Spectrum Retirement

The staff in memory care seemed caring and nice but management were in over their heads. Food was so poor in memory care that ODH was called. They did a great job getting the people in memory care to participate in activities. The management is condescending and quick to blame others, little is their problem. The memory staff caregivers were doing the best that they could do.

Kitchen/Service and house keeping is a nightmare. Cafe style turned into buffet but has improved. Service can be from 10min to 45min to get your food. House keeping was promised as 1/week but that only happens if you continually request and follow up. Can't keep food servers or house keeping. There needs to be a major change in management. I am strongly considering having to move to a different facility. Some of the staff are great but the bad ones ruin the entire experience.

Horrible food, very slow food service. Takes 2 hours to get served breakfast. Moved out. Took them 6 months to repair my broken dishwasher. Very slow to fix any issues in your apartment. Given 2 spears of asparagus at dinner and asked for more and was told no that was one serving. Bland overcooked food. Orange water they call carrot soup....

I am currently a resident at Las Soleras Senior Living. The current Executive Director is a HUGE improvement compared to the last three that I have experienced while being a resident here for a little less than a year. I strongly feel that this "Independent Senior Living" facility needs to NOT accept residents who are in need of assistance. While living at Las Soleras I have seen two separate new residents being brought to the facility on gurneys. Recently, a 90+ new resident was reported to have wandered the halls knocking on doors and asking "do I live here". This same resident wandered away from the facility on a Friday night and was found (dead) days later after extensive searching.

So many frustrations over the years. This facility has too many staff changes Starting at the top, from executive director to the kitchen staff. There is a clear lack of communication between the staff and residents family. When they do share information it is to the wrong people. They quote you once price for care, and 1 week later, the increase the price then another week later it goes up again. How can they be so wrong about estimating a persons level of care in one month. And don’t hold your breath for a call back. This place seemed like it was a nice place without being overly expensive, but ultimately it becomes more expensive and more frustrating than the facilities that are initially more costly. Do yourself a favor and try someplace else.

Resumes are the closest you get to perfection and the Enclave showed care and activity that would be the best fit for [name removed]. Personnel changes happen everywhere and new staff needs to adapt rapidly. Some of the charges are ambiguous and I needed to make outside changes to fit. Overall I'm appreciative of the care [name removed] is receiving.

Our loved one has been here for two years. The decor and location are excellent (which is what sells the place). Once the pandemic started, they cut services down to almost nothing. Residents ate on paper plates and plastic cutlery for 2 years. Turnover is very high. The first director we met, [name removed], was excellent. She was fired for refusing to fire her sales person who was undergoing cancer treatment. I think they’ve had five more directors (within two years). They fired their best handyman who did so much for residents, [name removed]. They fired their head cook. They fired at least three front desk ladies who were all excellent and knew the residents well. It is about heads-in-beds and profit at this place. The residents have to wait for an hour at dinner to get their food and the quality has taken a dive. They do not mind raising rent though.

It's a great place for a healthy elderly person. Great food, fairly nice staff, and great activities. They just are not set up for a hospice situation like they promised us.

STAFFING SHORTAGES INCLUDING NO CHEF SO FOOD WAS BARELY EDIBLE. TOTAL RIP OFF. i DONT BELIEVE THEY WILL BE IN BUSINESS MUCH LONGER. [removed] deposit for lousy activities although they worked hard Beautiful building which is deceiving

We had such high hopes for this facility. Up front, it looks very nice and pleasant and the sales force makes you feel like you're the most important resident, but the behind the scenes care, food service and overall efficiency of this facility is a 1/5, at best. The food service is horrendous, serving luke warm food and at times still frozen food to patients whom are room or bed bound. Meals are often forgotten or 3-4 hours late, or, the wrong meals are delivered and nothing is done about it. When mentioned to the front desk, you will get an apology, but that's as far as it goes...the terrible service and poor quality continues. The actual quality of the food served is 1980's college cafeteria grade. Cardboard has more flavor. Assisted living residents are paying for laundry service and cleaning, yet in the 6 months my mother has been there, her room has been cleaned 3-4 times. The therapy care is very good 4/5. Nursing 3/5. Once you sign the contract, they do not care about you.

