Sinceri Senior Living

When we toured this facility everything looked very nice, but after moving my loved one here we have been let down by almost every aspect. The staff are friendly, and they do try very hard, but they are just terribly terribly short staffed. And the residents suffer for it, they are not receiving the level of care that they should. This also causes them to fall behind on things like the cleaning, and the activities. The activities are very lacking, my loved one constantly complains of being bored.

didn't know til the day we moved mom in what the final cost would be way over what they talked to us about

We have had our grandmother there for a 11 days she should have had five baths, We were told they get at least 3 a week-in this time she has had one since arriving. She now has a urinary tract infection. House cleaning was touted as a perk-The room has yet to be cleaned. There is no accountability or communication. So far Bingo is the "activity" Corporations ARE NOT people!

They were twice the price, service was awful and the food was awful. They had a total management turnover three times in one year. The place was Hearthstone but it got bought out, and the new people fixed the place up really nice, but the employee loss was horrible. The nursing person had been there ten years, and the minute the new company got there they fired her. Three turnovers of the directors down all the way to maintenance. The only person they didn't lose was the receptionist. No one knew the residents. My mom was really attached to the maintenance guy, and all of the sudden he was gone. Everyone there was slowly dying. At 95, she was the most with it person.

My 92 year old mother was scheduled for 10 days of Respite Care. On the Friday she was to begin her stay I was told she could not stay there unless evaluated by their RN, however Myrtle Beach Estates didn't have any RNs on staff that day that could do it. I was told the soonest they could evaluate her would be the following Monday. This was not good news as we were flying out of the country to begin our family vacation early the next morning. When I questioned how the facility operated without any RNs on staff at all through an entire weekend, I was told by Linda they only call the RN if it was an emergency...this should definetly should have been classified as an emergency. I then asked that Trish who I had been in contact with leading up to this point call me so we could rectify this situation. She never called me nor did anyone else from the facility ever call. The good news was when a family friend and a friend of hers were able to stay with my mother and keep her in the comfort of our home. I know she received way better care then she would had she gone to Myrtle Beach Esates, especially after experiencing first hand the lack of care, concern and professionalism exibited by Trish and Linda.

We had to hire a full time aide there because the level of care was terrible. She was falling and having issues. She had a long term care policy that covered it, and initially we liked it because it was clean and there were activities. She didn't do any of them, the food was terrible and care was terrible. It was a bust.

Smelled strongly of urine as soon as J walked in and residents didn't seem engaged at all.

Brick entrance and hallways, age of property and limited options. Easy to eliminate.

Looked terrible. Did not even tour

This place I give a 0 on all subject. Due to lack of employees do not know what they are doing. Low staffing. Kitchen dining area lack of workers wait over an hour to be served. Food is either over cooked or uncooked. Areas not cleaned. Washer and dryers not working. The state and health department has been out there 6x since April. Place is non complaint on several issues of medication error. Lack of giving medications at right time.

Stay away!!! Shorthanded staff, missed meals that were to be delivered, housekeeping was hit and miss, laundry missing especially sheets, no nursing care especially since nurse that filled in was from over an hour away. Vitals were never taken. We spoke with the director several times and things did not approve. Had someone enter the apartment in the middle of the night without asking or pull cord. Looked into the bedroom and left again. Didn’t feel same in their own apartment.

I originally planned to keep my mom at Birchwoods for a month while I went out of the country. I ended up having her removed after 2 weeks. I expected them to reimburse me because they put someone else in the room I paid for for the month, which was double dipping - they said "oh no problem". I've been fighting them for my security deposit back and they've failed to reimburse the remainder of the room fee. The residents were horrible. My mom went down to lunch and they said she couldn't sit there and it was their table; you'd think they were in middle school. The meals were awful as well. The staff said they would introduce her to other people, but they never did. Administration was nice, but they never followed through on anything. I had taken some really expensive sheets over there and left them a couple days before dropping her off. When we came back to move her in, they were missing and never found again. They bought her 2 pairs of new sheets to replace the stolen ones, but they were not the same quality. We also left some things in her room, but never got them back. Part of that was my fault, I was away and my family didn't realize some of it was her stuff when cleaning out the room. Still, some things were returned to us and some were not... It was just a very big disappointment.

