Spectrum Retirement

We had to move parents out of there after less than a month and in with my sister. The response time for assistance and management were not as described. We were never given care and med management plans by managers, despite asking many times. When they tried to administer medicine, they had it wrong each time. Care staff turnover was high, and did not always respond at all. I called there several times at night because parents called me about non-response, and no one would answer phone. Dad taken away in ambulance first night because he got impatient for help getting dressed and fell. Mom fell and broke hip because her red button fell off in bed. My uncle does well there but he is in good physical condition. People that need assistance with walking and showers and getting dressed should think twice.

Terrible service. Meals often take 60 minutes to 90 minutes to be served. Previous ownership did a much better job of hiring and maintaining staff. The quality of food and portions have also decreased over the past 3 years. I do not recommend.

Our mother had fallen and fractured her pelvis. After a hospital and physical therapy stay, we knew she needed around-the-clock care. This was also the assessment of the Lone Mountain when they met with our mom. We chose Lone Mountain Memory Care based on their reputation and promises of quality care. Our mother was there for only eight days before we had to take her back to the hospital. She fell multiple times while in the care of Lone Mountain Memory Care. During these eight days, we had to make multiple trips and phone calls to the team to follow-up and make check-in calls which were promised. Lone Mountain Memory Care did not fulfill their care commitment, follow-through with medical escalation procedures and return our deposit which we were assured would be by the Director.

In four years, there have been over 8 different Executive Directors. You may meet someone you like, they won’t stay. The food is expensive and of poor quality. They are unable to accommodate the most basic of dietary requests. My mom can’t have potassium, yet she cannot sub out potatoes. The lock on her door was broken by EMTS when she fell because no one seemed to have access, it took over 5 months to be fixed. Why didn’t anyone have access to her?? But the final straw? She was taken to an appointment and left there. When I called the Oaks to find out when the bus might return, I was told that they thought she was ‘home’. Luckily, I am close enough to pick her up myself and bring her back, but what if I wasn’t? She’s 87, she shouldn’t have to sit on her walker for hours, waiting for the Oaks to get it together. Needless to say, she’s moved to a much better facility. Look around. It’s close by, you’ll find it.

The only thing you can see by just visiting is its not clean , it all looks good at first visit. There is a big turnover of staff, especially in the administrative staff. I am sorry, but this is not a place that I would recommend.

Prices randomly go up. No transparency as to how prices are calculated. Recently changed medication management fee, no 30day notice or how prices calculated. Initially increased price, then said they miscalculated and increased again retroactively, had PCP reduce medications, temporarily reduced back to original level, then randomly retroactively increased to higher level and said cost now includes PRN medications taken at most once a year. Many services added onto service plan are not done but we are being charged. Fee is supposed to include making bed which they never do, housekeeping which is suboptimal and sometimes not at all, food is very institutionalized. When you ask a question about pricing they fail to provide clear answers and threaten to kick out if you don't like it. Many elderly especially with memory issues would rather stay at familiar location even if suboptimal; therefore, recommend look very hard at all options before moving in loved one.

During my two year stay at The Enclave at Cedar Park, my rent increased almost [fee removed] dollars a month, for a 480 square foot, one bedroom apartment. When my daughter-in-law and I visited, [name removed] told us that it would increase between four and six percent a year. (She continued to tell future residents that the whole time I lived there.) In the meantime, the quality of the food went down, as did the number of servers in the dining room. (Most of this happened with our last CEO. I talked to her privately, but she didn't seem to care. In fact, she was VERY rude to me.) Overall, I was extremely disappointed with my experience at The Enclave and am happy to have moved to Maple Ridge.

Run don't walk away from the Enclave food is not good and service is even worse. So many people who worked here,came and left. Work orders processed took forever or not at all. There's one person who is at the front desk who is rude and unfriendly. the concierge service originally in place was supposed to be 24/7 but not now. Front door is locked at 8:00 pm and you have to buy a key for side door to get in. Plus many more problems with the enclave,too numerous to print but I think you got the idea

We will provide additional information after we finalize the paperwork from our Attorney. My basis of stars below pertain to certain workers, but not all. But definitely not with the administration, who are completely incompetent.

