Spectrum Retirement

very high turnover of staff. Why are good caregivers leaving?

We love the caregivers that My issue is with recent changes in cost. Even though my parent was at the highest level of care, because the corporate office issued a new computer program (working toward going paperless), my cost went up $1000.00 per month. Family members of other residents had their cost go up as much, one saying their family member went up two care levels. This extra cost does not get my parent more care, better care or extra care. It just allows the caregivers to use tablets instead of pages in a notebook. Sad, sad, sad!

Looks nice; don't know about prices, services. Need to call.

This facility was very nice looking, and the staff were very friendly. The issue we ran into was I believe they either underestimated my loved ones care needs or overestimated their ability to look out for her. We had mostly good experiences here, until my loved one suffered a fall which resulted in a serious injury. It was a very negative experience that I feel could have been prevented by properly assessing her needs in the first place. After that we moved her to a community that provides a higher level of care, and feel she is much safer for it.

I understand the stress everyone is under but this doesn't warrant rudeness and disrespect. My mother has lived at Southview for close to two years and up until recently we have always been treated with kindness. I'm positive that we aren't the only ones who call or stop by the facility with questions during these uncertain times. Trust me when I say that I know everyone is busy, I don't need you to remind me of this when I call. Hopefully, this provides some insight on how the staff communicate with us when we call. This week a care staff member informed us of several management changes, which is very concerning. Why are we the last to know when such major changes are occurring? I am very disappointed with Southview. My mother still resides at Southview and due to this I wish not to provide my name.

I'm not very happy with Palmilla after finding out my father in law's apartment has bed bugs. He's been out of it for one week now while they treat for the problem. Only one person called to say what happened and no one seems to want to tell us what is now happening. Even two visits has not fielded answers!

This facility may look nice, but beware of the pretty facade because it is NOT well run. The salesperson promised us the sun, moon and stars for our loved one and acted like she didn't know us once he moved in. The entire upper management team is TERRIBLE and very unprofessional. The Director of Nursing was a nightmare to deal with and regularly used inappropriate language with our family. So tacky. The staff had very little patience or skill to deal with people with dementia. The caregivers were sweet to our loved one, but not very effective overall because upper management did all of the decision making. A few of the nurses were also very good. Cedar Lake should be avoided completely and you should look elsewhere if you do not want to end up moving your loved one again at a later time.

rent is too expensive. There is alot of gossip with the staff. They think residents and families don't know but we know.

Silver Glen tried to charge us 30 day fee and also try to bill us for room repair painting, both combined were approximately $[fee removed] She was only at Silver Glen for approximately two months when we had to get her out of there because of the unfair assessment practices they said she needed 24 hour care but they didn't have a room available so I had to pay for a 24 Hour Nurse . I was told she could spend the rest of her days there Which obviously was not true. Within two months, her fees went from $[fee removed] a month to $[fee removed] a month beaten switch get her in the door and jack up the prices. The state attorney should really look into silver Glen's business practices.

If your loved one needs memory care, and they are in the later stages of Alzheimer’s, this is not the place. Not enough staff to help the residents and only ONE nurse for the entire facility! Because of this, my loved one was never given his meds on time.

My mom lived at Peakview for less than a year, and during that time we continually had issues with medication management (including forgotten medications and refills), oxygen monitoring (left with no oxygen for periods of time), meal delivery (including forgotten deliveries meaning mom didn’t eat) assistance with personal care and moving around the apartment. We were paying for care items that were not consistently provided, which caused unnecessary stress. Our concerns were either ignored, or treated as over-exaggeration. Management was terrible with communication and answering questions in a timely manner. We finally made the difficult decision to put our mom through a second move to a different assisted living facility, and the difference has been like night and day. We were drastically overcharged at Peakview for subpar service for our mom. Our mom is doing so much better after leaving Peakview. Please save yourself and your loved one from the nightmare that is Peakview.

Our mother was forced out of [community removed] because they decided to close. She died the 3rd day she was in Lombard Place, and hospice did the bulk of her care. Lombard Place refused to return her $[removed] community fee...as did [community removed]...but at least she had been at [removed] for a year...and they had the gall to keep $[removed] for those 3 days. We chose Lombard Place because her hospice company already went there 5 days a week and we thought extra eyes would be good. We really felt ripped off by this company and there was little to no kindness shown for our situation.

