Sinceri Senior Living

We found the facility to be too large. Mother was overwhelmed by the simple size of the building and amount of residents.

The residents get very poor care. They are often ignored. The managers talk a good game but don't deliver anything. I tried to address these issues with them. The overall director of the facility I think put forth some effort. The biggest problem is the Director of Resident Services. He, in my opinion, is worthless. I've left emails, voice messages, and he never returned a single one. In my opinion, that place will not improve until they replace him as Director of Resident Services. I would not recommend The Gardens of Port St. Lucie to anyone.

My mother in law was there for 3 weeks. This was last June . Place appears very short of staff and not clean. We Trusted the individual who told us what to expect from Harbor Chase. Very sadly, we were mislead . My MIL was there 3 weeks and fell, did not know how to call for help,. Bed was not being made, shower curtain was not put up after a week, pictures not hung and upon moving her out , found that the original plastic covering on mattress was still on and no mattress pad was used just her sheets. After her fall , the 2 rd PT session revealed a mark change and PT ( who was a contract) agency) felt she needed to be re evaluated. The PT and myself got her in the car and no one from the facility came out to see her or help us. Met with director and head nurse to discuss our concerns, in room found dead bugs on window ledge , told room not used much! *Tried 5 times to contact main office, NEVER return call. Apparently starts at the top! Being a nurse myself , I DO NOT RECOMMEND!

It is beautiful but they do not have a one bedroom in the assisted living- only studios and my sister wants a one bedroom.

The community takes too long to respond when my loved one needed help. Management communication was not good between the staff and us. I would not recommend this community to others.

The high-pressure sales staff here goes as far to insult families unless you bend to their "must sign today" tactics. Rooms are very underwhelming and not clean. Very depressing atmosphere.

If you don’t want to know what is going on with your parents, this is the place for them! Living in I dependent section but need assisted, different family members will get different scenarios of what is going on. All they really care about is the $$$!!!

Keep your family FAR AWAY from here!! My grandfather is in the hospital because of this place! He got his first covid vaccine and his doctor said he recommended that he did NOT get the second round of vaccines because he had already contracted covid just a month prior to getting the vaccine and it could be worst for him. They disregarded his doctors request and gave him the second vaccine anyways. Not only that, he is supposed to be getting assistance through out the day, and they do NOT do what needs to be done to properly care for an individual. This might be a great place for someone who needs help occasionally and likes having someone there just in case something happens, but this is NOT the place for someone who actually needs assisted living. They do not properly assist, or properly clean, or anything they said they were going to do! They don’t always change them out of their wet clothes if they have an accident, which shouldn’t even be a question, they bring him food, but don’t come back to grab the dishes, the food is typical hospital food, not home cooked, I can keep going... Our family is very disappointed with the care they have provided my grandpa. Please, keep your family from this heartache and find another place!

My 82 year old brother had a severe brain bleed and had to have emergency surgery. He was doing well enough so that the hospital released him to the Forum for rehabilitation. Big Mistake. Doctor never saw him, the nurse shamed him when he soiled himself, there was a covid case in the place and they refused to give him a vaccine. Finally a doctor came and said he was doing well. Wrong! After being transferred back to the hospital, which was far safer, he was diagnosed with pneumonia--which the folks at The Forum failed to see. We are in danger of losing him after our hopes were so high. I already wrote to Gov. DeSantes. This is deplorable! Keep out.

We did not had a good experience with this facility. In my opinion because of the lack of care she got here lead to my sisters death. She ended up getting a stage 4 infection and it was very obvious that something was wrong. I was very displeased with our time here at Morningside of Bellgrade and would not recommend.

I would want others to know when looking into Eagle Ridge that we had a very bad experience here. They would call me in the middle of the night and tell me I needed to pick him up when he would get violent, I had him in another facility and we never had this problem. The staff members did not know how to re-direct him. I would not recommend to others.

My loved one was in this community for two weeks. I only saw the front area of this community, and unaware of the cleanliness of the room. I wasn't receiving updates on my loved one regarding activities . My personal feelings is if you are Caucasian look into this community. If you are of other ethnicity I would recommend you look elsewhere.

