Spectrum Retirement

My parents moved in and had a punch list of things that needed to be done, and that stuff has still not been done. One of the reasons we chose them was because they had a nice gluten free menu, but they have recently taken that whole menu away. But other than those things, my parents have been happy overall especially for the value.

This community is not yet 2 years old and there are a lot of maintenance and housekeeping issues. The zoned heating system is not functioning properly and the parking lot lights are on 24 hours per day. Much energy is being wasted. Transportation is a critical issue here. The company needs to hire at least one driver for transport and take that responsibility out of the entertaining and programing department. We need more than 2 days per week for medical transportation. More management coverage is needed since this a 24/7 operation. Monday - Friday 8am to 5pm is not adequate coverage, At times I have a strong feeling that the community leadership is not getting the support and assistance they deserve from corporate. This is a very safe and secure place in which to live and I give Spectrum an A+ for the way they handled the COV19 pandemic. Staffing is a serious problem here which I understand is an industry problem. Thank you for giving me the opportunity to write this review.

The food is terrible here. The caregivers are very helpful and caring; however, the management is poor. The room sizes are nice. The activities are still limited due to the pandemic regulations in the community.

There needs to be better communication between residents and management.. Transportation is not as advertised. Not enough housekeeping, dining room and maintenance staff. Food is good but recipes need to be followed more consistently.

We have lived both on Assisted and Independent Living. After relaxation of COVID protocols (in accordance with Ohio guidelines) things improved. But within the past 3-4 months, the lack of staffing and slow response to problems has created dissatisfaction. Low staffing in dining, housekeeping, maintenance and most recently transportation and activities is a serious problem. One elevator was out of service for over a month. Outside drainage issues took 3 months to resolve. The lack of an alternative for transportation has caused residents to miss doctors' appointments or spend their one money for handicapped transportation. Overall cleaning of the common areas is finally being addressed. The local staffing performs admirably, but without more staffing, they face an uphill battle. This facility with some focus on staff and transportation issues could easily be a 5 star community.

The facility is not providing the services that they promised available. Most activities are lead by residents no staff . Outside activities are cancelled due to unavailable vehicle and drivers . Staff are leaving.. I see staff are doing their best to keep up with their assignments there just is not enough of them .Housekeeping staff limited and do not complete cleaning as promised in my contract.:bi weekly cleaning and bed linen changing. There is also a problem with garage access. I chose this facility because I want access to my vehicle . The entrance and exits to my garage have been locked and require a long outdoor walk to the garages . The facility has had plenty of time to address this situation and correct staying within the COVID guidelines. I will be looking at further Independent facilities if the situation does not improve before the upcoming Winter months . I am looking at a well designed and beautiful facility that is inadequately managed.

Very nice and modern community, wouldn't work for my loved one.

We went with The Enclave because the sales person we spoke with was really great and it seemed like it was going to be the best fit due to the location and cleanliness of the facility. They did not explain certain things to me such as I needed to provide our own toiletries, I was not told that they had a barber shop service that shaves on the memory care side, and they are not able to do my mothers hair. I do love the staff members here. They just need to concentrate on the little details.

The activities are still somewhat in a holding pattern given the circumstances but everyone there has been very friendly. They did not over commit which is a great thing, and the on boarding process was very easy. Even with the high turnover rate these communities are experience the care givers have been phenomenal.

We chose The Enclave at the time because it was a newer facility, it seemed to be clean and smelled nice, and the furnishings were new and modern looking. They have had some issues with staff turnover which is causing a significant delay with response time. The meals are hit or miss and they seem to be out of things a lot of times. I think that the facility has room for improvement.

I was able to do a virtual tour with this community and my experience was okay. I thought the rooms I saw were very crowded, and they would leave meals and snacks outside the residents doorways in something that looked like a school desk. It was during the height of covid, but the dining room was open and they were still serving the food in the hallways which we did not appreciate.

We went with Park Meadows because of the convenient location as well as the value for the money. They walked him through the apartment and did a virtual tour with him and all was good. I walk with a cane and sometimes it is hard to find a parking place so I think it would be nice if they had more parking for visitors. Overall I would not recommend to others looking.

We chose Westerville Senior Living at the time because we thought for the money it was a really great place. It just does not seem to be panning out as we thought it would be. The variety and preparation of the food could definitely use some improvement, there also seems to be an inconsistency of the quality as well.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be.

We toured long before Covid and then took quite some time to make our decision. HighPointe would have been the most ideal location as far as proximity to where we live. We toured the assisited and independent living sections only, and the facility for those was okay. As I did some more research, I read some very bad reviews of their memory care facility, which we knew our loved one would likely need eventually. And my wife has a close friend whose child worked in the kitchen there and knew of incidences of Covid among the employees.

I would tell others to try it, you might like it. I would do more visiting and touring of communities. There is no storage in the apartments, no closets for the linens or hallway closets. I didn't notice this when I was touring. We are short on servers. Sometimes the food is not items we would want to eat. The menu names aren't what the residents are used to calling it. It needs to be more simplified.

The community is short-staffed. Don't expect perfection. Communication is good, they communicate via typed message and keep us informed. They serve a lot of pasta and the variety of the meals could be better.

I toured this facility and it had a strong odor right when you walked in the door. The people here were very nice and wonderful but I just could not get past the smell.

We toured the community but their memory care was not what was best for our loved one.

The administrators were very nice and caring. Some of the caregivers I felt were not qualified or did not take the covid precautions seriously. The community is very neat and clean. The communication was not the best between the staff and the family. I have tried to call several times and would not receive a callback. If all of these issues were fixes then I would recommend this community to others.