My Mother was a resident in Assisted Living from Nov 22' until she passed in Aug 23'. The plus points: The Lead patient staffing lady (assistant to the Director of Nursing) and a handful of aides she assigned and trained. The Activities Director; the Lead Rn of Memory Care. The minus factors: The Executive Director, Nursing Director and Spectrum. My Mom as a Hospice patient for approx 4 months before she passed. She was oxygen dependent. There were instances she was left without oxygen and medication delivery times were always in disarray. They insisted charging meal delivery fee even when too sick to go down. It has been 3 months since my Mom died. To date, neither the Executive Director or the Director of Nursing have yet to reach out to express condolences. Not a word. There is no reason, no excuse that is acceptable for this simple lack of human decency. A no-name corporate reach-out was an insult. Buyer Beware when it comes to choosing Lincoln Meadows in Parker Co.

My loved one was previously a resident at Palos Heights Senior Living and overall we were very disappointed with his experience at this facility. During my loved one's stay, their caregiver turnover rate seemed to be high, which impacted continuity of services. They seemed disorganized and to take any input suggested as an insult. I will say, they did have a few very good caregivers that truly cared.

The sales team at The Enclave at Round Rock Senior Living made us feel like everything was running smoothly and that they were making improvements. After moving my mom in, we quickly realized that this wasn't the case. The Executive Director was let go a few weeks ago and corporate came in to hear feedback from residents, but nothing has been done to make improvements. They need to hire more staff and more qualified staff. Meals are taking 1-2 hours and the kitchen and dining room are not cleaned well. My mom has quit eating in the dining room because she feels ill when she does. The activities offered are very limited. We would not recommend this community. My mom calls it an old folks home because that's how it feels. She wants to live somewhere where they want to help the seniors thrive and be active. Enclave is not this place.

This facility is understaffed to provide level 4 care. They made promises to provide level 4 care for our mom in memory care but it wasn’t provided. There were many instances where only one staff person was caring for 8-10 memory care patients. My best advice to anyone moving their loved one into this facility is to place a Wi-Fi camera in their room so you can monitor the care that your loved one may or maybe not getting.

The dining room has been a problem for years and it still is today. Residents can't get what they want to eat, they are always out of basic items and it takes forever to get served your food. These are all basic functions of any caferteria or restaurant and Green Oaks has not been able to figure it out. Also the cleaning service is supposed to come every 2 weeks and you are lucky if you see them once per month. Other than this, the rooms are nice and the residents are freindly.

While the staff is compassionate and friendly, the facility is understaffed, like many facilities. What is especially unfortunate is that they are inflexible with adjusting the amount they choose to bill in the 30 day period after my family member left the facility. His care level was at their highest charge as was his medication administration. Yet, now that he's not there, they continue in the last 30 days to bill the full amount rather than reduce it to a lower care level. He's not even there but they refuse to adjust the bill. Their reasoning is that they plan 30 days in advance the staff they will need based on the care expectations. While this makes sense, they are understaffed and would likely not be sending anyone home anyway. It took me having to call corporate before I was given this explanation. Up until that call I was told, "Sorry, it's the policy". I don't hold this against the care staff as they were great.

I would not recommend the community to anyone. Everything was wonderful in the beginning, and then after a while things started to go down hill. The staff was constantly changing. The family would have to clean the apartment, laundry, and more for our loved one. This was supposed to be included in the fee per month. The pills would be left and the staff wouldn't watch our loved one to take their medications. The promises weren't fulfilled by the staff that were told to the family. Hospice was wonderful to work with my loved one and family. The therapists were wonderful to work with my loved one. The meals were chosen for our loved one instead of our loved one getting choices. There are fees for delivering meals to the resident's rooms.

We picked this community because, it was close to our house and they had availability when we needed it. They were very nice and accommodating when we moved my father in law in there. We changed our opinion after he was there a few months and moved him to another facility. I would not recommend to others.

Management turn over is a big problem at Westerville Senior Living. The dining hall has no set process to serve and the food takes long to be served and it's usually cold. There is very little help with getting residents from wheel chairs to dining chairs. The facility is lacking in ADA features - the doors are too heavy, the floors are slick, the elevators close too quickly. Communication between staff and family is lacking. The Nurse Practitioner offers very little. The medications are distributed at odd hours. No, I would not recommend this facility to others.

I liked that it was closer to central Phoenix but there were two things I didn't like 1) the sales lady spent more time talking about the community instead of trying to find out what my Moms needs were and 2) It smelled like a urine filled nursing home. And that was in an independent living side. The smell was horrible. I was afraid of what the assisted or memory care section smelled like.