StoryPoint Group, LLC

I was given a contract to sign describing level of care and told I'd receive a copy,but didn't get one. I expected better hygiene care, diaper change, fecal matter cleaned from body and bathroom. My sister and I have had to change and clean up parents everyday. We take turns and worry if we don't go. They're very understaffed and workers are expected to fill many roles. Some not fully trained medically to complete hygiene or medication administration tasks.

StoryPoint Louisville East was recommended to us as an active and supportive senior apartment community for my 69-year-old brother, who is somewhat disabled following a stroke. We recently moved him into a ground-floor studio apartment, whose rent includes utilities, internet, cable TV, and three cooked meals per day. He is extremely pleased with not only his apartment, but also the cable TV lineup, the "excellent food", the other residents of the community that he has met, and the friendly, capable staff. Staff worked hard to get his apartment renovations completed as quickly as possible, and have been very responsive to our various requests. We are also pleased with the variety of activities offered and services available to community residents.

Answer 1 is a reflection of answer 4. For answer 4, there was a situation late in our stay when my wife was in hospice care there, where the 3rd shift staff refused to give the morphine prescription at my request. My wife was in serious discomfort. The staff person asked my wife if she was in pain, my wife being in the last stage of alzheimer's said no, so the staff person walked away, not taking my word for it and not medicating. The morning staff immediately medicated her. I reported it, but to no avail.

They share information on a PCP group that visits the facility but to this date (6 weeks in) I have had no luck getting my mom connected with this service. The housekeeping is spotty and inconsistent as they seem to be having issues with the supervisor in this area. For example, my mom is supposed to be getting her bed linens cleaned biweekly and her bed remade but that hasn't happened consistently and she ends up making her own bed which is risky. There's a sense that once they got her as a resident some of the services that she was promised went by the wayside. Emails sent to the wellness director and residential specialist have gone unanswered. It's a nice place overall. Well decorated and attractive.

My husband is having major cancer surgery tomorrow and the people and the staff here could not be more supportive. They could improve on the food by offering less processed meals.

I like the variety of food options at each meal. I like housekeeping cleaning the apartment weekly. I especially like the care giver that work for Corsecare. That's the agency inside Storypoint that provides additional personal help when needed. All the employees at Storypoint are wonderful, caring people.

Overall, we are happy with our relative’s care. I wish communication about their life inside the facility was more often. In general when visiting the memory care area, one wish would be to have more coordination in activities.

It’s a nice facility overall. They seem to be having some issues at this time with staffing/management of housekeeping. This has resulted in the frequency of cleaning and laundry being less than promised. Also the medical group they speak about at move in took weeks to respond to a request to get my parent on the caseload. This was after about 4 calls and messages. As long as things improve we will remain there.

They're under new management. He's very receptive to feedback, however my parent and their friends are very unhappy with many of the changes, particularly the food. I've had to repeatedly bring food to my parent to make sure they actually ate, and often their friends will ask for food as well. I've complained and feedback has been given, but I'm not seeing much improvement . Otherwise, very nice facility. Wish they had better communication between their nursing staff, but otherwise good.

[facility removed] provides excellent care at the facility. The meals are served in the dining room restaurant style. Housekeeping is provided but not great.

Director [name removed] runs Ludinton woods, she has an open door policy, mingles daily with the residents. Some residents need more assistance than others, she graciously tries to appease them. When visitors come by, she makes herself available. I have seen her stay late on numerous occasions. I am there daily and she always asks how things are going and if I need anything.

Facilities is beautiful. The place is clean. The food is good. I just wish my family member was more active. They don't seem to be motivated to go out and do much. The one bedroom apartment was great! . We just moved to an efficiency apartment to save some money.

Everyone on the staff cares. It doesn't matter what position, from housekeeping to maintenance, looks out for the residents and helps in any way they can. In the long run, it's one of the most important things They could improve on the food by having more options, easier ordering process. I hate to say it, but better quality. They advertise having a chef, pictures of things like scallop dinners, but the reality is nowhere close to that. I really liked the staff, especially the kitchen staff. I don't blame them.

The location is great and close to home/family. The facility is newer. Everyone is very professional, I appreciate all of the updates that I get from the staff.

We were attracted to them because of the friendliness of the other residents when we went there for the visit and the food was excellent when we went there to visit. I would happily recommend to anyone and everyone. The staff is welcoming and warm. It honestly would be a five they have been in the middle of changing chefs and the food has been a little bit disappointing but overall it is an amazing place.

The facility has been completely renovated, except for the rooms that individuals are already in. StoryPoint took complete charge on [date removed]. Re-modeling, renovations commenced on [date removed]., and appear to be dwindling down! Meals/dining are improving too.

The administration was very helpful getting father admitted and getting him settled in. The caregivers are very compassionate, dedicated and attentive.

Overall it’s been a pretty good experience. There are bound to be things that not everyone likes. But so far it’s been a good experience for my brother. And he really likes the food! Plus it’s close to me so I can visit frequently. The parking situation is a problem though. Usually have to park in the back because there aren’t many spaces in front. Not normally a problem but the weather has been so bad and cold that it’s not favorable.

Everything is swell.

Everyone is super friendly, they couldn't be nicer.