Spectrum Retirement

My parents have lived in this location for three years. Even before Covid things went downhill quality wise with meals - both with taste and variety of offerings. People constantly complain about it. Im told by some it's because it must be cooked to Spectrum's guidelines Rumor is a chef can't come in with their own recipes or modify Enclave recipes even if its what people ask for. The main draw of moving to one of these places is not to cook and an expectation of great food. All I hear from my parents friends is the joke, "Well, at least I don't need to cook." Ha Ha. Directors come and go as well as chefs. All have great intentions at first for change and the community gets hopeful. After a few months they leave vaguely explaining they had a disagreement with upper management or saying nothing at all. Programs such as a day group for people with memory problems are gone and never coming back. This was one reason we chose the Enclave too.

My mom lived here for less than four months. She was visually disabled and money was stolen from her room on more than one occasion. Laundry was not done on a regular basis, sometimes she was not dressed before 11:00, and dosages were not correct after they took over her meds. These were just some things that we were paying extra to have done for her. Finally when she left we were told that we wouldn't get much money back after the thirty day notice because of apartment damages. We took pictures of every wall and there was no damage when she left. They have no proof of any repairs. Be aware that you pay full price for a month after leaving, including services that cannot be rendered like bathing, dressing, and meds. Finally mom fell due to a lack of oxygen from double pneumonia. No one there discovered she was sick until she went to the hospital after the fall. Mom did not go back to this facility.

First anyone looking to move into independent living needs to understand what you are getting and what you are giving up when you live at home. Doing it again I would have preferred to stay in my own home vs. being treated like a tenant in an apartment building. Place was nice when moved in. Promised to perform cleaning of floors when moved did not due so. As time has gone on quality of service and professionalism of management have gone down as the furnishings have become more fussy. Over the last two years service has gone down, food is inedible. New fees and management under current manager get more money hungry with the day.

We didn't like Lombard Place at all. Assisted living was really nice, but memory care, which we were looking for was separate and not nice at all. And we didn't like that there was such a discrepancy between the two. It seemed like a great place if you don't have memory problems though.

there is a problem at the Homestead now with residents getting $$$ stolen from their rooms it is a number of residents, staff seems to not be listening to them and makes comments to them like "they think they are just old and do not remember if they had cash or if they spent it" .............this is a serious issue and management need to make these residents feel they can report things and get them looked into, this is suppose to be a safe place but residents do not feel that way at the moment. Please listen to your residents, and investigate when something is reported to you

While the place is really clean and was recently remodeled; however , it is not a well run or caring facility. Some of the long time caring staff was let go in the last two years. The current staff is very cold and unfriendly . If you advocate for your parent they find that a threat and a challenge . The food is awful and served buffet style in to-go containers as they don’t have dining room staff. Residents can eat their boxed meals in their rooms or in the dining Room. They were doing less and charging more., milking the “covid excus” for just about everything including activities . Awful. We do not recommend

My loved ones nurse aids were great and I did not care for the nurse director and the front desk lady was awesome also. We paid a lot extra for our loved ones to not get the care she needed and medications were missed for five days. If you have a fully functioning family member that does not need any care or assistance it will be okay. But if the person needs more care and assistance it is horrible.

we did a virtual tour with this community. The staff was friendly and the tour was ok. It seemed very dark and the video on the tour was shakey.

My parents were here at Park Meadows for a year, so most of the time they were on lock down with COVID. We were not happy with how the facility handled COVID. My parents were at the end of the long hallways, when they delivered the meals, they would get to their room and would have no choices left. They also did not provide activities so residents were left to stay in their rooms a lot of the time. I would not recommend at this moment.

