Spectrum Retirement

Resumes are the closest you get to perfection and the Enclave showed care and activity that would be the best fit for [name removed]. Personnel changes happen everywhere and new staff needs to adapt rapidly. Some of the charges are ambiguous and I needed to make outside changes to fit. Overall I'm appreciative of the care [name removed] is receiving.

Our loved one has been here for two years. The decor and location are excellent (which is what sells the place). Once the pandemic started, they cut services down to almost nothing. Residents ate on paper plates and plastic cutlery for 2 years. Turnover is very high. The first director we met, [name removed], was excellent. She was fired for refusing to fire her sales person who was undergoing cancer treatment. I think they’ve had five more directors (within two years). They fired their best handyman who did so much for residents, [name removed]. They fired their head cook. They fired at least three front desk ladies who were all excellent and knew the residents well. It is about heads-in-beds and profit at this place. The residents have to wait for an hour at dinner to get their food and the quality has taken a dive. They do not mind raising rent though.

They were short on staffing which was an issue in regards to providing coverage discussed during the sales process.

It's a great place for a healthy elderly person. Great food, fairly nice staff, and great activities. They just are not set up for a hospice situation like they promised us.

STAFFING SHORTAGES INCLUDING NO CHEF SO FOOD WAS BARELY EDIBLE. TOTAL RIP OFF. i DONT BELIEVE THEY WILL BE IN BUSINESS MUCH LONGER. [removed] deposit for lousy activities although they worked hard Beautiful building which is deceiving

We had such high hopes for this facility. Up front, it looks very nice and pleasant and the sales force makes you feel like you're the most important resident, but the behind the scenes care, food service and overall efficiency of this facility is a 1/5, at best. The food service is horrendous, serving luke warm food and at times still frozen food to patients whom are room or bed bound. Meals are often forgotten or 3-4 hours late, or, the wrong meals are delivered and nothing is done about it. When mentioned to the front desk, you will get an apology, but that's as far as it goes...the terrible service and poor quality continues. The actual quality of the food served is 1980's college cafeteria grade. Cardboard has more flavor. Assisted living residents are paying for laundry service and cleaning, yet in the 6 months my mother has been there, her room has been cleaned 3-4 times. The therapy care is very good 4/5. Nursing 3/5. Once you sign the contract, they do not care about you.

My Mother was a resident in Assisted Living from Nov 22' until she passed in Aug 23'. The plus points: The Lead patient staffing lady (assistant to the Director of Nursing) and a handful of aides she assigned and trained. The Activities Director; the Lead Rn of Memory Care. The minus factors: The Executive Director, Nursing Director and Spectrum. My Mom as a Hospice patient for approx 4 months before she passed. She was oxygen dependent. There were instances she was left without oxygen and medication delivery times were always in disarray. They insisted charging meal delivery fee even when too sick to go down. It has been 3 months since my Mom died. To date, neither the Executive Director or the Director of Nursing have yet to reach out to express condolences. Not a word. There is no reason, no excuse that is acceptable for this simple lack of human decency. A no-name corporate reach-out was an insult. Buyer Beware when it comes to choosing Lincoln Meadows in Parker Co.

My loved one was previously a resident at Palos Heights Senior Living and overall we were very disappointed with his experience at this facility. During my loved one's stay, their caregiver turnover rate seemed to be high, which impacted continuity of services. They seemed disorganized and to take any input suggested as an insult. I will say, they did have a few very good caregivers that truly cared.

The sales team at The Enclave at Round Rock Senior Living made us feel like everything was running smoothly and that they were making improvements. After moving my mom in, we quickly realized that this wasn't the case. The Executive Director was let go a few weeks ago and corporate came in to hear feedback from residents, but nothing has been done to make improvements. They need to hire more staff and more qualified staff. Meals are taking 1-2 hours and the kitchen and dining room are not cleaned well. My mom has quit eating in the dining room because she feels ill when she does. The activities offered are very limited. We would not recommend this community. My mom calls it an old folks home because that's how it feels. She wants to live somewhere where they want to help the seniors thrive and be active. Enclave is not this place.

This facility is understaffed to provide level 4 care. They made promises to provide level 4 care for our mom in memory care but it wasn’t provided. There were many instances where only one staff person was caring for 8-10 memory care patients. My best advice to anyone moving their loved one into this facility is to place a Wi-Fi camera in their room so you can monitor the care that your loved one may or maybe not getting.

The dining room has been a problem for years and it still is today. Residents can't get what they want to eat, they are always out of basic items and it takes forever to get served your food. These are all basic functions of any caferteria or restaurant and Green Oaks has not been able to figure it out. Also the cleaning service is supposed to come every 2 weeks and you are lucky if you see them once per month. Other than this, the rooms are nice and the residents are freindly.

