Sinceri Senior Living

My dad fell 10 times in 5 weeks. Need better pre admission assessment to identify potential patients. Hourly checks should be an interaction with the patient, not just looking in the door to see them sitting in a chair. Memory patients don't know what they need. Nutrition was not a priority! Served lots of carbs. Presented sweets before meal completed giving patients the opportunity to bypass nutrition. Did not help patients cut up meat, even though patients had no access to a knife. Very disappointed in the care from such a beautiful facility. Feel very guilty for trusting them with my dad.

Very disappointed with Elmcroft. They did not care for my grandparents. They made so many excuses it made me sick. We had to pull them out after a month. My grandma was dying and they cared ONLY about themselves as they sat in the breakroom laughing while my aging grandpa did all the work. My grandma passed away as soon as we left Elmcroft. They blamed everyone else other than themselves. My grandpa left crying because his wife was neglected on so many different occasions. Side not, my grandpa is the most gracious person I know. No one should have been treated like that. I hope I’m helping someone by staying away from that place.

My sister has been a resident at Brookdale of North Oaks for the past few months. The place was chosen by my niece because this was one of the places you recommended. She was told that they are memory care and hospice. However, the words ‘assisted living’ was not mentioned. My sister was terminal due to an aggressive brain tumor. She required skilled care for all her needs. In fact the past six weeks or so she required mechanical lift for her transfers and needed total assist with her activities of daily living cares. My niece was assured that she would have two people to help her at all times. That did not happen since they have been extremely short staffed often...especially the last few weeks. Most of the resident aides did their best but only a couple have had training beyond what the facility taught them. How can you expect that they use good infection prevention or know not to pull someone up by their arms or do a pivot transfer without the use of a transfer belt? I will say that the facility did give training on use of the transfer belt and distributed TBs to each resident after we talked to them. However, I still saw residents being pulled by their arms and ambulating with staff without the use of the belt. Staff wore their soiled gloves from my sisters entire cares and then left the room, most times, with the gloves still on. The used briefs and towels were placed on the floor or they hung them over my sister’s bed board. There were no soap dispensers or alcohol gel available in the room or bathroom. The paper towels were way under the bathroom sink and I didn’t even see that they were there until my sister was there for a few months. They don’t give reports from one shift to another. I asked people working there and they all said they didn’t. Couple examples on why I also believe this to be true: 1) My sister had problems with constipation due to her inactivity and her pain medication, so she required medications. When we would ask if she had any results, we were told that they didn’t know. This happened more than once. 2) In mid July, several residents at the facility had stomach flu. We observed the people get ill and/or were told by staff about ‘so and so’ being sick. I got sick within 24 hours of visiting my sister. The hospice music therapist, my niece and her son also got the symptoms. I went and talked to staff about why they didn’t put outbreak management in place... at least a sign at the door telling visitors they had some GI flu there? I was told that there was no GI flu there. That the only resident who got sick was someone who had diarrhea from taking an antibiotic. I was told that I probably got sick from something I ate. The only thing that the music therapist and my family members had in common is that we had visited Brookdale. I had never even met the music therapist and I didn’t visit my sister at the same time as my other family members. I believe there was no investigation. They wouldn’t have anything written in a report or passed on to next shift because of the lack of communication.The medication aides told me they had a whole one day of training. No wonder why several didn’t know how to administer a suppository or put on a pain patch. The last couple weeks, they finally had some LPNs scheduled, but prior to that there was no nurse around after the day shift on week days and none on the weekend. Again, I think the aides did the best they could with what training they had but I do NOT think that you (A place for mom) should be recommending nor should the assisted living facilities accept residents who are heavy skilled care. I am extremely dissatisfied with the administration and the care that my sister received

People were very nice but the place smelled and didn’t have significant upkeep visible. They also had a long wait list anyway

My first impression was horrible. It started from the receptionist was very unattentive. The Sale Director was not aware of our appointment then made us wait another 20 mins. I would not send anyone there based on the service alone. This looked like a step up from a skilled nursing center.

