Spectrum Retirement

I guess it's no worse than any other but services keep getting cut, food going downhill, and there's a shortage of workers. At least our Golden retriever has more room outside than other places I looked at.

While this facility has some staff that is genuinely caring, the services promised are lacking for the cost. Things that are promised that are not delivered: healthy, tasty food, weekly cleaning services, group exercise classes and fast response time. When the room cleaning is done, it is poor. They need more help, but the cost should be decreased if there is not enough staff to do as promised. Management says they are responding to complaints, but nothing changes — staff just keeps fluxing. This has been a frustrating experience. We want good care and respect for our loved ones.

They do not have enough staff, especially overnight, to handle someone if they need a higher tiered level of care (which they offer for $$). Its unfortunate. They offer it....but can't possibly deliver it.

The promises from the tour didn't match once you sign up to be there I felt they are not honest with all the hidden cost and even we tried to discuss this they became very defensive and not professional Unfortunately we were already committed

It's a nice place with friendly staff. However, we were promised a lot to get us in, that never happened. This as well as a big rent increase is why mom moved.

My parents lived in AL for 20 months. Issues from day one with invoices. About 10 of those months were spent trying to make sense of charges and disputing them. Emails left unresponded to. Staff turnover led to miscommunication and confusion. 3 different AL head nurses during that short time. Min. # of caregivers in AL during day and typically 1 working nights which caused dangerous situations for my mom. I stayed many nights due to lack of help. I increased level of care on paper for both parents, $$$$, but nothing was done differently. Before they left, head nurse and manager supposedly communicated to Finance of overcharge but it became "lost". Meds were delayed many times. NP from provider changed 3 times. Food was usually poor quality, missing order. They moved out first week of month and pd whole month. 2 months now, still no refund for the rest. We will be charged $[removed] for norm wear and tear on small bedroom carpet. This place made so much work for me. Much money wasted.

Things that were supposed to be being done were not. After several requests many of the problems were still not being addressed or taken care of. Another resident kept coming in my mom’s room and stealing stuff from her. They were asked several times to keep her door locked but even after several request it was not being done.

Had issues with surprise billing and communication about my loved one in a timely manner. Administrative staff constantly gave me the run around. Told me what I wanted to hear and lacked follow through. Had to take my loved one out of HighPointe within 9 months of being there due to the amount of issues we were having. I ended up filing a grievance with the state.

This is not the place for you: If you object to people knocking on your door at odd hours looking for people or wanting to enter your apartment. If you are not used to the loud noises of airplanes. If you do not object to noises in the wall. No one seemed to identify the problem. Probably loose pipes in the wall that band at random times of the day/evening. If you do not object to a loud, noisy dryer, they will not take out of commission. People run it late at night even with two other dryers that are perfectly fine. The front desk /marketing staff is anything but professional. They confront and yell at residents in front of others. If they have something to say they should take them aside to address any issues.

The things they could improve on: When resident pushes their button for assistance, they could at least get there in a timely manner. Several occasions when my dad would wait for an hour before someone would check on him. They also have extra charges if they have to do extra laundry, trash or cleaning anything that is not on the specific day. They were not up front about these charges.

If you have alot of money....otherwise, broken promises, high staff turn over from top down, yearly rent increases $[fee removed]/mth., so so food. Front office closes door and hides when there is a concern/complaint-or say they'll fix and dont. Alot to say, do your research before signing the dotted line... Memory care staff is awesome, if they don't let them go.

My 88-year-old father lived at Peakview for about one year. Prior to his move, we had toured about 5 other assisted living facilities and thought Peakview would be a good choice. From the beginning, we experienced issues where services and ADL care tasks were not being performed by Peakview staff. The tasks detailed in his care plan such as laundry, changing of bed linens, shower assistance, and grooming were simply not being completed. As family members, we were constantly following up to why these services were not being done. Every time we visited my father, we wondered what issue we would have to deal with. When we contacted Peakview management regarding these issues, we were always politely told that they would be addressed. Unfortunately, nothing ever changed. We also experienced issues with Peakview’s medical management process and medication chain-of-custody. At one point, we considered contacting the State of Colorado to file a complaint.

I think for independent living or for a low level of assisted living it is probably fine. But they are NOT equipped to handle higher level of care assisted living. This is despite them doing 2 different assessments of my mother in law and assuring us they could provide level 5 assisted living care and that she could stay there through end of life. We had lots of issues with her receiving medication regularly!

Have lived here 2 1/2 years but I’m moving next month because local management has no say; everything is micro managed from corporate. There is zero transparency and communication. We’re on our 5th executive director since I’ve been here. The building itself is beautiful and well decorated; if that’s what you’re looking for, you’ve found your home. One resident is extremely disruptive in the dining room. This has been going on for 2 years and corporate claims they are working on resolving the issue. To date, nothing has been done and they continue to let 1 person ruin the dining experience for the rest of the residents.

The adjustment to life at Park Meadows is not as easy as we had hoped. We asked a lot of questions and I felt like we had a good idea of how it was going to go, but that sales lady was good at making things seem like butterflies and rainbows (as salespeople often do). I hope that Park Meadows is just in a time of transition and it will get better. For all of 2024, they have been updating the independent living side of the building so I assume everything is just chaos and not operating as usual. I do wonder if it will get worse before it gets better as they fill up independent living apartments and have to balance out staffing, but we'll keep our fingers crossed.

My mom did not like Lincoln Meadows at all and moved out. The staff were not nice, the meals were not good, they charged acts for services you didn't have. I would never recommend Lincoln Meadows to other families.

Within six months of moving in, my mother's rent went up 12%. Corporate executives stated as part of rent increase independent residents would now get a 30 meal a month plan. Many residents did not want or need since they have a full size kitchen in their apartments. The residents wrote letters, signed petition, talked to executives but were not heard. Just corporate greed. Staff at facility were always kind and have no issues with them at all, they are not to blame. My mother is moving out.

I like the facilities at this facility, but the dining situation is abysmal. There isn't enough staff serving the food and cooking the food. The have a "special" menu that changes daily, but unfortunately, they run out of the food (even what's listed on the regular menu). The orders get twisted around and I don't get what I ordered. For example, I order poached eggs soft, but they come hard poached. Rarely are the tables set with water and silverware. Today, the straw that broke the camel's back was that the wait person came to our table and said there wasn't any clean tableware available, so I ended up going back to my apartment to bring my personal silverware back to the dining room. When issues have been brought to the management, the answer is always "corporate sets the rules."

Right now I wouldn't recommend Las Soleras. Since my mother first moved in over 2 years ago they have had numerous directors. They are so short staffed. There's not enough kitchen help and residents have long waiting times for meals. Now Las Soleras is beginning to house assistant living residents as well. They don't have enough staff to provide services for the independent living residents so I don't see how the situation will get better at Las Soleras.

My father's room almost never got cleaned. It took them weeks before they did his laundry. It was weeks before they gave him a shower. Laundry and showers were left up to my brother and I at the beginning. His medicine was late, some days doses were missed. They used my father's expensive pads on other patients and we had to pay for them. The director of nursing never ever responded to my requests for information or help. The only bright spot was one of the ladies at the concierge desk, a few of the aides and one or two nurses. Once hospice came in, my dad got excellent care. Thank goodness for them.