Spectrum Retirement

We were in this community for a short time. We did not like the staff who were not pleasant. The staff gave my father the incorrect medication. The community was clean, but they need to keep up on cleaning more often. They staff do not communicate very well. The menu was appealing and more variety. They do have a lot of activities for the residents. We could not recommend this community to other families at this time.

When my loved one stayed here there were errors with the medication. There is no communication between the nurses and the rest of the staff. There were numerous staff changes in their director of nursing. There was inconsistent care and they were not open to suggestions. They were charging for services that were not being provided. It felt like they were only in it for the money.

I had an issue with this community. We did put a deposit down on a room ,but we did find other community that suited our needs better overall. It took a while for them to refund me my money. It was a disappointing experience.

My parent was at Westbrook and had fallen several times due to lack of supervision and care. My parent had a soiled bed and wet Depends often. The facility is modern and nice, the meals are good, but the residents are not well looked after due to lack of staff and training. The charges are excessive and the place profit oriented rather than caring about the residents.

My father was in assisted living. The caregivers were unable to care for him. He is slightly over 200 pounds and they said he was too heavy and too big. The day after I moved him there I got a phone call telling me that they couldn't get him out of bed and I had to come get him up and dressed. In the month he was there they never got him going on any kind of physical therapy, they rarely took him to any activities or told him what activities were going on. He was there less than a month and we moved him to a new facility where he is happier.

The staff that offered the tour of the community Crestview Senior Living were very kind and knowledgeable.They were able to address all of my concerns and questions.The community was not very welcoming and needs some serious work.The building was older and was not well kept. The community could benefit from an update. The carpet is very used and needs to be changed.

We love the caregivers that My issue is with recent changes in cost. Even though my parent was at the highest level of care, because the corporate office issued a new computer program (working toward going paperless), my cost went up $1000.00 per month. Family members of other residents had their cost go up as much, one saying their family member went up two care levels. This extra cost does not get my parent more care, better care or extra care. It just allows the caregivers to use tablets instead of pages in a notebook. Sad, sad, sad!

Looks nice; don't know about prices, services. Need to call.

This facility was very nice looking, and the staff were very friendly. The issue we ran into was I believe they either underestimated my loved ones care needs or overestimated their ability to look out for her. We had mostly good experiences here, until my loved one suffered a fall which resulted in a serious injury. It was a very negative experience that I feel could have been prevented by properly assessing her needs in the first place. After that we moved her to a community that provides a higher level of care, and feel she is much safer for it.

I understand the stress everyone is under but this doesn't warrant rudeness and disrespect. My mother has lived at Southview for close to two years and up until recently we have always been treated with kindness. I'm positive that we aren't the only ones who call or stop by the facility with questions during these uncertain times. Trust me when I say that I know everyone is busy, I don't need you to remind me of this when I call. Hopefully, this provides some insight on how the staff communicate with us when we call. This week a care staff member informed us of several management changes, which is very concerning. Why are we the last to know when such major changes are occurring? I am very disappointed with Southview. My mother still resides at Southview and due to this I wish not to provide my name.

It is just not very good care. My mom has had multiple falls and has ended up in the Emergency Room. They are understaffed. It has not been a good experience. It has really has affected my daily life. The food is fair. It is hard the staff is not well paid and they do not seem to care about the residents. They have had a lot of staff. To see this happen is heartbreaking.

I would not recommend this place. They did not take care of my father, I had to follow up with them repeatedly for help and service. I provided them feedback in the moment. We moved him out of the facility and it took over 3 months for a refund. They were attentive for the sale but that's when it drops. It's also not a secure facility. Anyone could walk in at night. There was only the nurse at night.

My mother was a resident in the memory care unit at Lombard Place, and my experience was very mixed. There are a select few people who were truly amazing and made an incredibly difficult situation more manageable for our family. [name removed] at the front desk became like family to us. She was always welcoming, accommodating, and excellent at her job. She knew every resident and family member on a personal level and consistently made people feel valued and cared for. I also have a great deal of respect for [name removed]. She helped me navigate a very difficult situation involving a staff member and my mother and was always transparent, responsive, and helpful throughout the process. I cannot say enough good things about [name removed] and [name removed]. They took the time to build genuine relationships with my mom, listen to her, care for her, and help put her at ease. I honestly don't know what I would have done without them. They consistently went above and beyond and often seemed like some of the only people who tried.

