Spectrum Retirement

Mom was a memory care resident at westview of Ellisville, we had to move her out because of lack of care, rudeness by staff, and despite numerous complaints, no changes were made. All of the best staff have left because of the meanest, laziness and uncaring behaviors of the director and her staff. I don’t understand how that continues. Is the administration blind to what is really going on?

Terrible food! OH my Lord! They’ve got to be kidding!!! I wouldn’t feed my pets what they serve!!!!

Food is absolutely terrible. Also verty dirty.

When you get older, the quality of the meals you eat is important not only to the quality of your life, but often, to the quantity -- the remaining years you have left. Seniors frequently do not get enough nutrition, and they can experience serious health issues as a result. So it was especially dispiriting to hear from our aged relative that the quality and quantity of food provided at Rigden has declined dramatically, apparently as the result of a corporate initiative to cut costs. We are moving our relative out, and advise other children who are considering a place for their mom or dad to pick an establishment more consistently committed to residents well being. We are seriously disappointed in Rigden Farm. Beware. Former glowing reviews are no longer operative.

PLEASE do not send your loved one to this facility. My father was at Lincoln Meadows so he could receive an IV antibiotic prior to his surgery scheduled on 1/22/18. He never made it to surgery. To say that the facility is understaffed is only a part of the problem. Much of the staff we came in contact with did not have the skills necessary to be dealing with sick patients. Even more egregious, my father's chart/medical records did not represent the true state of what was occurring at the facility. It was a blatant attempt on the part of the facility to exonerate itself of any wrongdoing. We entrusted Lincoln Meadows with the care of our father, and they failed him in every respect. It is such a tragedy because it should not have ended the way that it did. The night that he passed, I called the facility three times, pleading with them to do something. He was dehydrated and his body was shutting down. I demanded that I speak to him, and when they held the phone up to his ear, he was incoherent. The nurse tried to tell me that he was sleepy as I argued that that was not the case; he needed to be sent to the hospital. We got the call five hrs. later that he had passed away at the facility. To add insult to injury -- the disrespect shown to my father's body, after the fact, was appalling. The facility had at least 30-45 minutes to "clean him up" prior to our arrival. IMAGINE walking into my father's OPEN room to find him completely naked, gown covered in vomit and twisted to the side of his neck like a noose, with his face covered by a towel. That is an image I will have to live with for the rest of my life. Now, IMAGINE that once he was "presentable", you heard your mother scream because staff had forgotten to unplug his bed and his lifeless body began to move, making her think that he had come back to life. IMAGINE that you are the last person in the room with him, holding his hand, praying over his body, and waiting for a funeral home representative to appear. IMAGINE that instead of a funeral home representative, you feel the arm of a Lincoln Meadows staff member brush up against yours as she attempts to offer your deceased father his meal tray. IMAGINE that you have been living with this nightmare since 12/29/2017. IMAGINE having to live with the guilt and anger of having put him there in the first place. My goal in writing this is to save someone the heartache of what we've had to endure.

If I had been reviewing this place on early, first impression, I would have ranked it 4 or 5 stars as many others did, and chosen this place for my parent to live (which is why my parent is a resident here) - HOWEVER beware that things have not lived up to promises! While the apartments are lovely and the people living in them are great, Green Oaks does not seem to be living up to their promises. The dining room is alway understaffed. Often staff members are pulled in from other places to fill in from assisted living, front desk, maintenance, and even the chef. Even though food is supposed to be served restaurant style, for at least the last two weeks there has only been a buffet - which is particularly challenging for residents with mobility issues. My parent says they have the same offerings for lunch and dinner with the scheduled dinner time to rotate residents through. Even with this, I hear sometimes there are no plates or silverware and very little staff to even man the buffet. Previous to the buffets, I have dined with my mother on at least five occasions. Generally the service is slow and erratic, and the plates are rarely cleared or spots at tables turned over to allow for community seating. Clearly the work environment is not a good one, be it lack of training, poor pay, no benefits, possibly difficult chef, terrible shift schedules, or lack of leadership. Probably all of the above. There must be a reason why they are unable to fine and maintain a quality staff. The bistro that was advertised as a second option or alternative to the main dining room where residents could get a soup, sandwich, snack, or coffee at anytime, never seems to be stocked with much of anything, maybe a couple bananas or 3 or 4 hard boiled eggs. Even though when my mom toured another Spectrum facility the bistro was staffed and had a chilled case with sandwiches, salads, yogurt, chip, snacks, and a pot of hot soup. As this facility was recently built and just opened in August of 2017, I have suspended judgment until they were up and fully running with most residents moved in, hoping that the food service would improve, but if anything it has only declined. All of this is especially disconcerting for residents who are paying a lot for a place that offers taking this full meal plan as the only option. I do feel like it's been going on long enough that reparations should be made for services not rendered. There is crazy high staff turn over.

We are very unhappy with [Removed]. She is unprofessional and unresponsive to our concerns. We will be moving immediately following the holidays. Westview was once a fun, loving facility. That warmth and family feeling are gone.

These people are the worst! They lied to me on numerous occasions. I had put down a deposit for a room. They promised to promptly refund my deposit promptly if I changed my mind. I decided not to move in. Getting my money back was a long, painful experience. Do not trust these people!!

Terrible horiffing experience ask someone with alziemiers, enough said

The sales director Brenda is rude! There are much better choices in the area at half the cost.

There is a fake review, which reads more like a commercial, showed up less than a day after I gave them a bad review for the way the nursing management treated my father. Fake review: "Best Senior Living In Southeast Phoenix!"

The Nursing management is awful. My father is legally blind and deaf. They just won't slow down and help my father understand what they are doing. Who wants to be man handled for unknown reasons. Mountain Park's solution was to ask us to move our father to a facility that was something like in the movie "one flew over the cuckoos nest". Shame on you MP, my father is a decorated Naval Aviator and a sweet old man.

I currently have a relative who stays here and for the most part she enjoys it. Well, enjoyed it I should say. From what I have seen is pretty much all of the caregivers, nurses and management reminds me of a highschool girls locker room. Always spreading rumors of different residents and employees also saying extremely inappropriate things about other residents. There is no respect for privacy within the staff. One of the most surprising incidents was an [removed] women from management sharing private resident information with staff and other residents. Extremely unprofessional and unsettling.

Untrained staff. Lack of staff supervision. Failure to follow proper medication protocol. Lackadaisical attitudes. Great marketing.