To the manager. My brother-in-law stayed for a while. We all (the family) was greatly disappointment. You need to work hard if thing have remained the same. One Saturday my housekeeper and I arrived to do things in his apartment. We couldn't find him so sat in the hallway. His neighbor, a lovely elderly woman who was fairly much bed bound was calling for help. There was no one around. Finally we went in to see if we could do anything for her. She was thirsty. I asked why didn't she call. She said it is no use no one will come. They know I have a private aide due in an hour and half. How pathetic is that? The next day there a group of people sat on the white sofa. A man they alll knew needed help to go to the bathroom. They were yelling at the top of their lungs. No One. Then they yelled "To late again! Please do not try to make bad good without changing it permanently.

I spoken with Rittenhouse multiple times. Rittenhouse evaluated my grandmother and told me they were able to provide her the care she needed. When touring the facility, they wanted me to pay the $1800 community fee that day to save her a room. There was never a mention of the $1800 community fee and it was not in any discussions beforehand nor in any brochures I reviewed. Although, other facilities did not charge a community fee, we were running out of time in finding my grandmother a place. We agreed to break the community fee down in payments. My grandmother was there from [date removed] to [date removed]. Within that time, my grandmother was taken to the ER by ambulance three times. Within the three visits, she stayed a total of 7+ days in the hospital. After her 3rd stay at the hospital, Rittenhouse declined to take her back due to my grandmother being put on a pureed diet. Rittenhouse still charged until her belongings were removed from the room. Cost to Rittenhouse for the short stay was $7838.

My father is a resident there. He is currently in the hospital. The Social Services Dept has reported Farmington Square in Salem to the State due to the condition he was in when he was admitted. We have talked with Farmington about our concerns about the "lack" of care he seemed to be getting and was assured they would take care of the issue. Apparently it was not resolved. I would not recommend this facility to anyone. They need to step up to the need for much better care and monitoring of residents. Being short staffed is not excuse for a person not to receive the care they need.

Very disappointed with the Brookdale experience, and would NOT recommend Brookdale to anyone. We were sold because the Director assure us they could take on our aunt who another local assisted living residence could not assure us the quality of care she needed. We took on the highest level package for our aunt and did not expect anything she did not pay for...I asked a number of times for things we payed for and were not provided. We would have hired additional outside staff if our aunts needs were beyond what we should have expected of the Brookdale staff. The residence provides 60 rooms and only 40 were filled - this should have been a sign right away there was going to be issues! We loved the size and thought our aunt would have gotten lost in a large facility and we believed that our visits would be great for other residents that did not have visitors. Brookdale was very sadly understaffed and the staff has way too many tasks for in a day to accommodate the residents in a manner that they promote in their sales pitch. Our aunt resided there 2 months before moving to a hospice care center. I was there every day but 1 and most days I was there twice. My husband was there every day and many days twice. My sister-in-law was there almost every day. So my review is not on a once a week or less visit. The management on many days in the short stay of our aunt was running around doing jobs of staff they were lacking. I could share dining experiences for the residents that were very poor- cold food, poor service, due to under staff. The care sold to us was not fulfilled! I could write an entire page on quality day to day fulfillment of needs. The only answer to us was your aunt does not have any soars therefore she is being cared for! The nursing and healthcare aspect was terrible. The only positive I can share - is that many of the staff are great! Front desk, marketing and many of the care givers are over the top and some may experience tremendous burn out but try really hard. I believe the director works well with what she has but cannot keep staff! Most likely due to pay scale or the huge amount of work required of a care giver (they are required to serve food, clean-up dining room and fix meal issues in addition to delivering meals to those who do not use dining room) in addition to transporting those who require it to and from dining and in Incontinence issues during meals that need to be addressed. This makes for a very long and often poor dining experience for most involved.

No kitchette. [Name removed] said she would add a cabinet but there still would be no sink. I did not care for the floor plan of rooms.

