StoryPoint Group, LLC

The environment & staff of Story Point assisted & memory care neighborhoods is beyond my expectations. My sister loves the kind yet firm staff, especially when she doesn’t feel like engaging, they are excellent at redirecting her lack of enthusiasm to one of “ now, aren’t you happy you got involved?!” She really enjoys the food, & the service & attention, especially when giving out snacks& treats. Her room is always clean, laundry always done,& she is always clean& beautifully dressed with care to have matching outfits each day. Thank you Story Point ,Birmingham Michigan.

Very bright, clean and beautiful facility. Staff very friendly and always helpful. They all make an attempt to include residents in activities, and make them feel part of the CascadeTrails"family". I feel that my mother is safe and well cared for.

The folks at Danberry are excellent! I loved working with [Names Removed] and the rest of the gang. The residents are super nice and always sing along to the music I provide. Keep up the great work guys.

Having had experience with other senior communities, I can confidently say StoryPoint Waterville is the superior choice in the Toledo area. They supported us through a difficult transition with unmatched kindness and compassion for our family. The staff is genuinely caring, visible, and interactive every single day. The restaurant-style dining is excellent, and the team went out of their way to find a welcoming table to help my father-in-law socialize. Daily life is engaging, offering everything from visiting animals to shopping trips. Additionally, the top-notch maintenance team addresses any issue almost immediately. We also love the convenience and cost savings of their in house partners. Being able to choose services à la carte with their in-house physical therapy and home health partners makes life easier. Even in independent living, my father-in-law is looked after in a way I haven’t seen anywhere else. I cannot say enough good things and highly recommend them!

Danbury is a really nice facility that's clean. The staff is kind and nice to my mom. The nurses are especially good to her. They do seem to be short staffed at times and can't come in to be there when my mom takes a shower on the days they're supposed to be. So then she can't get one. They're supposed to be on standby. The food is good most of the time. I've ate with Mom there on occasion. My mom enjoys bingo and the Bible study. She hasn't participated in much of the other activities. It's been a little hard for her to make friends there. She was blessed to get a large studio apartment and it held a lot of her things that mean a lot to her. So we are thankful for that.

Staff have been friendly and helpful, efforts are made to assign same staff to residents on a recurring basis, my Dad is in memory care there, he did not think he needed memory care (or any assistance really) and the layout and appearance do not feel like a locked space; the entire top floor is memory care and codes are entered on the elevator versus having to walk through double metal doors which most of the places I toured have and which would have been off-putting to him; the apartments look like apartments versus rooms and many have really nice views; although it is close to the road his apartment seems very quiet; it is somewhat expensive but far less than what we were paying for an individual caregiver and it is reassuring to know that he is in a safe space where he can engage in socialization

The staff always answers the phone happy and polite. People have always been helpful to me when I’m helping my mother who is a resident. I also like that there are activities going on frequently. The staff is helpful with all paperwork needs too.

Mom was just getting older and not able or wanting to do the day to day tasks of living at home and also having consistent health issues. We decided to move her into Springvale Assisted Living and she is loving it! After taking care of her home and family for over 65 years she is enjoying her needs being taken care of. She participates in the many weekly and daily activities offered, has made friends and continues to have family and friends visit her and she doesn’t have to worry about anything. Recently dad has had his own issues of continuing to live alone and not being able to keep up with the home chores and has moved in with her at Springvale. They have a nice sized apartment together with a patio that they can go out and walk in an enclosed courtyard. Our family is very pleased with this facility and all the staff! It’s been a great decision and it’s nice to know they are safe and being taken care of! Thank you Springvale!

What we like the most about Independence Village is the cleanliness, the friendly staff and our loved ones safety.

My Mom has been at StoryPoint Birmingham for 1 year and has lived in both the Assisted and the Memory Care neighborhoods. Both have been wonderful. The staff are kind and attentive to my mother's needs. They are well trained to deal with Alzheimer's situations and behaviors without upsetting or embarrassing the resident. Even the Kitchen staff and Maintenance crew are warm and well trained for dealing with residents special needs. They feel like family and have helped me and my family navigate this unusual journey. The facilities are bright and clean, food is great and the activities meet the capabilities of the individuals. We especially like the live music and special parties. I highly recommend StoryPoint Birmingham.

My dad received great care from staff and hospice personnel. He wasn't there very long but he was made comfortable in the final days

My father moved in 1-1/2 months ago and I visit the facility every day. I toured about ten facilities in the area and Springvale appeared to be one of the best. Our experience to date has been very positive. The facility is relatively new and is very well maintained. There is a variety of rooms / apartments and all seemed very spacious and comfortable. There are two enclosed outdoor courtyards. The food seems healthy and there are options available for every meal. The events director is very enthusiastic and many activities are scheduled. It is reassuring that entry to the facility is restricted as everyone has to be buzzed in or out. Overall, the staff is knowledgeable and friendly. I believe my father has transitioned well and we are pleased with the experience so far.

I’ve been in on several occasions supporting engagement with activities in their assisted-living community. All of the residents appear to be happy and engaging in the daily routine being offered by the staff at Danbury. The meals always appear to have variety. The resident’s seemed to be thriving. Clean common areas. Pleasant staff.

Genuine and kind leadership; beautiful new building with oversized windows for light; all day dining.

Have had many great experiences here at Story Point Livonia with both residents and staff. Would recommend this facility to anyone interested in assisted living for themselves or a loved one. Everyone enjoys living or working here, and it shows on all the smiling faces that can be seen daily. A wonderful place to live, and will continue to do so.

Very supporitive an felt heard when I had questions about my care or billing questions. I feel that [Name Removed] cares about me and others. I always see him out and about with other residents. He and the team have a broad interest in more than just their job. I always get a "Hello[Name Removed]' from staff, even if I dont know them. Trust is important and it is evident.

The place is beautiful, has great food and has a lot of activities going on. I wish they would encourage my dad to attend more activities.

The food is good & the place is clean. Plenty of activities if someone wants to join in

Staff was super helpful and accommodating when I visited my aunt recently. The common area that we were able to sit and catch up was not loud or uncomfortable. Super easy process to sign her out for a quick lunch trip. Everyone there was super friendly and helpful.

[name removed] and staff have been a great help as our parents have adjusted to assisted living. Always willing to assist parent + all of us with our needs. Always Kind & that is noticed by all.