Spectrum Retirement

The people we met were nice. This is a beautiful community and the room they showed us was lovely. The room was a little farther away from the dining room than we would have liked. This community seemed to be more for independent residents.

The person that took us on tour was friendly. This community looked very nice. They seem to offer some nice amenities. This community just seemed a little to large for our loved one.

This is a beautiful community. My mom had previously lived here, and we had thought of bringing her back after her stay in the hospital, but we needed more of an assisted living community. The staff is very friendly and caring. And it is a very clean and well-maintained community. I would definitely recommend this community!

Everything was really awesome. I'm looking for a place for my mother and she only goes for the best! The only negative was the food, particularly the portion size. The food was tasty but the portions were all wrong. I eat more protein, low fat and low-to-no sugar. I had grilled fish and only received half of a filet. That was not enough. The vegetable and baked potato portions were huge and I could not finish them. They were out of proportion compared to the fish. Otherwise, it was tasty.

I have no complaints about the tour I had received at this community. The building was nicely maintained and everything was very clean which is always a positive to see. I just think this place would be better for my mother if she was looking more into the independent living then the assisted living.

My tour of the Lombard Place Assisted Living went great. The staff was very friendly and helpful, they answered all of the questions I had. The place seemed clean and well maintained. The decision came down to location. Other than that this community was great.

The community overall had an institutional look. It was old and outdated. The layout was not that great. It had a hotel feel to it, long hallways to the rooms. There was a lot of residents and the place seemed a bit crowded, My loved one enjoys her privacy and quiet time and for her, this place was a bit loud. The room they showed us during our tour was redone, new paint and new carpet. The staff were al very friendly and answered all of my questions.

This community was nice, however I fell it was a little pricy for the services offered. The staff I met were nice and the community was clean.

This is a nice facility and there are some good people here. My mother is doing well, but my father has been in the hospital for a while now. It is a good looking facility, everything is pretty well-kept. The staff was very helpful when we needed some extra help. They did care for my parents well. There are nice activities offered for the residents. The food is nice, they enjoyed the meals. Some of the staff and caregivers really cared about my parents. I would recommend it.

Our mom moved into Cedar Lake shortly after it opened. After visiting other facilities, Cedar Lake was our choice for mom. It was clean, brand new and not as large as others. But what truly made our decision was the employees! I have found each of them caring, knowledgeable and sincerely helpful. I love how they know each residence name and any time I go to visit they know exactly where mom is. Our Mom is happy and you know when Mom is happy everyone is happy !

My husband is doing pretty well here at HIghPointe some things are better than others. It is a nice looking community never had any concerns with that. The meals are okay some meals are better then others. It has been an okay experience so far the staff has been kind and helpful to us with everything. This is a community that I would recommend to family and friends.

Rated care services lower than what I probably should have, but there is a problem with providing some service that was promised.

The activities they offered when my mom first moved it was more entertaining things and now it is shopping.

We toured here as we were looking for options. They were one of our "back up" places. They were okay, they looked good, and they would work, but we had a different first choice in mind.

Extremely clean, lovely community. I have considered Palmilla for my parents and still do. At the moment they can still manage on their own but when the time comes. Palmilla heads the list. I know the Director of nursing Patricia from her days at a another community and trust her completely. Care staff really do care and always have a friendly smile.

Caring kind staff.very attentive to residents & families needs. Trish director of nursing always available to address our concerns. Michelle greets everyone with a smile. Great food

I didn't like that one because it's very institutional looking. It’s like a hospital. It’s very grim and it's just looked like nobody was happy in there. I might have got them at a bad time but I just wasn't prepared to see that. That’s more severe care. That’s what a real nursing home is. It looked clean and everything but I guess it’s probably not Southview’s fault. It’s more my problem. Actually, that’s probably exactly the kind of place we need soon. I was just not prepared to see that. I am going to revisit Southview, now that I am thinking about it and now that I’m more accepting of what's happening with my mom. I need to go and look at it with new eyes.

