Sinceri Senior Living

horrible place. had some concerns about my mom's care and staffing. tried sending email and calling and no one answers my questions. my mom has dementia and lives in the spring house. the spring house care is aweful. my mom was told she couldn't have dessert if she didn't eat her dinner. her room was ritger too hot or cold. dont think anyone even checked the temp. the cost for care is not worth the care . turn over of staff is so great. I don't even think they are staffed fully to handle the residents they are assigned to. there are often residents roaming around looking lost and no one around to assist them. please don't buy into the talk from administration what a great place spring house is . would not recommend anyone sending their loved ones to live in the spring house memory care area.

Although this facility assured me that they could care for my father through the end of his life. We were forced to move to a group home that was able to give him the attention he and anyone suffering from advancing dementia the attention and care they need at a cost that was much more reasonable.

I can not possibly recommend this facility. I placed my mother here last spring and have had problem after problem with staff. Their care staff although some are amazing most are uncaring. You walk in to visit and find them on there phone with not a moment to spare to even take a minute to greet you or simply look up and smile. My mom is consistently soaked to the sheets from not being changed frequently. The resident care manager claims to have been with the company for a long time yet every time I pull into the drive way I cannot help but notice her and other caregivers in the smoking area laughing and having a good time while inside there is not one worker insight and 20 residents sitting there doing nothing. Now I have voiced these concerns to the Admistrator of this campus and have felt like he couldn't believe this stuff was happening yet no follow thru or change. I believe they have no clue to the extent that there nursing manager has damaged their reputation. I recently went out to lunch with 5 other spouses of Farmington residents and they all in some capacity are upset with what has happened since this new manager started. If upper Managment or owners care about these wonderful seniors please take a moment to see what is happening. Listen to family concerns and the few great staff you have. I'm currently looking for another home for my mother.

Looks and feels like a nursing home. One of the bingo prizes was a small bottle of bubbles. They aren't children.

The care staff was very nice. ED there is very rude.the sales person was out an the ED had us waiting for a hour. Care staff kept checking in on us..I just recently found out that there is a sexual assult claim against the Maintenance Guy there filed with DADS. He is the ED friend who she brought with her from her old job..an she is trying to cover it up..family wasn't told about this not even the resident that was involved family was told, an the guy still works there..decided not to move mom in. The ED there seems very shady..

Rejected him because of transplant situation.

Don’t send your love one to live here. Mulberry presents like a wonderful place to live when you tour the facility. Once you are moved in it is a different story, so unless you have unlimited hours to check up and make sure the promises are being kept keep looking! Mulberry promises things they can’t deliver on: Laundry every week, good meals, great care etc. You play by their rules or they throw the resident out. There aren’t enough aides to go around and the aides have to waitress three times a day – breakfast, lunch and dinner. The meal times last over 2 hours because the aides are busy getting the residents their meals. The residents are gathered up by the aides forced to sit in the dining area for 2 hours while the aides change their aprons (literally) and then take orders and deliver the cold food! It isn’t until the cold food is served to each resident that then the residents can be taken back to their rooms. Again, literally two hours 3 times a day. Have a meal there and look at these poor people sit there for the entire meal: it is painful. And if a resident needs assistance during this 6 hours a day - forget it, because the residents live around Mulberry’s schedule The nursing staff is GREAT, no problems what-so-ever, it is the management that you will have problems with. Your requests will be for nothing. You can request this or that four, five times and NO one in management does a thing about it. They will tell you “well we told so and so I guess someone didn’t get the message.” The communication between management and aides is poor to say the least, yet management tells you “call us” with any concerns. Plus management is flat out rude! As if you are a bother! Some of the aides are good but the turnover is ridiculous. There is a revolving door and it is VERY confusing for the residents having someone new come into your room every other week. This is not an exaggeration, read the employees comments on the website Glassdoor. If you are lucky enough to have an aide that sticks around for more than a month you might be semi okay until Mulberry gives them five days off in a row then you are screwed because your loved one will have someone who knows nothing about them and could care less. Management treats these employees like dirt and they are very rude to them. At night after 8 pm there is NO management in the building and NO ONE in sight you can roam the halls and not see an aide or nurse anywhere. They give showers to residents at ten o’clock at night because there aren’t enough aides during the day (probably because they are waiting tables). Put a monitor in your loved one’s room so you can monitor them! Mulberry isn’t watching them so do yourself a favor install a nanny cam so you don’t worry every night and day. I have had family in here and another assisted living facility and this is not the place to be. If your loved one doesn’t require ANY kind of care okay but not if they need assistance. Do yourself a favor and keep looking. They might qualify as a “senior living” facility but NOT an Assisted living!

