Spectrum Retirement

This facility is a newer place so the building is nice. The location is Central to most anywhere. The level of care is adaquet only if you are self reliant enough to care mostly for yourself. They sell themselves as licensed AL ll which they told us they could care for my mom until the end. They are in no way even close to being able to care for a senior needing full nursing care. If all you want is senior living then it is okay. When your loved one reaches a point of needing more care than minimal you will have to relocate to another home.

I can only rate Westview at Ellisville Assisted Living & Memory Care with 2 stars based on the current situation at the facility. My Mother is a former resident and was one of the first residents in the Memory Care Unit. At that time, and up until about 2 years ago, I would have rated the facility with 5 stars. Since the change in management about 2 years ago, the quality of service and professionalism has gone down substantially. There has been a drastic change in staffing in the Memory Care Unit and most of the long-term care-giving staff have either transferred to other divisions, left on their own accord or have been terminated. As I live in Germany, I only had contact with the facility about once a year when I came back to St. Louis to visit. My sisters, on the other hand, were there on a daily basis. On my last visit, in April 2018, our Mother celebrated her 98th birthday. My sister brought in ice cream and cupcakes to celebrate with the residents and staff in the Memory Care Unit as well as some of the other residents and staff in the facility who had had contact with our Mother over the years. My sister was in the open kitchenette area scooping out ice cream and putting cupcakes onto plates to be distributed to the residents, staff and anyone else who happened to be in the Unit at the time. Suddenly, the director of the Memory Care Unit started yelling at my sister to get out of the kitchen area, that she was not supposed to be there. That may very well be the case, but the way it was shouted at her was extremely non-professional. If she were professional, she would have asked my sister in a civil tone if she could speak to her privately, and not yell at her for everyone (the staff, the residents, our family members and family members of some of the residents) to hear. As a former Nursing Home Administrator licensed by the State of Missouri, and a long-term manager, this type of behavior by the director of the Memory Care Unit was totally uncalled for. A few weeks ago, my sisters were told that Westview could no longer provide care for our Mother and that she would have to leave the facility within 30 days. In hindsight, what kind of care were they providing? She has had a couple of bed sores, the current one is a level 3 sore. How could it go from a level 1 to a level 3 if they were providing her with care? She had a huge bruise on her side a few months ago that no one could account for (“she may have fallen in the shower” is the excuse they used, but she is never in the shower by herself, she is always attended to.) Luckily, my sisters were able to find another facility in just a couple of days and she no longer has to be at Westview. She has been at the new facility for a couple of weeks, and the family is extremely satisfied. For the sake of the existing residents and any future residents, it would be great if the Memory Care Unit at Westview could return to the professional facility that it used to be.

The first five years mom was in memory care we were more than satisfied with her care, and the staff that cared for her. We thank [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], [name removed], and our very special friend [name removed], for their love and kindness to mom and all of the family. The last two years have been very difficult for us. Administration changed, there was a decline in service and care. Complaints to the executive director really never went anywhere. Mom has been moved to another community where she is receiving outstanding care, and we are treated with the respect we deserve to be treated with. As I said: We make no apologies for demanding and expecting quality care for our mother.

Person we met with never addressed any resident by name - sad after she said she had been there for 2 yrs.! We're looking at "companion" suites and theirs was extremely small. Don't think this facility will work for us.

Dining has deteriorated from restaurant style dining to a buffet now because they can't get enough servers. Food is cold and due to mobility issues for many of the residents this should not be occurring when table side service is advertised. Food choices have diminished - two entrees down from three and a fish choice. Housekeeping is minimal - bed is changed but they don't dust thoroughly or clean the floors correctly. Rug in our apt. is showing signs of wear that shouldn't occur after only 7 months. Now we have spiders in our apt. I am deeply disappointed in the response from management. Promises and more promises and no action taken. Dining has got to improve.

