StoryPoint Group, LLC

The friendliness of the staff was what stood out the most. The most complaints I heard from mom was about the quality of the food which was somewhat bland.

My mother has been a resident for the past few months and has greatly enjoyed the activities and amenities offered throughout the facility. She has also appreciated the opportunity to meet many new people. One area of improvement we have noticed over time is the timeliness and responsiveness of the staff, which has been steadily improving.

Your solicited reviews should not be identified by even a first name. If I had complaints about an assisted living home, I wouldn't feel comfortable in writing about it because the staff would know who I am with first name and last initial! (I plan to take my complaints directly to the director.) It seems that only the people who can give the facily all 5 or 4 star ratings would want to submit a review! There are some things that really need improvement, in my opinion, where my parent lives. Some staff may not take my constructive criticism well, and then take it out on my parent.

Some lack of communication between staff. Resident's laundry left in the laundry room and not brought back to resident. Staff member responsible for laundry never brought laundry back to resident, or spoke to resident afterwards.

Visiting dentist is a great perk. Administration is easily accessible. Staff is always pleasant. We actually have cameras in the room. My mother-in-law has been there for a year, and we have never heard or seen anyone be anything but pleasant and patient with her and all the other residents.

This place is so fun, my grandma loves it here and it’s a great community!! I love to come and visit and engage with everyone. They have so many activities, outings, and events that are fun for everyone!

We have been through many managament changes over the year but things are starting to improve. SP Birmingham is truly a gorgeous facility with lots of windows, naturtal light gorgeous courtyards and beautiful new rooms. The hardworking staff have been the rutter for us as we have adjusted to the senior living community with my Mom and Dad. The wonderful front desk staff, the building maintenance staff, housekeeping staff, wellness and activities staff, and the med techs/aides have made the difference for us. The dining services are top notch and provide delicious food and restaurant quality service for our family and make it feel like home.

The residence is bright, cheerful, wide hallways that my mother enjoys walking daily.....staff are helpful and available for whatever my Mom's needs might be....

The StoryPoint Farmington Hills facility is first-rate. But what truly sets it apart are its people. The aides and staff are incredible. So compassionate, kind, patient and understanding. The effort and care are extraordinary.

Had to get mom moved in on very short notice and of course over the holidays. Getting her settled in a new place after living in the same house for 70 years was not going to be easy. The friendliness and kindness of the staff and caretakers was a big help to all of us and my mom. She is feeling more comfortable in her apartment but still misses her house. Looking forward to nicer weather and being able to get outside more.

Overall, our family's experience has been good. The staff are all caring and kind. Residents meet as a community in the evenings like a traditional home setting. As with all care facilities, it is imperative to stay in communication with nursing staff to assure specific care is provided.

The facility is overall a very good place. Clean and friendly, the staff is knowledgeable and friendly. Rooms are pleasant and roomy. Mom is happy with the food, which is great for a lady who was very particular about the meals she made . It would be nice to see more staff on duty, but that seems to be a sign of the times, it’s hard to find good people who want to stay in one place. Great activities, and occasional field trips.

Mom is independent living and doesn't receive care. However, she has needed help cleaning up spills on 2 occasions as she can't get down on the floor. I had to go clean up the spills because no one responded to her request for help with this. Residents need a way to page housekeeping in situations like this. The food is okay but mom doesn't like seafood which they serve a lot. The need more options. I wish she could afford to have a bedroom, rather than a studio. This is a very nice facility and I don't want to let perfect get in the way of good!

This facility meets with my overall approval when comparing amenities, room size, culinary, and medical transportation versus costs. There is always room for improvement but the over physical structure including apartments and common areas have recently been upgraded.

This is a very nice facility. Modern and updated. The staff are very friendly and in memory care they are very patient with the residents .If I could make a suggestion, it would be nice to have a little more activities during the course of the day. Since the residence don’t leave the facility, they need a fair amount of activity to balance out their day.

Good facility...but pricey, so "we" have high expectations. Our resident does NOT have dementia but even so the squeaky wheel gets the grease. Advocate! Advocate! Advocate! On behalf of your loved one. Once you are past sales you need to keep on them...

The food is sub par. Repetitive, and not very well seasoned. Occasionally good, but sometimes very bad. Very disappointing because one of the reasons my daughter chose Everlan for me was that she was told the food was good. In fact, I will be moving into an apartment in May, and am looking forward to cooking for myself. I should have graded the food even lower. It's been bad the last few days-I have fixed a snack in my apartment, rather than going to the dining room for two days.

I like the activities and special gatherings and comradery that I see. There is many things to do to keep busy. I really have no communication with management

Did not appreciate the care in assisted living or the activities. We had a care plan that was not followed at all. Everything was very clean and up to date. They could improve on following the care plan they made. Probably need more staff

I live 1 1/2 hours away and had to follow up during each visit. Not much encouragement to get out and socialize. Basically my Mom just sat and watched tv/slept. I got the " understaffed", which I did notice, but for [fee removed] a month I expected more. My Mom was at the end of the hall and I felt like she got the short straw a lot of the time. I did address this w/ [name removed] and it improved for awhile but not consistent. The staff was very enjoyable. and pleasant. I see them associate with the "guests" which is nice. The food seemed "cheap" but I know Seniors are fussy and cold fish sticks are fun. I didn't see fresh salads w/greens...maybe a different food truck each week could be encouraging. The activities seemed boring. Maybe more music entertainment? Local no schools or church singers? It is too expensive The facility is pleasing to the eye but most patrons aren't capable to walk from one side to the other to see a movie or get an ice cream cone. I enjoyed the staff there, very friendly and willing to help when asked. Over all I wanted a nice, clean environment for my Mom to stay where she was safe. Real good security in the building. I did feel she was being looked after adequately...we always want more for our loved ones. As for recommending- I certainly would. Stay involved, check up and follow up, like at home. My concerns were always addressed with courtesy. Living a good distance away I felt confident my Mom was being cared for.