Sinceri Senior Living

My father moved into this facilty a few months ago. At the time it was marketed as a assisted living facility, geared toward people who needed extra attention and stimulation. The facility is now under new management, and they are now called a Senior Livng Facility. They have taken away most of the activities, which leave residents with little or nothing to do but sit in their room with idle time most of the day. They have also cut the caregiving staff in half, some days there is only on RA on staff to care for all of the residents!!! When my loved one moved in, one of the selling points was thay there was a RN on staff, not anymore, they have also let her go. This is not a assisted living faciltiy or a nursing home. It is a apartment complex that hires outside help. It is not licensed by the state, therefore they are not regulated by the state. They answer to no one but their investors!!!

I put my loved one there about 7 months ago and I started regretting it about 6 months ago. No dates are on these reviews so I'm going to tell you that it was in [Removed]. Keep in mind that I am there at least 3 times a week so I'll see a lot of what goes on during the day the night and on the weekends. You name the problem and we had it. Stopped up toilets, a small flood in the facility, medication management was disregarded from the nursing staff and the doctor that comes in once a week. I took my loved one to the regular Dr, not the primary care physician that shows up once a week, and the PCP would not follow the orders from The Specialists even when I brought in paperwork from the specialists. Laundry has also been lost. The food they serve them is horrible. I call it chicken McNuggets meets a can of veg all. Sometimes the need is undercooked along with the vegetables. This is very unhealthy for the meat to be undercooked. They Market that their residents go on outings, but there has only been one outing to get ice cream in 7 months. I've taking my loved one to the doctor twice and to the hospital once because the staff kept saying "we haven't noticed anything" one example is they said they could not get a urine sample because when they went in, there was no urine left by the resident after two days. Give me a break! This place is full of Alzheimer's people that cannot remember 5 minutes ago. What was wrong with stand in there and saying hey please give me a urine sample. I could write a book, but it appears that these people have absolutely no training in Alzheimer's care and it is 100% a Memory Care Facility. So if you put your loved one in there thinking they are going to be looked after for a cough or because the have been laying in bed for 2 days, forget it. You still have to go and check on them. When you ask for a plate to be sent to the residents room, it is a major hassle and sometimes they do not even send it when they are supposed to. Or in one instance, I asked for a plate and they warmed up a cold sandwich that had fresh fruit in it. Nobody seems to be accountable to anybody and if you ask for something they tell you to go run around the facility and look for such-and-such person. I do not think this is my job. HORRIBLE PLACE.

A bit about my personal experiences. At one point, did not keep track of my relative and left them outside for multiple hours, in the beginning of July, while they were wearing long sleeve clothing. That relative became lethargic and had to go to the hospital. My family and I would visit frequently. On several occasions we discovered our relative wearing the same clothes multiple days in a row. For instance, we'd come on Sunday, and then when we came again on Wednesday, the relative was wearing the same exact thing.

Please do not take someone you love to this place. I give this place No Stars...The rooms do not get cleaned and roaches, The bathrooms should be cleaned daily, due to urine on the floor and feces on the toilet and grab bars.They make up the beds leaving the soiled sheets. Items go missing..vanish in thin air, as for CARE...there isn't any. Caregivers are not certified., nor are they compassionate. Memory care residents get corraled near the TV, where you may find 1 caregiver. The elderly need naps, but that would mean having to check on them individually... The most caregivers seen on the floor at any given time, other than during dinner, is 1-2. Don't bother to ask for help....they will ignore you or tell you they will find someone. During your initial tour, they tell you that there is a nurse Always on the premises...Not true. NO ACTIVITIES...unless corralling is an activity. Only bathing is done with a wet rag on their face. The sign says Assistant Memory Care...there is No Assistance. Your Love one is better Off alone in their Home. When you hear your love one tell a staff member that She is sorry and she will never do it again...That's a Red Flag!!! The Elderly with dementia who can't hear, are placed in Memory Care with Alztheimer patients, who are very lost. Therefore there is No stimulation for the resident who has dementia. They live in a world of silence and can't understand why they are being mistreated. Mental [Removed] and I would be concern about physical as well. There are No Cameras....no way of knowing which staff members are going in or out of the room. When you discover bruises and swelling....no one knows what happened. Of course, the fact that they are in Memory Care, your love one can't tell you what happened...they don't know. Do You believe the staff??? As for the time when you see More staff....breakfast, lunch and dinner. Take note...the extra staff is kitchen staff and sometimes 1-2 caregivers from the other side of the locked doors. How often are the residents taken to the toilet....0-1 How often are they changed 1 time per shift change. Each shift waits for the next to take care of it. No shift knows what happened on the shift before., and no one knows the reason why some patients can't walk or how to handle them when lifting. So....What can I tell you that will make your decision easy. Find another place.

We were given bad information. We were told there was a physiatrist on site and there isn't.This was one of the main reasons we chose Autumn Leaves now The Village. The community was also sold so my mother's had multiple nurses change and the billing has been messed up.

They need to get staff that has been employed longer than a month. They knew nothing about caring for a dementia patient. The first night my husband was there he fell, cracked his head open and had to be taken to the hospital. They let him run around in his diaper, one day they allowed him to go outside and roll around in the dirt in his diaper. They continually told me once the medication kicked in he would improve but no one ever knew what medication he was on. It was the worst two weeks of my life and I finally got him out of there. I wouldn't say anything good about it.

