Sinceri Senior Living

Mom was only there for [date removed] before I moved her out. *Carpet and upholstered furniture had brown stains and smelled like urine *Staff was agency and the majority of them could not speak English *Went to [name removed] and [name removed] several times over issues and the response I received was, sorry you feel that way. *Meals were less than appealing and what I tasted was unacceptable. *Mom was 8 out 10 times dressed in someone else's clothing, (I had moms name ironed in her clothing) or dresses with stuff on backwards. also had other people glasses on. I could go on and on about my feelings and my disappointment but I'm only listing facts. I would NEVER RECOMMEND THAT FACILITY.

My mother passed away after being in this facility for 3 weeks. She does have underlying conditions, obviously, that were managed very well for 2.5 years while she lived with my brother. But my brother had a tragedy happen so he needed to find a place that would take care of her. I do believe this facility led to my mothers death. She was taken to the emergency room 3 times in the 3 weeks she was there. She went straight to hospice the last time were she lasted 2 days and we said good bye to her. When she went to the er this last time her sugar was 1400. She is diabetic and it is sometimes unregulated but 1400!!! The memory care wing where she was has 25 residents to 2 cna's. The wing smells like urine constantly. They lost her clothes, her comforter, a blanket she had to replace the comforter, they lost her teeth! They do no memory activities but leave them in chairs or beds all day. This place needs to do better. They need to be held accountable

It was absolutely the worst experience and I would NEVER recommend them for anyone you love. Improvements would be to - change management and staff. Morningside of Bellgrade is horribly ran

They are way under staffed and they portray as it is a beautiful place when you tour, but once you give them your money and your significant other and our loved one is there, they don't get treated very well.

Awful experience and horrible people. They let the residents with dementia roam the halls and walk into rooms, in the middle of the night. There was NO supervision at night and zero accountability. They dumped my brother in the hospital waiting room and left him.

We felt very pressured to take an existing opening by [name removed] and [name removed] in the Memory Care Unit. Their main selling point was the attention given to the patient. Over and over they said the patient would be treated like family. We were assured [name removed] is very available to all. Unfortunately, our loved one was taken to the emergency room and admitted to the hospital, shortly after moving to Magnolia Springs. We were never contacted by anyone from Magnolia Springs to check on her condition. So much for being treated like family. Naively, we thought someone would reach out to us. Possibly [name removed], “ the patient whisperer “. After a few days, we called and spoke to the Memory Care director. She was kind and concerned. We are thankful to her. Our loved one passed a week later. Our experience was not at all like their sale pitch.

UNDERSTAFFED, INADEQUATE CARE FOR RESIDENTS, NOT VERY CLEANED,BIG TURNOVER OF STAFFING, RUNS OUT OF FOOD AT THE SECOND SITTING. NO ACTIVITIES. YOU NEED TO WAIT OVER 35 MINUTES FOR STAFF TO ARRIVE INTO THE ROOM.

I did not like the place and their office coordinators. None of the staff had experience in Parkinson . They never cared to see to his need. I was there every other day because I did not trust them

After just 3 months there our experience has been BAD. My uncle is an amputee and a veteran on full disability. Our experience has been negative since move in day when we arrived with him and his things to be told we couldn't move in that day as a nurses evaluation was needed first. After some "discussion" the nurse on duty evaluated him and he moved in. This was preventable with communication. ACH payments were not offered at application and not mentioned until asked. No invoice was received for the 1st months rent. That was mailed, deposited but never credited to his account. The ACH paperwork was also lost. Although we stated clearly several times that his medical care and meds come from the VA no one mentioned that they don't contract with the VA causing us additional costs. Add to this the over powering smell of urine when you enter the doors, AND feces in the hall floor for over an hour! We pay $500 /m for care but no one helps or prompts him to bath on a regular basis.

This facility did not provide a safe or home like environment. My father in law was denied fresh air on the court yard and the facility could not offer adequate staffing. The facility charged over [amount removed] for four full months, but he was only there two and a half months. He is now in a capable and caring environment, safe and home like. He is actually allowed to get fresh air in the courtyard too. So glad he left Ontario Estates and went to [community name removed].

Poor security, spider webs everywhere, cleaning staff have residents sit in the hall as they attempt to clean, no receipts given for meals, employee turnover is high, laundry room dirty, trash room NASTY, price has gone up twice in one year, (YES 2x’s) and more importantly my mom has now gone 2 weeks with no air conditioning!!! Went to buy a fan, because the work order has not been acknowledge (meaning it’s not her turn..really!) My mom likes the activities and the people. If this isn’t fixed by the end of the week…I will be calling the Dept of Aging. Come on Fountainview $[removed]a month and you can’t guarantee safety and air conditioning and that’s the minimum. The people running Executive Drive need an update…bring the others back that were there in 2022. STOP hiring people that don’t care.