Washing machines are only in the apartments. They are small. Mine was broken for a month before it was replaced. There is one public laundry with three disgusting, moldy machines. The drawers and gaskets are covered with mold. Residents have complained for several months with nothing being done. Maintenance is poor. There's no bistro, or place to get snacks or sandwiches. We have complained about noisy residents above us, but nothing is done. We are looking for other residences. Unfortunately, all the good ones have buy-ins.

We couldn’t be more disappointed with this facility. While the front desk staff are great, the rest of the service and facility needs drastic improvement. The food is terrible and seems to be getting worse. The housekeeping service is very sporadic and my mom has gone weeks without her room getting cleaned. The resident activities are also minimal and there are none run by the actual employees of the facility- they seem to require the residence to run their own activities. Again, for a place that keeps raising the price we are very disappointed.

I moved in on [date removed]. What a mistake. The food is fair to poor. The service in the restaurant is terrible. Almost every night you have to wait 20 to thirty minutes just to get your order in. Some nights Sometimes I have waited 45 minutes for someone to take my order. In the last month the executive director and entertainment director quit as will as the assistant entertainment director. The entertainment director doubled as the bus driver. They couldn’t even a hire someone for transportation.

My dad was only there seven days and was not taken care of. We finally called an ambulance on the seventh day because his blood sugar was at 30. I would not recommend anyone's family staying in the memory care unit at Southview. They said he would have a nurse to aids and a med tech he had two aids only.

A propped-up facade designed to display a level of quality and care that is charged for, but never delivered. Priority seems to be placed on finding new ways to collect additional fees, in a disturbing "bait and switch" style of business, rather than delivering actual care. You are told "All she has to do is press this button and someone will be there to help". In reality, you are not informed that help may take 15-30 minutes to arrive, which in some cases can be the difference between life and death. Understaffed and disorganized to deliver what is promised, oftentimes to dangerous levels, where staff are placed on duties they were obviously not trained properly for, leading to mistakes in application and timing of medicine, or falls due to improper technique in assistance. While some staff are good care-givers, others don't seem to give a care and are at times condescending, snippy and outright verbally and/or physically abusive and neglectful in their handling of your family member. You could tell when you talked to some of the better staff, that even they were upset and dismayed by the disorganization and lack of competent management, many times being called in on days-off to handle a shift that they were unprepared for. Care Plans were not given to the family. House-cleaning and laundry were not done on the schedule stated, or sometimes not at all. Doors that should be locked to outside entry after 7:00pm, were always open from the outside with ease, at almost any hour after 7:00 pm that we checked, and the list goes on... It may be better suited to people who don't need assistance, but as an assisted living place I would label it as a highly dangerous place that will fill your time with problems and stress, that no one should experience, instead of a place where you can rest comfortably knowing that your loved on is being taken care of. Given that this is your experience from the outside, you can imagine the terror and anxiety your loved one is experiencing from the inside.

The facility is under new management - and been in a transition phase for 4+ months, Traditions management was let go or resigned, they put new management in place around [Date Removed] - they are all gone but one person - staff has quit or been fired, severely understaffed and undertrained - poor communication - redid their lease and tried to force us to sign it before understanding/receiving all of the changes and addendums. Changing levels of care, but with no detailed explanation of charges. We would like to be able to talk to other families of the residents to see if they are experiencing some of the same problems we are. There is no longer an activities director, you go in and see new faces every time it seems like. Its to the point that you have to reach out to Spectrum corporate with questions (not on site management because you don't know who is in charge anymore). The care given is also in question as the nursing staff is very understaffed and not trained.

I took care of a client here with my homecare agency. The staff mistreated her so badly, the administration did nothing about it. She would sit on the bedside commode for 2-3 hours, she could not wipe herself, the staff would yell at her and tell her to do it herself.. She is 95, she did not require much assistance, minimal. They did not give her baths, we had to. There is so much more that I can say, I am happy her son moved her from here, this place is very terrifying and terrible, no one should be treated that way.