StoryPoint Group, LLC

There has been a turnover in staff. They are trying to get staff that they need. I picked this place because it was the best value for the money, it was a brand new facility, a really good location, the rooms are very nice, and they are modern and up-to -date.. The rooms are very spacious, and a good size for the money that is being paid.

it was too expensive.

I don't know if I could have found another place who does as well. The people here are great and the .5's in my ratings are pertaining to them being unable to get people in, like housekeeping. I understand that that's a problem across the board, but other than that I'm very pleased. Communication is very good; I'll text people, they respond well and they take care of things. Their maintenance has been fabulous, within two days someone is in fixing and taking care of things. I don't have any complaints at all. I would struggle finding another place that does as well for him, listens to me, connects with me, and does what needs to be done. I am very involved and I'm unsure if that makes any difference to people who aren't as involved with their loved ones - but that's just how I am!

Oliver Woods has been nice for [name removed]. She has a nice room and the staff is friendly. Staff turnover seems high, might be the only bad thing we notice. They do quite a few enrichment activities a week and she seems well taken care of. She is very independent, healthy and mobile and keeps them on their toes because she is so active. They are helping us navigate the memory loss and she is adjusting.

Wescourt has a nice atmosphere, I'm well cared for & it's a pleasant place to stay. I have a studio apartment that's spacious with a lot of natural lighting, a kitchenette, and a patio. There's no washer and dryer in my unit, but there is a laundry room in the building. Wescourt offers transportation to appointments and stores & that's included in the monthly price. They could improve a little on the meals. Some of it is the variety and the other is they seem to change the menu. They put out the menu a week in advance so you can look over it; but when you go to dinner they'll often say they didn't get something in and they'll have to substitute it. Just being a human, you anticipate something and when it doesn't come through it can be disappointing. Overall I would recommend Wescourt to others.

My parents were welcomed with open arms. The staff appear to be very receptive to them, despite the fact that my parents can be somewhat demanding and picky. The apartments are great. I feel like my parents are safe there, and I'm not worrying at night. It's been clean every time I've been there to visit. The food has been up and down though. I know they've had some chef turnover and staff turnover in general. But overall, it's a good place.

We chose Devonshire Retirement Village because the staff were friendly and the cleanliness of the overall facility. She has a studio and the size is reasonable for what she needs. The staff do seem to really care about their residents and their well-being. It is expensive but they take good care of her here. I would recommend them to others families looking.

We had a very good tour experience with Grace Haven. Unfortunately the facility was just way too expensive for what we could afford and they also do not take Medicaid waiver.

The staff are very friendly and the community is always very clean. The staff to resident ratio is right on point

This place is exceptionally nice. The staff is great, friendly. Every time I go to visit my loved one everyone is very nice, all the staff greets me by my first name.

I am impressed with how polite everyone is. The building and rooms are beautiful. I like the newness, the natural light, the colors, and the space. I came from another community that was dark, but Cascade Trails is light, bright, and comfortable.

I like it here, I wish we had a permanent LED. The staff is getting better, I love the morning staff!

Workers are courteous and friendly. Residents are friendly. Haven't been here long enough to recognize any major problems.

I kinda like being here. It's good.

I feel like we're all family now.

Prepared food don't like. Nursing care is good. Love my room.

Easy to make friends with community dining and activities everyone is friendly.

Fantastic, an overused phrase but in this case it is true. Good food, great staff.

This unit is very well run. Very clean! Personnel well trained, polite, and helpful. Food is very good, great variety and well presented. Overall this community is a 4.5 star. Glad we are here. The activity personnel does an outstanding job!!

Nice neighbors, good food, and I think the employees are nice. I love the entertaining we have happening again!