Spectrum Retirement

This facility was very nice looking, and the staff were very friendly. The issue we ran into was I believe they either underestimated my loved ones care needs or overestimated their ability to look out for her. We had mostly good experiences here, until my loved one suffered a fall which resulted in a serious injury. It was a very negative experience that I feel could have been prevented by properly assessing her needs in the first place. After that we moved her to a community that provides a higher level of care, and feel she is much safer for it.

I understand the stress everyone is under but this doesn't warrant rudeness and disrespect. My mother has lived at Southview for close to two years and up until recently we have always been treated with kindness. I'm positive that we aren't the only ones who call or stop by the facility with questions during these uncertain times. Trust me when I say that I know everyone is busy, I don't need you to remind me of this when I call. Hopefully, this provides some insight on how the staff communicate with us when we call. This week a care staff member informed us of several management changes, which is very concerning. Why are we the last to know when such major changes are occurring? I am very disappointed with Southview. My mother still resides at Southview and due to this I wish not to provide my name.

I'm not very happy with Palmilla after finding out my father in law's apartment has bed bugs. He's been out of it for one week now while they treat for the problem. Only one person called to say what happened and no one seems to want to tell us what is now happening. Even two visits has not fielded answers!

This facility may look nice, but beware of the pretty facade because it is NOT well run. The salesperson promised us the sun, moon and stars for our loved one and acted like she didn't know us once he moved in. The entire upper management team is TERRIBLE and very unprofessional. The Director of Nursing was a nightmare to deal with and regularly used inappropriate language with our family. So tacky. The staff had very little patience or skill to deal with people with dementia. The caregivers were sweet to our loved one, but not very effective overall because upper management did all of the decision making. A few of the nurses were also very good. Cedar Lake should be avoided completely and you should look elsewhere if you do not want to end up moving your loved one again at a later time.

rent is too expensive. There is alot of gossip with the staff. They think residents and families don't know but we know.

We will provide additional information after we finalize the paperwork from our Attorney. My basis of stars below pertain to certain workers, but not all. But definitely not with the administration, who are completely incompetent.

Director of Nursing is rude and doesn’t care about the patients. Made up a diagnosis of dementia 2 months into my mom living here. He did so in order to say I wasn’t allowed in her room. I did not know this and they called the cops on me when I came to visit and had done nothing wrong. Resident rooms REAK of urine and they do not clean the rooms. My mom’s room was disgusting with flies bc housekeeping wasn’t cleaning. It took me asking 6 times and it wasn’t for 8 weeks that they finally did her laundry. Front office staff are horrible and front desk lady during the week is cold and rude.

A care giver gave my father someone else's medication this morning and now he is in the E.R. After spending almost a year convincing him to assisted living i am disgusted with myself and Gardens.

Lack of consistent staff is a huge problem! Sometimes they go three weeks without their rooms being cleaned. When my dad had Covid, they did not check on him at all. They even forget to feed him dinner one night. It's a good thing I am only four minutes away.

After touring the memory care for my mom, we felt the community was the best choice for location and value for our money. However, we were "sold" on a completely different experience than we received. The bulk of the activities revolved around residents being parked in front of the tv in the common area while the aides sat around on their phones. They allowed my mom to walk around in soiled clothing after meals and charged us for every time they had to help her navigate to the dining room. This is memory care, assisting residents to navigate should be an included expectation, not an added expense. And let's not mention the multitude of times they sent her to the ER in an ambulance when I explicitly told them not to. One time was for a bloody nose. Seriously?! The only time we saw the Memory Care Director was when we had a planned meeting. Otherwise, she was behind closed doors and was not at all active with residents in the community. It is kept fairly clean, so that was a relief.

They let my mom rot in her own filth for 8 months. I finally had to get her out of there places severely understaffed and untrained. If your family member has any kind of dementia or memory issues, do not bring your family member here.