Director of Nursing is rude and doesn’t care about the patients. Made up a diagnosis of dementia 2 months into my mom living here. He did so in order to say I wasn’t allowed in her room. I did not know this and they called the cops on me when I came to visit and had done nothing wrong. Resident rooms REAK of urine and they do not clean the rooms. My mom’s room was disgusting with flies bc housekeeping wasn’t cleaning. It took me asking 6 times and it wasn’t for 8 weeks that they finally did her laundry. Front office staff are horrible and front desk lady during the week is cold and rude.

A care giver gave my father someone else's medication this morning and now he is in the E.R. After spending almost a year convincing him to assisted living i am disgusted with myself and Gardens.

Beautiful building, Worst management ! Terrible experience ! I was only able to keep my mother there about a month before I had to move her to another facility. In short, my mother needed to be moved into memory care. They did not have space available, so I was forced to pay for a 24 Hour Nurse in a nursing home. Silver Glen couldn't tell me when a room would be available, so I had to pay their monthly bill and for a 24 hr nurse for over $[fee removed] k a month with no end in sight.

Lack of consistent staff is a huge problem! Sometimes they go three weeks without their rooms being cleaned. When my dad had Covid, they did not check on him at all. They even forget to feed him dinner one night. It's a good thing I am only four minutes away.

After touring the memory care for my mom, we felt the community was the best choice for location and value for our money. However, we were "sold" on a completely different experience than we received. The bulk of the activities revolved around residents being parked in front of the tv in the common area while the aides sat around on their phones. They allowed my mom to walk around in soiled clothing after meals and charged us for every time they had to help her navigate to the dining room. This is memory care, assisting residents to navigate should be an included expectation, not an added expense. And let's not mention the multitude of times they sent her to the ER in an ambulance when I explicitly told them not to. One time was for a bloody nose. Seriously?! The only time we saw the Memory Care Director was when we had a planned meeting. Otherwise, she was behind closed doors and was not at all active with residents in the community. It is kept fairly clean, so that was a relief.

They let my mom rot in her own filth for 8 months. I finally had to get her out of there places severely understaffed and untrained. If your family member has any kind of dementia or memory issues, do not bring your family member here.

We had a close family friend that worked there. And when we toured, we liked the atmosphere. In the end, they kicked her out after three weeks. She had gone out the emergency door twice. They didn't know how to handle her and they were also not staffed very well. We learned from our mistake. When we were selecting the place, she is at now

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great restaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn’t or wouldn’t hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don’t move your loved one here!

Be careful who you trust with this step in life. We only had our mom in there for a month before moving her to a new facility. Director of nursing was terribly unprofessional and couldn't keep track of meds. Missed half her meds because it wasn't on her orders, setting her back. Half the nursing staff couldn't communicate with residents because of a language barrier. The food was terrible. Ask any resident. I could go on and on. By the time we left, there was no administration to talk to about any issues. I feel bad for ever leaving my mom there even for one day.

My Mother was there 8 months too long. We were always asked to be patient and give them time but nothing changed. They were always short staffed, residents wandered aimlessly due to lack of activities and care was poor. Memory care residents do not receive the same care and meals as the Assisted living residents and unless someone speaks for them no one would know. Desserts were rare and residents would wait to see if they would get one only to get up and leave the table or if lucky would get a packaged cookie. Staff are not trained to care for memory care people. Infection control is a serious issue and handwashing is lacking. The Executive Director acts like they care but it is obvious they only try to appease everyone. The company does not acknowledge issues and dismisses complaints.

Please be cautious here. My mother fell broke her hip and passed away last month. Lot of trip hazards and lack of supervision. Anytime you ask the nurse for feedback they just started the shift and had no concern. They are concerned about the bottom line and increasing revenue. Very profit hungry. I sincerely recommend to keep looking the next place we went to were not like Green Oaks.