StoryPoint Group, LLC

Independence Village of Aurora is amazing! [name removed] at Independence has been very helpful and understanding of our needs. We know Independence Village of Aurora has everything my mother-in-law needs to help her be well cared for and to thrive.

She got the smallest studio and it was the perfect size for her. Everyone knows her name and checks in on her. Activities -(She won't really join in because that's not her personality but I have taken her to several events and was very pleased with them! Her friend goes to many activities and raves about it! The general area is very clean. She gets housekeeping every other week and it's pretty good but definitely dependent on which person does the cleaning. They sometimes miss doing many of the bathroom items, which I feel is probably the most important part.

Everyone there is very nice. My mom has one of the bigger apartments and it is great for her.

The community feels warm and comfortable, more like a real home than a facility. The staff are kind, attentive, and always make sure the residents feel at home. There’s always something going on, with a variety of activities and social events that give residents chances to stay active both physically and socially. The food has improved, with a variety of meals being added to the menu. The food is enjoyable and well made. Offering meals that residents look forward to.

The staff is flexible and helpful. It is always clean. They've handled several challenges with grace and empathy. The Staff is fabulous. I should have moved my mom in sooner.

Toured the community not too long ago, and not only is it a pretty place, but the residents seem to be very happy. It also looks like the activities department keeps them moving and engaged with all kinds of fun things to do and with outings! From arts and crafts, to exercise, to bingo, even the Casino?! Thumbs up Grace Haven!

[name removed], the administrator is friendly, knowledgeable, and eager to help in any way. She is a delight and can be found talking with staff, and visitors when she is away from her desk. Dale was very kind and helpful. The people who deliver meals are very friendly and often know he resident's preferences. The facility is always clean and bright. The residents seem happy. The room is the perfect size and my family member enjoys the activities.

What we like the most about the community is that it is a smaller community, very homey and friendly. Yes, we would recommend New Perspective Rosedale to other families.

I thought New Perspective was a place that my mother could thrive. It was clean, bright, and pretty. The people there seemed happy too. The space is kept well and I felt welcomed on my tour. They seem to have a variety of fun activities for seniors and I also noticed that families were there visiting their loved ones and felt welcomed.

We need to know the proper procedures for obtaining meals when we're not well, times and days for using the facility bus, better understanding of in-home (on-site) health care provisions and limitations, to name a few. Our building manager is poor at implementing and following-through on requested items he's promised to take care of.

My husband and I met with [name removed] to tour the facility and get all the information. She was fantastic! [name removed] was the perfect person to give a first impression of the organization. The facility was excellent and we are very impressed.

My dad was very happy, unfortunately he wasn't able to do any activities but there was always something for everyone every day. What we like the most about the community is the Friendly staff - my dad really didn't have a chance to experience the full offerings and required a lot of care so he really appreciated the level of care during his time and everyone doing their best

I would give Pinebrook a 5 in each of those categories except for Value and Administrative Staff. I would rate them at a 3 & only because the initial intake exam was so remarkably far off from the level of care the patient needed. I wish the staff had given a more realistic assessment of the costs for care. The increase in cost from month 1 to month 2 literally took our breath away.

I was impressed with the rooms and how homey it seems !!! Clean and how they serve meals also I liked. But the overall design of the community feel is great. To improve ... apparently my sister found some of mama's pills on the floor . Mama can be tricky though .

I don't have to cook anymore! The food is okay and the caregivers are good! I like the activities. My favorite activity is any time there is music! I feel safe at Woodlawn Meadows. Overall, living here has been a good experience!

My dad loves the food they serve and has gained 11 lbs. Everyone is very kind and helpful. He has made many friends that live there. The falls that come in and clean do a great job. The apartment is very roomy and stylish (it's brand new). He loves the shows and activities held there.

We have had a great experience at Story Pointe. My mother is settling in nicely and everyone is really nice. Everyone knows her name and her needs. They do a great job checking on her. They manage her medication and always make sure she is eating. Overall it has been a very good experience.

We are not sure about the care services yet, ,y parents will be moving in sometime this month. We are also unsure about the meals and dining, the activities (though their activity calendar looks great) or the value for cost. What really stood out to us was that it was clean and nicely decorated. The rooms were more spacious than any of the others we saw. That was important to my Mom. Our tour with [name removed] was wonderful. She was informative and friendly. We spoke with a few residents and they had nothing but positive comments.

Our family loves Story Point, Clinton Township! We have trusted the Memory Care team with our most treasured family member and we have never had to worry about her care. [name removed] the Wellness director is amazing, she is adding new ideas constantly to make things easier for the residents and the families. If we have any questions or a concern about our loved one, she along with [name removed] and her team have always addressed it quickly and satisfactorily. We have always diffidently felt heard which is huge when you have someone in memory care. The entire team at Story Point is amazing and have always treated our entire family, especially our precious mom as one of their own family members. We’re so grateful for this place and the way they treat everyone. It always feels like we’re going to visit our extended family when we walk in those doors!

They were wonderful to work with. The entire staff was caring and thoughtful.