First we were told that [name removed] had to be walking independently prior to moving into the assisted-living. So she had broken her ankle in rehab and we had to wait before she could move in because they said she had to be walking independently. When the rehab facility called and asked them about that. They said no that she just needs to be standing independently. Well during that month that we waited we were quoted $[removed] for a one time facility fee and by the time we moved in even though the paperwork still said $[removed]They charged us $[removed]. And then they were charging her $[removed]a month for showers and when I questioned them on that because they had never given her a shower, they looked at me and asked if I'd like them to take it off the care plan? There's a simple answer for that. What do you think? They did not clean her room like they said they would. Oh yeah, speaking of cleanliness I have pictures of how dirty the room was when we moved in. It was absolutely disgusting. Her basic care plan was [removed] and they were charging $[removed]a month to distribute her medication's. The first month she was there. She was only there one night and they charged us the full amount of everything. Her care plan went from [price removed] and I called hospice in so hospice was coming in and taking care of her and pay me a raised her care plan to [price removed] a month. So Palmilla was doing less but they charged us $[removed] more. When I questioned it And went through the care plan with them that's when I discovered the shower charge and many other charges that [name removed] was not receiving. I asked them if I could take it off the next month care plan and they told me no that corporate office had to approve it. So all of the extra charges should've been taken off for the month of July. [name removed] passed away [date removed] and instead of giving us any type of refund they charged us over $[removed]for the half a day of [date removed] that she was there. Another thing was how they ordered the medication. The first month [name removed] was there. They ordered her Tylenol and a few other over-the-counter medication's. [name removed] was there one night I got a bill for $[removed] the next month she was there three months I got a bill for the exact same medication's for $[removed] the last month she was there. I noticed they had ordered her car three times in one month. They had ordered it on the seventh of the month the [date removed] of the month and the [date removed] of the month.

My mom moved to the Enclave in Cedar Park in September 2021 at age 92. From the beginning the great restaurant dining that was promised by sales failed to materialize. The excuse given was the pandemic. The food was poor quality and residents frequently waited 30-45 to get waited on because there was not adequate wait staff. The tables are so crowded together (because the Enclave couldn’t or wouldn’t hire enough wait staff to open the other dining room) that it was dangerous for residents using walkers or scooters to navigate between them. Thank goodness my mom did not need any assistance in her apartment. She was mobile and able to take her own medications. There was CONSTANT turnover in all areas including management. We gave 30 day notice, moved Mom to Brookdale (wonderful!)in June and now are fighting for the 1/2 month refund we are due. The incompetence at this facility is truly unbelievable. Don’t move your loved one here!

Be careful who you trust with this step in life. We only had our mom in there for a month before moving her to a new facility. Director of nursing was terribly unprofessional and couldn't keep track of meds. Missed half her meds because it wasn't on her orders, setting her back. Half the nursing staff couldn't communicate with residents because of a language barrier. The food was terrible. Ask any resident. I could go on and on. By the time we left, there was no administration to talk to about any issues. I feel bad for ever leaving my mom there even for one day.

Please be cautious here. My mother fell broke her hip and passed away last month. Lot of trip hazards and lack of supervision. Anytime you ask the nurse for feedback they just started the shift and had no concern. They are concerned about the bottom line and increasing revenue. Very profit hungry. I sincerely recommend to keep looking the next place we went to were not like Green Oaks.

I am quite disappointed and shocked at the lack of security, especially at night. With the recent drowning of one of the residents I would have thought Corporate would take notice...It is truly appalling that they have nobody manning the desk during the evening hours. Shame on you

The facility is more geared toward senior apartment living. The value for what you get with that is average. The surroundings are beautiful and very clean but the administration and care is substandard. They rely heavily on the in home health company which has an office on site because they are staffed for people's special needs. They are not staffed. There's a lot of movement recently with management and they have yet to get things right. If that makes sense. If your loved one needs memory care this isn't the place!

Palmilla is a place I would NEVER RECOMMEND. "0" for all questions! I was there just over a month before I moved to [community removed]! Between the $[removed]I had to pay to hold the place to all the other charges they had, I was out $[removed]!!! I am not kidding about that amount! I hadn't even unpacked but they still charged me another $[removed]+ to clean the apartment. Management was HORRIBLE & offered NO refund. The food was good but when I found a COCKROACH in my apartment they said I probably brought it with me. I also heard similar complaints from other residents who told me that when they complained they were told "if you don't like it here you're free to move " they are taking advantage of the elderly

The new director [name removed] would not answer emails. Left before scheduled meetings with us. There is minimal supervision in memory care and they have 0 activities for the residents. We took our Mom out of this horrible place and she is very happy now.

Our experience with Peakview Assisted Living and Memory Care was heartbreaking. My mother lived there from [date removed], and during that time, she endured missed medications, inconsistent care, poor hygiene in her apartment, and a general lack of attentiveness—even while on hospice. Despite a clearly outlined care plan, she was often left without help, went without oxygen after a power outage, and missed meals or received food she couldn’t access or eat. Her health declined rapidly, and our trust in the facility was completely eroded. To make matters worse, her monthly care costs kept increasing—even as the level of care she was promised was not being delivered. When we questioned the changes, the updated care plan was incomplete and filled with placeholders like “PERSONALIZE,” showing little thought or oversight. After much deliberation, we made the incredibly difficult decision to move her to another facility. It was a hard choice, but absolutely the right one. Her new