StoryPoint Group, LLC

Everyone is friendly. Food could be better, less spicy, more home cooking. Activities good, I like the trips, restaurants, music, close up parking. Too much money for a pet, and covered parking spot.

My sister and I were in need of immediate need for our mother's medical issues and health decline. She called and the director at grace haven said they had an opening in ther facility . It was more than mom needed and cost more .He said they would charge us the leval of care mom needed and as soon as a room became available they would let us know and we could move her.The director was real helpful in getting us all taken care of which was real nice. Most of the staff has been real nice and accommodating, some not as much.The place is real clean and they most of the time take real good care of mom's needs . Some times though she calls and has to wait to long to get to the bathroom . But over all not bad. The place is real clean and the food is fine. Its hard to get in and out of the building some times . Over all I would recommend the facility if asked .

What we like the most about the community is that they keep the place clean and the staff are very good to the residents. Yes, we would recommend this community to other families based on the experience so far.

Resident is well taken care of facility is well maintained.

Nobody is mean, very good people. Everybody takes good care of me. Good food waffles, French toast and watermelon. I love Sunday

My mom was looking for a new community where she could feel safe and enjoy common interest in activities with people her age. Independence village has been just the right environment for her. The staff are always very warm and kind. The best part is that the residence are always happy and doing activities together. It often feels like a dormitory of teenagers with all the activities and the laughter that goes on at all hours of the day or night. I’m also impressed with the activities that are offered and my mom has enjoyed participating in new things. It has been a wonderful place for her.

There is a pleasant environment with a sense of community here at Story Point. Staff/employees are friendly and accommodating. Food is good, and activities are varied and interesting. Yes, I would recommend this community to others.

Southwick Village provides a wonderful community with great staff. As we age in our own homes, we tend to become more isolated. There are lots of activities at the Village, some coordinated and led by staff and others by a small group of residents who wanted to make sure all those living in the cottages felt like part of the community. No place is perfect, but Southwick Village provides a good mix of independence and inclusion.

It was a hard adjustment coming from a very nice retirement community in sunny Florida but with my wife's declining health it was the best decision we could have made! [name removed] really likes it here and yes, we would recommend StoryPoint Cincinnati community to other families.

Very Postive

It's not home but its OK.

It seemed nice. I would recommend to others.

My wife's stay @ StoryPoint was only 2 weeks in duration as she passed away there in Hospice care. The facility and staff were excellent. My only "beef/complaint" with StoryPoint was being jerked around by management for over two months for a refund that was owed me. Too many calls & promises for payment. Not sure what caused the snafu but I believe StoryPoint overall is a good facility. I am certain that the facility I placed [name removed] in was high quality. The 2 weeks we were there I had the opportunity to watch the staff interact with the other residents and I never saw anything that gave me pause. This is a good place that handles their refund policy poorly.

I lived in the Danbury Independent Living for 5 years before I came here. I feel good living in the assisted living. I like that It is all on one floor. [name removed] in activities does a great job and keeps the place decorated nicely.

I have enjoyed my experience so far. I have met some very nice people. The staff all have the same idea in mind of what they are doing and I like seeing that. I enjoy watching the staff work together.

I was another AL for 5 year plus never felt like home. As soon as I walked through the doors the ambulance, friendly staff and willingness to involve me in the process of living here, made me feel like I belong here home.

We chose the smallest apartment due to finances. Now that she has lived there for a year she loves it. She tells me all the time that she feels safe living there which is huge because she was in her own house for 60 years. There are plenty of activities and weekly trips for those that want to get out and about including weekly church trips. Residential can choose to participate in as many events as they want. Staff is friendly. We had an issue with care staff which is why I wouldn't rate the overall experience a 5.

Only suggestions are salad every lunch and supper. More snacks avaliable non lunch times and drinks besides water coffee. Possibly more meal choice biscuits for breakfast more.

Very friendly, good food, very convenient.

Clean, friendly, safe.