Very nice luxury ALF, closer for family, private pay only. May not feel comfort of home for [name removed]

My Husband really likes it at this facility. Everyone here is friendly and the staff seems to be concerned about his well-being. He is pleased with the care he is receiving even though the food isn’t the greatest. They don’t really offer many activities and the ones they do have, no one really shows up to. I would recommend this facility to people who don’t want to do a lot of activities.

My dad was here briefly and from the amount of time that he was there, we did not like the nursing staff. I'm in the medical field and I know how my dad is supposed to take his medications. I tried to speak with the nursing staff there and they said he should be taking they’re way. I didn't agree with that and when I tried to voice my opinion, they became very defensive and unwilling to accommodate. We decided to move him somewhere else because of this. I would not recommend bringing your loved one here.

I toured this community with a friend of mine and it was a horrible experience. The director was not giving us her full attention at all and we kept getting interrupted. The pricing was way over budget. They had no information to give us. And they had no rooms available and just overall NOT prepared for a good tour. Needless to say we chose another place.

My mom has been living at Homestead for several years. I have to say it is finally getting the facelift it has needed for years. Recently, Homestead decided to change management once again and in my opinion that was a mistake. Homestead found someone upbeat and that truly cared for the people that live here only to change it. I don't believe in fixing things that aren't broken. This isn't a job for everyone and when you find the right fit you need to keep it. I have stopped in on several occasions to meet [removed] and I'm told she is off today or unavailable at the moment. I'm just not impressed with Homestead any longer.

We were in this community for a short time. We did not like the staff who were not pleasant. The staff gave my father the incorrect medication. The community was clean, but they need to keep up on cleaning more often. They staff do not communicate very well. The menu was appealing and more variety. They do have a lot of activities for the residents. We could not recommend this community to other families at this time.

When my loved one stayed here there were errors with the medication. There is no communication between the nurses and the rest of the staff. There were numerous staff changes in their director of nursing. There was inconsistent care and they were not open to suggestions. They were charging for services that were not being provided. It felt like they were only in it for the money.

I had an issue with this community. We did put a deposit down on a room ,but we did find other community that suited our needs better overall. It took a while for them to refund me my money. It was a disappointing experience.

My parent was at Westbrook and had fallen several times due to lack of supervision and care. My parent had a soiled bed and wet Depends often. The facility is modern and nice, the meals are good, but the residents are not well looked after due to lack of staff and training. The charges are excessive and the place profit oriented rather than caring about the residents.

My father was in assisted living. The caregivers were unable to care for him. He is slightly over 200 pounds and they said he was too heavy and too big. The day after I moved him there I got a phone call telling me that they couldn't get him out of bed and I had to come get him up and dressed. In the month he was there they never got him going on any kind of physical therapy, they rarely took him to any activities or told him what activities were going on. He was there less than a month and we moved him to a new facility where he is happier.

The staff that offered the tour of the community Crestview Senior Living were very kind and knowledgeable.They were able to address all of my concerns and questions.The community was not very welcoming and needs some serious work.The building was older and was not well kept. The community could benefit from an update. The carpet is very used and needs to be changed.

very high turnover of staff. Why are good caregivers leaving?

We love the caregivers that My issue is with recent changes in cost. Even though my parent was at the highest level of care, because the corporate office issued a new computer program (working toward going paperless), my cost went up $1000.00 per month. Family members of other residents had their cost go up as much, one saying their family member went up two care levels. This extra cost does not get my parent more care, better care or extra care. It just allows the caregivers to use tablets instead of pages in a notebook. Sad, sad, sad!

Looks nice; don't know about prices, services. Need to call.

This facility was very nice looking, and the staff were very friendly. The issue we ran into was I believe they either underestimated my loved ones care needs or overestimated their ability to look out for her. We had mostly good experiences here, until my loved one suffered a fall which resulted in a serious injury. It was a very negative experience that I feel could have been prevented by properly assessing her needs in the first place. After that we moved her to a community that provides a higher level of care, and feel she is much safer for it.