Spectrum Retirement

At one time the community was working for my parents but as time went by and lack of employees to work the various positions within the facility, the food and support began to show signs of decline. Menus were changed to food that my parents to get at fast food restaurants and table service was non existent. Food was set up buffet style and they constantly ran out of food. Housecleaning and laundry service took forever to complete, well past the time agreed to in the residential agreement. Complaints were filed with the owners and nothing was ever addressed. It's a sad situation for a nice facility.

They’ve got my mom wearing multiple diapers at one time. She has been sent to Mercy Hospital ER four times since she’s been there and nobody has ever witnessed her being aggressive. They have her on seven different mood altering drugs. I also paid March bill in full but they tacked on almost $2K at the end of the month.

I would tell them to look elsewhere.

There was no activity director and residents couldn't go outside because there was not enough staff. I told them I wanted to take him out of their facility after he was there 1 month and they said I had to give them a 30 day notice ..so he stayed another 30 days and then they kept his [removed] dollars...so wrong When I called the head person about 5 times and left a message, they never called me back.

If you are looking for a place for a loved one, keep looking. In the short time my mother was in their facility, there were 2 occasions that we were lied to, confirmed by her doctors and many turnovers in the staff.

If I could give it a negative rating, I would. My mother-in-law was in the Memory Care Unit for just under 3 months, and it was not a good experience for her, my husband (her son), or me. She was not properly screened prior to entering, and my information was not relayed from the sales department to the nurses. Therefore it was an inappropriate admission and she had to make a disruption move to another facility in a short amount of time, and her dementia dramatically increased to the point of dying from it a month later. Before entering, we were reassured that the medical staff could prescribe needed psychotropic medication and we found out that this wasn't the case. The staff had very limited therapeutic approaches and could not deal with my mother-in-law in her advanced late stage dementia, finally resulting in us hiring an outside caregiver to assist her in the Memory Care Unit. This place seems to only be able to deal with very quiet, passive dementia. The atmosphere of Cedar Lake's Memory Care Unit was very poor. It isn't homey at all, especially in the evening when the residents sit against a wall with a large table in the middle (that was used by the activities people), watching tv, with maybe some aides also there looking at their phones. It had a very institutional feel. Some staff did not bother to hide their displeasure or anger. I initially was quite impressed to hear that some Cedar Lake staff had been there since the opening, but I found out that that wasn't important and that even agency fill in staff can provide a higher quality of care. There were some staff who were friendly. However, there were some who constantly gave us scowling or angry looks. I can understand being distressed at the thought of being lied to and giving false information in order to gain admission, but even if that was true, the looks were quite unprofessional. And we never misled anyone at Cedar Lake about my mother-in-law. There was no questioning of us or interview with her to provide updated information about her dementia and behavior when she entered Cedar Lake months after the initial screening and the sales person apparently didn't pass along my updated information to the nurses. We had no idea that they would be so unable to cope with her. There was a complaint made by the independent outside caregiver of an aide who roughly transferred my mother-in-law. Medication that was vital and was on an increasing schedule was not properly given. We know this as the bottle was given back to us upon discharge and there were too many left, according to our records. I observed very little interaction, much less warm, friendly interaction between the residents and staff. As for the food, my mother-in-law was on a special diet and my husband observed that it wasn't always followed. The activities were probably the very best part of Cedar Lake's Memory Care Unit. The Activities people were happy, friendly, engaging people who provided appropriate and entertaining activities. And because there is the attached Assisted Living program with special activities, there was some crossover that was good for my mother-in-law. I would not recommend Cedar Lake Memory Care Unit to anyone except possibly for a married couple where one spouse needs Assisted Living and the other Memory Care and they wanted this specific location in Lake Zurich, such as being extremely close to Hawthorn Woods. And in that case, I would warn that just because the person with dementia doesn't have any "behavior problems" now, that doesn't guarantee that he or she won't in the future as the dementia worsens and then the couple would have to move again or split up.

They are short staffed. Wait time after pushing button is 30 to 60 minutes. You could be dead by then. I took my mother to my home after 2 weeks. It's beautiful but that's where it ends. To be fair, I think they are all the same. Better option for us was hiring home instead to come to my home.

I would NOT recommend this facility. Dining is a disorganized mess. There is no clear process to order and be served. The food takes too long to receive. It's served cold. The facility assesses the residents based on the level of care the facility can provide with their staff shortages, not based on the level of care of the resident needs. The housekeeping is nonexistent and we were told we would need to hire someone to clean. Communication - it's hard to keep track of who does what with so much turnover. The facility is not ADA compliant. The rooms have very slippery floors. The doors are too heavy to open by anyone who has strength issues. The window blinds are too heavy to use - the windows are difficult to open. The temperature controls can't be seen by persons with sight issues. The staff refuses to assist with these things.

My loved one was a resident at Palmilla Senior Living. Not a good experience for us.