I would not give the Assisted Living more than one star for this facility. Please do your research before you place your loved one in the Assited Living area. It is a glorified nursing home. They are short staff often that tells me something is not right if their employees are not happy. This refelects on our family members quality of life. No matter weekday weekend residents are just lined up along the wall waiting for the next meal. Activities try their best with little support they are given from Leisure Park. Don't bother voicing your concerns to Administration it goes in one ear out the other. Nursing does the best they can, but some of the aides need to be retrained for care. Again review all options do not rely on a simple tour. When we toured they had a beautiful courtyard avaialbe, now used as construction storage really???? Pay for some outside storage units, now the residents who have mobility issues cant even enjoy the outside. does Leisure Park's corporation approve of this lifestyle I guess so.

[Date removed] To the CMAs, RAs and CNAs I wanted to thank the hard working and dedicated caregivers who have cared for my Mom while she resided there this past almost 4 years. The issues I had with Winterberry Heights were not generally with you, but instead with the administration there. By in large, Mum was safe and well fed, until the past few weeks. There were past issues, but none as bad as what happened last week. When I found my Mom in a state of neglect on [date removed], it would been easy to quickly blame the RA on duty that day, but that simply is not the case. You all have impossible assignments. The facility accepts seniors and disabled folks who have needs far beyond what an assisted living facility can meet. It is a priority to keep those units filled in order to meet profit goals. Then they understaff the place. They assign one RA to an entire level of residents, maybe 35 to 40,, many of them needing lift assists. You are told to be in and out of a room in 5 minutes. This is a set up. This is a recipe for neglect and harm. This is exactly what happened to my Mom. She never wanted to go there. She forgot about a lot of things, but she never forgot her home and she missed it every single day. And she did not want to live with me. So, I looked to Winterberry to be the solution to her needs because of dementia. Most days it was ok. And then when her health started to decline, it was absolutely not ok. I kept a close watch on Mum but I trusted people that I should not have trusted. I wanted so badly to believe all of the promises that were made to me and Mum in that place. I truly believe that Winterberry has potential, but until the balance of only accepting the people who you can take care of, and having the essential level of staffing and skills in place happens, I believe that people will continue to be neglected and/or harmed. This is not your fault. This is the fault of your director, the Hawthorn Corporation and the State licensing and regulatory oversight. Rules need to be made, regulations need to be in place and enforced that will ensure the safety and well being of our seniors and disabled. Our beloved seniors deserve this at the very least. My mother is at [removed] recovering from pneumonia. She is ok and well cared for now. We are hoping that she can get back on her feet and be well soon. However, she will never return to Winterberry Heights. Thank you all from the bottom of my heart, for doing your level best, in impossible working conditions, to care for my Mom. [Name removed] ([Name removed]’s daughter)

Horrible this place is dirty and i would not place any of my family here ever.

When looking for an elderly care facility for your loved one do your homework, which I did not. Seeing a five star rating does not always mean you are getting five star service, especially when it comes to Leisure Park. The only thing that was five star was the nursing staff was five star. Some of the issues were due to the understaffing of aides and dining room staff which is my biggest issue with this facility. Due to lack of staff when it came to personal hygiene and dining assistance the waits were unreasonable. I addressed this with [name removed], administrator (no stars for him)! We were advised he would look into the matter, a month later and no change. When trying to contact him by phone on many occasions NO return calls which led to another visit. At this time his answer was, I was meaning to call you back. When questioned on staffing vs. residents he was unsure and advised he would have to look into it (really???). I also inquired about his interaction with the residents and their needs because he was never seen while visiting (which I did on an almost daily basis). I was told that the conversation was over and that he felt I was verbally attacking him. The meeting was less than 10 minutes and I thought he must have been joking, but he was not. Now this was an administrator and professional (LMAO). In my opinion his back was to the wall and because he did not have answers he ended the meeting. Being I was not getting anywhere I was forced to contact the corporate offices. I spoke to [name removed] who listened to all my concerns, but I never heard from her again! Leisure Park facilities were not well kept, my mothers room and bathroom were not cleaned to my standards. Part two: My father was in the skilled nursing unit DON'T EVEN THINK ABOUT IT if you need to place a loved one in this kind of care. His room was not clean, I found him laying in his own feces and he was always dressed in a hospital gown even though his personal clothing was available. When I confronted the administration on this again the same answer, not enough help. While paying top dollar for a five star facility and treatment for my beloved parents but in my opinion they didn't even receive one star treatment. After my fathers passing my mother was hospitalized and as a family we made the decision to move her out of Leisure Park. To date the new facility has opened our eyes even more to the disgraceful treatment that my parents received. MY ADVISE LOOK ELSEWHERE FOR THOSE YOU LOVE!

