Spectrum Retirement

Be careful. The window dressing makes you believe that it is an upscale place. The personnel vary from ok to exceptional. Be very clear upfront. Eat a meal here. It isn't very impressive in terms of price and comparison with other similar options. although they have lots of common spaces, the spaces are rarely used. People seem to stay in their apartments. We are hoping we are just experiencing difficulties associated with transitioning. Shower was broken when we moved my father in.

My mom had to be moved to Memory Care. No-one watched her take her medications. We found medicine cups filled with meds. My mom was also stashing meds in random hiding places. There was poor communication from staff to me, as I lived out of town and was only able to visit her on the weekends. I saw her on Sunday when we took her out of the facility for dinner. I received a call Friday saying that my mom refused food all week, refused a shower all week, was not taking her medications all week, that her whole room smelled like urine and BO, that she was a danger to herself and had to be sent to the hospital. I called multiple times throughout the week to check on my mom, because mom wasn't feeling up to talking. Everyone said she was fine until Friday when they said she wasn't. Very high staff turnover. Unfortunately, my mom passed away shortly after her stay there. The biggest thing I learned is that if you place a loved one in Assisted living or memory care, you have to visit them EVERYDAY.

Since COVID, the quality of programming and services at Palos Verde has been steadily declining. The food service went from high quality options to bland Sisco cafeteria food. Activities have been minimal, regular turnover of management has provided no leadership and supervision for high quality care. The day to day caregivers are doing their bast to provide quality care and attention with limited leadership and support. While costs have been consistently increasing, care and quality has been in a steady decline. We are very disappointed and hope our regular reviews of service will promote change and improvement.

Stately, beautifully furnished room which are rarely used. It would have been so much better if the had put the money toward more staff and edible food. Their breakfasts are fine however. Dinner is terrible. Very good housekeeping, however.

We did not have a good experience, unfortunately. I don't feel my dad was placed in the appropriate level of care. He didn't receive his medications timely. Staff seemed very discontent with management (from reception to nursing to kitchen). My dad was only there about a month before he passed away. We are still waiting on a refund. All around, it was not a good experience. It was a beautiful place but looks were deceiving.

The care is of low quality - just not provided or substandard. Communication is not there - no follow-up of requests for communication about care and billing issues. Emails are not returned. Billing is wrong and not corrected. Promises continue to be unkept. No shower for 2 months. High turnover of all levels of staff. Staff says 'It's not my job" or "No one told me". Food is good and the activities department is good.

Mgmt at WSL is weak and unresponsive to tenants needs. There are better places in Columbus if you need memory care for a family member.

The staff in memory care seemed caring and nice but management were in over their heads. Food was so poor in memory care that ODH was called. They did a great job getting the people in memory care to participate in activities. The management is condescending and quick to blame others, little is their problem. The memory staff caregivers were doing the best that they could do.

Kitchen/Service and house keeping is a nightmare. Cafe style turned into buffet but has improved. Service can be from 10min to 45min to get your food. House keeping was promised as 1/week but that only happens if you continually request and follow up. Can't keep food servers or house keeping. There needs to be a major change in management. I am strongly considering having to move to a different facility. Some of the staff are great but the bad ones ruin the entire experience.

Horrible food, very slow food service. Takes 2 hours to get served breakfast. Moved out. Took them 6 months to repair my broken dishwasher. Very slow to fix any issues in your apartment. Given 2 spears of asparagus at dinner and asked for more and was told no that was one serving. Bland overcooked food. Orange water they call carrot soup....

I am currently a resident at Las Soleras Senior Living. The current Executive Director is a HUGE improvement compared to the last three that I have experienced while being a resident here for a little less than a year. I strongly feel that this "Independent Senior Living" facility needs to NOT accept residents who are in need of assistance. While living at Las Soleras I have seen two separate new residents being brought to the facility on gurneys. Recently, a 90+ new resident was reported to have wandered the halls knocking on doors and asking "do I live here". This same resident wandered away from the facility on a Friday night and was found (dead) days later after extensive searching.

