Sinceri Senior Living

Unfortunately our experience at Brookdale Whitby was not good. The facility itself was dirty and hallways smelled like urine, there were roaches in the bedrooms, and short staffed. In ever facility we went to the management always changed and made it difficult to communicate with anyone.

Staff didn't do their jobs. My dad had feces on the floor in the bathroom, on the toilet and on the bedding. It did not get cleaned up for over 24 hours later, even after my brother complained about it. The room was never cleaned before he moved in. My bare feet were black after walking on the floor. Food was not good. He was there for 2 weeks and we couldn't get him out of there fast enough.

The staff lacks compassion and respect for the residents. I feel like we are imposing on them. The food is awful. Usually, we have to wait 1 to 2 hours to get served. Some of the kitchen staff are rude and don't pay attention to the residents. The overall physical building is dirty and poorly kept. Housekeeping staff are completely useless and rude and thoughtless. I am very distressed about having to pay[amount removed] per month for food that is so awful, and the fact I don't very often don't even go down for. I don't like paying for something I don't use.

Choose another facility. I would not recommend Orchard Park at Southfork.

I don't recommend Briar Glen! Facility is definitely understaffed. No call buttons by the beds only in the bathrooms. I'm not sure if they would answer them anyway. There is no attention to the residents.

Facilities were clean and neat, rooms well appointed. Entrances were narrow and not ADA compliant. Staffing shortages extremely noticeable. Nursing staff and or medical techs were either good or horrible. Medication was distributed to residents which was not prescribed and other prescribed meds not given at all? Took 4 weeks for staff to adhere to rx's written by physician. Staff shortages in dining room were horrible as only one person served the entire dining room. Food was fair to poor and portions were small. Lastly, absolutely little to no daily activity for residents. Residents completely bored to death.

If something breaks they do not care!! My shower ?? in my bathroom was leaking continually for a month!! My shower floor was always wet!! I called and I even have a video!!

They completely fooled me just by my first visit. They did not care for my aunt. She fell and broke her hip and then 6 months later she was watched as she fell and broke her other hip. They also forced me into using the hospice company that they have ties with and my aunt ended up dying in her room by herself without them even letting me know anything. So no I would never ever recommend them at all. I hope this will keep others from having their loved ones in that horrible place.

The facility did not meet expectations after seeing what the competition has to offer. There seems to be a lack of enthusiasm here and you do not get a warm feeling. The tour was disorganized and the employee seemed distracted like they had other things to be doing.

The friendliness and the staff gets a 5 and a 1. I gave Rittenhouse a check for my sisters care from my checking account. My sister had end stage Parkinson's Disease, much worse than I realized. My sister unfortunately had to be admitted to [community removed] and passed away there. She never went to Rittenhouse. I contacted Rittenhouse twice about a refund, but never received a return call. I did receive a check for $[removed]+ which I gave to the attorneys office. The management was so nice and helpful, but never responded when it came to refunding my money. Very disappointing! Very nice place but not very honest.

Overall experience started off good and has deteriorated. Birchwoods management did not have awareness of what the staff was doing OR what they were not doing. Care of vulnerable people suffered and many families moved their loved ones out. Harm came to some residents at the hands of bad workers and uncaring management. One resident who is in a wheelchair was stuck in her room for hours needing help, ringing for help and no one came. They say the management is now on top of it but honestly they have just let go any employee who knows the truth about what it's been like. It used to be friendly but now it is not. Very few staff care to speak to the residents and make them feel seen and cared for except the social workers who do bingo and activities. Also friendly and caring are the two front desk women and one nurse and a couple of med tech women - two of whom have quit due to all of this. The new med tech men are terrible. Food is awful. The noon time meal can be ok but the evening is awful - one night they actually served a nasty looking baked potato and potato chips. Nothing else. Very odd. For activities, they try - they are kind to the residents and try to make them happy. Value for the money - bad, my parents pay [fee removed] a month and the only thing they get is meds given and some average noontime meals. They buy groceries all the time to have decent food. They all deserve better.

They were terrible! Only the PT was good! They raised the prices on those who could not afford it and did no repairs. They did not pay employees and they left...Overall, it is living on past reputation. The remaining residents are either too old or too poor to leave. It is very depressing!

They were terrible! Only the PT was good! They raised the prices on those who could not afford it and did no repairs. They did not pay employees and they left...Overall, it is living on past reputation. The remaining residents are either too old or too poor to leave. It is very depressing!

Ask around before you move in because how rude, dirty, disrespectful, and bug-ridden this place is a poorly-kept secret. Don’t do this to yourself or your family members. Please. Your loved ones deserve to be treated with kindness, not lied to, ignored, or yelled at by the nursing staff. Stay away.

My loved on (unfortunately, I live far away) has been left more than two hours to soak in her own urine. This emergency happened this morning. Someone came in and told her that she can't have breakfast, left a canister of water so [name removed] could wash her face. The care here is consistently awful in assisted living. [name removed] hasn't received her mail in the month she's lived there, the food is tasteless, and she is at the mercy of a legion of "caregivers" who do not give a rat's ___ about [name removed] welfare. [name removed] and I speak on the phone every day. Almost invariably if a caregiver is present they cross-examine her. "Who are you talking to?" "Who were you talking to so late at night." It's all window dressing. Avoid this dump like the plague!

I have been here 6 weeks, planned life, moving out Friday, terrible experience, would not recommend, very rude, snobby, uncooperative, unfriendly staff and residents.

Extremely overpriced rooms not newly renovated. The smells from the carpet were terrible. Sales person was very pushy. Did not give out information needed. called them back several times for a tour did not receive an answer until a week later. No one was around doing tour, which made me suspect of the help.

Not to long ago I had a family member live there and needless to say the hospitality was subpar along with it being overpriced and having high move out fees. I would not recommend this place to anyone.

The Care is really bad and the rooms are not updated. The Ed steals time is always on the clock, but never at work. She micromanages everyone time clocking them out when they’re working. She never have answers when you ask questions.

Facility wasn’t clean, bags had pampers in the hallway. Management staff was nowhere around the activity wasn’t going on. Looked at rooms and they were unfinished. Rooms poorly renovated. I would not recommend anyone to come to this facility.