Sinceri Senior Living

My friend was fine at first when his needs were few. As his needs increased, the staff were apathetic, made themselves absent. He began to fall weekly and upon my visitations had no idea where he was. Turnover is excessive. It is a lot fluff. Pretty surroundings, dig deep for uncleaniness.

My mother’s stay their was awful. Out of the 2 1/2 months she was there she spent almost a month of that time in hospitals and skilled nursing facilities for injuries incurred at the hands of her care givers. All documented. I was paying extra for 2 person assist and many of the caregivers ignored that and tried to transfer her alone and wound up dropping her. A lot of the staff were uncaring and rude. Many of the staff complained of the place being under staffed and not a good place to work. Response to call buttons sometimes took over an hour. Many times my mom sat in soiled diapers for over an hour waiting to be changed. It was a nightmare.

I would not recomnend this facility to anyone’s family member. They have frequent staff changes and the cleanliness of the facility is unacceptable. They have very few activities offered on weekends. Items of patients are frequently missing as well. Contract agreements are also not honored. You must visit frequently at random times if you have a family member at this facility.

I am very up set my mom has been in hickory hills almost a year now /what has happen to this place ????? Its not the same anymore??? I have lots of question no one person there can answer,We are really wanting to know what has happen to a [place for mom /Help is not any good they are not trained anymore on the alzheimers /I was very up set on what happen to my mother /she has both side of her face peeled off cutand across her noise/I get a call day after the injury happen/I was told it happen in the bathroom ?now keep in mind my mother is in a wheel chair she dont walk) she has help for everything !!!!! Mom weight 100 lbs (wet) there was 3 people with her thats what i was told/she did not fall/she was holding on to the bathroom rails / she end up with both side of her face peeled off and a whole by her noise/I spoke to the staff and came home thinking what the hell,If mom was in my care the police would be called on me I would be going to jail/yes thats right elderly abuse/This place Hickory was wonderful what has happen?????? Mom is sick these people are called special care / to care for mom where is the people that can handle this kind of care now ??? / They changed her meds. did not brother to call the family/Mom can not take any or most drugs she has to much going on that would kill her and change her manner.when you walk in the place tech s will say i love [name removed] no body else likes her she is mean,that really has not set well in my mind,what about yours??? mean, crazy is the disease she has (where is the trained special/this is big stuff to the familys who pays good money for our moms/ [removed] now things are not perfect in any place /we all know/but this place has something bad going wrong. I talk to some staff and they mean well but this is so alful /waiting for answers mean time prayers are needed/ I will give a up date to all when I get a answer :( sad

Really lousy experience for my mother in law. She pays nearly $60k a year and gets lousy help. The call button for restroom help is ignored frequently. It’s really humiliating to soil yourself because the staff ignores a call button for thirty minutes to an hour. Bad staff and worse management

Not enough staff and some staff do not care. Care in heartland is way below grade. Make sure you are there to care for your loves ones because they will not

I would not recommend anyone to purchase a home in Mallard Landing. They do not know what they are doing. They overcharged my mother on her fees. To date they owe us $1600.00. I have been trying to get this money for months. You call the office and evertime I call you can never speak to anyone. They are always in a meeting. They never return your calls. It is very sad how they treat their residents. I have spoken to multiple people they owe money to and our still waiting to receive it. This is a word of warning.

Not enough staff to care for the number of residents. Poorly paid staff so good workers leave and a lot of turnover in staff. Maintenance is poor (HVAC unit issues, plugged up toilets, carpets and furniture smell of urine). Medical staff does not administer meds appropriately. On staff nurses do not communicate with the residents family when there are medical issues. Saw many residents fall and I don't believe those incidents are reported. Saw so many seemingly healthy, active residents deteriorate before our eyes. Was so glad to get our loved one out before anything major happened.

The worst... my mom was only sent here for rehab and she never got a chance to come back home. They hardly ever answer to the call light. The charge nurse at the front desk is extremely rude. The staff is negligent, They lie to cover each other’s backs and now that my mom is gone all I can get is a “I’m sorry for your loss!”

This facility does not care about their residents. The turn over in staff has been significant including management. The memory care facility could not handle my Grandfather when he transitioned. This facility has been very disappointing and they definitely do not care about their residents. The new management has been awful. If your resident doesn’t fit the mold this will not be a good fit.

They have Bed Bugs. Staff is horrible starting with the Executive Director [name removed] all the way Down to housekeeping. They lie about everything. The residents bully other residents. Always working short staff and over working the good staff. Staff don’t answer call pendants within 7 minutes more like 27 minutes. One staff member told my love one that the water was cold so she couldn’t give a shower. That went on for a week. They double brief my love one. You have to hire a sitter to make sure things are getting done properly. I called [name removed] (RSD) never calls back. [name removed] is rude as heck.