After 5 months we need to move my mother to a facility truly able to care for her. [removed] Do not carry out doctors orders. Crisis consistently on weekends when management is not there. In 40 days my mother was sent to 3 hospitals and rehabs. [removed] When administration knew we were going to take mom out of this place due to [removed] we got an order she needed a nursing home. No family council meetings keep families from knowing bad care is happening to more than us. Definitely falsely advertised as memory care facility. [removed]

This place looks nice and seems welcoming. Our experience was awful. They were super aggressive with getting us to agree to put our parents there. Even telling me to cancel my back up places because they were 100% taking them. I did just that and two days before they were supposed to move in, they rejected my father. It was awful. They were rude and refused to speak with US further. So we had no where to put them. No apologies, just no..we don't want him. Of course my parents want to stay together, but they tried to hold my mom to the "contract" the forced her to sign. Unfortunately for Brookdale they can't do that to Medicaid patients. Avoid this place, it just seems poorly run. There were miscomunications about transportation and care. It as if the just tell you what you want to hear so they can sucker You in. Then they realize they made a mistake and could care less who they hurt. Bad show Brookdale My. Hood!

The problem with the facility is what is behind the scenes. Never, EVER, do they have enough staff. Managers are insensitive to employees and care little for staff. How can they care for residents if they don't care for proper staffing? The facility is clean. Food is sub par. Prices are absolutely outrageous for residents, and visitors (they charge you to eat with your family and they charge you if you want to stay overnight). They have horrible communication. Messages are lost, the daytime secretary is rude and so are half of the CNA's. [removed]. As a family member, I am not surprised that there is such a high staff turnover. Three mechanical lifts are used for the entire facility and are not required to be cleaned in between uses. The managing nurse often forgets things like giving important injections, enemas, or wound care (which the Medication Aides cannot do). In the year or so that my loved one has lived in this facility, they have gone through six managers. SIX! In less than two years! The current managers are rude and cold. Do yourselves a favor; if you move a loved one into Winterberry Heights, pay close attention to them or they may not receive the care you are paying for.

For memory care, Edgewood Point is not for people who need special care. It is for independent people, even in memory care, because everything is in a group. The caregivers themselves, they are just not trained on how to deal with dementia patients. My father declined from walking to being completely bed ridden in about 3 months. All they really care about is making money. Even the lady in charge there told me word for word, " I'm trying to run a business here." So that's her main goal, not to care for my father. It was the worst place I have ever been too. They have an activities director who was loving and caring, but she was the only person.

There is not enough trained staff. Residents have to wait too long for help. The prices are astronomical. Too much money for too little service. Employees are fired and hired weekly leaving residents with untrained care.

Their assisted living was great. They had enough activities and things like that. I didn't have a lot of complaints when he was in assisted living. But the dementia care bombed. They were locking the residents out of their rooms during the day. There were lots of issues. They didn't contain the flu virus, they didn't post notices or anything. If you are questioning the care, follow your instinct.

We do not have my mother in Farmington Square at Salem any more because we were not too happy with it. We found them to be a bit understaffed for one, which prevented mom from getting the care and attention that she needs. One of moms biggest complaints was the food. The food was just terrible. I looked at it and I wouldn't even eat it. I don't understand how for that price they don't have better food. There was another man there that lost 70 pounds staying there because he would never eat. Mom had several things disappear during her stay there too. The staff seems to be nice and the place is kept pretty clean, but other than that we really were not happy with he place.

Highly disappointed in the director and the management. The care of our loved one is not given top priority and they take away from the resident staff to do kitchen work and various tasks where time and assistance should be given to the residents. The resident assistants are not properly trained. They do not know how to handle Alzheimer/ dementia patients. They schedule activities and the residents show up to participate, but the activity person does not show up to lead the activity. Therefore, the residents have nothing to do. The food service is the same thing over and over again. No variety. They have a menu, but the menu is not followed. They serve types of food that should not be served to an older person.

It wasn't what it was cracked up to be. They were very deceptive, which really upset me, and I don't feel like my dad was getting adequate care. They quoted one price, got him in there, and the next thing I know it's a different price. I was not happy, and because my dad did not thrive there it was not worth it, so I brought him home and am caring for him myself. I did not feel that dad was safe there and it just was not a good experience.

If you are looking for a lot of bells and whistles, you will get them at this facility. However, the quality of care is less than satisfactory. I highly recommend a Dropcam (nanny cam) being placed in the room if your loved one does not have the mental capacity to tell you what happens while you are away.

Dark, old and depressing.

Jill was nice but I didn't care for this property but the reception area and hallway leading back to the resident apartments smelled of urine. Also, the bathroom in the model unit had a TERRIBLE sewer smell. The price is not in line with the aesthetics. The best feature of the property is how close it is to TMC.

Not the best administration. They missed my appointment and handled my visit poorly. I turned tail and didn't take a tour. Would you trust your family member with a group that wasn't attentive to detail, missed the appointment and were poor communicators? Manager was defensive instead of quickly admitting they made a mistake. It's a several hundred thousand dollar outing for my mother and they made a poor impression.