Sunshine Retirement Living LLC

My 83 year-old father resides at The Clairmont. We selected this facility as his home when he moved to TX in the summer of 2012. We were happy with the facility at first. My father was comfortable in his apartment and he really liked the assistant managers and housekeeping staff. Sadly, problems surfaced soon after he settled in. The biggest, most consistent problem has been with the food. Within weeks of moving in, my father started complaining of the food -- it didn't taste good, he didn't know what they were serving, it made him sick, etc. I complained on my dad's behalf but the manager failed to follow through as she promised. Eighteen months later, the food is worse; the only helpful employees (the attentive and kind assistant managers) were replaced by an assistant manager whose only real skill is to offend and upset people. The persistent problems in the kitchen, maintenance department and management give me no choice but to file a complaint with the county and state inspectors. If that does not correct the problems, I will strongly suggest to my father that we find another facility for him. Although there are some lovely people living at this facility, I cannot recommend it to anyone until major changes are made!

No apartments available with tubs or kitchens in entire facility

This facility can improve some on the ratio of staffing. Also so many changes in staffing which i feel is not a very good thing for residents with Alzheimer's. Other then that its okay.

This facility in the past nine months went from being an active community with wonderful management team to just the opposite. Management team changed leaving poor communication, poor selection of food (often running out of items), cleaning staff doubling as mealtime servers, elevators breaking down etc. I would not recommend this facility and should not be listed under "A place for Mom".

Beware! No security. The housekeeping staff stole all of my leased furniture. Because of the theft, I was not able to move in. They charged for the apt any way. The whole experience was a nightmare. Food was mediocre. Resident advocate would not speak to me about the theft. Older lady was know caked down by resident driver. Nothing was done Employees are not trained. Caring recommended and made a reservation for me to visit them and would not even respond to the complaints I sent to them about the lack of service and security.

This was not a good place at all. We had a very bad experience overall. I would not recommend them to anyone. They really need to improve on their patient care and their communication with family. They had significant staffing issues.

Be careful about sending your loved ones to Maple Brook Terrace Retirement community if you care for their well-being. My mother was left at Publix while other residents boarded the bus early and left before the agreed before 3PM time. My mother went outside right before 3PM. They are supposed to offer door-to-door transportation for seniors with their mini-bus. The driver was [name removed], who is the executive director of the facility. First, you would think she would do a head count to make sure all seniors were accounted for before leaving. My mom, who is 88 and uses a rollator, was told they would send a Uber to get her and wait outside at the curb in 89 degree weather. Whose elderly mom can navigate Uber? She was waiting in the heat for over 40 minutes until being picked up. She waved at every white car. You would think the executive director who in charge of the facility and left her stranded would get in her own car or the bus and drive 5 minutes to the grocery store.

They broke my dads arm and multiple ribs and lied about it. He was only there for maybe a week and a half. There was a police investigation that confirmed with forensic medicine that they assaulted my father. He has dementia and they took advantage of him as a vulnerable patient - And then lied to us about what happened over and over. We walked into Ashley gardens with my dad, and he left in an ambulance, on hospice.

My mil only last 6 days at Marshall Pines. We were encouraged to stay away for two weeks so she could get used to being there. I called every day to see how things were going and was always told good things. Well on the 6th day of not seeing her, we decided to pop in and see her face to face. It wasn’t good. The smell in her room was disgusting. She looked dirty and her legs were swollen, almost to the point of weeping. I immediately realized the smell was coming from her behind so decided to give her a shower. During this process I see that there is poop and urine all over her to the point the depends were starting to fall apart. I soon realize her new shampoo, soap, toothpaste, toothbrush, wash cloths, towels have not been used! Everything just as I left it. Nothing had been opened. For SIX days! We ended up taking her home only to realize they also had not been giving her medicine correctly. Staff very incompetent!! Not trustworthy.

Having an elder with dementia you need to trust where you place them. WINDSOR HEIGHTS IS NOT THE PLACE. if residents can get out 2x and not be found until almost to Green Rd.. something is wrong with the quality of care and those that are in charge of running this home.

Understaffed. Poor communication. They were unable to keep my mom safe and she was sent to the ER 4 times in 6 weeks. Management was in constant flux. She didn't get her medication for the first 2 weeks. I filed a complaint with the health department. We moved her to a new facility the end of April.

My wife and I made the mistake of making a reservation for my mother to stay here five months ago. Now, despite numerous calls to multiple points of contact over the last week, we can't get so much as a return call from anyone. As such, my wife and I now have to cancel, at considerable cost, the overseas trip we had planned for the last six months. My suggestion: Stay as far away from this place as humanly possible. The lack of even the most basic professionalism is beyond stunning.

like most of the staff but of course there are always the busy bodies and the ones that think through the bosses and but you're always going to find that so that's just the way it is in groups. I would recommend this place you know as long as you're independent certainly. Dining experience could be better. Not enough staff and they work very hard at their jobs. Food is average

Overall the leadership was not professional. The staff either wasn't well trained, was overworked or just didn't care. Horrific experience! I picked that community based on information from the Director. She was not accurate about the care!I would say it was not a great experience.

If you like window dressing without real care, pick this place. We left. The cost does not equate to the value. Hopefully, the staff won’t be too scared to actually care for someone some day. Be prepared to have to remind staff to give medications timely and receive excuses as to why they could not accomplish such a simple task. State regulations are obviously being overlooked here.

You have to be able to go on your own to all of the things they provide to meet people. When I first came here I tried to socialize- but there was just a lot of complaining. The food is not good - I do not eat here. They could definitely improve on that. It does cost a lot. I do not get much from the facility other than a room.

It was a dump. It was awful. The place looked like it was falling apart. It was terrible.

My sister, who is [age removed] and has dementia and Parkinsons entered CC in [date removed]. I am very pleased with their assistance and the care of the staff. They specialize in older individuals with mental issues as well as keeping close watch on any medical conditions. There are three sit-down meals a day and a number of activities suitable for people there. I recommend CC for anyone dealing with a relative having mental issues.

The caregivers were kind, but admin is awful. Activities were a joke. The "sell" is a lie and they will have you provide additional 1 to 1 care for your loved one if they know you can pay.. its a scam and they aren't really memory care.. they make huge profit from people with highly involved medical needs and ignore everyone else... they sit in dirty diapers for hours.. cry, beg for attention and its just too big with too little help and attention to residents.

I would not put my dead dog in this facility. They are all liars and they did not follow the rules. It was a terrible experience and I would never recommend them.