Spectrum Retirement

We leased with The Oaks starting in September 2023 and have already received 2 rental increases. The most recent is a change where they are mandating the selection of a meal plan at a minimum of $[removed] per month. This is a 10% increase in the cost for a service that we did not want. Their food is poor, service is limited. They often promise the adding of services but never deliver and the shuttle services are only available on a limited basis.

Even when you pay for certain care, you do not always get it. They run out of food items a lot. And quite often, you do not get what you ordered. The rent price is good, but they nickel and dime for everything which ends up not making it economical or affordable.

It is close to my home. I'm hoping they will improve staffing and cleanliness soon. I like to visit often. However, I would not recommend Dougherty Ferry to other families right now. They have a lot of work to do. Supposedly they are having trouble with staffing.

From the outside it looked like a good place . Nice , newer facility and they had activities for the residents. Of course, I thought [name removed] would be in the assisted living wing at first . As it turned out [name removed] had to go in memory care which for a loved one is depressing . What that means is the activities are very limited when compared to assisted living.

Training staff better on how to handle folks with different degrees of dementia. The thing I didn't like about the community was lack of returning phone calls by upper management. And also when they quote levels of care they need to be clearer on exactly what that means. [name removed] was at the highest level of care, but yet he was allowed to roam the hallways by himself.

It was a really nice place. It was hard for my mom to adjust to community living. Her health went downhill, and she had to move into a full-care nursing home. But it was friendly and inviting and the the staff was great. It was really a great place.

I think it's fine, it's close by, some things I may be expecting more but I don't want to cause a fuss as it's a learning process for us as to what's expected and what's done. Overall I would recommend to others.

The facility is attractive and clean. Most staff seems friendly and nice but lots of turnover which seems to be the case in most independent living facilities. While my mom is happy with her particular apartment in Independent Living she’s not happy with other aspects. Food is not very appetizing, activities are pretty much nonexistent. Some silly nickle and dime charges that really shouldn’t be extra. It’s honestly not as advertised in the lovely brochure or as described on the sales tour. If I had to do it again I would have eaten a dinner or two and spoken to a couple of residents to get a better feel. Just do your due diligence! I do feel like she’s safe.

Memory Care Review- In general the staff that take care of the daily needs of residents are always friendly and helpful. The place itself is nicely decorated, lots of light and nice outdoor space. Activities in MC are also good considering the challenges. The food is marginal at best. The kitchen in memory care isn't stocked properly, glasses too heavy for residents etc. Minimal supplies so someone is always having to run to main kitchen trying to find something. MC courtyard landscaping not kept up like rest of community. Many weeds and overgrown. They take care of the space in early June and then just forget about it. There is only 1 working clothes dryer and it has been that way for months. My point... attention to details and repairs in MC isn't up to par as compared to rest of building. I know I notice more than the residents do. As a care giver you need to stay on top medication management for a loved one. While they administer the meds...sometimes it seems without questioning if it makes sense. I think the med management will be better going forward. Not sure if you could ever give a memory care 5 stars as the nature of the residents makes it a very challenging place to work. Despite having room for improvement, my family member will be staying at Green Oaks as in general it works.

The facility itself is new, nice and clean. The staff turns over often as does management. There is no cohesiveness to how the staff is managed and that negatively affects the service to the residents. It's not a great environment to live out one's final years.

My complaint would be that my Dad needs more care and attention and I just wasn't sure if this was the right fit because it always smelled like pee in his room and when his cloths came back from the wash they still smelled like pee. We were forced to find my Dad another place because he got into an altercation with another resident who were bothering my Dad but we had to leave. But it's ok now, He is at a place and doing much better now.

Dad has had an issue with the food service & quality since day 1. Days when staff doesn't show; limited food; or limited options.

The kitchen staff is the worst. A half hour past the time they're supposed to start serving breakfast, you see no one and when you go to the kitchen they're sitting on their butts telling you to wait. I wish someone would teach "a supposed chef" how to cook an ordinary egg, because they have no idea how to do it. Unbelievably incompetent kitchen staff in every way. There are a couple "resident assistants" with "an attitude and a half". Extremely unfriendly and just downright miserable" and everyone knows who they are but no one does anything about it.

The meal service have steadily declined. The meals are served cold, quality is just not the same in one years time. Staff turnover is a nightmare for Crestview. The number of activities are less. The guest performances on Fridays at happy hour have diminished (they say the can't afford). The cost of rent has been raised twice since moving in I believe. Raise is causing many to move. Most staff members are fabulous. They are understaffed for housekeeping and nutritional services.

There has been significant turnover in staff and workers. We are on the fourth Executive Director in a year. The best aides moved on. Housekeeping is hit and miss. Those most satisfied are bringing their own housekeeper. Families complain about lack of communication at each town hall. The move in process was not complicated. I personally think that the food is not good. However, I require a special diet that no one offers. One good thing is that they publish the menus so I can work around it to eat food that I should. The activities were great and creative for awhile, but have gone downhill in the past few months. The best thing about this place is that it is close to my location for medical appointments and also close to my family.

Seems hospice was more helpful. Enclave was ok at first, but communication could have been better. Once my sister passed away communication stopped. They did not say a word and did not provide a final summary statement.

My loved one was previously a resident at Peakview Assisted Living and Memory Care and while the experience was mixed. During our time, each month was a battle to get anything corrected. I believe there was something going on. Overnight firings for unjust reasons. Hiring of untrained staff. It was interesting, for sure. I spent more time going over bills helping the person in charge of that....meeting with great people who said "I was correct" only to come back and they were fired. The staff was wonderful...the administration there was not what it should have been.

My husband is no longer there. We had issues and I decided to take him elsewhere.

I would tell a friend it's probably as good as the next place. My biggest complaint has been with the business office they raise fees and take the money from our account without any notice, email, phone call. High turnover in staff is very frustrating. We didn't really invest with the staff because they didn't stay. This was at a director of nursing level.

Understaffed, not able to maintain good quality staff members. It takes too long to get service on meals (wait time is very long), food not at the quality that was originally advertised, but, it's fair. Medication being administered okay. Overall it's okay, my loved one wants to stay.