Spectrum Retirement

The staff in the front office has been kind and helpful. They are just struggling in the kitchen, which is a very important aspect of these types of facilities. If there was a title to give the review, I would put "needs a lot of help in the kitchen/food". Had we known this was a struggle we probably would not have chosen this place. But I do know that they are aware of it and they're probably working on trying to remedy it.

I would score higher on 1 and 8 but we had to pay the entire month of her stay plus the one time activity fee that she never used due to being bedridden. So it was about $[removed]for 8 days. So for us, there was no value, had we known she was so deteriorated we would have kept her in the previous facility. Had she stayed there longer it's a great place and a good value. They gave us about $[removed]back and that's it. But we signed the contract so it was our loss. Otherwise it's a beautiful place. I would not recommend for someone near end of life. It is a good place wish we knew about it sooner we. Very clean and accommodating it's just that our timing was bad

They - like everyone else have shortage of staff and there are many days I spend lots of extra time w/mom. They are fed well, most of the staff is kind & caring. They do try activities. They also make an effort to have residents not sit in their room but come to common areas. They need more aides

Food is the biggest complaint. Inconsistency in food quality and waiting staff is my concerns. Facility is adequate. Senior staff is all corporate. Staff is friendly but consistency of food quality and service is troublesome.

Rents increase significantly each year ($[removed]+ this year), yet the services provided (emergency services and staffing) are being taken away. Imagine elderly residents having to try to "save" other residents because staffing has been reallocated and common areas are no longer monitored for dangerous situations or likely accidents. Its unfortunate that the caring staff at these facilities have their hands tied by the corporate greed and willingness to toss out the old to make room for the new. It was just last year that my review of a spectrum community was given an excellent rating. It is unfortunate that they cancelled essential services and raise the cost to live their, so significantly.

We moved my mom to High Point about 3 months ago, selecting the facility based on location, cleanliness, and commitments to and "always open" dining room. We truly like everyone we have dealt with at the facility (although the dining room does have restrictions on when my mom can eat). There is onsite therapy through a 3rd party that has been a godsend for my mom. The issues I have are that we had problems on our initial invoice, and not only are most of them still not resolved, the subsequent invoices have duplicated some of the issues compounding the problem. At this point, there are about $[removed] in charges I have been told will be refunded, but still have not been after 3 months. From my mom's perspective, she has told us that the residents complain that the food doesn't change much from week to week, so she is very tired of eating the same things over and over. Also, while they have a shuttle bus out front, there are very few outings, only internal activities.

I was told to pay for the appt. and I would get money back when I left. I not only did NOT get my refund when I left, I had to go there repeatedly trying to get more than $[removed] refunded to me. I will never go back there again as long as the same people are running the place. For me it was a good location and I had the littlest appt. It was just fine.

My mom moved in 1 year ago. It’s a beautiful building however services have gone downhill. We were quite pleased in the beginning however due to the facility downsizing staff it has greatly affected their efficiency. The food quality is described by the residents as ‘sometimes edible’. The portions are extremely small. Based on the amount of rent, this should be minimum a 4 star place for these seniors to live. Their occupancy rate is quite low and understandably so.

This place wasn't for us. We gave it a year and moved to a golf condo that we are in love with.

It would be helpful if there was a family portal with schedules, a way to communicate with staff, etc like are common with daycares and even doggie daycares. Room is ok for what we are paying, they do have a salon which we are not using, no other amenities that I am aware of.

My mom was there for about 3 years. While the facility itself is beautiful and well maintained, over that time, rent went up and service and food diminished. We found the food to generally be unhealthy options and not well prepared. Sadly, there are almost no options for outside food delivery in Anthem unless you are into eating pizza, burgers and Chinese. When they stopped doing check-ins and discontinued the emergency button service for independent living, it made live very difficult for us. Housekeeping in the common areas is good, but we did not find that most of the housekeepers did satisfactory work in the unit. There aren't many good options in the North part of Phoenix, but we would look more closely at alternatives before selecting this place today, knowing what we now know.

The staff can be hit or miss depending on shift. There are some staff that have the heart to deal with with dementia patients and know how to talk to patients and get results, others who don't seem to care. I think management tries to train them.

I ordered yogurt then changed my mind to get fruit, they gave me fruit and took the y yogurt back. You are only allowed so much food then you can't have anymore. Don't go there

Staff was very knowledgeable and friendly. If in your price bracket great...we moved in and led to believe Grandma could stay there....but Medicare changed up on us

Was told there would be an introduction for resident, there was none. Room and cloths weren't cleaned. Medication wasn't given. Was told there would be a refund, there wasn't. Left room better than found.

The staff is very nice actually. The food is pretty bad- consistently bad and when you are older- this is one of the only things they have to look forward to. Almost immediately after we moved our mom in, they increased rent and then decreased care (reduced staff in evenings, no longer have the ambulance button, etc). You just get the sense that as they reduce the services they aren't replacing anything with niceties for the folks living there

I can only speak on the Memory Care Unit. The food didn't seem all that healthy. With brochures showing various nutritious meals it seemed many of the meals were deep fried. I was there on several occasions for lunch or dinner. With memory care having a much slower pace, there were many times when employees seemingly had nothing to do and were on their phones a lot. The communication was not all that great. For example; if you have to throw anything away for whatever reason, the family/caregiver needs to know. This could be soiled clothing , shoes and /or bedding..I would advise anyone looking at the Gardens to tour the place during lunch or dinner.

They weren't doing all they were charging us for. Plus lately they keep changing the person in charge.

I want to love this place - great location - great rooms. The staffing isn't great. Mom even broke her hip and the staff didn't know where the ambulance took her. Next morning we got a call that mom was missing (not in her room). No follow-up after her break. Would love staff that want to care for seniors, know their names, check on their well being. There did not seem to be the personal touch. If you need assistance or extra care, not really the place for your person.

The staff are not available. Don't respond, too busy to ask any questions. They need to have more veggies on the menu and offer more activities for the residents.