StoryPoint Group, LLC

Many staff are very caring and listen when concerns arise. Yes we would recommend Independence Village of Carmel to other families.

The staff is very attentive and they are always working to involve the residents in the community activities. The facility is clean and well maintained. We did have an issue with responsiveness to messages that were left for the nursing staff but that has been resolved.

The PCAs are the heart of the team. They have true compassion for the patients in memory care. They genuinely spend time and deliver exceptional care. I would love to see the nurses show this kind of compassion towards the patients.

We have at active director who keeps us busy. Also a great chef that serves delicious food. Transportation for doctor appointments, trips to Walmart, bank and drugstore.

When my parents were in Independent living, the housekeeping staff was very friendly. Thorough cleaning. Always returned their clothes on laundry day. The Enhanced Care staff was very caring, and interested in my parents well-being. My parents didn't want to eat in the dining hall so the staff brought their ordered meals to their room. The staff was willing to perform extra help when my parents needed it. When my dad was moved to the memory care unit, the staff got to know him and personalized his care. They made sure he wasn't isolated in his room. They made sure he ate. The only issues I recall was that things went missing from his room. Clothes disappeared. Personal wipes and lotions needed to be replaced too often. And items appeared in his room that didn't belong to him. However that might be common in memory care units.

Unfortunately my dad was only there 11 days, never left the room, ate a meal or did any activities. We had no idea he would fail so fast. However, during that short time, the admin and care staff were all excellent. The room was the exact layout we wanted, and everything was beautiful and clean. The signing of paperwork and move-in were incredibly fast. This ended up being so important as my dad needed the higher level of care much sooner than we had expected. I would definitely recommend this facility to others.

The food is iffy. Activities are plentiful. Rent raises every year. They charge for every nit - picking thing they can think of. I have been here two years. Things have changed. Not For the better. I would look long and hard.

Independence Village is a very friendly and clean place to reside. The food in the dining room is always good. There are many activities to join in. Bus trips for shopping also!!!! Centrally located for easy access. More staff is needed in the dining room.

The front is clean - 5 but memory care would get a 3. [name removed] the receptionist is amazing! She is always upbeat and upselling IV! She loves her community and it shows!! The staff is amazingly helpful and friendly! They love their residents and care about their days and if they are doing well!I love how [name removed] knows all the residents and all details so she can be there for them, when family can't! most importantly my dad is loved and I know he feels it and that is something I will always be grateful for!!

The people are extremely nice. I would recommend to others.

Upon our arrival at Oliver Woods we noticed one significant difference from other assisted living facilities immediately - Oliver Woods has an at-home feel. The residents are meandering about casually visiting, reading, puzzling, napping, or watching television. It's peaceful and joyful. The next thing you notice is the resident's Activities Calendar. It is chocked full of stimulating events that the residents can choose from at their leisure. Staff visit each hall to invite residents personally to the varying events. These events include things like exercise class (Fabulous! I have personally attended), visits from Pumpkin the pony, the hair salon, church, and/or outings. The food is good, room for improvement here, but I know Oliver Woods is actively working to improve menu options. Cooking for as many folks as they do every day is no easy task. Staff are pleasant to work with and around if you happen to be spending time there as I do. Overall, it's a WONDERFUL place for loved ones.

The staff there are great, but like everywhere runs short. Dining room is rather loud.

I would recommend, I would just add that it's a friendly and welcoming environment, with good care. [name removed]the sales rep was great to work with. The small size, 48 residents and 1 floor layout, country setting, were big factors in my parents choosing this location.

My dad reacted badly when we first moved him in. The staff stepped in quickly to help us. I would recommend. Other feedback: make sure that the StoryPoint staff evaluates your loved one to help determine the appropriate location and care needed. We assumed that our Dad could handle Independent Living. Turns out he couldn't. He hid his issues pretty well while at his own home (of 50 years). But when he moved to a new and different place, his decline was magnified.

Love to play Bingo and the food is amazing.

Its the people they are friendly and helpful.

I think the community has a really good, lively, and comfortable vibe. Especially for active seniors.

Personnel are friendly and caring. Maintenance is slow to react. It took them a couple of weeks to repair a broken drawer that could have been fixed in a couple of hours.

I would give the staff, apartment and main facility a good overall rating. Food and dining experience is poor. Sometimes the food is not worth eating and is not as warm as it could be. A lot of residents complain. Events are lacking in my opinion. They're fair. If I had known more about the situation I would not have moved here. It is not worth the price that they charge.

Care workers were so caring for my husband and saw to his needs !! My overall experience was good!