While the staff is compassionate and friendly, the facility is understaffed, like many facilities. What is especially unfortunate is that they are inflexible with adjusting the amount they choose to bill in the 30 day period after my family member left the facility. His care level was at their highest charge as was his medication administration. Yet, now that he's not there, they continue in the last 30 days to bill the full amount rather than reduce it to a lower care level. He's not even there but they refuse to adjust the bill. Their reasoning is that they plan 30 days in advance the staff they will need based on the care expectations. While this makes sense, they are understaffed and would likely not be sending anyone home anyway. It took me having to call corporate before I was given this explanation. Up until that call I was told, "Sorry, it's the policy". I don't hold this against the care staff as they were great.

I would not recommend the community to anyone. Everything was wonderful in the beginning, and then after a while things started to go down hill. The staff was constantly changing. The family would have to clean the apartment, laundry, and more for our loved one. This was supposed to be included in the fee per month. The pills would be left and the staff wouldn't watch our loved one to take their medications. The promises weren't fulfilled by the staff that were told to the family. Hospice was wonderful to work with my loved one and family. The therapists were wonderful to work with my loved one. The meals were chosen for our loved one instead of our loved one getting choices. There are fees for delivering meals to the resident's rooms.

We picked this community because, it was close to our house and they had availability when we needed it. They were very nice and accommodating when we moved my father in law in there. We changed our opinion after he was there a few months and moved him to another facility. I would not recommend to others.

Management turn over is a big problem at Westerville Senior Living. The dining hall has no set process to serve and the food takes long to be served and it's usually cold. There is very little help with getting residents from wheel chairs to dining chairs. The facility is lacking in ADA features - the doors are too heavy, the floors are slick, the elevators close too quickly. Communication between staff and family is lacking. The Nurse Practitioner offers very little. The medications are distributed at odd hours. No, I would not recommend this facility to others.

I liked that it was closer to central Phoenix but there were two things I didn't like 1) the sales lady spent more time talking about the community instead of trying to find out what my Moms needs were and 2) It smelled like a urine filled nursing home. And that was in an independent living side. The smell was horrible. I was afraid of what the assisted or memory care section smelled like.

My mother in law lives here. Many promised services not delivered in reality. Examples: The only vehicle for outings was out of service ~ 4 months. Furious staff turnover. Lacked a cook for weeks, wait staff bravely tried to cook so there would be food, but not good. Pay to have meds supervised because of memory problems - despite repeated instruction that they MUST watch here take them, they don't so we frequently come and find days of untaken meds. Supposed to be on staff doc, but in reality there is no care for anything other than trivial stuff that can be scheduled far in advance. Even when there are obvious serious medical problems and great pain staff is paralyzed and has no idea how to get us care. Only option is $expensive ambulance ride to ER. Don't put anyone you love here unless they are COMPLETELY independent and can drive. If you need anything other than an apartment with cafeteria, this place is bad to dangerous.

I'm very unhappy with the amenities that both of my loved one's receive/don't receive at Green Oaks. There are so many amenities that have never been available since they moved in and now they have no housekeeping because their staff quit! Maybe the management company needs to focus on the residents' wants and needs versus saving money! They're paying a lot of money for nothing......the problem is they won't complain. Poor service in the dining room. The café and coffee bar have never been open, but they advertise it. Deplorable how they are taking advantage of elderly people! I would NEVER recommend this place to anyone!

The experience has disappointing for the family and our loved one. They are short staffed overall. There are limitations on choices for the residents meals and quality is no up to par. Housekeeping they are supposed to come in every other week. The family or loved one needs to call to make sure this service is getting done. We were not told about different options such as limitations of food, that guests such as family isn't able to eat in the dining room and this is still going on. This was disappointing to find out after the fact of my loved one moving in. The staff communication with the family has been okay. There have been times that I've not received a phone call back and I realize they are busy and short staffed.

I had to laugh at the response which stated that the residents consistently compliment the menu. Perhaps in the assisted living portion. There is little variety and I see them push their food away. Most is fried, frozen, reheated. Rarely do you see fruit or veggies or a real meal. They would be better off with lean cuisines and a bowl of fresh fruit. The place is gorgeous, but that's where Spectrum put all their $$$$$. Kind, compassionate workers, but if you check out reviews on their other websites you'll see the food is a major complaint. This is my second review, so it should only count as one person. Food is getting worse, not better. I will be the first to post a positive review if corporate changes the food to tasty and healthy.