Since my mom moved in in August, there have been many problems. They have cut staff, made huge billing errors, tried to charge for services my mother has not received, seriously lacked in cleanliness, and obviously are only concerned about corporate profits.

I had the worst experience during my tour of this community. I wouldn't even send my dog here. Everything about this community needs improvement. From the staff to the up keep of the community, major improvement is needed.

Don't bother bringing your loved one here. [Removed] , and [Removed] they don't care about the residents. Everything may look nice on the outside looking in but on the inside looking out that grass ain't greener on the inside.

Boy went there with my wife saw a room it was not even clean roaches crawling every where what a lie .....looks nice when you walk in but the rooms nasty .........and the lady her name was [Removed] was not very sincere she is not professional at all .....she spoke about victory lakes and how it would closer to are home .....we are looking there not league city ......so unprofessional. .......

Don't go here not a good place at all management awful they never have time to speak to the residents. ..and rude horrible they are always short staffed people are always quitting here this company it poorly handled from the top down .....we see faces for a week then they are gone if I knew before I moved here how it was going to be I would have never came here ....moved here in Aug then got a letter in December my rent was going up .......what is that ............I am moving somewhere else next month thank god ........so please beware of this place not what you see is always good ....

A family member lived there for many years. They seem to have significant staff turnover, including the all-important exec-director role. (The social director was the one constant through the years and she was very good with the residents.) A couple of the exec directors were good; most were disengaged. Consequently, care was sometimes good; sometimes not so much. There was one stretch of 8 or 9 months without an Exec Dir; one filled in part time from a different Brookdale property. But irrespective of any of this however, like clockwork, Brookdale could be counted on to pass down large price increases each and every year. But, what was most concerning was, after my parent left for another facility it was brought to my attention that they'd been on strong doses of a psychotropic med. Nothing remotely approaching "informed consent" was ever provided (meaning this kind of medication has to be explained to you in plain English). This revelation was deeply disturbing. I entrusted my parent's care to Brookdale and, pending evidence to the contrary, feel my trust was badly misplaced.

My mom lived at Dayton Place for 5 years, transitioning from independent to assisted living. Staff is caring but management is terrible. Quality and service has declined significantly. Director and Care Coordinator ignore family concerns. Three weeks after formally requesting additional care, nothing changed. My mom had not been bathed, she didn't get dressing assistance. Caregivers lack some skills. My husband observed one caregiver struggle to read instructions on a written sheet. Very expensive place for very substandard care.

This place is NOT what it seems. I would strongly advise against placing your family member there. They negligent to provide even the most basic services such as help with changing or eating on a regular basis. The activities are nice but that really doesn't matter when basic needs aren't being met. No person deserves this subpar level of care.

My mother has been here for 3 months. Price is expensive. Activities are mediocore. Highlight is Wii bowling. Staff is pretty nice. Security is weak. I can open my mom's door with a library card and the security card just racial profiles and waves me in.

Independent living doesn't provide check in with residents as promised. Mom was not checked in for 3 days and almost died as a result. Management did not provide any real response to the issue except to say they resolved the issue which they didn't. I would recommend finding a better facility. The staff in general is very nice. Management is lame.

Did NOT appreciate visiting my Mom today to find her in her own feces (sheets and carpet by her bed), really?????!!!!!!!!!

my grandmother has dementia and broke her hip. my family put her here thinking that this was a great looking facility but thats about where it ends. the staff is not compassionate at all. they leave her soiled for hours, they dont change her wounds when they have becomes soiled. the more you ask them questions and request someone to come the more they avoid you. she was at tamarac nursing home before we moved her to this awful place even though the facility was run down and didnt have good fun, they cleaned everyday unlike the forum and gave my grandmother loving care. stay away from this place!

This place is awful and all about the money. Expect to be overcharged for everything. Nursing staff charges for every pill given. i hope you don't live out of town as they expect you to come in and babysit your relative every time there is any issue whatsoever. Moms teeth rotted under her bridge and now needs dentures. There was no dental care of any kind. Staff is not trained to recognize medical issues as simple as a UTI. In the administrative/financial area THERE IS NO ONE IN CHARGE!!! Expect no answers. If you get one I can guarantee its wrong. Avoid this place. We are preparing to sue and we are not that kind of people

Rittenhouse Was Totally Misleading! Mom has Alzheimer's and needed secure care. They evaluated her, said she needed care at a level 2. No problem. Dad moved into their villas to be near mom. Rittenhouse suggested family stay with mom and keep Comfort Keepers (paid service) for a bit to ease the transition. This turned into their requiring someone with mom 24/7 until she could get into a behavior hospital. Meantime, they apparently don't clean the villas when it snows and promised cleaning of the floor did not happen (was not done before move in). After 2 weeks in behavior hospital and now on meds, Rittenhouse advised (on the day before release) they could not care for mom, so she can't come back. After scrambling to find a place for mom, dad advised office he would be moving to be near mom as they were not able to care for her. Even with 2 weeks notice and a waiting list to get in they refused to waive the 30 day notice for dad. All guests in the memory care unit received the same care...so apparently everyone is a Level 2. It became clear it was about making money, not care...Beware of what you are promised or assured will be provided.