Spectrum Retirement

I was disappointed that my expectations were not met and that i was not challenged with items to do. The rooms were all set up nicely, but the food was at best just ordinary. There was not really at the community that stood out in value that was worth staying there.

Outside it looked very nice. They rarely cleaned my parent's room, and it looked bad, even after reminders to staff. But, the worst part, was that the Supervisor was very cold and seemed uncaring, and the staff seemed very overworked (understaffed). We were not happy with Lombard Place.

The food is terrible, it was good at first but they got a new chef and the quality and variety not good, there was an issue with theft and the care was not very good. we had multiple issues with the care received at this community. Communication was not great either. I would not recommend this community to others.

My parents said the most difficult part is the food, they don't like it. The dining staff are nice but the quality of the food is not good at times, and the food that is served is not always what was selected from the menu. Their apartment is a little small. We chose this community because the location was closer to our family. Also, it was inside living verses apartment style living. i would recommend this community if they could improve the food situation.

I chose the community because my mom really liked it. We liked the apartment size. The place is very clean and I do think the staff are really nice. They have a pretty good menu with daily specials and other menu items that are always available, like sandwiches and burgers. The dining room also has really long hours which my mom likes.

The staff and residents appear to be very nice and welcoming. The facility is well maintained and cared for with an emphasis on supporting family involvement and activities. The food, however, is awful. Expenses that we thought would be covered like meals have actually doubled. Meals and offering listed on the menu are often unavailable or substituted. Food choices are frequently fried or high in unsaturated fats, bland or high in starch. As a result grocery bills are excessive so that my mother is able to eat.

Mother in law was there for 5 years in Memory Care. Staff on that locked-down 2nd floor were minimally trained. Often called me late at night with "Uh, you MiL needs you." as she's in the background "Help me, come get me, help me". They couldn't handle simple diversion. This place is VERY pricey - when Mom became incontinent her monthly fee went from $5k to over $7k !!!! Then the kicker - we gave notice 3 differnt times that we were moving her out. Moved her out on [date removed] and they dinged her checking account for $7k for OCTOBER! they said "well, you didn't give us WRITTEN notice". Uh - they've been giving medications and etc for the last 5 months withOUT a signed Care Plan (by me) NO signature, no comment of "we have to stop until we get a WRITTEN signature from you". They essentially STOLE the $7k from my MiL. We've been very fair and understanding with them for 5 years (that's approx $360,000 we've paid) and what do they do? Stick us for $7k saying "it wasnt a WRITTEN notice!!!!!!" How sad. How greedy. How UNprofessional! RUN, don't walk AWAY from HighPointe Denver!

Airplane noise from Centennial airport. Facility is dated compared to [removed].

I toured this facility the other day. The salesperson was very knowledgeable. I didn't get to see his interaction with the residents nor was I able to see the residents "in action" at a planned activity. The facility is very nice/rooms are very nice. I need to go back and try to get a feel for interaction between residents and workers. Are residents happy? Are workers happy?

Very nice place At present majority of residential population is female, I believe my Dad needs more balance.

The community is very nice, fairly new. Toured it twice for a family member. I felt like it was a really intense sales pitch. Pricing for care levels increases by about $500 per care level. So one of the most expensive communities for care levels we have toured. By the time you add up the base rate/rent for a room and a higher care level - it is priced a lot more than similar communities in the area. The smallest studios are very small - barely fitting a twin bed, a tall dresser and maybe an occasional chair. The larger the room - the more costly and very high rate increases for the more square footage. The activities seem ok and the outside garden areas are nice. Knowing how quickly the monthly care level rate could increase and not being guaranteed a care level lock in rate for 3-6 months would be main reason we wouldn't choose HighPointe.

The Enclave is a beautiful facility with well appointed hallways and seating areas. The dining room is lovely as well. However the food is average at best. They serve breakfast, lunch, and dinner. I can only comment on the food server at dinner. I’ve had very few dinners since I moved here two months ago that I would say were good. The meat is tough, vegetables are from a can, the lettuce is iceberg not Romaine or butter lettuce, I have not seen steak yet on the menu, desserts are often stale and will have the same dessert on the menu for three days straight. They taste like they were from the freezer. They don’t have freshly baked bread or rolls servedwith the entrées. Although the aesthetics are very pleasant here and the staff are very nice if you were a foodie you will be very disappointed. And for what I’m paying for rent I would expect better food.

There are a couple of things that are not nice about this place. To begin with, while we came to tour the facility they had no apartment models to look at. The staff would just knock on people’s door and have us see their apartments. We said that wasn’t necessary to which they replied “No it’s ok I’ve done this multiple times”. The tenant that answered the door laughed and responded “I guess one more wouldn’t hurt”. We almost left immediately. The other people there told us that it was very nice and there were others that left the facility completely. Everything was much smaller, more expensive, seemed very disorganized, and it definitely felt like a nursing home. You don’t necessarily want to see people lounging about in their wheelchair not being active with activities like how other places encourage such actions. They also seemed very arrogant. They were very pushy with getting us to sign right after we toured the place. They kind of gave us the impression “take us as we are or don’t let the door hit you on the way out”.

We have had a lot of trouble with billing, but the folks have all been very nice.

It is a new community where they are still trying to get their act together. The food is not good here. The prices went up the day before we were to sign the contract. It was like a bait and switch deal.

My dad was here for respite for a couple of weeks. He stayed here after being in the hospital and they provided the help but they did not do any rehab with him. He wasn't too thrilled about the facility. He said it was old looking and outdated. The parking situation was not good too.

On the tour I seen a vert nice assisted living section and the memory care too. it was not as nice and seem isolated. I felt they were not willing to negotiate the price and I felt there was room to wiggle with the pricing.

My loved one has recently moved into this community and I have to say there is room for improvement. There has been a huge turn over in the staff and it is making things difficult and a little unorganized. The food is not what it was when she first moved in and has recently started to loose its quality it once had. I am just hoping they can find some stable staff members for these residents who know what they are doing and stop the turn overs.

The building is well kept. However the food is terrible, it is very costly and make sure you understand what assistance you need becasue the cost is just added to your bill. Also do not expect quick replies to any of your questions.

All is well for my father at this community. They are taking good care of him, and his needs. I'am pleased with all they have for our family.