Creve Coeur assisted living horrible so horrible. My mom was only there six months and they never did her laundry. They left boxes in her walkway so that she could fall and get hurt. She either wandered the halls by herself or slept. They never did anything with her to engage her like they promised, I moved her six months after moving her in there. She has been at her new facility since the end of August of last year. I would not recommend anyone give them any money or and trust their loved ones to the care of these inept horrible horrible people

So the sales person there told me that they wouldn't be raising the rent because I wanted them to sign a contract for the rent and raising it and putting a cap on it and she promised me they wouldn't be raising the rent well they've raised it twice already in my mom hasn't even lived there a year so several people left [community removed] and went to Green Oaks with my mother and most of them have left now and went to other places because Green Oaks get you in there and then they raise the rent on you.. My mom was disappointed in the activities and the food that they give you for happy hour. It's very sparse so I called [name removed] the executive and talk to her because whenever my mom would ask them to do more activities or if they could play bingo and would they please buy some candy for the bingo? The girl would tell my mom that it's not in their budget. My mom was very upset so I called [name removed] and lo and behold [name removed]. I asked [name removed] not to tell [name removed], the activities person what I talk to her about and she went and took [name removed] right to my mom's apartment to talk to my mom and verify that [name removed] would say that it's not in her budget and of course [name removed] Said that she never said anything like that. So my mom is moving and we're very happy she's moving because Green Oaks is not the place to be. They have many apartments available now because of all the crap they've been doing.

No staff at front desk after 8. Doors locked. Family etc cannot get in without a key. Food is poor. Safety issues Don’t care and residents are afraid to speak up State various items that are not true 24 hr food available is an example

Well the facility is beautiful but there is not as much checking in your resident as you are lead to believe. It was very understaffed especially in the evening which is when my dad tends to get up, get dizzy and fall so I was disappointed by that. I could tell you several things that happened that influenced my decision to move my dad but it would be a lot to write here. I would prefer my name not be on this if you post it anywhere.

My mother was in Silver Glen for 2 months and I had to move her out !! After she contracted a UTI while at the facility She was reevaluated as needing to be placed in Memory Care, Silver Glen did not have a memory care room available for my mother to transition into. ( I was told during the sales presentation Silver Glen was able to handle her needs in every stage of her dementia & Cancer until she passed) So the management at Silver Glen required me to hire an outside 24 hour nurse to live in her room for an additional $[removed]per day raising the monthly bill over $[removed]a month with no end in sight, Management couldn’t tell me when a room would become available, the situation was financially unsustainable, speaking with management was very difficult, it was days before emails were answered the director [name removed] was very inexperienced in dealing with people, in conclusion after 2 months I had to start the process of finding another facility all over again from out of state.

We had a poor experience with HighPointe and ultimately did not move our dad into this facility. We agreed to move our Dad into assisted living (AL) and moved his belongings into an apartment (where very unclean floors required us to scrub them by hand). But HighPointe was not upfront about their assessment of residents and sole use of a “slums” score to determine AL versus memory care placement. They made no exceptions, even though their doctor and executive director both recommended AL. We were told corporate overrode staff recommendations and would require Dad to move into memory care. Staff indicated that the contract Dad signed would be void. We chose not to move him in and found another AL facility that was a better fit and willing to meet Dad at his level. Although they said they would refund the first month of rent and community fee, they are now refusing to do so. They lack transparency, integrity and good communication. We do NOT recommend HighPointe or any Spectrum property.

There is NO communication between staff and patient families. We send emails requesting information concerning the well-being of our father that go COMPLETELY unanswered. Staff turnover is quite high at all levels.

Silver Glen is a corporate run facility Their management structure is run by young inexperienced, incompetent fools, your loved ones will get in on a lowball price, and within the first couple assessments, the price will double, if your loved one needs to move to memory care, and they do not have a room you will have to pay for a private 24 Hour Nurse, in a nursing home Run away from this place !!