Spectrum Retirement

The community has had a very good covid plan and has kept the residence safe. They do have a high turnover and the food is not very good at all. Talk to the residence to see their perspective also. I would say look around and if you want an active community there might be others that are better

My mother moved into The Enclave at Cedar Park Independent Living shortly after it opened last spring. It is a lovely facility with friendly staff, however it has been poorly managed from the beginning. 1.The kitchen continues to be understaffed (they say because of the high unemployment rate), with at times an hour's wait to order. A buffet service has recently been instituted so that residents can serve themselves. In addition, the promised Bistro has yet to be functional. 2. Screen doors were not properly installed and will not completely close, which allows insects into the apartments. 3. Pest management is lacking. Ants and other larger bugs and insects are a problem that doesn't seem to go away. In my mother's advanced years, I had hoped she could be happy living in a place that would make her life carefree and enjoyable. However, The Enclave's shortcomings have caused much stress to my mother and her family, as well as other residents with whom I have spoken. One would hope that there would be some reduction in rent as The Enclave addresses these issues, but so far that has not been the case. I am writing this review so that those contemplating a move to The Enclave will know that all is not as it seems when touring the facility. And I hope that my mother's new home can soon live up to to what was promised!

I left Shawnee Hills to live at Overland Park Place in a similar room for over $1000 per month less rent. That was a year ago. I have now saved over $12,000. I am glad I moved. I would do it again.

This is a wonderful place if you are independent or in the beginning stages of assisted care support. The activities are great, the people are nice. However, with more advanced medical and assisted care needs, the quality is simply not there. Poor communication and medical coordination as well as difficult termination processes with increased charges done without family approval created more stress and many emails with management. Line staff are also not trained well to deal with day to day challenges of someone who needs more care and can seem frustrated.

Workers are first class always helpful and friendly! Lombard Place is nicely decorated, clean and provides a cheerful atmosphere. One serious deficit is the POOR quality and very limited selection of food they serve They use canned vegetables for their meals. Often they only offer poor health choices for lunch and dinner (using the same menu of the day for both lunch and dinner). For example they'll offer a choice between polish sausage, hamburger or pizza. For the price of this otherwise nice residence, I find it appalling the quality of their food is so poor. In my opinion Lombard Place needs to consider using fresh vegetables (not just canned) and offer healthy food choices.

Apartment was very small. Dining experience left a lot to be desired not due to food due to rules of management. Residents very friendly. Management at facility difficult and unreasonable.

I was not impressed with this community. It did not seem clean and had a terrible smell. The staff were nice and they offer activities.

My mom and dad are not there anymore. It will not fit the needs for them. They were able to provide to make them comfortable.

The community at Three Oaks Assisted Living was wonderful when our loved one first arrived but things have changed. The community has reduced the staff because of recent resident vacancies. The staff that are left are stretched very thin in having to assist all of the residents. My loved one has not been receiving the level of care that they were once providing when our loved one first moved in.

My family member has lived at the Homestead for nearly 5 years. I was initially thrilled with the facility, however, over the past year, things have deteriorated. Multiple construction /renovation projects have been ongoing for the past 5 months. A garage/storage unit for residents has reduced the number of visitor parking spaces significantly. In my opinion, new carpet on the staircase has too much padding, making it a safety hazard for residents with compromised motor skills. The new furniture in the entry area is not at all comfortable and is not what is shown on this website. New chairs were installed in the beauty salon over a year ago. Standard foot rests are a safety for residents with reduced physical mobility issues. I initially spoke with the administrator a year ago about possibly ordering ADA compliant footrests. Those footrests have not yet arrived although I have been told on multiple occasions they are coming. Transportation services and activities for residents and family members have decreased. Finally, the quality of food served in the dining room has consistently declined. I am saddened that despite the efforts of many dedicated employees, the Homestead is not the same facility if was 5 years ago and I can no longer recommend it to those searching for a homelike long-term care residence.

