StoryPoint Group, LLC

StoryPoint Collierville is an excellent senior living location. It accommodates the various living stages of a senior’s life. Change is tough but SP makes it an easier adjustment to progress in living assistance needs The various types of activities both inside the facility and outside keep a senior’s mind occupied

The nursing and care staff in the memory unit are extremely helpful and professional, working to meet each resident with the care needed for their particular situation. The entire facility is clean, well maintained and provides a beautiful environment for the residents. There have been a number of positive changes implemented by the new management (as of [date removed]) including improved meals, more activities, a memory-care support group, and other changes discussed that are coming soon The executive team has also been top notch - professional, super responsive and very helpful.

The facility is clean but dated decor. Carpet in halls is stained, curtains in laundry are old/stained. Needs a refresh. Friendliness - depends on the person. Mom needs care and the quality depends on the person - without hospice supplemental care we would be very disappointed. We always feel like they are upselling services. It is VERY expensive.

The director [name removed] is fantastic. The folks that run the events are great. The nurses are very helpful. We have struggled a bit with memory care personnel not being trained in memory as they need to be. There has been lots of turnover with the management change. Food is good but not gourmet. Service is really slow due to understaffed 1-2hrs to get dinner. We have considered moving them with some frustration but things are getting better and it would be more disruptive to move them at this point. The complaints are mostly irritants but some I expect more for the cost. They are there when it counts though so far.

I find the common areas in the independent living apartments very clean and well taken care of. Employees seem to care about and check in with their residents regularly. They have a lot of events and activities. This is a quiet environment if that's what someone is looking for.

The facility, meals and activities are managed separately from the care services. The care services are on an ala carte basis which allows for flexibility. They are dedicated to keeping couples together as long as possible before/if one needs to move to memory care.

They took great care with my Uncle until he passed away last [date removed].

The place seems nice and safe. I have not spent a lot of time there, because I do not live nearby, but my Dad seems content. I appreciate how easy it was to move him in to the facility. The day to day cleaning of his space seems to be subpar, but if you ask someone they will clean it up.

The initial tour was very inviting and beautiful. They were very welcoming. Move-in day and the first couple months were a little frustrating, trying to get some basic things set up. Communication was up and down the first couple months and occasionally hard to get a response. Food is good with small portions as to be expected. The staff is friendly, although sometimes understaffing is an issue. Good people stretched thin. Following up with them is very important.

We chose this facility for our mom after terrible experiences at two other local facilities. Danbury of Mentor is far superior. The staff takes pride in their work, they are caring and certainly know how to deal with dementia clients in the memory care. Danbury has also helped me with peace of mind, knowing that my mom is now happy and content. Thank you Danbury for all that you do.

For the entire 5 or so years my parents have resided in Devonshire at some level. I can't say enough about the kindness of the staff. I have witnessed the care, consideration, and respect given to residents on all levels including hospice. Residents are treated with dignity.

The staff especially the executive staff are all very nice and work extremely hard to do the very best. But as everyone on this field knows, there is never enough staff to go around so like any place they have their hiccups. I would say the food is probably best described as inconsistent. The biggest issue we have had has been about maintenance issues. Delays due to limited staffing and other issues is the primary issue at the moment. Again, this isn't new to any of these facilities but there has been a struggle to get some basic issues handled in a reasonable timeframe. But overall they have been great to work with and if an issue is presented they move quick to try and resolve the best they can.

Liked the privacy that IVP offered when visiting with my mom. She had a single room

My mom has been more social since being there. She is happy and active in this facility. The food is great. We had a private meal with our family for her birthday and it was really good. We have been disappointed with lack of some personal communication with admin staff. Not sure they are performing all of housekeeping tasks We assumed were included in cost. Overall we are satisfied.

My family member has lived at this location for the last 6 years. They have always had such wonderful staff, but they never seem to stick around. The owner has changed 3 times in the 6 years as well. With all that said, the amenities are alright. The food is pretty good most of the time. The programming for activities is hit or miss. The salon and in house PT are a nice touch. It is clean for the most part. Overall, we’re happy with Independence Village (formerly [community removed]).

What we like the most about Independence Village are the activities that are available, Friday afternoon happy hours, most employees are very kind, and some are really fun. Yes, I would recommend this community to other families.

I came here very unsure of my desire and ability to live in a retirement or assisted living community. Living here a short time, about 2 and a half months, has proven to be enjoyable and healthy for me. Staff seems competent. Food is mostly enjoyable, well prepared, nutritious, well balanced. The renovations currently underway are, mostly, well thought out, functional and tasteful. Some activities are scheduled, although, I've not taken the initiative to join in much, as of yet. I do intend to do more.

We had a few missteps in the first few weeks with the Aids handling my dad‘s needs consistently and accurately. However, the administrators have been responsive and willing to make adjustments. Overall, my dad loves the place, therefore I’ve been pleased as well.

I was given a contract to sign describing level of care and told I'd receive a copy,but didn't get one. I expected better hygiene care, diaper change, fecal matter cleaned from body and bathroom. My sister and I have had to change and clean up parents everyday. We take turns and worry if we don't go. They're very understaffed and workers are expected to fill many roles. Some not fully trained medically to complete hygiene or medication administration tasks.

StoryPoint Louisville East was recommended to us as an active and supportive senior apartment community for my 69-year-old brother, who is somewhat disabled following a stroke. We recently moved him into a ground-floor studio apartment, whose rent includes utilities, internet, cable TV, and three cooked meals per day. He is extremely pleased with not only his apartment, but also the cable TV lineup, the "excellent food", the other residents of the community that he has met, and the friendly, capable staff. Staff worked hard to get his apartment renovations completed as quickly as possible, and have been very responsive to our various requests. We are also pleased with the variety of activities offered and services available to community residents.