The sales person [name removed] is great they accessed [name removed] before he went in and said he was a level 3. We told them that he was incontient and needed to be helped and reminded several times to go to the bathroom That he needed assistance in bathing dressing and personal hygiene when he was getting accessed However when we got him there none of those things were done. [name removed] often was drenched in urine and worse. They left his soiled clothes sit days in his room and the smell was awful He always is unshaved and I don't know how often he is bathed His bed was very often left soaked in urine and the toilet left soiled I spend at least a half hour cleaning up his room and getting the smell out. They leave his soiled pull-ups there for days I finally bought a enclosed trash can and ziplocks for this and it's helping When I talked to the staff about this [name removed] the head coordinator acted like we were a pest and moved him from a level 3 to a 5. Greatly increasing the price He still is not shaved and groomed even though we pay for it Some of the helpers are very nice and do there best however some are very lazy and do nothing Found out just yesterday there was a problem from Friday regarding his Seroquel (mood stabilizer)and instead of taking care of it with the V A. They let him go without his nite time meds from Friday through Monday They do not communicate with us at all It's a beautiful place but it is totally absurd that they don't take care of their memory patients and communicate with their families

The facility is fresh and lovely but it is owned by a for-profit company and that usually means it is focused on income and not resident well being. The staff in memory care is not well trained for dementia residents. They lack the skills needed to engage them socially. Families need to watch the room and interactions. I saw staff to staff and residents to residents or residents to no one. Training is not a strength of for profit

Nothing positive to share! I lived there for two years and met some nice people, and other tenants. The food was always average to lousy, the staff changed constantly in all departments and rarely were the outings anything to plan and count on. I have come to realize that Las Soleras has a bad reputation in Santa Fe and will have to work hard to turn that around, good luck!

Shiny as heck on the outside and the sales people are super SALES people. Although there are a select few staff members who are amazing, they are woefully under staffed and/or under supervised in all areas. My mom has suffered theft on several occasions, the response times to her requests for help are slow and their accounting of it is shady at best, tonight she waited 2 hours for her meal. On two occasions when I've gone to have lunch with her they ran out of plates. On both occasions the server said she would "go back and wash some." And then proceeded to come back with "clean" plates (um health codes?). The beds aren't made as scheduled...so many other areas that could be discussed. There is a new director who is allegedly working to pull them out of the mess that The Enclave has become. There is nothing in this review that I have not shared directly with her.

I don't even know where to begin, we moved my mother there in Nov 2022. We were sold by the sales people a place that had consistent long term staff, great caregivers and the assurance that all my moms needs could be met. It wasn't long before we had medication mix ups such as not receiving her meds( and her being made to feel she just forgot that they were given) and being lied to about it then literally having to go over late at night and catching the person just taking the meds up when I arrived on site, the running out of meds and not having consistently, so unacceptable. My mom took a couple falls and never once did head nurse once on site personally come to check on her. Numerous times my mother who was oxygen depended was left with no oxygen at all and thank god we had placed a camera in her room due to suggestion from nurse [name removed], that we were the ones to catch it. There is many more things but not enough space. Independent living is good but not assisted.

I do not purposely write mean and retaliatory reviews. If I am dissatisfied, I usually just don't respond to a review request, but my mother's one year residence at West Chester Assisted Living was more often difficult, frustrating and at times a danger. Communication between staff is awful. Staff to resident ratio is said to be optimal and meets requirements, but does not often meet the acuity of many residents. Call lights are not answered in a a timely fashion. My mother was sprayed all over her entire body with Fabreeze air freshener because the director of nursing said she "smelled" instead of assisting her with a shower! My mother fell many times requiring ER visits. My brother and myself would often times be the ones to find her lying on the floor. Her last fall split her head open and broke 5 ribs. She died 4 days later. The facility is new and beautifully decorated. Don't be fooled! Turnover rate is extremely high. We were promised the moon, but hit by an asteroid. So sad.

My loved one was previously a resident at West Chester Assisted Living and Memory Care and our experience at this facility was terrible. This facility is more like an Independent Living facility than it is an Assisted Living facility. The cleanliness was great, except for my loved one's room. As for the friendliness, the friendliness of the everyday staff was great but the friendliness of the Director of Nursing was terrible. The care services were poor. The staff was good except for the Director of Nursing. My loved one thought that the food was delicious. As far as the activities, they did not come get my loved one for them. They were also not giving my loved one the right medicine. They ordered medications that she wasn't even supposed to be on. When she moved in, we didn't even see a nurse. And one never called me to discuss a change in medications. Very strange. This facility was definitely not a good value for the cost.

this is not good for my brother. He is not happy and their not taking care of him. He wants to come home but I cannot take care of him more at home he has to stay here even but he doesn’t want to anymore

Don't click on contract or you may be forced to pay $[removed] without ever stepping into the building. That's wrong, but it happened! Give some customer support when not asking for a check. More info. Stop being a robot.Worst experience I ever had, because they took mom's money but refused her entry! Then wanted another month's rent because of contract.

As POA for my mother last year gave a 60 day notice to facility. The director and business manager were no longer working there in [date removed]. New director comes in and states that i am a liar and never gave a 60 day notice. She refuses to give the prorated rent of [removed] back to my mother's now estate since she has passed. Took this issue to her supervisor and she refused to reimburse the prorated rent. Now the estate will take legal action against this company.

Dad and stepmom transitioned from Independent Living at WSL to Assisted Living at WSL. Only my stepmom needs the assisted living. They require assessments to determine level of care. My stepmom is in a wheelchair and needs help to use the restroom. They haven’t even been able adequately assist for simple toileting. Since day one. They told my dad and her that they are sorry but are short staffed. They have 2 aids for the week and one in the weekend. Also Spectrum turned off the internet for everyone on the floor and not sure if it’s the whole building. Now my siblings are looking at other assisted living facilities because the care is so poor.