I have had four family members at Hickory View for many years since 2001 -- it is now early April 2016. The new manager (since late 2015) has made many changes that are not for the better: adding garages for the cottages, at the expense of parking for visitors is clearly not an improvement. There have been several construction and reconfiguration projects inside that took months (many months!) to finish -- and some are still not yet complete. These unfinished projects are a hazard to residents and unsightly to everyone. Recently, we were informed that staffers are no longer available to move residents' furniture (a regular bed to the closet to make way for a hospice bed). Our family member was also told that she may not take a banana from the breakfast area to eat in her room -- that the banana must be eaten in the dining room. Really? A banana must cost all of $.14. The shuttle bus availability is much curtailed, and outings are less frequent. I understand that this is a for-profit business, but I am sure that just the mismanagement of recent construction projects have cost much more than the shuttle service, staff helpers, and a whole crate of bananas. I know that many of the staff -- some of whom have been there many years longer than the new manager -- are embarrassed and disenfranchised as well. While the facility is nice, at this time, I cannot recommend Hickory View because of the decreasing level of services provided, lack of parking, poor morale, low visibility of the site manager (I have not yet even seen her), and silly 'rules' in the dining room.

They are all about the money!!! Our family was concerned by a recent billing change at Lone Mountain Memory Care. Even though medication management decreased due to increased family involvement, the facility reassessed my mother from Level 2 to Level 3 care, raising costs by about[Amount Removed] per month. My mother's ability did not change, just their algorithm. The algorithm changed in order to increase rent/care rates. Because we visit several times a week and closely monitor her care, the increase felt difficult to justify and financially driven rather than based on a clear change in needs. Families should ask detailed questions about how care levels are assessed and how pricing changes may affect monthly costs.

Staff including management and front desk turn over very, very quickly. 2-3 directors a year since opening. kitchen staff CONSTANTLY leaving. Residents often wait 1-2 hours for food to hit the table. Sometimes buffet because of no servers. This food is not tasty at all. Other independent living places allow the chef on site to determine recipes and meals. The Enclave’s are all corporate recipes. The joke residents constantly tell is, “Well, at least I didn't need to cook or do dishes.” Ha ha, not worth it for the money spent. You can view the available apartments online yourself - there are many. People are leaving in despair. Do tour Cadence or the Clarendale and ask for a meal. It will be delicious and timely served. Food is extremely important when you are no longer mobile enough for hobbies or outings and can’t take yourself to a restaurants. Do not skimp yourself or a loved one on this. Don’t go hungry at the end of your life. The food is bad, don’t live here.

It wasn't a good experience because they told me they could take care of her and then 3 days later said they weren't equipped for her. She's not there anymore.

They need to make a big improvement with the food. Need to be more organized with the medication. Need to schedule the showers so the residents don't have to wait all day for the showers people to show up. They don't know if they should go for breakfast or change their cloths because they don't know when they will show up.

I would tell other looking to make sure you are aware of actually pricing and what is used to determine levels of care. It is a nice facility, but the level of care costs were not.

My friend has lived at Las Soleras for a number of years. I am a frequent visitor. Problems: constant staff turnover, including management; extremely poor meal service in terms of consistent food choices/availability; inconsistent cooking and wait staff; extremely long waits for meals. Repairs on apartments are also inconsistent and slow to be completed. Corporate owners/investors have no concern for running a smooth, welcoming and healthy senior facility, cutting corners, micromanaging management and treating staff and residents with disregard. It’s a beautiful physical plant with an infected core.

Make sure to read the fine print of their contact. They charged my mother for 60 days of services she did not receive. The care was mostly acceptable however the staff was always rushed when taking care of my mother. Staff turn over was definitely a problem.

Too big to care, lots of turnover,

My mom needs assisted living temporarily after she had a fall. She has made some friends but in the month and a half she has been there, they have lost all of their serving staff in the dining room because of corporate greed. All of their management staff has been very slow to respond to any questions or concerns. My mom never got an orientation. The food is ok at best. They rated me mom at a care level 5 just to get the most bang for “her” buck. Ver few of the activities are actually run by staff and very few are actually in place. Very disappointed with all the promises made but not delivered.