Spectrum Retirement

Our mother was forced out of [community removed] because they decided to close. She died the 3rd day she was in Lombard Place, and hospice did the bulk of her care. Lombard Place refused to return her $[removed] community fee...as did [community removed]...but at least she had been at [removed] for a year...and they had the gall to keep $[removed] for those 3 days. We chose Lombard Place because her hospice company already went there 5 days a week and we thought extra eyes would be good. We really felt ripped off by this company and there was little to no kindness shown for our situation.

Creve Coeur assisted living horrible so horrible. My mom was only there six months and they never did her laundry. They left boxes in her walkway so that she could fall and get hurt. She either wandered the halls by herself or slept. They never did anything with her to engage her like they promised, I moved her six months after moving her in there. She has been at her new facility since the end of August of last year. I would not recommend anyone give them any money or and trust their loved ones to the care of these inept horrible horrible people

This is for memory care- They are under staffed, 2 Aides for 29 Residents. Medications not given or given incorrect Medications. Never changed or showered. We do that or have asked Hospice to help. We do Laundry and administer her eye drops. Not worth the $[removed] a month

So the sales person there told me that they wouldn't be raising the rent because I wanted them to sign a contract for the rent and raising it and putting a cap on it and she promised me they wouldn't be raising the rent well they've raised it twice already in my mom hasn't even lived there a year so several people left [community removed] and went to Green Oaks with my mother and most of them have left now and went to other places because Green Oaks get you in there and then they raise the rent on you.. My mom was disappointed in the activities and the food that they give you for happy hour. It's very sparse so I called [name removed] the executive and talk to her because whenever my mom would ask them to do more activities or if they could play bingo and would they please buy some candy for the bingo? The girl would tell my mom that it's not in their budget. My mom was very upset so I called [name removed] and lo and behold [name removed]. I asked [name removed] not to tell [name removed], the activities person what I talk to her about and she went and took [name removed] right to my mom's apartment to talk to my mom and verify that [name removed] would say that it's not in her budget and of course [name removed] Said that she never said anything like that. So my mom is moving and we're very happy she's moving because Green Oaks is not the place to be. They have many apartments available now because of all the crap they've been doing.

No staff at front desk after 8. Doors locked. Family etc cannot get in without a key. Food is poor. Safety issues Don’t care and residents are afraid to speak up State various items that are not true 24 hr food available is an example

Well the facility is beautiful but there is not as much checking in your resident as you are lead to believe. It was very understaffed especially in the evening which is when my dad tends to get up, get dizzy and fall so I was disappointed by that. I could tell you several things that happened that influenced my decision to move my dad but it would be a lot to write here. I would prefer my name not be on this if you post it anywhere.

My mother was in Silver Glen for 2 months and I had to move her out !! After she contracted a UTI while at the facility She was reevaluated as needing to be placed in Memory Care, Silver Glen did not have a memory care room available for my mother to transition into. ( I was told during the sales presentation Silver Glen was able to handle her needs in every stage of her dementia & Cancer until she passed) So the management at Silver Glen required me to hire an outside 24 hour nurse to live in her room for an additional $[removed]per day raising the monthly bill over $[removed]a month with no end in sight, Management couldn’t tell me when a room would become available, the situation was financially unsustainable, speaking with management was very difficult, it was days before emails were answered the director [name removed] was very inexperienced in dealing with people, in conclusion after 2 months I had to start the process of finding another facility all over again from out of state.

We had a poor experience with HighPointe and ultimately did not move our dad into this facility. We agreed to move our Dad into assisted living (AL) and moved his belongings into an apartment (where very unclean floors required us to scrub them by hand). But HighPointe was not upfront about their assessment of residents and sole use of a “slums” score to determine AL versus memory care placement. They made no exceptions, even though their doctor and executive director both recommended AL. We were told corporate overrode staff recommendations and would require Dad to move into memory care. Staff indicated that the contract Dad signed would be void. We chose not to move him in and found another AL facility that was a better fit and willing to meet Dad at his level. Although they said they would refund the first month of rent and community fee, they are now refusing to do so. They lack transparency, integrity and good communication. We do NOT recommend HighPointe or any Spectrum property.

There is NO communication between staff and patient families. We send emails requesting information concerning the well-being of our father that go COMPLETELY unanswered. Staff turnover is quite high at all levels.

Silver Glen is a corporate run facility Their management structure is run by young inexperienced, incompetent fools, your loved ones will get in on a lowball price, and within the first couple assessments, the price will double, if your loved one needs to move to memory care, and they do not have a room you will have to pay for a private 24 Hour Nurse, in a nursing home Run away from this place !!