So many frustrations over the years. This facility has too many staff changes Starting at the top, from executive director to the kitchen staff. There is a clear lack of communication between the staff and residents family. When they do share information it is to the wrong people. They quote you once price for care, and 1 week later, the increase the price then another week later it goes up again. How can they be so wrong about estimating a persons level of care in one month. And don’t hold your breath for a call back. This place seemed like it was a nice place without being overly expensive, but ultimately it becomes more expensive and more frustrating than the facilities that are initially more costly. Do yourself a favor and try someplace else.

Resumes are the closest you get to perfection and the Enclave showed care and activity that would be the best fit for [name removed]. Personnel changes happen everywhere and new staff needs to adapt rapidly. Some of the charges are ambiguous and I needed to make outside changes to fit. Overall I'm appreciative of the care [name removed] is receiving.

Our loved one has been here for two years. The decor and location are excellent (which is what sells the place). Once the pandemic started, they cut services down to almost nothing. Residents ate on paper plates and plastic cutlery for 2 years. Turnover is very high. The first director we met, [name removed], was excellent. She was fired for refusing to fire her sales person who was undergoing cancer treatment. I think they’ve had five more directors (within two years). They fired their best handyman who did so much for residents, [name removed]. They fired their head cook. They fired at least three front desk ladies who were all excellent and knew the residents well. It is about heads-in-beds and profit at this place. The residents have to wait for an hour at dinner to get their food and the quality has taken a dive. They do not mind raising rent though.

They were short on staffing which was an issue in regards to providing coverage discussed during the sales process.

It's a great place for a healthy elderly person. Great food, fairly nice staff, and great activities. They just are not set up for a hospice situation like they promised us.

STAFFING SHORTAGES INCLUDING NO CHEF SO FOOD WAS BARELY EDIBLE. TOTAL RIP OFF. i DONT BELIEVE THEY WILL BE IN BUSINESS MUCH LONGER. [removed] deposit for lousy activities although they worked hard Beautiful building which is deceiving

We had such high hopes for this facility. Up front, it looks very nice and pleasant and the sales force makes you feel like you're the most important resident, but the behind the scenes care, food service and overall efficiency of this facility is a 1/5, at best. The food service is horrendous, serving luke warm food and at times still frozen food to patients whom are room or bed bound. Meals are often forgotten or 3-4 hours late, or, the wrong meals are delivered and nothing is done about it. When mentioned to the front desk, you will get an apology, but that's as far as it goes...the terrible service and poor quality continues. The actual quality of the food served is 1980's college cafeteria grade. Cardboard has more flavor. Assisted living residents are paying for laundry service and cleaning, yet in the 6 months my mother has been there, her room has been cleaned 3-4 times. The therapy care is very good 4/5. Nursing 3/5. Once you sign the contract, they do not care about you.

My Mother was a resident in Assisted Living from Nov 22' until she passed in Aug 23'. The plus points: The Lead patient staffing lady (assistant to the Director of Nursing) and a handful of aides she assigned and trained. The Activities Director; the Lead Rn of Memory Care. The minus factors: The Executive Director, Nursing Director and Spectrum. My Mom as a Hospice patient for approx 4 months before she passed. She was oxygen dependent. There were instances she was left without oxygen and medication delivery times were always in disarray. They insisted charging meal delivery fee even when too sick to go down. It has been 3 months since my Mom died. To date, neither the Executive Director or the Director of Nursing have yet to reach out to express condolences. Not a word. There is no reason, no excuse that is acceptable for this simple lack of human decency. A no-name corporate reach-out was an insult. Buyer Beware when it comes to choosing Lincoln Meadows in Parker Co.

My loved one was previously a resident at Palos Heights Senior Living and overall we were very disappointed with his experience at this facility. During my loved one's stay, their caregiver turnover rate seemed to be high, which impacted continuity of services. They seemed disorganized and to take any input suggested as an insult. I will say, they did have a few very good caregivers that truly cared.