Awful. Terrible. Unsafe.

Within the last month, I discovered that my loved one's toenails had not been trimmed for so long that they had started growing sideways. When I addressed this with the nurse, it was apparent that she had no intention of correcting the problem. When I informed her that I had taken a picture of her foot and told her I considered this issue neglect, she contacted with podiatrist to come in. The last three weeks (three separate visits), I have informed the aides, Executive Director, nurses and Memory Care Director that my loved ones bed had bath towels placed on her bottom sheet and no top sheet. The aides offered various excuses or blamed someone else. The Executive Director, nurses and Memory Care Director all said they would look into and resolve. Nothing happened until my fourth visit this weekend when I got loud, angry and threatened legal action. At that time, the employees on duty assessed the situation and informed me that I needed to supply disposable mattress pads which I immediately did. Shame on the aides, Executor Director, nurses and Memory Care Director for inaction involving a 93 year old woman who can no longer speak for herself.

I am so unhappy that I had a “ I thought wonderful place “ for my mother but after months of lies from the director about getting a credit for things my mother was not getting starting to really push us in the move forward ! They ran the rcc to the ground after working her so much and putting so much on her ! The medtechs were overwelemed and unhappy and showed that in their work ethic . The marketer was great but had some untold truth about the cumunity ! They went months without a on the grounds rn and when they hired one was no help ! The co rcc from the memory care was a business office manager and was so unprofessional, she was so rude and made it clear that the rcc from assisted living can only take care of me so my mom would have to wait for her days off to speak about a issues !!!!! We appreciate the caring staff that cared for my mother !!!!!! [Name removed] - [Name removed]- [Name removed]-[Name removed] - [Name removed]and [Name removed].Thank you for all that you do !!! Farmington square is not running correctly there was only a few holding this place together !

Not worthy of one star!! Filthy, smells, the nursing staff not attentive to the residents needs. So sad!! Do not send your loved one to this place.

Visited Maine so we could see a loved one living at Birchwood Of Canco. Glad we visited because boy has that place gone down hill the past few years. Try calling and asking for a manager and find that no one is there during the day. Want to speak to a nurse, good luck. Where is the staff? Rang our loved ones bell because they needed help. Waited in their room for far too long until someone showed up out of breath and frustrated. Got chatting and flat out asked her what kind of training they receive and she responded with an honest laugh telling us they receive no training at all and they simply follow another untrained person around for a few days then they are on their own. Stayed for a meal and was less than impressed. We sat with the daughter of another tenant and her dad who told us the staff is constantly changing and that her dads care doesn’t seem like a priority. We both felt the money being spent didn’t match the care being given by a long shot. Ironic that we said that before the food was served, because that’s yet another thing that was atrocious. The person who previously came to the room was now the one serving our food and she seemed to have received just as little training on waiting a table. Fresh baked bread was the only good part. We met the housekeeper and she was really the only person with a smile on her face who greeted us happily. The room was clean, so that was good. Wish we had asked her name. There’s an obvious problem in this building and I sure hope it gets fixed, in the meantime we’ll be making our recommendations to have our loved one moved elsewhere.

My wife was here and they never checked on her. They are very understaffed here. Everything started out good here then just went downhill. They would charge me things I never used. I had a lot of issues with the rehabilitation that they contracted. The only good thing here is it was a little bit less expensive, and they had a Dr or a nurse come 1x a week. I would not recommend this community. When I was moving her out the door was open a good 45 min with a buzzer going and nobody even came to see if it was a resident