My loved one was previously a resident at Orchard Park at Victory Lakes and the overall experience was terrible. Based on the experience, I would not recommend this facility to others.

Great amenities, chef-inspired meals…BULL! The Director of this facility is evil and residents do not like her. Many are trapped, though, with no family and nowhere else to go. Ms. Director knows this and takes advantage. The food is not chef prepared. The most experience in the kitchen has is a high school grad who worked at Burger King. If you aren’t a part of the anointed little group the Director determines, you are treated like crap. Go live anywhere but here and for heaven’s sake, don’t let seniors live here by themselves. They will need someone to live with them to make sure the Director treats them fairly. Worst place I’ve ever lived!!!

They are thieves! Everything my mom took over for him would get stolen. She had his name on all of his belongings, clothes, toiletries, shoes, bed linens, towels, and ALL of it got stolen several times. He would be wearing other people's clothing, shoes, glasses, and when my mom asked about it, no one knew a thing! They stole his nice blankets, his ball caps! Disgusting. He had to go to the hospital a few times and each time the doctors said his medicine wasn't given to him correctly. They would make zombie like then send him to the hospital. When it came to eating, no one would help him. He is blind and almost deaf and only a few teeth. My mom would go visit during lunch or dinner and he would have food everywhere because he couldn't cut it or see it. His dentures went missing also and no one knew anything. That's an awful place. If we could afford it, we'd hire a lawyer. The monthly payment is over [removed] a month.

My mother has been a resident for 5 years, she has had intermittent problems with hot water in her unit on and off. These have only gotten worse. The management team has ignored these problems and done nothing to make amends. It is unacceptable that a person in their 90's not be provided hot water in their unit. We have written emails and she has spoken up multiple times only to be ignored.

They look at a person's income or SS income and then go back on their word on cost. Cost is a huge factor and they are just dishonest. The facility looks clean and they are moderately friendly. The head nurse lady does know what she is doing and they do get my loved one out of bed. The food and activities both seem great. Billing is a mess and dishonest. However, the care staff makes up for that and is friendly. Billing operates based on giving an initial fee to get people in the door. Then for us, they simply doubled the care cost which has created a lot of financial issues

I am near the end of my rope with 5 Star Premier Residences of Boca Raton. I wasted three hours waiting for my last four dinners, and they were the wrong order when they came. I have been living here for over three years. The rent goes up 9-10% each year, and the life-quality deteriorates correspondingly. The Executive Director excels at ignoring me. She has to ":check with "Corporate" "to give you a yes or a no on the day of the week. If I need to change my A/C air filter at three months, I have to prepare a work order for a routine maintenance item. If I don't submit the work order, it may not get changed for six months or more. Then, they lose the work order. Happy Hour hardly EVER STARTS ON TIME. Just another frustrating management deficiency. I am not a complainer, but I have no room in my life for POOR MANAGEMENT at MY EXPENSE. ENOUGH IS ENOUGH!!!!!!!!!!

Because my mother was having a very difficult time assimilating, and in general the facility encourages family members to not be in contact for the first week to two weeks, I really don't know anything about the staff. The memory care director, [name removed], did seem very competent, caring, and provided me with feedback especially when my mom had a good day or a good moment. I was not privy to any of my mom's meals, so I don't know about the food quality. No real suggestions for improvement. Although our situation was very disturbing I do feel it was unique. If a guest is refusing to get up, I would recommend that the staff not allow them to remain in a urine soaked bed and you're in soaked pull-ups for multiple hours. In spite of our experience, I do believe it is a quality facility and I would recommend it. If someone has a loved one who is an extreme exit seeker, it could initially be a real problem And they should inquire about that up front.

Memory care doesn't get the service or attention Assisted living does. They get the same breakfast every single day while assisted living gets what ever they want. The other meals are also terrible compared to assisted living. They don't get activities like assisted living. They have residents that are a danger to other residents and the staff, managments knows this and continues to not do anything about it. I would never put my family in the memory care unit

While reading through the many reviews, a question came to mind, how can anything be so "Perfect" when dealing with people, healthcare and aging? Having been raised in a family that devoted their lives to healthcare, I learned early that while you strive for the best as humans we all fall short. When human frailties can't be acknowledged it appears that an organization is unable or unwilling. Yes, the building is breathtakingly beautiful, except for when there is no hot water for several days. The luxury of the place is obvious the minute you drive up until house keeping doesn't clean your loved one's room for several days or their Renal failure diet is not observed. Then you realize all that glitters is not gold. Every place has issues but when there are issues at Magnolia Springs the issues are not acknowledged and they get muddled, becoming personal. Instead of healthy respectful discussion, the hallmarks of good leadership, dismissive and avoidant attitudes prevail.