Spectrum Retirement

I was not happy. There was a lack of communication between the different staff in the departments. They expect the residents to advocate for themselves, so there was a lack of supervision. They also seemed to have a lack of follow through. It's a new place, and they are understaffed, and not very well trained. When someone goes out sick there is no replacement. The young ladies that work on the day to day staff are okay. They are pretty unorganized. The facility is beautiful and the food is good, but the care is not there. I was not impressed.

Highpoint is horrible!!! My grandmother was there for only one hour and ended up falling and being hospitalized. They would not help her, they would not go evaluate her to see if she was a good fit afterwards, they would not refund us the down payment of $2,000. It was horrible.

This facility is not all it's cracked up to be. The floor plan, staging, and exterior may look great, but it's lipstick on a pig. There's an unusual turn over in staffing - even in management, considering there have been at least 5 directors or more in the last 2 years. Caregiving staff is always short (and marketing sells this idea of "private caregivers for each resident" which is far from the truth). There's really only 1 caregiver scheduled for at least 20-25 residents in the assisted living area alone - and that's when they are not short-staffed! In addition, there's always new faces in the dining room practically from week to week! Lincoln Meadows is extremely over priced with costs for just living (with NO assistance) in AL starting around $4200+ per month. God forbid your loved one actually needs assistance in the Assisted Living section of the community - escorting, med passing, dressing toileting, and bedmaking (just to name a few) can add thousands of dollars more to the cost of living at this not-so-great facility. And take my word for it, you are NOT getting your money's worth!!!! Management is incompetent and doesn't actually "know" any of the residents. If you ask them a question about your parent/loved one, you will get a more honest and accurate update from the caregivers, NOT the nurses or administrator - I guarantee it!!! I have never seen any of the nurses on staff "working" on the floor. Instead they sit in the office doing only God knows what. No wonder they don't know their residents! The dining staff is very rude, and the food is not that great. Residents may have to wait at least 45 minutes or more just to be served in the dining room! Also, If you look more closely - inside the facility - you will see the building is not all that clean either. The laundry rooms seem to ALWAYS have broken machines, no laundry soap, and/or is not clean. You can walk past some of the residents' rooms (if their door is open) and the apartments reek of foul odors. There have also been hints of verbal/physical abuse from caregiver to resident, and [removed]/intimidation from management to staff. This is the short version of my observation, but I wouldn't recommend this facility to my worse enemy!!!!!!

Westview is a wonderful place for your loved one if they are a problem free resident. If your loved one needs a little bit more personalized care or extra attention, this is not the place. Our loved one was doing fine until he had a couple of issues commonly found with dementia patients. Westview called an ambulance in a non-emergency situation, without our permission and without notifying us. Our loved one was sent alone in the ambulance to the hospital where he waited by himself until we were able to arrive. We were then notified that he was not to return to Westview. Luckily, we found a place that is capable and willing to care for our father.

They say that they're assisted living and memory care but they are not equipped to accommodate assisted living, or they don't realize what they are really supposed to be. They would let her sleep through meals. They called me to tell me that she needed to go to the E.R., they called me instead of 911. They sent the wrong patients records with us.

I pulled my loved one out after 3 weeks, we were very disappointed in our experience. They did not care for my loved one as they should have been. They did not cater activities to individuals interests of the residents. They were not following any covid social distancing protocols in the memory care unit and 15 out of the 24 residents got it. Right before we left, they got a new nurse and I think she has good potential. I would tell others that the meds are completely separate cost from the levels of care. It is a nice looking facility but is not well run.

This place is a beautiful but expensive warehouse for old people. You pay top dollar for sub standard care. There is not enough staff for the needs of the residents. Now they have taken the cookies away and want all the residents to supply their own garbage bags now, also there is a computer instead of a person who takes your food order. Maybe we should just get an expensive apartment and order Grub Hub. Save your money and live with your kids.

I could not explain how unorganized this place is my mother has been her for years and the charge nurse does not know is role at all he wanted the nurse to call me instead of the er of my mothers condition he is never on the floor always avoiding problems when it comes to residents falling never to be found sits in his office for nine hours a day doesn’t even know the residents that are truly there I give all the respect to the caregivers they go through so much while there boss just sits in his office all day long doing nothing that’s just ashamed very fake boss over there he has no respect for anyone!!!!

Housekeep is infrequent and shoddy at best. Food is terrible. This place is in a nosedive!

When we arrived at my Grandma’s today, she was sitting in a big pile of pee, everything wet. They are supposed to take her to dinner at 4, but no one was anywhere to be found. We had to clean her up, change her & take her to dinner. They finally took her dinner order at 5:30pm, while we continue to clean the mess in her apartment. This has happened in several occasions, we pay extra to have them help her with the bathroom, but they don’t. Other times, she’s been totally dehydrated because they don’t refill her water. The facility looks nice, but they are failing at the basic care they are supposed to provide. Very disappointed.

I am very disappointed in the lack of transportation opportunities that the Enclave offers. Also, I was told before I moved here that the food would be prepared by the chef. Well most of the time I eat off the regular menu. I am getting tired of hamburgers.