Mountain Park Senior Living is a relatively new community, only 18 months old, so they have had a few growing pains. Overall, I would say they do a very good job of providing a wonderful environment for independent senior living. I have no experience with their Assisted Living or Memory Care units, so will not address those areas except as they impact the independent living residents. Mountain Park provides beautiful and functional common areas and comfortable apartments for their residents. They offer a wide-range of activities to engage residents. Many of these are simply groups of residents with common interests coming together, such as card groups, craft groups, book clubs. Others like movie nights, monthly mystery bus tours, day long trips to area attractions are organized by the activities, or fun department. Each resident has "lifeline" cord in their personal bathroom and one to wear. Within a 10 mile radius, they provide transportation for doctor appointments, church, grocery, drug and department stores on a scheduled basis. Special arrangements can also be made for personal errands within that 10 mile radius. There are a few issues to note when considering Mountain Park. If you are looking at an apartment on the second or third floor, please know that the elevator on the independent living side of the building has been out of service multiple times in the past few months, over entire weekends more than once. There is only one other elevator, located on the assisted living wing, meaning it is used extensively. This often causes long waits or people struggling with stairs that should be on the elevator! The most contentious issue seems to be the dining room, where residents have expressed many concerns from portion size to selection. Some selection issues are due to personal taste, others to medical issues affected by available choice, others to simple nutrition concerns. For example, a recent meal choice included sides of corn, pasta salad, potatoes, all starches, with no green vegetables available. I have personally been there when there were simply no entrees, except a salad were available for two people at my table. everything on the menu was either fried or loaded with sugars and/or sodium. One of the other concerns I have heard voiced more than once is they run out of items before service hours are half over, and often are out of them for several days. I was there once when they ran out of two of their "standard" salad dressings. I was told by a resident that they had been out of them for at least three days by then. My loved one says the quality of the food served is dependent on who is cooking. One comment I have heard from several residents is that they wish the woman, Linda, who runs the bistro had the supplies to make daily salads with fresh greens. They believe she is excellent and attempts to accommodate individual tastes, but has very limited resources to work with. Overall, I would say they do a good job and provide a fairly safe, friendly environment. They simply need to clear up the elevator and dining room issues to be an excellent facility.

The facility is nice but they continue to struggle to maintain staff. From the top, the Director [name removed] is new. He just started 1 week ago. The sales staff has continually rotated out. They have had 4 people handling sales since then. The kitchen staff continues to rotate out resulting in mediocre food. The facility is very nice but they can't keep staff for very long at all. Had I known what I know now, I would not have moved my sister there.

They keep raising the monthly rent but have failed to provide services that are in the contract. For example; Their van was involved in an accident. It's been months. They only have a car now that takes four people. If you are not fast enough to sign up, you don't get to go to the store or Walgreens. Uber is the better choice if the resident can manage it. The contract states late night snacks available. Minor thing but it was in the paperwork. This has never been true for Independent Living...occasionally a few apples or bananas but not in the evening. Six residents have moved out because of recent chaos. We know three residents personally. They now have no one at the front desk in the evenings. This was really upsetting when the fire alarm went off because of a laundry room fire. They lock doors and it's a waiting game to get back in after 7pm. Someone has to come from the Memory Care Unit. There is no chair out front to wait in. We drag one from the one area but they put it back every time although several residents request that they have a waiting bench installed. It took weeks to get lightbulbs changed in the kitchen. It's too high without a ladder. Mom needed a table lamp to function because only one lightbulb out of four was working. We've dealt with an invasion of fire ants, the yard people (one guy in particular ), blowing excessive amounts of dirt onto the patio, and an oily rag fire in the laundry room... following that we had oil in a washing machine that made it inoperable. We also went weeks without cleaning staff because they had some people quit. I cleaned for my mom. My mom has been there two years. She'd like to move but is not good at adapting to change at 90. Still debating the situation. I believe there is a new director. Hoping for better management. We do like the staff that interacts with myself and my mom. The front desk people are fabulous .They try but lack the ability to actually get things done.