Spectrum Retirement

Apartment was very small. Dining experience left a lot to be desired not due to food due to rules of management. Residents very friendly. Management at facility difficult and unreasonable.

I was not impressed with this community. It did not seem clean and had a terrible smell. The staff were nice and they offer activities.

My mom and dad are not there anymore. It will not fit the needs for them. They were able to provide to make them comfortable.

The community at Three Oaks Assisted Living was wonderful when our loved one first arrived but things have changed. The community has reduced the staff because of recent resident vacancies. The staff that are left are stretched very thin in having to assist all of the residents. My loved one has not been receiving the level of care that they were once providing when our loved one first moved in.

My family member has lived at the Homestead for nearly 5 years. I was initially thrilled with the facility, however, over the past year, things have deteriorated. Multiple construction /renovation projects have been ongoing for the past 5 months. A garage/storage unit for residents has reduced the number of visitor parking spaces significantly. In my opinion, new carpet on the staircase has too much padding, making it a safety hazard for residents with compromised motor skills. The new furniture in the entry area is not at all comfortable and is not what is shown on this website. New chairs were installed in the beauty salon over a year ago. Standard foot rests are a safety for residents with reduced physical mobility issues. I initially spoke with the administrator a year ago about possibly ordering ADA compliant footrests. Those footrests have not yet arrived although I have been told on multiple occasions they are coming. Transportation services and activities for residents and family members have decreased. Finally, the quality of food served in the dining room has consistently declined. I am saddened that despite the efforts of many dedicated employees, the Homestead is not the same facility if was 5 years ago and I can no longer recommend it to those searching for a homelike long-term care residence.

I have had four family members at Hickory View for many years since 2001 -- it is now early April 2016. The new manager (since late 2015) has made many changes that are not for the better: adding garages for the cottages, at the expense of parking for visitors is clearly not an improvement. There have been several construction and reconfiguration projects inside that took months (many months!) to finish -- and some are still not yet complete. These unfinished projects are a hazard to residents and unsightly to everyone. Recently, we were informed that staffers are no longer available to move residents' furniture (a regular bed to the closet to make way for a hospice bed). Our family member was also told that she may not take a banana from the breakfast area to eat in her room -- that the banana must be eaten in the dining room. Really? A banana must cost all of $.14. The shuttle bus availability is much curtailed, and outings are less frequent. I understand that this is a for-profit business, but I am sure that just the mismanagement of recent construction projects have cost much more than the shuttle service, staff helpers, and a whole crate of bananas. I know that many of the staff -- some of whom have been there many years longer than the new manager -- are embarrassed and disenfranchised as well. While the facility is nice, at this time, I cannot recommend Hickory View because of the decreasing level of services provided, lack of parking, poor morale, low visibility of the site manager (I have not yet even seen her), and silly 'rules' in the dining room.

My friend has lived at Las Soleras for a number of years. I am a frequent visitor. Problems: constant staff turnover, including management; extremely poor meal service in terms of consistent food choices/availability; inconsistent cooking and wait staff; extremely long waits for meals. Repairs on apartments are also inconsistent and slow to be completed. Corporate owners/investors have no concern for running a smooth, welcoming and healthy senior facility, cutting corners, micromanaging management and treating staff and residents with disregard. It’s a beautiful physical plant with an infected core.

Make sure to read the fine print of their contact. They charged my mother for 60 days of services she did not receive. The care was mostly acceptable however the staff was always rushed when taking care of my mother. Staff turn over was definitely a problem.

Too big to care, lots of turnover,

My mom needs assisted living temporarily after she had a fall. She has made some friends but in the month and a half she has been there, they have lost all of their serving staff in the dining room because of corporate greed. All of their management staff has been very slow to respond to any questions or concerns. My mom never got an orientation. The food is ok at best. They rated me mom at a care level 5 just to get the most bang for “her” buck. Ver few of the activities are actually run by staff and very few are actually in place. Very disappointed with all the promises made but not delivered.

I guess it's no worse than any other but services keep getting cut, food going downhill, and there's a shortage of workers. At least our Golden retriever has more room outside than other places I looked at.

While this facility has some staff that is genuinely caring, the services promised are lacking for the cost. Things that are promised that are not delivered: healthy, tasty food, weekly cleaning services, group exercise classes and fast response time. When the room cleaning is done, it is poor. They need more help, but the cost should be decreased if there is not enough staff to do as promised. Management says they are responding to complaints, but nothing changes — staff just keeps fluxing. This has been a frustrating experience. We want good care and respect for our loved ones.

They do not have enough staff, especially overnight, to handle someone if they need a higher tiered level of care (which they offer for $$). Its unfortunate. They offer it....but can't possibly deliver it.

The promises from the tour didn't match once you sign up to be there I felt they are not honest with all the hidden cost and even we tried to discuss this they became very defensive and not professional Unfortunately we were already committed

It's a nice place with friendly staff. However, we were promised a lot to get us in, that never happened. This as well as a big rent increase is why mom moved.

My parents lived in AL for 20 months. Issues from day one with invoices. About 10 of those months were spent trying to make sense of charges and disputing them. Emails left unresponded to. Staff turnover led to miscommunication and confusion. 3 different AL head nurses during that short time. Min. # of caregivers in AL during day and typically 1 working nights which caused dangerous situations for my mom. I stayed many nights due to lack of help. I increased level of care on paper for both parents, $$$$, but nothing was done differently. Before they left, head nurse and manager supposedly communicated to Finance of overcharge but it became "lost". Meds were delayed many times. NP from provider changed 3 times. Food was usually poor quality, missing order. They moved out first week of month and pd whole month. 2 months now, still no refund for the rest. We will be charged $[removed] for norm wear and tear on small bedroom carpet. This place made so much work for me. Much money wasted.

Things that were supposed to be being done were not. After several requests many of the problems were still not being addressed or taken care of. Another resident kept coming in my mom’s room and stealing stuff from her. They were asked several times to keep her door locked but even after several request it was not being done.

Had issues with surprise billing and communication about my loved one in a timely manner. Administrative staff constantly gave me the run around. Told me what I wanted to hear and lacked follow through. Had to take my loved one out of HighPointe within 9 months of being there due to the amount of issues we were having. I ended up filing a grievance with the state.

This is not the place for you: If you object to people knocking on your door at odd hours looking for people or wanting to enter your apartment. If you are not used to the loud noises of airplanes. If you do not object to noises in the wall. No one seemed to identify the problem. Probably loose pipes in the wall that band at random times of the day/evening. If you do not object to a loud, noisy dryer, they will not take out of commission. People run it late at night even with two other dryers that are perfectly fine. The front desk /marketing staff is anything but professional. They confront and yell at residents in front of others. If they have something to say they should take them aside to address any issues.

The things they could improve on: When resident pushes their button for assistance, they could at least get there in a timely manner. Several occasions when my dad would wait for an hour before someone would check on him. They also have extra charges if they have to do extra laundry, trash or cleaning anything that is not on the specific day. They were not up front about these charges.