StoryPoint Group, LLC

5 - definitely! All the employees/staff have been great with my mother-in-law. They are in her apartment within minutes when she needs help. The Chef is great and the food they serve the residents is made very well. They offer many activities for the residents as well. Open communication with the adult children as soon as there are any issues of concern with my mother-in-law as well. Would highly recommend!

My partner [name removed] and I made our initial visit to Springwood Westerville last week. Our purpose was to submit our application and deposit for the rental of an apartment. We previously had lived there for 1 year in 2019. The property manager was very amiable and freely answered all or questions and concerns. She made us feel comfortable and welcomed. Much of the property had been upgraded since we last lived there. We will be moving in a month and eagerly look forward to our return to Springwood Westerville.

StoryPoint North Ft Wayne has become a home for my parents! They treat them and us like family! They are kind, compassionate, patient and available! My parents are well cared for by their children AND now friends who have embraced them completely!!

Restricted entry after 8 pm. Must ring nurse office to enter. They were very accommodating and understanding of our brief stay (two weeks). Important to note they provided hospice care. Not sure all AL facilities offer that.

Staff was like family and facilities are very clean. Rooms and amenities offered are better than most places we looked, and very competitive prices Love that it's all one fee for meals, don't have any complicated plans to figure out. No complaints at all!

Very interactive with clients. Responsive to family comments and suggestions. Clean facility.

Storypoint is well maintained and the staff is concerned about the well being of the residents. The apartments are a good size and have a nice layout.

Very family oriented and a kind staff. Room is small, 1 bedroom but well laid out with washer/dryer in room. Amenities are just what he needs.

The grounds and all common areas are very nice and well kept. The food is very good. The staff are all very friendly and helpful. The only thing negative I have to say is that I don't feel like we were given a good "orientation" on how some things are done there.

The staff are friendly and are willing to accommodate knowing it's your family that is being left in their care.

So many of the staff at Storypoint are vested in the residents with their hearts. The activities director brightens everyone’s day & he connects with each person. The policies relating to connection that they have in place in memory care are important. All of the staff are trained in working with dementia. The surroundings are warm and comfortable. We love the outdoor courtyards. I have been grateful for the care they have provided and how personally they relate with my husband. There are a lot of years of experience in the staff there. The food is varied and delicious.

The employees are so sweet! She really likes that place.

This facility treats residents as their own family members. We could not have been happier.

The staff has been respectful and happy to assist my folks at all times! The only reason they left is due to their financial situation. I also found the staff to be wonderful to work with and we all were very very sad to leave. Call out to [names removed]! And SO MANY OTHERS!!! I know my folks would have REALLY wanted more space in the 1BR. This was a source of angst from my step mom. But, it was normal size for 1BR's I've had. Frankly they had too many treasures that sat out and took up space. I would recommend to others that they get involved with people and things outside their apartment!! The amenities were great. Plenty of available washer/dryers available.

Their dining room is huge and welcoming. My mom loves the meals and the workers there. When someone new moves in they assign them buddies. So they are never alone in the beginning. Couldn’t be happier with the staff and amenities there. My mom even has a patio and she is on the ground floor which is an added bonus. They have plenty of activities there as well and a wide variety.

I would give 5's for all except the on staff medical was not great however they were in the process of changing to a new group. I was very happy with staff and food was good good atmosphere and activities. I found it a great value for the money and they are also making many improvements to the rooms and common areas.

Moving our mother was one of the toughest decisions jobs we had to make. My mother recently moved into her new assisted living community at StoryPoint (Gtown) and the experience has been truly exceptional. From the moment we toured the facility with [name removed] and [name removed], the staff’s warmth and attentiveness made us feel welcomed and confident in our decision including meeting [name removed] and [name removed] who both excel in their jobs. The accommodations are beautiful—spacious, clean, and thoughtfully designed for comfort and safety. The care team is outstanding, ([names removed] and numerous others) providing personalized support with genuine compassion, ensuring my mother feels valued and at home. Daily activities, delicious meals (the team in the dining room from the chef to the servers feel like family) and a vibrant community atmosphere keep her engaged and happy. Shoutout to [name removed] who makes everyone feel loved/valued. I am beyond grateful for the peace of mind knowing she’s in such caring hands.

Independence Village has a wonderful caring staff that goes above and beyond to take care of my dad. He gets 3 good meals a day, laundry service, bed linen’s changed weekly and periodic nurse visits. The staff is very good at keeping me informed about any problems, issues or concerns they have with my dad health. We are very grateful and happy that dad is getting such good care at Independence Village.

It is a beautiful facility. My Ex seems quite happy there and is no longer isolated, which before was his choosing. He enjoys the staff for the most part I would say his biggest complaint is the food, which seems to change, depending on who the chef is. He was really happy in the beginning, but not so much now I have had difficulty getting answers on some of the financial stuff because I'm helping him out with that. Activities change so that does shift people's involvement but no one is pressured. Plus our two golden retrievers love their new friends!

I am not confident assessing the care [name removed] got because he was in such bad shape, as were other residents in the memory unit. I do believe your facility did the very best possible, but for me and probably other residents' family members the whole situation is really sad and extremely difficult. There are no answers for how to make things better. One tangible negative is with the security at the entrances. Having to wait to be let in while being highly stressed out was super frustrating. But I realize the importance of security, and I appreciate and understand that resident care takes priority over "manning the door(s)". So with that I think everyone did the best possible.