Activity Directors very rude and unprofessional.

I would advise against sending a loved one here. This facility has alot of issues however staffing is the biggest with little to no staff especially on weekends. Ive experienced 1 cna and 1 nurse multiple times. With so many residents and the level of care needed especially in the back that is horrible. Admins only steps in if there is a tour or state is in the building or a family member complains. In most cases you will see housekeeping and activity aids acting as cnas due to lack of staff. The facility has been without a DON for quite a while leaving the business admin to attempt to run the nursing dept. The quality of care is dependant on who is working. Speak with the families and do research before looking into this facility. Its a beautiful building but thats where it ends. The level of care a loved one needs should be top priority not the appearance of the building.

My brother, sister-in-law, husband and I moved my mother into independent living here a few years ago. At that time, we all were really satisfied and my mother was happy which of course was the most important. Since that time, the building has changed hands management keeps changing employees come and go there never seem to be enough employees and those that are there are stretched really really thin. My mother shares an apartment and her first roommate really took more than half of the apartment but my mother has difficulty with confrontation so we just accepted that she was mostly confined to just her bedroom and wasn't able to have use of the living / dining area. Since her roommate moved out and she acquired a new one I thought things would improve. Not so at all. Now she has one cabinet in the entire kitchen and there are two closets in the main part of the living room what she used to share half and half with the old roommate. Just before the new roommate moved in, they took all of my mother's belongings from the less than half side of the decent closet and shoved everything in where a washer and dryer would be if they had one. Not really a closet just some space where a washer dryer would be. I complained and complained loudly and of course was poo-pooed and no problem we'll put some shelving in there for her. Since then my mother complain and they put in one Shelf. Whoop-dee-doo. Today I am infuriated again because my mother was in the chapel and of course I did not want to interrupt and I was trying to drop off a sack of groceries a case of soda and a sandwich for her dinner and was told due to liability we will no longer accept things for residents here. Now, of course this is where all deliveries are flowers packages excetera and now they're not going to accept??!! Fairly sure this is not legal and my next course of action is to look into the legality of it and try to complain again which never gets me anywhere. I hate to move my mother because of course it is very traumatic for her but I feel we have no choice because it is just so crazy there and so unfair with the division of the apartment with this we won't accept things for residents at the front desk. What I found the most galling today is that no one thought to say hey I'm so sorry we started a new policy but we can see you haven't heard about it so we will give her these things that you've brought for her but in future things have to be done differently. Even though I'm pretty sure it is it illegal to not accept things for residents on an apartment building it would have been less frustrating because we really don't get our money's worth there as I take my mother to all her doctor appointments versus using their bus I pick up all of my mother's groceries and personal items versus her using their bus and they couldn't go out of their way in this small way of keeping the bags there?! Really a sad situation and frustrating because again I don't want to discombobulate my mother but very frustrated with them and disappointed and angry and saddened. If you are considering this place, look elsewhere.

Stay away it is all about the money. Communication is bad no return phone calls.

Very poor management, my mom was here for awhile and at first it was good, but after your loved one is there awhile the care goes down hill. I've heard workers complain non stop about some of the care they had to do, and the gossiping is never ending, worker's on their phones constantly, they stand around and talk about their personal life non stop. I would not recommend this place to anyone you Love. ALS side and the MW side are not where you want to put your Loved one. Please do your research, this place needs new management.

I agree with the negative review about The HC Assisted Living completely. We were fortunate enough to move our family member out but it took us too long to see through the smiles. Although there were a few good people on the staff, the majority of the staff were awful and lacked the ability to give proper care to the residents. We hired outside care because of the poor staff. We are grateful that we moved our family member out to a compassionate Assisted Living facility where our loved was treated with the respect and dignity seniors deserve. I shudder each time I think about the lack of decency we subjected our loved one to before moving him out of HC. The review regarding the director of Assisted Living is accurate as she looked us in our eyes and never handled the concerns properly. The lies and lack of appropriate care became a nightmare.

Do not put your loved one here. My Mom was in the memory unit skilled care.They make care plans they do not follow. There was no way my Mom was toileted every 4 hours let alone every 2 hours like the care plan stated and she did not receive fluids every hour as a care plan stated yet staff signed off daily in a log book they did these things. The only time she got sent to the hospital for an issue was when we pressured them to do so and every visit to the emergency ended up in a hospitalization. Reported these issues to the department of health after our Mother died. Don't even bother with the Dept. of Health they just go in and look at the log books that are all lies filled with initials of staff stating they did things they didn't and so the Dept. of Health states the nursing home followed protocol.Always short staffed. High staff turnover.

Incompetent unprofessional does not follow procedures Rude director

Nothing promised was delivered.