Spectrum Retirement

Seems hospice was more helpful. Enclave was ok at first, but communication could have been better. Once my sister passed away communication stopped. They did not say a word and did not provide a final summary statement.

My loved one was previously a resident at Peakview Assisted Living and Memory Care and while the experience was mixed. During our time, each month was a battle to get anything corrected. I believe there was something going on. Overnight firings for unjust reasons. Hiring of untrained staff. It was interesting, for sure. I spent more time going over bills helping the person in charge of that....meeting with great people who said "I was correct" only to come back and they were fired. The staff was wonderful...the administration there was not what it should have been.

My husband is no longer there. We had issues and I decided to take him elsewhere.

I would tell a friend it's probably as good as the next place. My biggest complaint has been with the business office they raise fees and take the money from our account without any notice, email, phone call. High turnover in staff is very frustrating. We didn't really invest with the staff because they didn't stay. This was at a director of nursing level.

Understaffed, not able to maintain good quality staff members. It takes too long to get service on meals (wait time is very long), food not at the quality that was originally advertised, but, it's fair. Medication being administered okay. Overall it's okay, my loved one wants to stay.

High turnover, but long-term staff is good. The day staff friendliness is great. Management friendliness is okay, they are very slow to respond. It took 10 days to get the results of a UTI test. They can't retain and Activities Director for long, but when one is there it's good.

The review is based on the 19 days they were there. When we interview them before moving in they said they were overstaffed...they moved in and everyone said they were overworked and every aid said someone called off and it took them sometimes 30+ minutes to respond to their call buttons. I think their staffing has gotten stronger BUT still understaffed in my opinion...at least for what they quoted in their interview process. The facility was always clean, however when it would snow they threw salt on the sidewalks but those were not always plowed and cleaned off. With the exception of the understaffing and not responding in a reasonable amount of time, many nurses and aids knew their stuff, even the new grad RN knew some, but if she didn't she would find out and actually come back with the answer, never left us hanging. I'm a picky eater and even I liked the food! Knowing their needs I was quite disappointed to find out the true staffing ratio...only ONE nurse on at night for the ENTIRE facility! Most of the time only one aid at night too. That's dangerous in my opinion! Luckily she didn't need much care if any... he was completely careless. Luckily the day he moved in he went on hospice care and we had 2 sets of people caring for him daily, plus family. The residence was very nice, the care they promised and dished out during the walk through/interview process didn't match up. The pay scale for the services needed/rendered did not compute...I did medicine for 25 years...their care didn't even come close to what we paid monthly!!!

Overall, the staff are friendly and relatively nice. There are a few that don't have the best attitude, but I think that is due to staff shortages like everywhere else. I do think they could do a better job at getting the residents involved in activities. It is basically up to the resident to search out what is happening and get involved. The food quality seemed to be better a few months ago. It has gone downhill a little bit now. Overall, I think it's a pretty good place. I'm not sure it's worth as much money as they charge. I've had a few problems with communication as far as medications and I would suggest that anyone that puts their loved one there be very cognizant of what they are giving, as far as medicine and just make sure you kind of stay on it and not just assume that they are doing what they are supposed to be doing.

[name removed], the executive director is outstanding .Very caring. I picked this community because it was the only one in the area with cottage living .

The staff could not be nicer!!! We picked it because it was small, close to my mom and the rooms were nice and spacious

My sister is adjusting a bit better, but she's still requesting better attention to her needs, especially since she's at the top level of care and paying more for each level. Lombard Place has not so far lived up to it's selling pitch, especially for her dialysis needs.

Too much turnover in staff. Difficult to reach managing staff. Clean and new throughout. Day to day staff is very friendly. Management is slow to respond. Too much turnover to have a higher score. Mismanagement of a bad situation with another tenant. Sloping downward as activity director left a couple of months ago and has not been replaced.

The main issue was that skilled nursing was not available on a regular basis. When my dad had fallen and gone to the hospital. I learned from the hospital, that the facility thought my dad needed rehab before returning to the facility. I did not like that the facility did not communicate this with me themselves and that rehab was not available there at the facility. They had told me that rehab was available when I registered him for care.

Follow up to make sure that things are true! For example, I was told a facility bus takes the residents to and from doctors appointments and that is not true. I was also told that a resident could enter at a skill level of 0, which is also untrue. The food is not appealing and the food groups are not always there, i.e. vegetables. There doesn't appear to be a set day for housekeeping and showering, it is just "whenever" the staff has time. Additionally, there is a fee both for carry out and delivery of meals. The delivery fee is double the cost of the carry out fee.

Our family had an in person tour with Hilliard Assisted Living and it was actually my stepfathers favorite, however it scared us off with the failing of them getting back to us in a timely manner.

My loved one was previously a resident at The Enclave at Chandler Senior Living. The cleanliness and friendliness were great. The staff was good. However, they don't have enough staff in the Memory Care unit. My loved one fell often. Falls happen, they told me. No, I would not recommend The Enclave at Chandler Senior Living for Memory Care.

Our family had an in person tour with experience Hilliard Assisted Living and it was just not going to be the place for our loved one. It had 2 floors and we had to provide furniture (I believe).

I toured with The Enclave at Cedar Park and this was when COVID at the time was a bigger problem. Enclave didn't even know if they tested their staff. They would have gotten a 4 for the tour, but the lack of covid policy is what drew us away at the time.

My husband and I moved in less than a year ago. We fell in love with the community and the amazing staff. Unfortunately there has been significant turnover with the directors and short staffing on amenities offered for housekeeping and maintenance. The people who made this community great are no longer with the company and I’m afraid we may not want to stay much longer. The staff that is left have been rude and unhelpful, and as residents we don’t feel like our voices are being heard.

When it comes to the meals and dining services we have no opinion but the contract says the guest can purchase food but covid has changed that). The staff has always been nice, one particular caregiver works very hard. Others have been seen sitting on their smartphones. If they are on break, they need to go to break room. That's not a good look.