Sinceri Senior Living

My relative was in assisted living there. Looks nice, but there are a lot of bad things going on there. They gave male aides keys to her apt. without telling her - never even had the respect to introduce her to them. So when she saw a strange man roaming around her apt., she got very frightened - she said "suppose I was undressed or in the bathroom?" When I informed the manager of AL about this, I was promised it would not happen again - it did. She was supposed to receive reminders about activities in the building, as she has dementia & can't remember when something is going on - most of the time they didn't bother to tell her (she was paying for reminders), so she sat alone doing nothing in her apt. When she first came there, they didn't tell me to take her medication with me in case we came back after 10:00 PM. So when we returned from the evening after 10:00 PM, they REFUSED to give her her meds - which they kept locked in her drawer in her apt. She needed them to stay well, yet they refused to give them to her! Also, the elevators in the AL building could be death traps (especially in the heat of the summer), as there is no ventilation in them, & it is VERY hot when the doors close. There is a fan u can hear, but it is covered up by the light. Whenever the elevator breaks down, which was a few times in the few months my relative was there, they take their good old time to fix it, & in the meanwhile, the resident has to walk, depending where their apt. is & which elevator is broken, all the way around the square to get the elevator to go downstairs, & then, all the way back around again to get to the main building once they get downstairs. Also, no common sense here. When there was a hurricane approaching, they brought in the plants from her terrace, & the bugs with them. Instead of spraying them first (common sense), they didn't. She therefore got bugs all over her apt. There are many more bad things that happened there, but too many to list on here.

They lied to my mom... And I was there to hear it.... The sales woman said he could have a double room until a single became available and they wouldn't put anyone in with him. After he moved in he got a roommate! They told her that if he moved out that notice was not required... I found that hard to believe, and asked her the question 3 different ways... Now they say notice was required in the contract she signed. It's filthy!! The food is not edible. They don't give the residents enough to eat. My dad fell and called my mom... She drove there and he was still on the floor waiting for help an hour later... It's all about raking in the money for this place!

It is a gorgeous facility but please be cautious if you put a loved one in this facility. What they say they do vs what they do is often not accurate. I have witnessed many horrible things happen at this facility. Many of the staff have good hearts but continuous short staffing put many at risk. If you choose this beautiful campus I hope you are able to stay very active in your loved ones life and watch closely for problems.

if you do not care about your elder, then send them there. They lie, take your money and your family is treated with no respect or care. It is unbelievable the things that i saw in such a short time. It appears the individuals in the lock down center can do what ever they want to do, no structure given there. The only thing they can't do is leave. I saw people eating like pigs they were not given any help. Medicines were not properly given and if they did not think you fit in you were left alone all alone until your family took you home. This place is unfortunatly very nice to look at and clean but make sure you check on your loved one there, after time you will see. They tell you about all their memory care, check out all the kids games that are not used, they do play bingo, i think that is all they no how to do. The food is crap for the price you pay! no flavor very bland and cheaply made. Bare floors in some rooms. unbelievable. So if your family is there you better check on them. My loved one ended up in a psych unit as they could not care for her but they said they could. We stopped payment on the check!

I came in and I was treated sooo extremely rudely as I visited a my relatives that lived there, wow and oh my god the managers were rude to me especially the dietary manager wow she was so mean I felt unwanted there, now I see why families are pulling out there grandparents out of there, I'm helping getting my family out to find a better place, don't get me wrong the employees are great but the managers are awfull to the elderly and to there own staff, if I had to say anything good about the place it is very clean.

although they are making many much needed changes in the memory care unit, basic needs were not met.

They came down to complete an assessment of our loved one and determined that they would not need to be in assisted living but could move into the independent living. Once we moved in then we we were told that our loved one had to move to assisted living. We feel like they did a bait and switch. Once you move in you have to provide them a 60 day notice.