Spectrum Retirement

Overall we're very satisfied and except for the food (which they are working to improve) I'd say we're quite happy with Crestview. We feel very comfortable with our mom there. The staff is attentive the facility is clean and smells good (big deal cause some we toured did not smell good). The food is not great every day but they ask the residents for feedback and are making changes for the better. Still have work to do but they realize that they need to get better. The activity schedule is pretty good-my mom actually has been joining in and having fun. They offer some transportation to appointments. I wish they would be a little more flexible but it's ok. We are pretty happy with things there and my mom is happy. That's the best part.

Las Soleras is immaculately clean! The staff is warm and helpful! My mother moved in. And it went well. They're responsive to her concerns and she is VERY comfortable in her new apartment.

Make sure they explain the medication/pharmacy process well... either they didn't explain it to us or I wasn't listening… But we had a misunderstanding early-on until we figured out exactly how it works.

Very understaffed and rude executive director. What staff they do have are friendly and caring. [name removed] the sales director is very helpful, caring and up best. Our loved one who resides there in the memory care really likes the staff and food. If you use this review please post as anonymous.

Staff is friendly and helpful. [name removed] is great. Very disappointed for the amount of money paid that facility will not help residents move from one unit to another. Very unhelpful and greedy for this organization to treat a resident that way. Moving from assisted living to memory or skilled, you guys should assist. Especially when you have been paid over [removed]k in last year by the resident. Other facilities provide this service.

My sister seems to have formed nice relationships with a number of staff members. Sometimes when I'm on the phone with her I hear them interacting and it seems they are very kind and patient.

Facility is beautiful and clean, staff is caring and friendly, food seems great and we love the Friday happy hours. The communication to families could be improved. I would like to see a family portal where we could see medical and care notes.

The Enclave at Chandleris an ideal retirement option, offering all the amenities and safety you desire as you age. Most impressive are the people who work there. Executive Director, [name removed], using, diplomacy, grace and understanding manages this large complex, beautifully.. Director of Nursing, Assisted Living Manager and Memory Care Director manage their individual departments with so much devotion, patience and wonderful upbeat positive personalities . Fun, entertainment, activities and cool programs are provided by four very talented people. They are a clever creative group! I cannot praise the Caregivers in Memory Care enough. They all deserve 5 stars for their patience, gentleness and constant care for the Memory residents. It has been a pleasure meeting so many truly loving, kind people when I visit my husband. Thank you, one and all!

Friendly staff. Well kept blg - accessible to major roads- well built and very quiet.. friendly staff

The facility is very clean there are plenty of good options all kinds of activities the nursing/aides are friendly helpful and caring. The pricing is good location is a bit far for our family but not for everyone and not too far for the care and accommodations. Our mother isn't the easiest resident and they have gone above & beyond for her. They could use a bit more organization with the salon availability but we are grateful for it being on site and the services offered. Admin staff is very friendly billing can be a bit tricky but does get figured out in the end.

The common areas are very clean, however, Mom's room rarely gets cleaned because they can't keep staff. Between my sister and I we keep her room clean, but we pay for this service, so we are not happy about that. Otherwise, it's a nice place, friendly and caring staff. She is happy there

Make sure you have/request a complete review of the point scoring system Mason Assisted Living & Memory Care uses to determine the level of care your loved one will require including the costs for additional services that correspond to their point scoring system. It's a good facility and with a competent staff. You just need to understand what you are paying for and how the point scoring system affects your final monthly cost.

Facility is clean and all staff members are very nice. They have happy hour every Friday with a different entertainer. Residents love it and sing along. Guests are welcomed. Would recommend. The residents always leave with a Smile on their face after the weekly happy hour with entertainment

Everyone is friendly and helpful. But not overly, which is good for my sister. They dont try to talk you into doing things but let you set the pace. Apartment sizes are okay. The apartments are clean and look new. The entire facility looks great. They have a lot of amenities and with some it is your choice

Stay on top of the staff. We paid extra for Diabetic care, and they just allowed my mother in law to manage it herself until I stepped in and told them I was paying them to take care of it and my mother in law would not manage it properly. Make sure your bills are correct.

Lack of consistency is a concern. In close to a year they've had 3 Directors, 3 Medical Directors and a lot of turnover at every level. Routine and structure is important to residents dealing with dementia and families who have established expectations on communication have to reestablish each time there is a change.

[name removed] was excellent and very Informative when choosing an assisted living facility for our mother. The facility is clean and homey. Her room is spacious and mimics her previous home situation. The staff are kind to our mom and care about her. We are pleased we reached out to Southview and chose this facility

Most of the staff is very friendly, but there seems to be a very high rate of turnover. So some services are not always on time/as scheduled.

What we like the most about The Enclave is the beauty of the facility. Friendliness of front desk staff. Friendliness of caretakers. Food wasn't great. Also, communication between the facility and hospice staff left a lot to be desired.

No one is going to love your family like you do, but nearly all of the staff treat them with kind respect. Memory Care requires a very special kind of patience and understanding, and I've never observed any of the caregivers being unkind to the residents. That said, we visit our mother every day, and I believe that is very important for the one-on-one attention that each resident needs but cannot possibly get on a daily basis from the staff.