StoryPoint Group, LLC

The facility is clean, organized and the food is great. There are a ton of activities. The Physical Therapy and occupational therapy is a great option. The only negative is that it's quite expensive.

We have had a great experience. Our experience would have been even better if we had an overview of the facility routines and processes during move in. For example, specific laundry, housekeeping and meal times.

The activity program is awesome. Mom is kept quite busy and they have really nice outings. She enjoys the food. The facility is kept clean . The staff are friendly. The only concerns we have is that the communication with family could be better.

Administrative Staff and Caregivers welcome open discussions regarding my loved ones' care.

The staff and activities are what make this place a great place. The staff are very friendly and caring. The cleanliness can be hit or miss, but I understand this can be difficult with so many patients at such an advanced stage of dementia and memory care issues. My mother in law is in decline but has maintained a pleasant attitude, so this has made our visits easier.

They are very welcoming and try and make the transition as smooth as possible for everyone involved

Staff is friendly and listens to needs. Doesn't just say they will make adjustments, they have on most concerns. Yes, I would recommend this community to other families based on the experience so far.

All the residents are super friendly. My biggest concern is that there is only 1 small elevator (maybe 3 folks with walkers can fit) so it requires patience at mealtimes. A larger concern would be if there were an emergency and residents had to be evacuated Mom seems very content all in all, and I was concerned she wouldn't even consent to move to a facility

Well, Mom sometimes complains about the food-chief complaint is about the portions, and the fact that if she doesn't want the entree of the day, their backup menu has the same offerings all week. I remind her that this is just how they operate and she can always order an additional portion. Re: quality of care- they referred us to an entity called Home MD as an option for primary care. It sounded good at the time, but Home MD had a profound inability to schedule and we ended up dropping them because Mom never got seen. Huge waste of time. Mom has a great PCP now through our local health system. To SP's credit, when we told them of our trouble, [name removed] the health care liasion relayed our complaints directly to the owner of Home MD.

I am really impressed with the leadership of the facility. If you have an issue & tell them they get right on it!

No registered nurse on staff on weekends. Wonderful and tasty meals were provided. The activities offered were varied and very stimulating for the patients that chose to participate.

I would say that it has a warm homey feeling that makes you feel welcome. As in any place there are a few residents that can't seem to muster a smile

They keep the facility clean. It's a little bit of a task to get them to fix things like gutters that are spewing over, etc. saying it's not their problem but the people who own the building. Most of the staff is very friendly, especially the food workers and the third-party caretakers that help out. There has been a change in management When the facility was recently purchased, and we haven't gotten the same one fuzzies from that director as the last Director, but hopeful that improves. We will increase your rent every year even knowing they have senior citizens that aren't getting an increase in Social Security payments. All in all it is a safe and clean community, however This seems to offer plenty of daytime activities for those that are interested or able to participate. It's in a very safe part of town and did they have a walking trail that goes all the way around the facility which is nice for these people to get out and have a safe place to walk.

The place is wonderful community and all of the staff is wonderful to be around. We always have different options for activities in and outside of the building. I would like to see more variety in dietary choices and maybe the soup a little hotter.

The facility is very well cared for and the rooms are larger than are typically found these days in similar facilities. The staff are very caring and attentive to resident needs. They have a lot of well-planned activities and resources as well. My mother lived there for 8 years and consistently let family know how pleased she was with her living situation.

Staff is very friendly and loving to the residents. I do wish that for those who have cardio/ respiratory issues they would monitor vitals more than every 30 days

My dad couldn’t return to his assisted living after a fall because he needed more help and had to be pushed in his wheelchair. We were sad, but it turned out to be a blessing in disguise. He’s been at provisions for 2 months and is doing better than ever.

My advice to other families, no matter where they are going, is to always remember that they are advocates for their loved ones. It is important to establish clear communication early and often in the beginning to make sure your loved one is comfortable, and to make sure the facility knows your loved one and understands their needs.

My husband's brother feels comfortable living there. He likes the food and the facility in general. It's close to us so convenient to visit. Glad they are working on improving the buildings. The surrounding grounds are very welcoming. We are greeted every time we walk in the front door. It's overall a good fit for him.

Even though the facility is understaffed, as many places are, the workers all genuinely care and respect the residents at the facility. They all work very, very hard!