Spectrum Retirement

They were very friendly and my grandma loved the activities, but they were constantly running out of food, so my grandparents werent getting the food they paid for, and they wouldn't let us not do the meal plan and just buy groceries. My grandpa also developed dementia while there and they allowed him to get into dangerous situations, including when he wandered 5 blocks away in the middle of the night. We ended up moving my grandparents out after 5 months.

We opted against it because it was older and not as good a location for my mom and clearly lacked help. The food pick up and take back to room was a deal breaker. Liked the facility and the people a lot. The set up was not as nice as other places.

They are a nice facility and the best we felt however they had a lot of turnover during the time of us for no contracts etc which was very frustrating and even hard to sign an agreement. We got through. Staff super nice but lower so time to get took a little longer than like...overall it's fine..

Beautiful community with wonderful amenities. I was concerned with some of the answers to my important questions.

I toured this community. Initially, we liked it. But I had heard feedback from a few others about staffing issues. I also had trouble with getting a callback from them with questions we had. We decided to go with another community.

The tour was very good. But I was disappointed in our experience after the tour. They said they would accept my loved one to assisted living and we put a deposit down. Then after assessing, they said my loved one needed memory care. That was not the case as my loved one was fully functional, they just could not be alone all the time. It took us quite a while to get our money back.

It was a nice and newer facility. The apartments were smaller. They did not offer too many activities. It felt sterile and cold, and was not really a good fit for my loved one.

We had two really big issues right when our loved ones was moving in with the director that left just a really bad taste in our mouth. We felt they lied right to our face when it comes to our loved one medication being lost. We felt she is not very accommodating. The day to day staff are great. Our loved one does not always participate in the activities and we aren't sure if its by her doing or because since they are somewhat understaffed they do not have enough people going around reminding the residents what is going on.

Good community for those who need minimal assistance, and they didn't have a lot of male residents here.

I have problems with the upper people their poor communication on their part. They would take a long time to call me and sometimes that call never came.

We toured with Hilliard and it is a very nice facility. There were just some cons that we came upon that we knew this was not going to be the right fit. One of them being that they do not take the medicaid waiver after 2 years. They were also still under strict covid protocols so we were only allowed to meet with the gal in her room.

Like the rest of the United States Lincoln Meadows is having a hard time filling the staffing for the community. In the memory care unit the weekend staffing is a big challenge in keeping the staff. Medication management, hygiene, dressing, and bathing assistance is some of the care the community is able to provide. The communication with the management has been good. The communication with the staff in the memory care unit on the weekends has been challenging for the family.

The tour at this community was really good and the community did a good job showing us around and giving us the information that I needed. This was one of my last choices we just did not feel that this was the right environment for my loved one.

This might be an acceptable place for independent living. I probably wouldn't recommend for assisted living. We aren't getting the services we were promised such as laundry service. The friendliness of the caregivers is pretty low. The communication with the staff about our loved one is lacking and could be improved upon. Housekeeping, laundry, changing of linens, the room, the utilities, scheduled transportation, 24 hour staffing and emergency services team, and all the meals are to be included in the monthly rate. The weekly housekeeping, and laundry once a week has been sporadic at best. For the first six weeks that my loved one was in the community these services didn't happen at all. My loved one really enjoys the meals. There is a daily special and a menu the residents can order off of. My loved one has been raving about the food to the family.

This felt cold and they didn't have friendly staff. They had small rooms. It was more expensive for what you would receive for us.

Our family had an in person tour and it was a nice community but just not overly impressed with what we saw.

I would be nice to have had a suggestion list of what we would need to move in and cost upfront. told upfront about things we can't have - always telling us we need to meet with so & so for this & that - no explanation. not having people get back to you. the care givers are great.

It did not seem as well kept as some of the other facilities that we were touring.

Very hard to contact someone in Corporate office. They keep all contacts hidden. My mom lived there for 5 years and in the end they would not give her the refund she was due. Administration was always changing and never followed up with problems.

Between Covid affecting the amount of staff available and the turnover of management, limited the communication needed as a new resident. The plan that was promised to help with acclimation never materialized. There are some front line staff that did a great job, when something was needed. We also chose this facility because of the smaller size and the look of the clean and inviting common areas. The only complaint about the building is the thermostat. It is too complex. Many of the menu items were very good and almost over sized for older adults. If the staffing issues were removed, thus would be a good deal.