Spectrum Retirement

As much as love as I know they provide to my family member every single day there I do feel some issues as no place will ever be perfect. My family member does not always change clothes every day which was on her list to provide. In addition, some times her bed is not made and bathroom cleaned until I ask for housekeeping. I love all the entertainment and activities but would love more variety especially on Sundays seems like a lull in events. Movies at night are not amazing so hoping they can get more musicals as so many residents love music. More outings would be nice as they look forward to them!

It is a beautiful place with great food. I really appreciate the dedicated and long-term staff who have always been very kind to my mother.

Happy cheerful community.

The people we met were nice. This is a beautiful community and the room they showed us was lovely. The room was a little farther away from the dining room than we would have liked. This community seemed to be more for independent residents.

My mother has recently made the move into this community and so far I have no complaints of how things are going for her. She is really enjoying her time there so far and making friends with the other residents. The staff are friendly and I am comfortable with the care she has been provided. She has had no issues with the meals and is starting to get involved in some of the activities they have to offer. Overall it is has been a great fit and I would recommend it to anyone.

The person that took us on tour was friendly. This community looked very nice. They seem to offer some nice amenities. This community just seemed a little to large for our loved one.

This is a beautiful community. My mom had previously lived here, and we had thought of bringing her back after her stay in the hospital, but we needed more of an assisted living community. The staff is very friendly and caring. And it is a very clean and well-maintained community. I would definitely recommend this community!

I have no complaints about the tour I had received at this community. The building was nicely maintained and everything was very clean which is always a positive to see. I just think this place would be better for my mother if she was looking more into the independent living then the assisted living.

My tour of the Lombard Place Assisted Living went great. The staff was very friendly and helpful, they answered all of the questions I had. The place seemed clean and well maintained. The decision came down to location. Other than that this community was great.

The community overall had an institutional look. It was old and outdated. The layout was not that great. It had a hotel feel to it, long hallways to the rooms. There was a lot of residents and the place seemed a bit crowded, My loved one enjoys her privacy and quiet time and for her, this place was a bit loud. The room they showed us during our tour was redone, new paint and new carpet. The staff were al very friendly and answered all of my questions.

This community was nice, however I fell it was a little pricy for the services offered. The staff I met were nice and the community was clean.

My husband is doing pretty well here at HIghPointe some things are better than others. It is a nice looking community never had any concerns with that. The meals are okay some meals are better then others. It has been an okay experience so far the staff has been kind and helpful to us with everything. This is a community that I would recommend to family and friends.

Rated care services lower than what I probably should have, but there is a problem with providing some service that was promised.

We toured here as we were looking for options. They were one of our "back up" places. They were okay, they looked good, and they would work, but we had a different first choice in mind.

I didn't like that one because it's very institutional looking. It’s like a hospital. It’s very grim and it's just looked like nobody was happy in there. I might have got them at a bad time but I just wasn't prepared to see that. That’s more severe care. That’s what a real nursing home is. It looked clean and everything but I guess it’s probably not Southview’s fault. It’s more my problem. Actually, that’s probably exactly the kind of place we need soon. I was just not prepared to see that. I am going to revisit Southview, now that I am thinking about it and now that I’m more accepting of what's happening with my mom. I need to go and look at it with new eyes.

Mountain Park Senior Living is a relatively new community, only 18 months old, so they have had a few growing pains. Overall, I would say they do a very good job of providing a wonderful environment for independent senior living. I have no experience with their Assisted Living or Memory Care units, so will not address those areas except as they impact the independent living residents. Mountain Park provides beautiful and functional common areas and comfortable apartments for their residents. They offer a wide-range of activities to engage residents. Many of these are simply groups of residents with common interests coming together, such as card groups, craft groups, book clubs. Others like movie nights, monthly mystery bus tours, day long trips to area attractions are organized by the activities, or fun department. Each resident has "lifeline" cord in their personal bathroom and one to wear. Within a 10 mile radius, they provide transportation for doctor appointments, church, grocery, drug and department stores on a scheduled basis. Special arrangements can also be made for personal errands within that 10 mile radius. There are a few issues to note when considering Mountain Park. If you are looking at an apartment on the second or third floor, please know that the elevator on the independent living side of the building has been out of service multiple times in the past few months, over entire weekends more than once. There is only one other elevator, located on the assisted living wing, meaning it is used extensively. This often causes long waits or people struggling with stairs that should be on the elevator! The most contentious issue seems to be the dining room, where residents have expressed many concerns from portion size to selection. Some selection issues are due to personal taste, others to medical issues affected by available choice, others to simple nutrition concerns. For example, a recent meal choice included sides of corn, pasta salad, potatoes, all starches, with no green vegetables available. I have personally been there when there were simply no entrees, except a salad were available for two people at my table. everything on the menu was either fried or loaded with sugars and/or sodium. One of the other concerns I have heard voiced more than once is they run out of items before service hours are half over, and often are out of them for several days. I was there once when they ran out of two of their "standard" salad dressings. I was told by a resident that they had been out of them for at least three days by then. My loved one says the quality of the food served is dependent on who is cooking. One comment I have heard from several residents is that they wish the woman, Linda, who runs the bistro had the supplies to make daily salads with fresh greens. They believe she is excellent and attempts to accommodate individual tastes, but has very limited resources to work with. Overall, I would say they do a good job and provide a fairly safe, friendly environment. They simply need to clear up the elevator and dining room issues to be an excellent facility.

This is a great facility for assisted living. I am looking for independent living at this time so it is not for me.

Food is very poor quality. No choices for special dietary patients. Black mold at the front planters. Watering tube to planters are exposed and are a liability to slip and trip at the main entrance. Large staff turnover.

First, the positives... it's a lovely, attractively appointed place. Decor throughout the facility is nice and well kept. Her apartment is perfect for her. Staff in the dining room are courteous, kind, and accommodating. The facility is clean and grounds are attractive. My mother is on the independent side of the facility, so I can't speak to the care of those in the assisted side. [name removed] and [name removed] at the reception desk are excellent. The activities are great. Mom loves bingo and the music programs they often have. On the downside, however, we have to speak about turnover. When we first moved Mom in, there were two outstanding people in management. [name removed] was the sales manager and everyone loved her. One day she was just suddenly gone, leaving residents to wonder what had happened and why. Then the other manager, [name removed], disappeared as well. No real explanation, just a generic letter to residents saying to "bear with us and thanks for your understanding." [name removed] was wonderful, as well as warm, welcoming, and very hands-on at the facility. So, it was sad to see both of them gone, and leave everyone wondering why. There is also too much turnover in the dining room. And the food is kind of just fair. Some things are better than others, but it really leaves a lot to be desired overall.

The facility is beautiful, the amenities are great. Communication is difficult. The woman who was our main contact also left and it's been hard to get some straight answers at times. That would be my one complaint. But over all, it's been good. They are great with my father in law. Very patient with him and with us as we adjust to the new environment.