother could no longer live in the independent setting. even though they had said that there was a possibility of a refund depending on the circumstances, they refused to give us anything back at all. The $5000.00 we gave them was basically a big gift to them. They said they have "compassion for seniors." Where was that compassion to my mother when her husband died? Bad choice to spend some of their very little remaining funds to try and save money in the long run. It's a big gamble, learn from my mistake.

Do not go to this community, they are currently understaffed and I find this community dangerous. It is beautiful outside but it is the worst care that we have experienced.

We experienced bad service. My husband fell four times, and the last time he broke a hip. We're missing some items. They could never find anything we lost, including a ring and a watch. Our clothes were labeled, turned up missing, and were never returned. They broke a snow globe with our anniversary in it. Every time we call to check in with them about the items that we've lost, they don't' return our calls. We've had a very bad experience with them, and we're moving out.

The staff is not attentive to the residence and the rooms are not very clean. They show you a very clean and nice room, to begin with, but you need to see a room in use to get the real picture. There are a urine smell and diapers on the floor. I saw several people that needed to be changed and their pants soaked. At lunch, they really could not monitor who was eating and who was not. There are times people would take others' food due to them not eating but the staff would not know who ate and who didnt. They have motion detectors in the rooms but unfortunately, they are not monitored.

In August we placed my mother in Belleview Heights and we had the worst experience ever. We had a hard time communicating with anyone their, we noticed bruises and asked questions that never recieved answers that satisfied our concerns. We did report our concerns to the state and they investigated and as a result of that investigation pulled our mother from the community in October. I would strongly recommend doing your home work and checking out what complaints have been filed and ask that question before putting a loved one in this facility. I am writing this review so that you think before placing your loved one here. I have no finical motive other than to state my experience with this facility., meaning we have not brought legal action against this facility.

This place is terrible!!! Stay away. The food is terrible, the management doesn't last long and they don't care about the residents. Everything is old and dirty.

The place is clean enough but they have a real problem with roaches in the rooms. The staff is friendly enough but does not go out of their way above and beyond. The food has really gone downhill and the portions get smaller and smaller each day. Not a good value for the rent you pay. The management is not consistent or non-existent. Parking is a real issue too. Even if you have a handicap sticker it's hard to find a spot. If you can afford $2,000+ a month look elsewhere.

I stopped by for a tour but I didn't like the feel of the community when I walked through the door. The guy who helped me didn't seem to really care to help me as much after telling him I was touring only. I never got a chance to look at the community, he didn't have time to give us a tour.

Aurora location - understaffed; limited food for residents; limited activities because of limited staff; constant turnover; no administration around; promises to reeeeeel you in and then nothing as promised. VERY EXPENSIVE FOR LACK OF PROGRAM AND FOOD! Residents just wander around, go into each others' rooms, RESIDENTS NOT WELL SUPERVISED!

The Clairmont is not a full pledge independent living place. It's like a stepping stone to assisted living. A small percentage of residents are independent. Sometimes the food is excellent. Sometimes the facility will run out of a food item. The parking lot is not cared for, poorly lit and area is not a safe neighborhood. Once this company has your money ?? you are no longer special....just a revenue object. The building is out of code.. Needs a major roof/drainage system all throughout the property. The rooms are seriously quiet at night ?? a big plus for this lovely ole place. I would fire all the top mgmt. and start over.

Highly disappointed with the service at this residence, have a difficult time finding parking at the retirement center yet see employees park right in front. If you have a question it is addressed as if you are in the wrong. Most unhelpful and rude service.

My experience with Summerfield Estates retirement community has been anything but positive. Their management team, I believe a married couple, seem to be most interested in PR rather than the true comfort, happiness and health of their residents. While I was visiting their facility one of their residents had an "accident" upon leaving the dining hall after lunch. Instead of calling a qualified carpet cleaning company I had the misfortune to watch one of their unfortunate employees have to clean the "trail" by hand while other residents were still eating just feet away. Disgusting! One would think they would have an electric shampooer for this kind of occurrence. If this is the way they treat their employees just imagine how they treat their residents once they have that signed contract! If the proper authorities were contacted I'm sure they would still find feces embedded in the carpet just outside the dining room and the sitting area in the lobby. Don't be fooled. This is not where you want your loved ones to spend their golden years. The only gold being is going into the coffers of whomever owns Summerfield Estates retirement. My humble advise would be to do some well advised research and find a more suitable, healthful and happy home for your parents. I'm sure they did the same for you and they deserve the best in their latter years.

Horrible, horrible experience. The managers were not on-site and the office door was left unlocked and anyone could go in (including the postman and myself!). The duo that was to show us around gave us the inquisition on my father and wanted to make sure he would be a good match for them. After being asked very inappropriate questions, we left after about 10 minutes.

Cons: 9 story high-rise Built in 80's Requires lease (thru each Dec) Needs and is undergoing renovations VERY limited outdoor walking Pros: Dr/rehab access/transportation