My loved one was moved after she had a fall there and we where told that she could not return with out rehab but her memory was to far gone for her to take direction so they shouldn't allow her back the stole [fee removed] from us and [name removed] the person in charge over there refuses to talk to us will duck and hide when we show up and will have other staff members there call us on her behalf.

My sister left there after about a month because it was so awful. Everyone seemed very nice but I soon realized my sister wasn't showering. When I brought it up they were not very helpful. My sister didn't need help just a reminder to shower every day. She had a hard time adjusting. Actually she never. They had her meds all messed up. They were giving her ones that she no longer was supposed to take . Someone had found meds that were in a cupboard that shouldn't have been brought to the facility. Nobody ever checked with me about any of that. Very concerning. When my sister moved in we did not even see a nurse. I'm sure that must be a requirement for admission.

Do not consider Dougherty Ferry for your loved one. They are understaffed, disorganized, do not live up to the expectations of the residential contract. Don't expect anyone to return a call or an email - it doesn't happen. I left hand-written messages at the front desk and no one responded. They do not administer medication responsibly. Memory care residents do not receive cues for meals, hygiene, or medication. On several occasions we overheard residents at the front desk complaining they have not received needed medications. There is no respect for our elderly.

My husband was only there for 3 weeks and fell all the time. Hospice felt that he would be better off in their [facility removed]. He was there for 8 days when he passed on [date removed]. The Enclave was horrible. Please don't recommend them to anyone.

Many promises were made when we signed on to the facility >We were promised a welcoming committee to help mom get acquainted with the facility >Promised entertainment frequently >Promised room and bathroom would be assessed and cleaned daily if needed >Promised scheduled showers >Medications were frequently misplaced >Service in dining room was poor and food was cold. I found we had to stay on top of the care of mom or it would not be done. We moved mom out after 6 months, she deserved better. Staff were very friendly, but not enough staff to complete care assigned.

I had a family member in Memory Care, who had been deemed incompetent. Resident has a court appointed guardian. There was a incident of resident trying to get out locked door. Guardian received call from fire chief, facility wanting to take resident to Emergency Room for psych evaluation. Resident was taken to ER without permission from guardian. The evaluation was negative. When resident was returned to facility, family member was told by DON that resident could not return to facility. Stated, "he is not wanted here." Police was called to take resident to jail. Facility was told they could not take resident to jail. I would like to encourage Administration to read and learn federal and state Resident Rights. Consequence to facility when violated. A thirty day written notice with reason for discharge must be given. Permission was not given by guardian to take resident to Emergency Room. This is only a few of violations that occurred.

Limit on food. Wait 1 hrs or more for food. Widow ac blows on you. Ordered yogurt but changed my mind and Ordered fruit they took unopened yogurt back. I think I went over the allowance for food. Worst facility of 2 that I have tried

Poor communication with families in regards to patient care. Disorganized leadership and staff. Do not keep accurate records of patient care to provide to drs when requested. Lots of staff turnover, in all aspects of the facility.

The care and service did not live up to the sales pitch. We were told that memory care was their speciality and that their staff was highly trained to care for dementia residents. They requested a review from us a week into our mothers’s stay which after the first week was very good. We left a glowing review. However, after about a month, everything went severly downhill. Care declined and neglect ensued. Complaints were ignored. Within, a few short months they allowed our mother to become so severly impacted in her bowels that she became septic and required a hospitalization. This also led to the placement of a foley catheter to which they upcharged an additional $[removed]/mo for increased care (a jump of 4 levels of care). Then, within days notified us that she was no longer suitable as a resident in their memory care facility and gave us 14 days to remove her belongings and relocate her. Despicable! I would not recommend this facility to my worst enemies.

There is so much staff turnover that the place is run inefficiently. The bookkeeping system is nearly nonexistent. It has taken me up to 3 mos to get reimbursed for a wrongly charged meal. Housekeeping is a joke; apartments aren’t cleaned as often as the lease says they’re supposed to be cleaned. My 3rd floor patio reeks of dog ?? from the 1st floor neighbor below me. Management is ineffective in getting pet owners to clean after their pets. Common areas smell of dog ?? and spilled food, or strong disinfectant to mask the odor. The new Exec Director is THE WORST. She’s been there about 1 month and thinks she knows everything, when she can’t even locate an inventory sheet of items provided upon move in. My advice if you live here: keep good notes and copies of all documents. You’ll definitely need them to prevent being accused of eating meals you didn’t order, having extra cable boxes and remotes for tv’s you don’t have, and for not giving 30 days notice, when actually I gave 45!