Sunshine Retirement Living LLC

When it comes to the cleanliness there is a roach problem. For the meals and dining service they serve too much fried food, there needs to be more baked and grilled choices. Just healthier choices. The rooms are really small and the showers are really right. There is no room for a shower chair. Room for improvement when it comes to the cleanliness and the meals and dining.

My dad was a resident at Whitetail Springs for 2 months. When he first arrived he needed PT for walking, and everyone was very nice. I would visit him every day from 3-8. He liked it there. One day I went up and he could no longer move his legs to walk while sitting in his wheelchair, he could not raise his right arm. I mentioned it to the aides and no one got back to me. One day a got a call that my Dad had fallen out of his wheelchair while watching TV with the others in the TV room, they sent Daddy to the Emergency Room to be checked out. While at the Emergency Room the doctor ran different tests and told me he did not suffer any injuries from the fall, BUT the test showed he had had a stroke a few weeks earlier, that is why he had trouble moving his right arm and legs. Since my Dad could not feed himself after the stroke, even though he tried, sometimes they would let me feed him, but there was one particular nurse/aide that would not, she said because of COVID, she had me escorted out of the dining area crying, I was so humiliated, after that I brought food from home and fed him in his room. A few weeks later his roommate was taken to the hospital and diagnosed with COVID. When his roommate returned, I asked for Daddy to be moved to another room, they would not move him, Daddy had to stay in the same room as his roommate that had COVID. The cleaning lady Doreen keeps the facility VERY clean, it never smelled. There were a lot of nice good workers, Darlena, Kelly and Valarie to name a few, but the facility had bad management communication. One day the workers would let me feed my dad and the next day different workers would not. Same thing with his teeth and hearing aids somedays he had them in and others days he did not. The day he died they actually lost my dad’s dentures, even though I removed them the night before and put them on the top shelf of his cabinet. I wrote to the main office in Bend, Oregon about my treatment and concerns. Mr. Nassar told me that he made a trip to Pennsylvania, he met with Tara the Executive Director and Jennifer the Regional Director of Operations and personally addressed my issues. Which was VERY nice of him. I hope things are going better now. I want the facility to do good, my advice is to speak up, make a list of what your loved ones daily needs are and tape it up in their room so the aids know, don’t just assume. A lot of the residents did not get visitors, I went every day, some thought I came to visit them, they would join in with Daddy and me on walks and working puzzles. My rating is a 3, but if changes were made I would rate it higher.

My mom complains constantly that there is not enough to do Or there are activities scheduled and they get cancelled. She does not eat 3 meals ever there. So there should be a plan that lessens the cost for those who never eat breakfast, etc. everyone is very friendly . Sometimes older people are just crabby.

We toured The Verandah Retirement Community when searching for Assisted living for our loved one. This facility was good. The tour was helpful. Based off of our tour, I would say this facility is probably better for Assisted Living than for Memory Care.

Dunwoody Pines has been a nightmare due to theft and lack of surveillance and security. Employees stole leased furniture. And corporate will not pay for damages.

If you fall they call an ambulance, they are not allowed to move you. The meal menu is limited with no method of input. The social activities are difficult to participate.

They pull the bait and switch. When you move in, they promise you one price and they raise it by 12 to 15% every year after that. This has really been the only thing that I have been upset about since moving my loved one in.

I would recommend you ask lots of questions, and for the staff to be honest. There was a lot of turnover of staff while here. The communication with the staff was not good, as there was a lot of friction between managers and assistance managers. This community is run by Seventh Day Adventist, and the food is based on their preferences and wishes. The activities were non existent as the community lost their bus driver.

The Continental is a good value for the cost. The housekeeping and server staff are kind and attentive. The residents are a fantastic group of people! Inclusive and welcoming! The biggest drawback is the food service. I concur with Thomas' review in February, " Major adjustments to the kitchen and food service must be addressed. Older residents treasure their mealtimes." The Continental website states: "24/7 Dining We go beyond all-day dining so you can enjoy gourmet food prepared from the freshest ingredients by our Executive Chef any time of day or night" This hasn't been the case. The complaints I hear most often are that the food is not great, sometimes just bad, and occasionally not available at all.

Cleaning of the apartments is just okay, need to really clean shower stall. With the meals and dining they are understaffed, to too slow, too much rice, many food overcooked. Was told mahjong was an activities and that was the selling point. No such activity so we were mislead.

We toured with Dunwoody Pines and it was just not going to be the right fit. They did not offer 3 meals a day, 5 days a week. They also did not have some of the same amenities that we were looking for.

I toured Marshall Pines, but it seemed like it was less cleanly, as it had a smell. The community we chose is memory care only, which was very attractive. The other community also struck me as being very clean and not too fussy. At Marshall Pines there were lots of pictures on the walls and in the halls, and they had a lot of things that would be interesting for some people, but it was too complicated for my husbands situation.

This was a nice community. They didn't have memory care for continuing care that we were looking for.

Creekside Oaks looked like a nice facility. The reason my mom did not go with them was because the activity level (at least on the day we toured) was not where she wanted it to be at. The residents were harder to find and they just seemed less involved in what was going on.

Our tour with Sage Park was unremarkable, it just reminded me of others we looked at but nothing really stuck out. It is a nice facility but extremely overpriced.

This community is very nice and the tour was very good. However, this was an assisted living community and I was not at the level of care for assisted living being needed.

The community was having staffing issues and the caregiver staff quality was not the best. The nursing staff and the administration were friendly and did understand the issues that were there. More than half of the residents were memory care residents. I would not recommend this community to others based on our experience.

We chose Park View Estates because it is a brand new facility that is absolutely beautiful. It is very open and airy and does not feel closed in like a lot of places that we saw. It is larger and we were able to get a ground floor apartment that walks outside. The apartments are decent, but their options are better than some that we looked at. Since they are brand new they are not as organized as they could be and there are not a lot of residents here yet, so a lot of things that they say are offered are not yet. I think as the facility gets older and more established it will be a wonderful place.

The new community is very nice, but I wish there was more color in the entrance and hall ways. The colors are gray and white. I t seems beautiful but it would be more beautiful if there was more color. It is depressing because there isn't any color just gray and white. It is modern. the rooms are modern. But what bothers me is the food isn't very good. I would think that they would want this to be the top priority since the residents are looking forward to eating. Also, the residents are paying top dollar for this. When I visited my friend she told me about this. I was shocked. It is a real transition to move to assisted living and the food makes the person happy or depressed. Why should she have to supplement the food in the dinning room with microwave food.