This place is a huge disappointment. My parent has lived there since it opened and let me tell you that the pictures and what is promised is NOT what you get. Staff turnover is ridiculous -constantly someone new and then they’re gone. The dining room is the biggest disaster- always understaffed. Seniors should look forward to the dining experience but they have to wait so long to be served that sometimes they get up and leave and that’s unacceptable! The food is below average and recently they did away with the elegant white tablecloths and now use plastic placemats and you have to ASK for water, jelly, condiments, etc. They used to have glasses and a pitcher of ice water on every table but now it’s gone. The bistro seldom has any snacks so I have to buy groceries for my mom in addition to the expensive rent she already pays. Housekeeping is hit or miss and my mom never knows when she will get her shower because the resident assistants don’t always come when they’re supposed to. The staff for the most part is friendly but there’s a huge problem with mismanagement here. They can’t seem to find and keep a director. Right now there is a temporary one and the previous directors were very disliked. Seniors do not like change! They want to feel like it was in their own homes but all I hear is complaining from the residents about how everything has gone downhill and it’s only been open for a couple years. I’m embarrassed that I chose this place for my mom because it is not like the brochure and what was promised. I’m looking at other senior communities and would not recommend Green Oaks to anyone. My mom's last years shouldn’t be stressful.

Don’t let the looks deceive you. If you have a family member that resides here I suggest putting in your 30 day notice and look elsewhere. Not only did they SKIP calling the primary emergency contact they harassed me trying to force me to come forcibly take my grandfather away. They seem to not understand the law at all in regards to well anything dealing with seniors. I received incorrect information about my legal limitations with my grandfather. The woman that “welcomed” us gave inaccurate information about what an assisted living facility could do bs an independent living. The director panicked and called me in the middle of his panic again trying to get me to break the law and commit assault on my grandfather. This place is only after your money. Please please research further.

I wish I could give this place zero stars. They are sneaky, and negligent They used to be great and now things have gone way down hill. There are no RNs on staff. There is not enough staff. My Grandmother was in there. They did not shower her for 3 days and left her smelly and dirty. She fell and fractured her knee and they said nothing was wrong. We found out from the ER it was fractured for several weeks. They allowed her to drink out of a dirty, smelly rusted water bottle and just kept refilling it without washing it. People stole things from her room One of the aides was caught dragging her out of the dining area. She fell out of bed and no one knew for at least an hour and then they moved her not knowing if she had a broken neck or back and could have paralyzed her, said the EMTs moved her and then admitted they were the ones that moved her. When she got to the hospital she was anemic and very dehydrated. Please keep your loved ones away from here It isn't safe. If something happens they are sneaky and lie. When my Grandmother was taken to the hospital they sent people over and tried to get her records, which is against the law. Finding great care for a loved one with dementia is so hard. This is not one you should consider. Also be careful looking at some of the reviews on other sites like Google, as some are from their employees

When my wife's disease progressed to the point that I could no longer care for her, we found Mountain Park Senior Living. In the beginning (2017), we could not believe our luck in finding a place to care for my wife. In the 18-months that my wife was in Memory Care, the staff has almost completely turned-over and the cost of care has risen nearly 40%. Last month, my wife passed. I am currently trying to get the unused pro-rated rent monies returned to my bank account. The only way (according to MPSL lawyers) is to make the check payable to my wife - you know - the dead woman. Good luck to the rest of you.

Mom was a memory care resident at westview of Ellisville, we had to move her out because of lack of care, rudeness by staff, and despite numerous complaints, no changes were made. All of the best staff have left because of the meanest, laziness and uncaring behaviors of the director and her staff. I don’t understand how that continues. Is the administration blind to what is really going on?

Terrible food! OH my Lord! They’ve got to be kidding!!! I wouldn’t feed my pets what they serve!!!!

Food is absolutely terrible. Also verty dirty.

When you get older, the quality of the meals you eat is important not only to the quality of your life, but often, to the quantity -- the remaining years you have left. Seniors frequently do not get enough nutrition, and they can experience serious health issues as a result. So it was especially dispiriting to hear from our aged relative that the quality and quantity of food provided at Rigden has declined dramatically, apparently as the result of a corporate initiative to cut costs. We are moving our relative out, and advise other children who are considering a place for their mom or dad to pick an establishment more consistently committed to residents well being. We are seriously disappointed in Rigden Farm. Beware. Former glowing reviews are no longer operative.

PLEASE do not send your loved one to this facility. My father was at Lincoln Meadows so he could receive an IV antibiotic prior to his surgery scheduled on 1/22/18. He never made it to surgery. To say that the facility is understaffed is only a part of the problem. Much of the staff we came in contact with did not have the skills necessary to be dealing with sick patients. Even more egregious, my father's chart/medical records did not represent the true state of what was occurring at the facility. It was a blatant attempt on the part of the facility to exonerate itself of any wrongdoing. We entrusted Lincoln Meadows with the care of our father, and they failed him in every respect. It is such a tragedy because it should not have ended the way that it did. The night that he passed, I called the facility three times, pleading with them to do something. He was dehydrated and his body was shutting down. I demanded that I speak to him, and when they held the phone up to his ear, he was incoherent. The nurse tried to tell me that he was sleepy as I argued that that was not the case; he needed to be sent to the hospital. We got the call five hrs. later that he had passed away at the facility. To add insult to injury -- the disrespect shown to my father's body, after the fact, was appalling. The facility had at least 30-45 minutes to "clean him up" prior to our arrival. IMAGINE walking into my father's OPEN room to find him completely naked, gown covered in vomit and twisted to the side of his neck like a noose, with his face covered by a towel. That is an image I will have to live with for the rest of my life. Now, IMAGINE that once he was "presentable", you heard your mother scream because staff had forgotten to unplug his bed and his lifeless body began to move, making her think that he had come back to life. IMAGINE that you are the last person in the room with him, holding his hand, praying over his body, and waiting for a funeral home representative to appear. IMAGINE that instead of a funeral home representative, you feel the arm of a Lincoln Meadows staff member brush up against yours as she attempts to offer your deceased father his meal tray. IMAGINE that you have been living with this nightmare since 12/29/2017. IMAGINE having to live with the guilt and anger of having put him there in the first place. My goal in writing this is to save someone the heartache of what we've had to endure.