StoryPoint Group, LLC

"Coming from another senior living community in the metro Detroit area, my parents have now lived at The Independence Village of Madison Heights for around 7 months, and they truly enjoy it here. The staff is consistently friendly and accommodating, and my parents have made great friends among the fellow residents. I feel comfortable and secure knowing they are in a safe location with supportive surroundings. Highly recommended.

Such a great place for my 87 year old mom! Although mom doesn’t need assisted living, she was struggling to prepare her own meals, step into a bathtub to shower & keep up with cleaning at her condo. My sisters and I checked out Independence Village after a coworker recently moved her mom there. While there, I ran into 2 people I knew that recently moved there and 2 others - one who moved in her mom and the other her grandma. All raved about this place! The staff & community members are so friendly. I took the opportunity to ask people that I didn’t know if they liked living there and all of them loved it so we moved mom there. My mom appreciates the every other week cleaning and especially the dining room being open from 7am-7pm without having to adhere to set meal times. The walk-in shower is perfect for her. The building is clean and bright with lots of natural light. The activity calendar is full of events every day. I can’t recommend Independence Village enough!

I’ve lived in Southwick Village for 11 years even through a bankruptcy filed by a previous owner. Despite the bankruptcy I am happy I chose to continue living here because I know the current ownership cares about us and provides us with a warm and caring environment. This is especially evidenced in the many things the staff( from the Executive Director, Managers and individual staff) do for us every day. They truly care for us. My one recommendation is that a Memory Care Unit be added to the facility.

My experience at StoryPoint has been great. When I came, staffing was strong. As they have cute back staffing, it has slowed response time back (caregivers and servers) Ratings are 5 when staffing is full 4's when not nursing staff has been outstanding caring, compassionate and patient. When staffing is cut back (example: one caregiver at night). Or: absent are also caring and compassionate. Of all the places I've been this is the best facility and menu and activities. I especially appreciate the exercise provided everyday OT, OT etc are great but they too have had personnel changes frequently. Health care turnover in all fields of personnel seem high.

Very good wish activities where more consisting.

We could not imagine better help for us than [name removed] and [name removed].

I think the staff are all very caring people.

Nice, staff very helpful, Good Food, Well ran facility, comfortable.

My placed is comfortable.

I feel like I belong. Next to my house this is the next best place. Feel very welcomed.

I moved here in [date removed]. The transportation is always reliable. I love out outings. Happy hour and entertainment happens two time a week and our bistro is always full.

[name removed] goes out of his way to make sure we have the best experience from the front door of Storypoint Chesterfield to our destination. Whether it be a doctor's visit or a shopping trip he is so helpful.

We are beyond happy with Storypoint as my mom's senior living community! The staff is so helpful and friendly. It is clean and beautiful and her apartment has everything. She needs. The meals are exceptional. Highly recommend!

When we started looking for a place for my mother to live, we checked out quite a few places in the surrounding area and Independence Village of Madison Hts stood out for a few different reasons. For one, every staff member who I have met has been friendly and attentive. [removed names] (in mgt) are exceptionally dedicated staff members. It’s apparent to me that they care about the residents, and are invested in the wellbeing of the people they serve. Secondly, it is a clean and attractive environment. Thirdly, the food is good and the residents are able to eat at times that are right for them. This was a big plus for my mother as the place she was living in prior had set times for meals, which was hard for her to adjust to. Finally, my mother always had a full life when living on her own, and she’s grateful that there are plenty of activities for her to participate in. Independence Village of Madison Hts checked off all the boxes for us, and my mother is very happy living there.

From the first day. The care and gentleness provided by our caregivers continues to today. The resident support to my sing-a-longs is truly impressive. I have been able to meet so many wonderful residents and caregivers. Forest Glen is the place for me at this time. Thank you Forest Glen!

The employees are so attentive to all residents. From the front door your welcomed home, or to be safe when your leaving. I feel so loved and safe.

The staff, nurses, CNA's are some of the most kind and caring people I have ever met. They showed kindness and love to my mom everyday.

My spouse was only in the facility between 5 or 8 days. I'd have to go back and count, but we did not use the facility. He could not participate in activities and he was in hospice care. The staff were good. As for food, they offered him mashed potatoes, and he could only take 1 or 2 bites. If any? They did send me up a meal but it was cold, but I don't fault them for that. I was able to get him a haircut and was very surprised at the price, [removed price]. Especially after paying [removed price] for amenities that he didn't use except for the haircut.. again , the activities sounded very nice , but I can't comment on them. Provision living was clean and beautiful. I do question the hospice staff. They asked me if I wanted a bed to spend the night and I declined. I live close to the facility and they didn't say anything about how close his passing may be and I should stick close to him. They brought up a very nice cart of coffee and hot water and Things to eat but didn't say why. Or that his death was near, which would have been very nice. The hospice could have kept me abreast of things a little better. A staff member wrote in the notebook that he wasn't breathing at 10:38 and the first call to me was at 2:05 a m. That didn't make sense to me. I do know they had to wait for an R.N. to pronounce him. However , I didn't get any phone call until 2:05. Would I recommend Provision Living, yes I would.

We toured many places for my 95 year old mom to move into and couldn't be more pleased with our decision to make Independence Village her new home. My mom had a hip operation and was moving from her own home...Sheri and Jean at Independence Village were extremely helpful during the entire process. She loves her new apartment and especially all the wonderful residents and IV team members...It's like one big family! The Team is always thinking of the residents and their well-being. My husband and I feel so comfortable with her care and safety and love to visit regularly. We highly recommend Independence Village of Madison Heights.

This place was a perfect match for my dad. Very caring, excellent care, professional but personal dad really like it here, especially the people and the food. We consider it as a great blessing. 10 out of 5 stars for us.