Sinceri Senior Living

We moved my loved one into the community and tried to make my loved one feel comfortable by setting up their room. Family members saw a resident that had fallen and hit their head. The resident was yelling for help, and there was no staff around to assist this resident, and when the caregivers saw us they told us to leave the resident's room. The caregivers let us know that hospice was going to assist the resident, and the caregivers didn't seem to be very concerned. Another resident had fallen and had bloody blankets and towels, and the caregivers hadn't removed them from this resident. I removed the towels and blankets for the resident and took them to the front desk, and they were still there as the family was leaving. I don't feel there is much concern for the resident's care here. The staff told the family that they would take care of my loved one's medication and they never did. The family had to step in, and do this. The staff would wake my loved one up at 4 am to give something and this was disturbing to us as we didn't know what it was. I spoke with [name removed] to discuss my grievances, and he blew past these concerns, and didn't take any care to try to make resolutions. I think this place should be shut down.

My father in law was transferred to a nursing home 5 months ago and was charged for a full month even though he was only there for a half a month. They said he would be refunded for the unused half month. That was 5 months ago and they still haven't refunded the money. When my wife calls them, the manager is always busy and says she will call back but never does. He has had clothing and towels, all new, stolen from him numerous times by the staff, even though his name is on them. NOT A RELIABLE OR RESPONSIBLE PLACE!

This place is understaff it isn’t even funny.Employees don’t care don’t even show up to work. But yet they get to keep their job!! How is that. Rough with the patient. The state needs to get involved!! Don’t send your loved one here!!

We used Brookdale Edina for 30 day respite. Worst facility and experience ever. They did not help her bathe brush her teeth stayed in same clothes for days. Not a place I would recommend. Also, they knew she was only going to be there for 30 days and charged an extra 3 days which amounted to $[removed] because they did not receive written notice the same day she was admitted.

What a disappointment. I moved here [date removed] and now it is a month later with an inoperable refrigerator. I have had altercations with director of maintenance. All he does is yells and blames me for the refrigerator. He is obnoxious band tried to intimidate me which I will not allow. I have put in three requests to fix or replace and i am sitting here on a Saturday afternoon refrigerator not working. I drive and when maintenance comes by once yesterday I was not home and do not allow anyone in my room without me. Is this good service? Refrigerators should be treated with priority. I have spoken to appropriate individuals.

Was able to move my spouse out of Sebring-Coventry this month. In a recent 7 week period, my spouse was in the ER 5 times -- a head injury requiring many stitches, bruises/cuts on various parts of his body and a displaced fracture of his collar bone where surgery wasn't an option due to his dementia. On the last ER visit, the doctor told me my spouse was not getting the level of care he needed from the staff. Also, the ER notes stated that he was "unclean". On a recent visit, I took him to his bed, which the staff had already made, only to find a huge amount of wet urine on the sheet which had been covered up. Three days later, the sheets still showed the same now dried urine and the sheets had not yet been changed. These were sheets I personally bought and were a different color so I know what occurred. The staff are uninvolved and unsupervised. My spouse has filthy, stained clothes on for 4-5 days at a time. Rarely does he have hair or body washed. Stay away!

The employees are getting high on break/lunch and then “caring” for their residents. One in particular [name removed] posted a video of herself smoking marijuana on break. They are caring for our loved ones, HIGH. That puts our loved ones at risk. Horrible, do not send your family here.

I believe that if somebody just needs a room and they are more independent, then it is probably a very nice place to live. However, if they need at care at all, (even meals delivered etc.) I would avoid it. For our family, it was a very bad experience.

We had a very discouraging experience - they could of had more staff members that are knowledgeable and have the training for dementia and Alzheimer's residents. They could of had better communication and been more organized. We had to do a lot of things ourselves and stay on top of things and we felt for the money being spent it was not worth it.

The staff at the Denton, TX facility was very rude uneducated and unwilling to assist in any way to provide proper contact information for medical records and lacked basic human decency. I advise you if you are not from Denton, TX do not take your loved one to this facility.