Very disappointed in the handling of the pandemic. For the most point, we have not been able to see our loved one but thru plexiglass during the day while we are working and can only go by what our loved one tells us. The food since COVID is horrible. Lots of sandwiches and convenience processed foods. They have been doing the laundry but I'm being told that my loved one is now missing clothes. The facility has to take them to their doctor's appointment otherwise they are quarantined to their apartment for 2 weeks but they have a very small window that they can take them and it fills up fast. Our loved one has bruises on them that can't be explained. They say they provide absolutely no medical assistance but there are non-medical issues that they refuse to help with either. The residents have pretty much been stuck in their rooms and no activities in solitary confinement. They could have music in the courtyard or even games if the resident is wearing their mask but they haven't done anything for them. With what we pay for our loved one to stay here you would expect during this pandemic better food not worse, extra cleaning but instead, they did less because they didn't want to enter the resident's room. I would think if we aren't allowed to check-in and make sure our loved one is doing well then we should be getting a lot more calls. Calls to say that our loved one isn't eating but once a day or that they have fallen and we may want to come out and look at the bruise to make sure they don't need medical attention. It's just been a very disappointing experience.

Beware the Gardens at Westlake: If you are looking for a safe, reliable place for your loved ones and an ethical, honest management team, I would steer clear of the Gardens of Westlake and any facility owned by Spectrum Retirement, LLC. In March of 2020, my grandmother passed away after several years as a model resident. I visited her at The Gardens of Westlake several times and was always happy to find my grandma enjoying life and her friendships with the outstanding staff there. When the time came to vacate her apartment and remove all of her belongings, I was shocked to learn about the plan the parent company, Spectrum Senior Living LLC proposed and insisted on following. ,They exposed my family to unsafe move out conditions, lied and broke their contract by hiring undocumented and unlicensed movers who dumped all of my Grandmother’s personal items into a Pods container in the parking lot in 90 degree heat., All of my grandmothers jewelry (Including her wedding rings) was stolen from her room during the move-out process. Despite assurances beforehand by Spectrum Retirement, LLC that the Garden’s management team would personally oversee the move- out with a professional service under the guise of COVID-19 protocols, no one showed up as promised except for a local and unlicensed team of two day laborers who were contracted for at the last minute. Spectrum Retirement, LLC would not allow even one family member in full safety compliance to be present while unsupervised day laborers handled the move of my grandmothers possessions. On the day of the move-out, one of the day-laborers , in a fit of rage, (cruelly subjected a whole wing of the residence and the residents to a profanity laced tirade. Knowing well how professional and caring the staff of Gardens at Westlake is, I am sure they must have been outraged and saddened by Spectrum’s mis-handling of our family ‘s last days as part of the community. This experience made a mockery of Spectrum Retirement LLC’s stated corporate values of Integrity, Respect, Excellence and Stewardship. Be careful of this place and keep a close eye on your loved ones and their possessions.

Since moving my mother to assisted I have received multiple calls daily from my mother complaining that her needs are not being met. I have called on her behalf and have had my concerns dismissed. I am looking for a new placement for her.

My mother needed memory care and we do not think they had enough staff. They did not have activities or anything for the residents to do as a result. They had someone in the room prior to my mother living there and they never took all of the previous person's belongings out. The staff was mostly friendly. They also misplaced several of her clothing items. The price was good, however for the care my mother was receiving, it was too much.

No built in closet - very small room 236 sq ft and to lose space for their wardrobe makes it more cramp. nice outside areas - Nice areas to mingle in but only one area.

Twice, they have either mixed up or messed up my mom's much needed medicine as well as missed doctor's appointments. looking for a better place.

Rent goes up 5% per year as service declines. They just eliminated the bus that took eldest residents to the supermarket Dr bank etc. They replaced it with 2 cares. Given they all have walkers there is no room to get anything which is ridiculous. Food is awful. They eliminated the resident managers. There is a pool but there are no lounge chairs or tables and you need to be Superman to open the door to get back in so no one uses it. I don’t recommend this place for anyone.

Good food. but they do not protect residents from emotional exploitation.