Spectrum Retirement

I had an issue with this community. We did put a deposit down on a room ,but we did find other community that suited our needs better overall. It took a while for them to refund me my money. It was a disappointing experience.

My parent was at Westbrook and had fallen several times due to lack of supervision and care. My parent had a soiled bed and wet Depends often. The facility is modern and nice, the meals are good, but the residents are not well looked after due to lack of staff and training. The charges are excessive and the place profit oriented rather than caring about the residents.

My father was in assisted living. The caregivers were unable to care for him. He is slightly over 200 pounds and they said he was too heavy and too big. The day after I moved him there I got a phone call telling me that they couldn't get him out of bed and I had to come get him up and dressed. In the month he was there they never got him going on any kind of physical therapy, they rarely took him to any activities or told him what activities were going on. He was there less than a month and we moved him to a new facility where he is happier.

The staff that offered the tour of the community Crestview Senior Living were very kind and knowledgeable.They were able to address all of my concerns and questions.The community was not very welcoming and needs some serious work.The building was older and was not well kept. The community could benefit from an update. The carpet is very used and needs to be changed.

very high turnover of staff. Why are good caregivers leaving?

We love the caregivers that My issue is with recent changes in cost. Even though my parent was at the highest level of care, because the corporate office issued a new computer program (working toward going paperless), my cost went up $1000.00 per month. Family members of other residents had their cost go up as much, one saying their family member went up two care levels. This extra cost does not get my parent more care, better care or extra care. It just allows the caregivers to use tablets instead of pages in a notebook. Sad, sad, sad!

Looks nice; don't know about prices, services. Need to call.

This facility was very nice looking, and the staff were very friendly. The issue we ran into was I believe they either underestimated my loved ones care needs or overestimated their ability to look out for her. We had mostly good experiences here, until my loved one suffered a fall which resulted in a serious injury. It was a very negative experience that I feel could have been prevented by properly assessing her needs in the first place. After that we moved her to a community that provides a higher level of care, and feel she is much safer for it.

I understand the stress everyone is under but this doesn't warrant rudeness and disrespect. My mother has lived at Southview for close to two years and up until recently we have always been treated with kindness. I'm positive that we aren't the only ones who call or stop by the facility with questions during these uncertain times. Trust me when I say that I know everyone is busy, I don't need you to remind me of this when I call. Hopefully, this provides some insight on how the staff communicate with us when we call. This week a care staff member informed us of several management changes, which is very concerning. Why are we the last to know when such major changes are occurring? I am very disappointed with Southview. My mother still resides at Southview and due to this I wish not to provide my name.

It is just not very good care. My mom has had multiple falls and has ended up in the Emergency Room. They are understaffed. It has not been a good experience. It has really has affected my daily life. The food is fair. It is hard the staff is not well paid and they do not seem to care about the residents. They have had a lot of staff. To see this happen is heartbreaking.

I'm not very happy with Palmilla after finding out my father in law's apartment has bed bugs. He's been out of it for one week now while they treat for the problem. Only one person called to say what happened and no one seems to want to tell us what is now happening. Even two visits has not fielded answers!

This facility may look nice, but beware of the pretty facade because it is NOT well run. The salesperson promised us the sun, moon and stars for our loved one and acted like she didn't know us once he moved in. The entire upper management team is TERRIBLE and very unprofessional. The Director of Nursing was a nightmare to deal with and regularly used inappropriate language with our family. So tacky. The staff had very little patience or skill to deal with people with dementia. The caregivers were sweet to our loved one, but not very effective overall because upper management did all of the decision making. A few of the nurses were also very good. Cedar Lake should be avoided completely and you should look elsewhere if you do not want to end up moving your loved one again at a later time.

rent is too expensive. There is alot of gossip with the staff. They think residents and families don't know but we know.

In four years, there have been over 8 different Executive Directors. You may meet someone you like, they won’t stay. The food is expensive and of poor quality. They are unable to accommodate the most basic of dietary requests. My mom can’t have potassium, yet she cannot sub out potatoes. The lock on her door was broken by EMTS when she fell because no one seemed to have access, it took over 5 months to be fixed. Why didn’t anyone have access to her?? But the final straw? She was taken to an appointment and left there. When I called the Oaks to find out when the bus might return, I was told that they thought she was ‘home’. Luckily, I am close enough to pick her up myself and bring her back, but what if I wasn’t? She’s 87, she shouldn’t have to sit on her walker for hours, waiting for the Oaks to get it together. Needless to say, she’s moved to a much better facility. Look around. It’s close by, you’ll find it.

The only thing you can see by just visiting is its not clean , it all looks good at first visit. There is a big turnover of staff, especially in the administrative staff. I am sorry, but this is not a place that I would recommend.

Prices randomly go up. No transparency as to how prices are calculated. Recently changed medication management fee, no 30day notice or how prices calculated. Initially increased price, then said they miscalculated and increased again retroactively, had PCP reduce medications, temporarily reduced back to original level, then randomly retroactively increased to higher level and said cost now includes PRN medications taken at most once a year. Many services added onto service plan are not done but we are being charged. Fee is supposed to include making bed which they never do, housekeeping which is suboptimal and sometimes not at all, food is very institutionalized. When you ask a question about pricing they fail to provide clear answers and threaten to kick out if you don't like it. Many elderly especially with memory issues would rather stay at familiar location even if suboptimal; therefore, recommend look very hard at all options before moving in loved one.

During my two year stay at The Enclave at Cedar Park, my rent increased almost [fee removed] dollars a month, for a 480 square foot, one bedroom apartment. When my daughter-in-law and I visited, [name removed] told us that it would increase between four and six percent a year. (She continued to tell future residents that the whole time I lived there.) In the meantime, the quality of the food went down, as did the number of servers in the dining room. (Most of this happened with our last CEO. I talked to her privately, but she didn't seem to care. In fact, she was VERY rude to me.) Overall, I was extremely disappointed with my experience at The Enclave and am happy to have moved to Maple Ridge.

Run don't walk away from the Enclave food is not good and service is even worse. So many people who worked here,came and left. Work orders processed took forever or not at all. There's one person who is at the front desk who is rude and unfriendly. the concierge service originally in place was supposed to be 24/7 but not now. Front door is locked at 8:00 pm and you have to buy a key for side door to get in. Plus many more problems with the enclave,too numerous to print but I think you got the idea

We will provide additional information after we finalize the paperwork from our Attorney. My basis of stars below pertain to certain workers, but not all. But definitely not with the administration, who are completely incompetent.

Director of Nursing is rude and doesn’t care about the patients. Made up a diagnosis of dementia 2 months into my mom living here. He did so in order to say I wasn’t allowed in her room. I did not know this and they called the cops on me when I came to visit and had done nothing wrong. Resident rooms REAK of urine and they do not clean the rooms. My mom’s room was disgusting with flies bc housekeeping wasn’t cleaning. It took me asking 6 times and it wasn’t for 8 weeks that they finally did her laundry. Front office staff are horrible and front desk lady during the week is cold and rude.