Sinceri Senior Living

My father in law was in the Isles of Vero (now Discovery Village) for 4 years. They called one day saying he could no longer stay because he was wandering. When we moved him, what I found was horrible - stuff you might not notice if visiting. AC in his room had been broken for 2 months-still wasn't fixed when we moved him on 9/30/21-it was brutally hot in the room. We found boxes full of cockroach poop, ants in the kitchen, a pile of laundry with shit in it (actual shit) and shit on the bathroom walls. He had been beyond their ability to care for but they didn't notify us until he was wandering and fell outside-now he was a liability. We moved him on 9/30/21. This January they take over 4K out of his account for Oct. when he wasn't there. To date they have not paid the money back. The executive director is too busy to return phone calls. When he finally does it is to say "we will take care of it" (over 2 months ago), and "you will have the check in 7-10 days" (a month ago).

Unhappy place for a love one to ever live in. The care is inadequate. The place stinks of urine! Father was treated poorly. Example: Being yelled at by management that I was there to witness. No safety in place when my father disappeared several times and got lost. Facility didn't know he was even gone all day. Our family would look for our father 30 miles away lost.

You can't get ahold of any staff. Don't even go there. Number 1 is that no one has a direct number, there is no voicemail. They do not call you back. I have written an email, letter, etc and no one responds. I asked for an itemized bill and get no response. They said they were providing medical care and prescriptions and they cannot provide proof of it. Our loved ones room was filthy. Our loved ones looked terrible. The staff all made excuses and said "we are really busy". We moved our loved ones out of there. The move required a doctor to see them and the director claimed to have contacted this doctor. After I called the doctor , he said they never received a call. I had to handle all of the requirements myself. When we moved them in, we asked about a covid vaccine, and they said they would provide one. They had no record of any vaccine given. So I don't know what covid vaccine, if any, they were given or when. When you call, the front desk says they will take a message. They say the management staff has no voicemails? How is no one getting back to me, ever? Our parents clothing was all lost. The day they moved them out and into a new place, they came to with only they clothes they had on. This place had lost ALL of their clothing. We had to replace all of their clothing. The amount of their bill was DOUBLED after 1 month and they wouldn't provide the itemized statement of why the bill went up. Never received that.

This was a very poor experience for us. The community didn't bath my loved one, they didn't pay attention to them, or give them medication. The worst of all was [name removed], wouldn't give another evaluation to my love one. Once we went to go back to get my loved one's items out a couple days later, the community let another resident move in immediately without permission. I am so unhappy with the lack of disregard of my family and loved one by the community.

We would not recommend Brookdale North Oaks anymore to anyone. The director we worked with is no longer there. We ended up moving my dad here and a couple days later he passed away. We found out he had bed sores and was not being well taken care of.

I'm hoping someone there can answer my inquiries about getting a refund on the overage paid on my grandfather's account. We have been awaiting refund since July. We do not get return calls- even from upper management. We are waiting to close all accounts, for this one refund- after the death of my grandfather. I'd think twice before doing business here.

Place is falling apart. Management is poor. Most nurses and aids are agency that have not been properly trained. I heard good things from the last owner but not true for current company.

The staff wasn't bathing my loved one like they should have. My loved one and myself have had to take trash out because of the community being short staffed. The community is to bringing meals to my loved one, and they aren't always making them up to my loved one's room in a timely manner.

Don't believe their website. They DO NOT have a beautician. The DO NOT have snacks or beverages throughout the day. They STEAL your money, leave a note and then say they don't have it in the office. They DO NOT run errands for you. They DO NOT go grocery shopping for you. I have sent 18 pairs of socks to my mother in 8 months because the laundry person DOES NOT RETURN her clothes, nor do they return the 4 towels, 4 hand towels or 8 face cloths, even though EVERYTHING has her name on them. Last week they took her laundry and didn't even leave her a towel to dry her hands on. She was given [name removed] face cloth. Mom is starving, the food is scant. At age 94 she doesn't know what to do with a taco. Why are you serving tacos? Some staff are okay but new ones coming in dress fancy, false eyelashes, long fingernails and walk around, not knowing what they are to do. What an awful place!!!

FULL REVIEW ON GOOGLE: My grandparents are both mobile, but are struggling with dementia. Brookdale had a hard time providing for their circumstances, and did not follow their contract which states that Brookdale will provide in writing the changes to the care plan and costs associated with additional services needed. Instead, they left a voicemail stating they can’t provide care for my grandparents, move out within 30 days, and there would be an additional fee of almost [amount removed] per day for my grandmothers care (when one of the symptoms is wandering and decline in memory). It’s clear that the motive was not driven by compassion, but profits. It seems like this place wants individuals that are incapacitated and immobile so they do not have to put time nor effort into them. If they understood the complexity of dementia, they would understand the distress individuals undergo and would create a safe, welcoming, understanding environment, and resources.

Go elsewhere. Incompetent management. Horrible CNA's....

It has taken me a long time to calm from the horrific experience my loved one had at Elmcroft Medina. The memory care unit is like something out of a horror film. A dark space, no interaction and it looks like their residents are catatonic. In the beginning, while trying to get your money, the staff is wonderful. Once they have your wallet...you're chopped liver and so is your loved one.

Everything was great moving in, everyone we met with were very nice and friendly. However depending on the time frame and the staff you met with determined the friendliness. The care service started to lack immediately. We pulled our loved one out pretty quickly after moving in and the front office demeanor went from being extremely friendly to the completely opposite. We also had to pay out the rest of the month.

We found the facility to be too large. Mother was overwhelmed by the simple size of the building and amount of residents.

The residents get very poor care. They are often ignored. The managers talk a good game but don't deliver anything. I tried to address these issues with them. The overall director of the facility I think put forth some effort. The biggest problem is the Director of Resident Services. He, in my opinion, is worthless. I've left emails, voice messages, and he never returned a single one. In my opinion, that place will not improve until they replace him as Director of Resident Services. I would not recommend The Gardens of Port St. Lucie to anyone.

My mother in law was there for 3 weeks. This was last June . Place appears very short of staff and not clean. We Trusted the individual who told us what to expect from Harbor Chase. Very sadly, we were mislead . My MIL was there 3 weeks and fell, did not know how to call for help,. Bed was not being made, shower curtain was not put up after a week, pictures not hung and upon moving her out , found that the original plastic covering on mattress was still on and no mattress pad was used just her sheets. After her fall , the 2 rd PT session revealed a mark change and PT ( who was a contract) agency) felt she needed to be re evaluated. The PT and myself got her in the car and no one from the facility came out to see her or help us. Met with director and head nurse to discuss our concerns, in room found dead bugs on window ledge , told room not used much! *Tried 5 times to contact main office, NEVER return call. Apparently starts at the top! Being a nurse myself , I DO NOT RECOMMEND!

It is beautiful but they do not have a one bedroom in the assisted living- only studios and my sister wants a one bedroom.

The community takes too long to respond when my loved one needed help. Management communication was not good between the staff and us. I would not recommend this community to others.

The high-pressure sales staff here goes as far to insult families unless you bend to their "must sign today" tactics. Rooms are very underwhelming and not clean. Very depressing atmosphere.

If you don’t want to know what is going on with your parents, this is the place for them! Living in I dependent section but need assisted, different family members will get different scenarios of what is going on. All they really care about is the $$$!!!