Where do I even begin? I’ve been trying to get in touch with the Regional Manager, but I can’t get a call back. So, I will post here in hopes that someone can call me. My dad has only been there a little over a month, and I have seen more bruises (attached photos) on him during this short time than I have seen on him his entire life. [Name Removed], the LVN in charge and only point of contact, will lie to cover up. [Name Removed], the director, will never call back. We’ve asked for them to investigate how these bruises happen, then we are told, “sorry, it’s internal and we can’t let you know.” My dad had a bad fall in his room and was found in urine and throw-up. How does this happen?! Had to be transported to the hospital with a 2 night stay. There is so much wrong with this facility, it would take me days to write about it. Please, please, please do not take your loved one here!

The do not take care of Residence. My mom lived there 3 weeks got 2 showers. The food mom didn't get feed first meal until 4p. And thatnis after I called at 2pm.. people are hungry there. They place smells bad cuz people put out there garbage/depends and it sits there for days. I could go on Nd on

Beware of rental increases. Our mom's rent is increasing by $600 as of 01/2023. It increased by $300 last year. Seems since [name removed] took over they are drastically increasing rents every year. Just beware.

From the moment our loved one moved into Morningside of Bellgrade, none of our expectations were met. It was a horrendous experience and we would not even put our dog there. The experience was the most horrible experience our loved one had gone through. The management team was non existent - they would never respond to any of our issue they had totally ignored any request we had. Our loved one was treated horrible - one day our loved one had fallen and busted her head open with blood on the floor and the staff were not attentive at all.

Our experience here was not great and I wouldn't recommend them to anyone.

I had my father in mulberry gardens it cost me a lot of money and I don't feel that they cared for my father it was all good and happy as long as I was enrolling him it was a different story afterwards

My mother used to live at the Five Star Premier. Now my father needs to go to an assisted living. While I do not know where is going I do know that Five Star is where he is not going. They need to improve basic and important areas. The kitchen usually they will bring to my mother what she did not order, you wonder why do they give you a menu to choose from.? The cleaning of the room, it was hard to tell when they came to clean. Among other things you need patience to work with the elderly people.That is why they need to hire people that are train or train them. The tall lady and the young girl at the front desk, were nice , cordial, helpful and will greet you with a smile..

They ARE NOT A LICENSED FACILITY. They are not governed by or overseen by the state and will not keep records of when and what meds are "given" to residents. If your cared one needs any type of medical care,do not put them at Magnolia Springs. The statements in their information about personal care and getting to know residents has not been our experience. We were told that they do NOT "give" medications; they only "prompt" residents to take meds and the "prompting" is suppose to be done within one hour of when medicine is prescribed to be taken. Our dad's meds have been " prompted" well past an hour before or after they were due. They will not provide any type of medical care and seem to have NO understanding of working with residents with mental health issues. He went 48 hours without sleep and no one at Magnolia Springs had any idea. Only two caregivers work at night. Maintenance workers refused to come in during an evening when toilet was clogged.

The facility itself is beautiful but this is an unlicensed facility. This means there is no nursing staff or Director of Nursing. Unlicensed means that the state of Indiana has no jurisdiction over them and does not come in on a regular basis to check on what happens in this facility. Many maintenance issues with heating/air units. During hot weather air did not work for 2 weeks. Clogged toilets in the evening will not be taken care of by maintenance until the next morning. Staffing for assisted living in evening and weekends is 2-3 caregivers for 80 residents. Many times medication reminders were 1.5 to 2 hours after time to be given. Several times I was told “no showers tonight…we don’t have enough people” and “we are not doing trash pickup today”. This facility is more like independent living and can get by with assisted living as they provide 3 meals a day and resident activities. If your loved one needs true assistance this is not the place that is able to provide it.

Corporate is calling the shots.. poor communication with our family about care. If your love one has some “issues”, don’t take them here..