My 95 year old Father-in-Law moved into Independent living (based on this facilities requirements) in winter 2020, just before the Covid crisis. The facility is beautiful and the staff kind and helpful, but due to covid, the place virtually shut down due to state health restrictions. Due to these restrictions which virtually restricted residents from leaving their rooms, my FIL became lost and disoriented. Around mid-summer the Director had reservations about he remaining in Independent living. And by late Summer, this director determined that he no longer met their policy for Independent living, but rather Memory Care, thus skipping altogether xxxxxxx care. We had my FIL tested by independent doctor and VA senior specialists, and they all stated he would benefit from assisted living, but in not stretch of the imagination was he a candidate for memory care. After continued discussions with Palos Senior Care management, and their firm decision to move him into Memory Care, our family decided to move him out of this facility and move him into another Senior facility in Bolingbrook (Senior Star). My FIL was placed in 1st level ASSISTED lIVING WHERE HE HAS BECAME VERY ACTIVE AND SOCIABLE IN THE COMMUNITY despite Covid restrictions. He exercises daily and his personality and cognitive responses are near normal for a 95 year old man. My poor rating of Palos Senior Living is not critical of the staff or the facilities, which are excellent. However, the policies of their corporation, Spectrum, and the community's director not to listen to reason, is for all current and future residents considering Palos Senior Living to be very cautious in their determination where to live. You must be fully aware of Spectrum's policies and how they could affect your long term care.

In the beginning the admin lady who introduced us to the facility was very nice, she was very accommodating and very welcoming, which is why we placed our loved ones there. In the end they hired a new admin lady and she was not welcoming and did not listen. It was wonderful in the beginning, the cleanliness of the community was fine.We paid monthly fees for our loved one to receiver her medicine which never happened. She did not have her breathing treatments in four months, she missed her insulin treatments for four weeks, and missed three separate doses of medicine.

I would want others to know when looking into Shawnee Hills that if your loved one has dietary restrictions, they will not help you. They promised they but they do not cater to dietary restrictions. The staff here continuously changes, from cleaning to management. When my mom left here, she finally had someone who listened to her. this all happened during COVID, we were not able to visit her for 3 months. They do have a nice workout and laundry facility, but other than that we participated in nothing because nothing was available. I would recommend for people 80 and up. It is an older clientele.

I would not recommend. The room sizes and the layout of the community were good. Staff is very good. The food was minimal and not appetizing. Outdoor space was good. The administration told us progression from Independent Living to Assisted Living would be an easy process. They never helped us to navigate the transition to Assisted Living. My mother suffered as a result.

When he went to the dining room, the food was good. The food wasn't what he expected as far as quality, portion size, and condiments were not readily available. When they were in lock door, it was really difficult. The meals weren't delivered on time and not always what he ordered. He just wasn't happy there. His apartment was far from the dining room. For what you got, it was very expensive. His experience just wasn't what we expected. The front desk staff were very nice. The staff were very nice but just didn't deliver.

My mom no longer resides there. I had a very negative which is why I move her. The staff did not follow her doctor request which resulted in endangering her life. I honestly do not believe that you get the care that you pay for. I would not recommend this community. Use caution before you put someone you love into this place and check places out thoroughly.

If you are looking for good food, this is not the place for you. The quality of the food has declined in the past year, so much so that my friend is making some of her own meals now, the reason you are paying so much is for delicious food everyday, not mediocre Food. If they would pay the wait staff and chef more money there would be better service. Put more money in the budget for good quality & flavorful food. The residents would be much happier, many are complaining about the food.

Many have left because the food value is not what it should be. The food should be hot, delicious, & nutritious. Served in a timely manner. There is a high turnover with the wait staff. Sometimes waiting to be served has has been 45 minutes. Then receiving food that is not flavorful, cold, not cooked to the right temperature is just not acceptable when you are paying so much to live there. It was good in the beginning, but the past year it has declined, considering a move to a new location is crossing the minds of many.

My Mother-in-law lives in this community and when she first got there the service and maintenance were outstanding, but recently it has fallen off rather quickly while it looks nice the service and upkeep has fallen to an unacceptable level for the so called upscale community. The staff has been reduced to a level that is not able to be effective. Today the parking lot was dangerously slippery and not cleaned of snow and ice. This community has fallen to a new low level for the price that they charge residents.

I toured 3 months before their assisted living facility was open. I was looking for assisted living and made that very clear from the start. I described my mother's physical and memory problems. [Name removed] suggested independent living now, with contracted assisted as needed from the home health service they partner with. That's what my mother has at home now. Compared to the other places I toured & interviewed, [Name removed] seemed to have almost no knowledge of or experience with assisted living, and didn't seem to recognize the need for it, at least in my case. The place may be great for independent living.

The consistent complaint about the Enclave is the low quality of the meals.