I would advise others looking into Elmcroft of Arlington to not put their loved one here. My mom was not even here 24 hours before we had to put her in rehab. We have been trying to get people on the phone as we are moving her out and it is impossible. They have no communication at all.

Brookdale was the biggest mistake - my mother had a black eye within 2 weeks and a fractured footby the next visit. We moved her out as fast as we could. They are not friendly to the residents more like bullies.

Beware the Gardens at Westlake: If you are looking for a safe, reliable place for your loved ones and an ethical, honest management team, I would steer clear of the Gardens of Westlake and any facility owned by Spectrum Retirement, LLC. In March of 2020, my grandmother passed away after several years as a model resident. I visited her at The Gardens of Westlake several times and was always happy to find my grandma enjoying life and her friendships there. When the time came to vacate her apartment and remove all of her belongings, I was shocked to learn about the plan the parent company, Spectrum Senior Living LLC proposed and insisted on following. They exposed my family to unsafe move out conditions, lied and broke their contract by hiring undocumented and unlicensed movers who dumped all of my Grandmother’s personal items into a Pods container in the parking lot in 90 degree heat. All of my grandmothers jewelry (Including her wedding rings) was stolen from her room during the move-out process. Despite assurances beforehand by Spectrum Retirement, LLC that the Garden’s management team would personally oversee the move- out with a professional service under the guise of COVID-19 protocols, no one showed up as promised except for a local and unlicensed team of two day laborers who were contracted for at the last minute. Spectrum Retirement, LLC would not allow even one family member in full safety compliance to be present while unsupervised day laborers handled the move of my grandmothers possessions. On the day of the move-out, one of the day-laborers , in a fit of rage, (cruelly subjected a whole wing of the residence and the residents to a profanity laced tirade and was untested to boot! Knowing well how professional and caring the staff of Gardens at Westlake had been, I am sure they must have been outraged and saddened by Spectrum’s mis-handling of our family ‘s last days as part of the community. This experience made a mockery of Spectrum Retirement LLC’s stated corporate values of Integrity, Respect, Excellence and Stewardship. Be careful of this place and keep a close eye on your loved ones and their possessions.

My mother-in-law was there after a trip to the hospital for rehabilitation. Never have I nor my family been treated with more disrespect in our lives. My family member received a phone call one morning that the nurse found her on the floor when she checked on her. How does this happen when her bed had side rails I will never understand.We were told that she was refusing PT and not participating. They then kept pushing us to get her out of there since they could no longer get any money from Medicare. [Name removed] the social worker and [name removed] the nurse manager actually yelled at us over the phone and would not even allow us to finish a sentence. [Name removed] actually lied about a conversation she had with my family member previously. Then [name removed] told us if we did not have arrangements made by the time they were discharging her that we would have to pay a full month's rent to keep her there even if we were only going to keep her there a few extra days. They would reimburse us at some point for the money not used. We do not have that kind of money to have them hold it until they could pay us back.They told the home health nurse that she was a two person lift and incontinent. When she returned home she got up and walked with help to the bathroom. She have never once been incontinent since she returned home. We feel like they never even attempted any kind of treatment and they were just collecting a payment from Medicare. I would never recommend this facility for anyone.

Under Coronavirus lockdown they won’t even get my mom groceries. $5000 a month??? Said family is dropping stuff off. We live out of state

Too soon to review. Still in utter shock after the loss of of mother. Hoping Brookdale Northville. Admits their horrible care and makes significant changes.

Do not put your loved one in this place!!! First of all its so dirty. They only have 3-4aides for 87 residents. Most residents in the. Assisted living have dementia and need a lot more care then they provide. My mom has been there for 1 year. They make her bed and don't change the sheets that are wet from the night before, they just pull the covers up. They never come to help get her ready in the morning or to help get her ready for bed. While I was there, the mead tech put an already used mask on my mom for her breathing treatments. The staff doesn't care about the residents but care about their social lives. I have witnessed residents screaming for help and the CNA s walk by and will say, not my problem! ! They only care about taking your money, not your loved ones!!!! The head nurse is so nasty to everyone.

I am not very happy with the way this facility is taking care of my grandparents. They ignore their needs, give them medicine that isn't even theirs, and does not listen to their concerns or help them when they need help in a timely manner.